Customer Reviews for Riddles Upholstery
(U-Haul Neighborhood Dealer)

Rating:

5.0

Miller was awesome.

Rating:

4.0

Had to ck no as item was returned on a closed day and no option for n/a

Rating:

4.0

Low on oil when I got it and check engine light was on

Rating:

5.0

Miller was very nice and verified everything in the truck was ready including my blankets.

Rating:

5.0

Very easy transaction and will definitely recommend to friends

Rating:

5.0

I feel like the amount to be paid needs to be significantly more clear. I paid $145 ish to rent the truck for one day. I paid $167 for miles. I paid $55 to gas up the truck before returning. I did not realize I had to pay $1 per mile. I have looked back on the agreements sent and I can’t see where that is disclosed. I’m fine with paying what I owe but it definitely needs to be more clear up front.

Rating:

2.0

Despite asking for an in-town location, we had to drive a half hour away to pick up the truck. The guy wasn't even there at the scheduled time, as he never received word from Uhaul about my reservation. His shop was really dirty and smelled of unclean kitty litter.

Rating:

4.0

When I turned in the trailer they charged me an extra day. It was a 2 day rental. I did not have it an extra day

Rating:

3.0

Don't like paying the extra $100 fee that was not mentioned when I setup it up online quoted at $60 paid $160

Rating:

3.0

The app is not easy to follow. I was told by customer service to follow the steps to get the key. The key was NOT kept in a lock box on the truck. There was NO ONE at this location until 35 mins later.

Rating:

1.0

The drop off location was different from my ordered drop off adding miles to my bill that I should not have had to pay for! No designated uhaul keydrop(just door drop slit). No personnel On site

Rating:

5.0

Excellent customer service all around great experience.

Rating:

3.0

Had no moving blankets or two wheel dolly ! Also engine light was on in truck entire time I drove it which made me nervous. Gentleman who worked there was very nice just not a great place.

Rating:

3.0

I prefer renting from a larger full service U-Haul location not a neighborhood dealer.

Rating:

3.0

the pick up was great, the drop off fee however was not.

Rating:

5.0

Every thing was good

Rating:

5.0

Everything is well with the u hau

Rating:

3.0

No clear directions to drop keys off when the facility is closed.

Rating:

5.0

Overall a very good experience. Very helpful and friendly staff.

Rating:

4.0

Again, this consumer was jerked around having to drop off at a location not open except during normal working hours. I lost about $260 in wages I would otherwise have made had I been able to use the more central preferred location (per reservation request) at the Harrison Bridge Road location in Fountain Inn, SC, which would have been open over the weekend.. Instead I was directed, under penalty of an overcharge, to return the equipment at an in-town location, awkward for trailering access, before noon on Monday (even though I did not get the equipment until 2 PM on the pickup day). The agent at the drop-off location was accommodating, and blunted the disappointment of having to lose a half-day of work just to make U-Haul Traffic satisfied.

Rating:

3.0

Never entered the premises to drop off, attendant met me outside, so I cannot speak to the cleanliness of the facility.

Rating:

5.0

Fast service, thorough, friendly......just the way it should be.

Rating:

1.0

PICK UP TRUCK EMPTY GAS

Rating:

5.0

Great service

Rating:

3.0

Never saw the employee

Rating:

5.0

Very convenient location and owner of Riddle Upholstery very helpful.

Rating:

5.0

Improve the app, it was glitchy and took a while for the return.

Rating:

2.0

The truck was fine, the location was sub par. Very smelly of cat litter box .

Rating:

4.0

Initially, the customer rep at the drop-off location did not want to accept my truck drop-off, indicating that he didn’t understand why I was directed to his location since he had an overflow of trucks there at that time. He finally agreed to accept my drop-off when I advised him of the size of the truck (small 10-footer) and the fact that I was directed to drop out off there. After leaving facility, I did feel somewhat sorry for this individual. The lot there was small and full at the time!

Rating:

3.0

Guy was nice but there was a big hole in the roof of the truck. It didn’t rain so our stuff wasn’t ruined. He was probably just busy but he should take a minute to check the equipment before sending it out. Otherwise everything was great

Rating:

3.0

I felt like I was going to get shot while dropping off the truck. At least I got the entertainment of watching more than one drug deal go down while i was dropping off the truck, so that was fun.

Rating:

2.0

Went to drop it off couldn’t find place to drop off keys. Went inside of business it smelled like urine. I handed the keys to the owner and I told him I couldn’t find the drop box and he said there was a Drop slot on the front door in a rude way.

Rating:

5.0

Great quality people !

Rating:

5.0

The service and the U-haul truck were absolutely AWESOME!!!

Rating:

3.0

Maps direction doesn’t take you to the location. Once there it is easy to see the location but it is less clear as to where the office is. The owner is helpful and efficient.

Rating:

3.0

I have to get a refund for the $50 fee for the U-Haul blankets that were not on the truck at pick up! I had to call 7 locations on a Saturday morning to find some.. while the movers had to wait on me so they could wrap my furniture.

Rating:

3.0

Good customer service. All terms were verbally explained clearly prior to leaving establishment.

Rating:

4.0

Give mobile links for after hours no expiration time

Rating:

5.0

I was very pleased didn't notice anything that needs adjusting.

Rating:

3.0

Truck was clean but check engine light was on the whole time.

Rating:

5.0

Was helped quickly and efficiently

Rating:

3.0

I had requested a different location for pick-up. I never received a call from any location to confirm my pick-up. I had to call my original location to discover that my location was moved. When we arrived at the new location, the manager's U-Haul app wasn't working so we had to come back.

Rating:

5.0

I didn't notice anything that need improvement

Rating:

5.0

My initial return location was closed and gated, so I couldn’t return my truck. U-Haul redirected me to Riddle’s for after hours return. The process was relatively easy.

Rating:

5.0

Mr. Riddler is an awesome guy to work with!!!

Rating:

3.0

I recommend the owner uses more signage to indicate where the office is located.

Rating:

5.0

Just make sure tjres are good and all equipement is operational

Rating:

5.0

No need to everything was great

Rating:

3.0

Make it easier to find online

Rating:

2.0

Building entrance not clearly marked. Inside of building is not organized or clean.