Customer Reviews for Rideout Motors Sales & Service LLC
(U-Haul Neighborhood Dealer)

191 reviews

520 W State St   Lehi, UT 84043

(801) 768-1484

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(801) 768-1484

520 W State St
Lehi, UT 84043

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

Clark R. 
Rating:
1.0

Man at the desk was incredibly rude and unkind. He yelled at me and my husband and seemed angry that we were even there. Google reviews indicate this is his consistent behavior. I will go elsewhere from now on.

Stacy W. 
Rating:
2.0

When I arrived no one was in the facility waiting to received customers, I had to hunt down the employee to get me checked-in…overall the customer service wasn't great.

Tyler R. 
Rating:
1.0

The owner was a jerk and complained to me that he was only going to make 1 dollar on the Uhaul transaction and had much better things to do with his time. He stated to me that if I wanted me to buy a BMW from his dealership he would give me the time of day otherwise he was wasting his time with me and Uhaul. I would never use him again.

cannon T. 
Rating:
3.0

Customer did not leave a comment.

Jerrold G. 
Rating:
1.0

Customer did not leave a comment.

Laura P. 
Rating:
4.0

Customer did not leave a comment.

Clark W. 
Rating:
5.0

Customer did not leave a comment.

Enkhbayar U. 
Rating:
5.0

Customer did not leave a comment.

paul J. 
Rating:
5.0

Customer did not leave a comment.

Hayden B. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Darleen R. 
Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
4.0

Customer did not leave a comment.

Victor C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

The entrance and parking lot were a little small, but other than that it was a great experience. The guys were super helpful, and the trailer worked great.

Lynnsey D. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Super easy drop off! Quick and no waiting. Highly recommend!

Keith V. 
Rating:
4.0

Customer did not leave a comment.

Dina R. 
Rating:
3.0

Dirty truck. Truck not maintained. Cracked window.

Ryan J. 
Rating:
5.0

Some people go above and beyond to be helpful, this is that place!

mike P. 
Rating:
5.0

The staff was awesome, very helpful and friendly. 2 thumps up out of 2 thumbs

JEFFREY J. 
Rating:
5.0

Got helped really quickly. The people were friendly and offered to help right away.

Jackson B. 
Rating:
5.0

Customer did not leave a comment.

Rich J. 
Rating:
3.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Got in and out within like 5 minutes. Service was awesome. Ill keep going here when I need Uhauls. They were professional, friendly, and treated me with respect.

EUSEBIUS P. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
3.0

I dropped off truck after hours. It was due Monday morning but I had to drop it off Sunday late afternoon. Location was small, but looked clean. No hassle. I simply placed the keys in lock box #2, closed it, locked it and left. Easy peasy.

Frank C. 
Rating:
4.0

Needs customer parking

LaDean G. 
Rating:
5.0

amazing service from this location!!!!

Jeana K. 
Rating:
5.0

Customer did not leave a comment.

Dallas K. 
Rating:
5.0

Check the U-Haul trucks for issues prior to renting them out to customers. My U-Haul has battery and alternator issues, which led to me being charged more for having to leave my U-Haul at an AirBnB since the battery died.

Jesse R. 
Rating:
4.0

Extremely easy drop off process although a little tricky to enter the property

Warren C. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

It would be nice if the electrical adaptor just came with the trailer if needed instead of having to pay $16 for it. But that's my only suggestion, everything else was great.

Tiffany V. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
2.0

As above

Larry S. 
Rating:
5.0

Owner was a miracle worker.

Ashlin B. 
Rating:
4.0

They were quick to complete the teturn

James D. 
Rating:
5.0

Employees were Great to work with.. Pretty easy goin..

Weldon N. 
Rating:
1.0

I prepaid for a 1 day rental. I picked it up on time and returned it on time. I have a time/location stamped photo to prove it. The business that I picked it up from and returned it to ended up charging me for multiple days instead of just the one day. I called them to get the charges fixed and they said "I call a Regional to get it fixed. Shit happens." and then hung up on me. They haven't called back to tell me it was fixed and I'm pretty unhappy with their response.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Nile S. 
Rating:
5.0

Customer did not leave a comment.

Sheri M. 
Rating:
5.0

They were very nice and helpful

Alicia N. 
Rating:
4.0

Customer did not leave a comment.

KEITH L. 
Rating:
4.0

The drop off location was not a U-haul owned and operated location. There was only one spot available to back the trailer into, but it was at a tricky spot on the lot. The representative willingly came out to provide helpful guidance to direct me as I backed the trailer into the space. He then unhooked the trailer from the hitch. Very helpful.

Robert D. 
Rating:
3.0

Pick process was unexpected and long. It required me to drive back home and grab a photo of my passport and even after submitting it it asked for further verification. Ridiculous. The truck was fine but the check engine light was on. Other than that, the experience was fine.

Tyler S. 
Rating:
3.0

I did pick up the truck early, so I suppose the fact that it was quite dirty inside the cabin was expected.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Jodi L. 
Rating:
1.0

The dolly's scheduled to be on the rental were not in it when I picked up with early pickup, since the door was frozen shut I could not check until I got to the house . I returned to experience the rudest no fucks given employe who made me want to talk to your regional manager.

LANCE S. 
Rating:
2.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Fix your online experience. It was extremely difficult to check in and check out for the van.

Chad B. 
Rating:
1.0

Customer did not leave a comment.

JESSE S. 
Rating:
1.0

Apt of hidden fees and difficult parking

MICHAEL D. 
Rating:
1.0

Staff was rude and charged us for fuel even though we refilled the tank. Never go here again. Offer parking to your customers when there is clearly room in your "lot". Be nice to your customer's.

Lisa D. 
Rating:
5.0

Excellent service, the attendant was very knowledgeable and willing to help

ANN F. 
Rating:
5.0

Outstanding

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
3.0

Service Reps were all very helpful, professional, and friendly. The place was clean, but the parking kinda stinks.

DANIEL D. 
Rating:
3.0

Exterior of uhaul was filthy, not a big deal, but would have made a better impression if it was clean

Andrew R. 
Rating:
3.0

Customer did not leave a comment.

Ethan C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

GARY J. 
Rating:
5.0

Customer did not leave a comment.

BRENT G. 
Rating:
5.0

Customer did not leave a comment.

ERINN S. 
Rating:
3.0

Customer did not leave a comment.

ANDREA J. 
Rating:
5.0

Customer did not leave a comment.

TERRI B. 
Rating:
5.0

Customer did not leave a comment.

STANLEY S. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
1.0

The lot was way too small to move a trailer around. It only had one entrance/exit and somebody had parked a big uhaul in the middle of the lot so when I dropped off our trailer, it made it difficult to find a space to park it and then be able to exit the lot. The lot needs to be considerably bigger and have a better entrance and exit.

Nelson L. 
Rating:
4.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

It was a smooth and easy ways to transport a vehicle Oh, by renting a U-Haul trailer. Much easier than I thought it would be, and everything just went great. They had me out of there in no time, and I didn't lose any time getting hooked up. A great experience for me.

LON S. 
Rating:
5.0

This experience made moving a little easier! It was quick and easy. Customer service was excellent

NANETTE N. 
Rating:
5.0

Customer did not leave a comment.

SHON W. 
Rating:
5.0

Customer did not leave a comment.

TERRI A. 
Rating:
5.0

I was able to reserve the truck on very short notice. The previous user had smoked heavily in the truck and the location had not yet been able to have the truck cleaned.

MICHAEL O. 
Rating:
1.0

I was charged over more than $500 the price I was quoted.

CASSANDRA R. 
Rating:
3.0

i was scheduled at 8 am for pick up, so we were there at 730. nobody came until 9 . i tried calling uhaul 24/7 but was on hold for a solid hour where they kept saying they were with other customers. i dont believe that to be true at 8 am in the morning. either nobody was there to answer the phone or they were sleeping. when the guy got there at 9 i was super pissed off, but he apologized profusely and all was good. he was very nice and found out my reservation was recorded wrong so i got a discount. overall it ended up being a good experience but it was a real drag to sit there for 90 mins. everyone was waiting for us to get started. thank you for your service.

Penny A. 
Rating:
5.0

Customer did not leave a comment.

SHYLA C. 
Rating:
1.0

The man in charge was extremely inconsiderate and rude.

VICTOR R. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
2.0

Customer did not leave a comment.

TRINTON K. 
Rating:
3.0

I got charged an after hours service fee, but no one was there to do any service after hours.

Evan G. 
Rating:
5.0

Customer did not leave a comment.

DERRICK T. 
Rating:
1.0

There was absolutely nowhere to park. Another 15' truck was blocking the entire parking lot as well so I had to just try to squeeze mine on the side in the dirt.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

We got blind sided with a move and needed a truck to complete the move. Uhaul was able to provide us with a truck within hours of our request. We were able to get out of the apartment on time and avoid late fees. Saved the day for us.

MITCHELL T. 
Rating:
5.0

Very helpful

LADDIE V. 
Rating:
5.0

no nonsense guys who serve it up without fanfare or drama

MARK H. 
Rating:
5.0

UHAUL app did not let me upload pics of the drop off. I give uhaul 2 stars for not providing an alternate way of uploading.

JERRY C. 
Rating:
5.0

Customer did not leave a comment.

Kirsten S. 
Rating:
3.0

Tim was great. He had my truck ready to go with everything I ordered inside the back!

Cindy M. 
Rating:
1.0

They said I dropped it off 3 days later than I did. They charged me $75 for this.

Dylen B. 
Rating:
5.0

Super easy process!

TANNER M. 
Rating:
1.0

We reserved our truck and dolly for an afterhours time slot. The reservation states the truck and equipment would be ready at the given time. My husband and I arrived to pick up our moving truck and there was a UHaul trailer blocking our truck. We had to move the trailer ourselves. We opened the back of the truck and noticed there wasn't a dolly inside. We looked around the outside of the truck, no dolly. We called two different listed phone numbers and left messages letting them know we didn't receive the equipment we requested. Later that day when we returned the truck, the guy at Rideout Motors was on the phone when we entered the store. We handed him the keys and told him the truck didn't have a dolly included. He told us the dolly's were around back and we were supposed to get it ourselves. (There wasn't any information anywhere stating where the dolly would be, and that we needed to get it ourselves). He was very defensive and made it seem like it was our fault. We asked him if he could take it off our bill and he said he would. We got our UHaul bill the next day and the charge for the dolly was still there. He never took it off. I also emailed UHaul twice letting them know we never received the dolly and never got a response.

Flavio C. 
Rating:
1.0

I was overcharged for bringing the truck 12 hours prior. Yes, I dropped off the truck a little after midnight and left the key in the drop of box, and there was no one, obviously. I am very disappointed for being charged for a something I didn't get. I tried calling the branch and left a voicemail, but nobody bothered calling me back. I am very disappointed with this location. I would not recommend it to my friends and family.

Tamir E. 
No reviews have been submitted for this location.

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