Customer Reviews for Ricks Rental
(U-Haul Neighborhood Dealer)

282 reviews

31227 US Hwy 2   Libby, MT 59923
(W End Of Town)

(406) 293-4455

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed

Services at this Location:

Contact Us

(406) 293-4455

31227 US Hwy 2
Libby, MT 59923
(W End Of Town)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS K. 
Rating:
5.0

Customer did not leave a comment.

kimal J. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Alicia or Bruce E. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW O. 
Rating:
5.0

I had an excellent experience with U-Haul, and plan on using them again very soon to complete my move to Boise Idaho. Thankyou for your service

robert H. 
Rating:
1.0

1. Rude and unhelpful. 2. Trailer was not inspected. He literally used binoculars to see the number on the side of the trailer instead of walking outside. 3. Trailer wires were not usable because they had been torn apart. Had to drive all the way back to get replacement. 4. Called to ask where the drop off was because contract just said surprise Arizona and the 888 number wasn't working. They told me they had no idea. Very rude. Then they hung up on me.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Ken N. 
Rating:
5.0

Very quick and professional, great attitude.

Lewis M. 
Rating:
4.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Nothing...Chad made it a very smooth transaction! THANKS!!

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Keep your website up Make your app work for truck return Don't rent equipment you can't provide

Ian R. 
Rating:
3.0

Customer did not leave a comment.

michael C. 
Rating:
3.0

Customer did not leave a comment.

Heather V. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

KIRTLYE L. 
Rating:
5.0

Customer did not leave a comment.

DALE M. 
Rating:
4.0

We scheduled the truck weeks ahead for Eureka Montana pickup then 2 days before they call and didn't have it. Also charged us extra days even tho it was dropped off 2 days before!

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Marcia T. 
Rating:
4.0

See comments below....

Celestial B. 
Rating:
5.0

Customer did not leave a comment.

Lyle B. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
1.0

Trailer wasn't hooked up properly and came off the ball rammed into the back of my car when I went to load the car on the trailer!

frank W. 
Rating:
3.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Robin N. 
Rating:
4.0

Friendly but location needs to clean their trucks before they get rented.

Steven B. 
Rating:
5.0

.

DANA G. 
Rating:
5.0

Customer did not leave a comment.

Conrad B. 
Rating:
4.0

Customer did not leave a comment.

Kaleb P. 
Rating:
5.0

Customer did not leave a comment.

PRECIOUS R. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

Roxanne F. 
Rating:
4.0

Customer did not leave a comment.

Jacob D. 
Rating:
3.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Everything was great!

John H. 
Rating:
5.0

nothing. best company ever.

rick G. 
Rating:
5.0

Great customer service we appreciate Rick

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Nichole F. 
Rating:
3.0

It would help to have a Uhaul rep with the knowledge of the online rental software. It was complaint after complaint while I stood in line for over 30 minutes. It would be helpful of the rep would go over a checkout sheet like they do when you drop it off. No blankets or dollys available or offered!

nathan G. 
Rating:
5.0

Customer did not leave a comment.

teresa M. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS S. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

frank H. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
4.0

Customer did not leave a comment.

Yvonne T. 
Rating:
4.0

Customer did not leave a comment.

denise G. 
Rating:
5.0

Excellent service. Worked with me to make my long journey a safe one. Offered sound advice and helped me to figure out what I needed. Wonderful people to work with.

Abbie S. 
Rating:
3.0

Customer did not leave a comment.

Stanley P. 
Rating:
5.0

Customer did not leave a comment.

Edmund B. 
Rating:
5.0

Customer did not leave a comment.

Jeni H. 
Rating:
5.0

Customer did not leave a comment.

Cortland M. 
Rating:
4.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

Truck was dirty inside. Everything else was great.

Shelley S. 
Rating:
5.0

Always great service...Always

Glenn G. 
Rating:
4.0

Customer did not leave a comment.

Steven O. 
Rating:
5.0

Keep doing what they're doing.

Thalia D. 
Rating:
4.0

Customer did not leave a comment.

Dan K. 
Rating:
5.0

Very helpful wouldn't change a thing

Elisha S. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

The folks at Rick's Rental are always helpful and friendly. I have rented U-Haul items from them several times and it's always a smooth and pleasant experience.

Rating:
5.0

Customer did not leave a comment.

Dean M. 
Rating:
5.0

Uhaul needs to get their web sight fixed. I tried to reserve on line and ended up calling dealer. Then when we went to pickup, the dealer had trouble getting onto his part of your web site.

JOY L. 
Rating:
3.0

The clerk was rude and hostile.

Patti W. 
Rating:
5.0

Customer did not leave a comment.

Bill J. 
Rating:
4.0

Customer did not leave a comment.

george C. 
Rating:
5.0

Customer did not leave a comment.

Dawn D. 
Rating:
5.0

Customer did not leave a comment.

Bradley T. 
Rating:
5.0

Customer did not leave a comment.

aNGELA P. 
Rating:
4.0

Customer did not leave a comment.

Heidi J. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
3.0

Just a drop off location, no one was there.

ROB S. 
Rating:
3.0

Side lights did not work, they told me to find a service center to have them fixed, I don't have the time for that! Should have been fixed before the trailer was rented out. I'm not the maintenance person.

George J. 
Rating:
4.0

Customer did not leave a comment.

Candy Steele S. 
Rating:
5.0

Customer did not leave a comment.

Tammy K. 
Rating:
3.0

Not a real people person but all in all was ok drop-off.

RAMI B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Kathryn W. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

Ralph M. 
Rating:
5.0

Very fast. Showed him our rental agreement, and it took him about 15 seconds on the computer and he said "Okay, got you all checked in". Then told one of the other employees to go out and unhook the trailer, and he was back there before I could even drive the truck around to the side of the building. Very quick!

RORY L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

Nick G. 
Rating:
4.0

Customer did not leave a comment.

Eldon S. 
Rating:
5.0

The people at Rick's are always nice, and very helpful.

ryan P. 
Rating:
5.0

Online reservations allow an efficient exchange of services. Phone numbers posted allow addition site information. Rick's Rental provides courteous, efficient customer service.

Bruce M. 
Rating:
4.0

Service was great! Friendly and guick!

ROD T. 
Rating:
4.0

Customer did not leave a comment.

Craig S. 
Rating:
3.0

Nobody was there.

DAVE L. 
Rating:
3.0

Customer did not leave a comment.

R. Paul R. 
No reviews have been submitted for this location.

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