Absolute worst experience. Waited an hour and a half for the system to load to even get the truck and then they charged for a cleaning fee which should not have been. They were not helpful at all!
Stacy G
Rideout Motors Sales & Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lehi, UT 84043
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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After being ran around and not getting the equipment I originally reserved at the location I reserved it, I had to settle for this place or get nothing at all. I was then called by this location and told that if I didn’t pick up my rental early it could not be guaranteed to be available. A real horrible experience on their part and u-hauls.
Jacob KThe system had issues had to wait two hours get my truck.... horrible experience
Garrison JI had to wait 20 minutes to even find and talk to anyone at the pickup location. I ordered a dolly and it wasn’t even put in the truck so I had to drive back to the location to get it. No apologies given, a friend was with me and we both agreed the customer service was terrible
Kyle BThe location is terrible. You have to back the trailer in from a busy main street that makes is almost impossible to do. I rented this trailer and got the quote online and it gave me the total with the time frame that I needed. When I picked up the trailer the employee/owner asked me when I would drop off the trailer and he told me that it indicated by 9:30pm. I dropped the trailer off well before that time. When I got the receipt the next day it had an after hours drop off charge. This was never told to me and there is no gate that you have to open to drop off the trailer or anything. There was nobody there when I dropped it off and I had to do everything on my own and then he slaps me with an after hours fee. Terrible customer service from the get go. I will never rent a uhaul trailer from this location ever again. The place is a car dealership along with the Uhaul rental and there are cars in the parking lot that make it extremely difficult to back the trailer in and especially with it being a really busy street.
Andy N