The UHaul itself was just fine, no issues. My complaint is with the location, more specifically the person I dealt with. Pick up went alright, he wasn't the friendliest but got through it quickly. However, drop off was a different story. I pulled into the driveway to drop the truck off, and another truck was blocking it. I pulled in, parked, and went inside to hand over the keys and ask if It was okay to leave it there since the other truck was blocking the way. No one was inside, so I just began the check out process on my phone. In the midst of this, the guy came walking around the other truck. He asked if I was returning, to which I responded yes. He then instructed me to follow him in the truck down the driveway, as he was going to move the other one. I did so, then finished grabbing my things to leave. I didn't see him but did see the key drop off box, so I put the keys in there. I then saw him again in passing and asked if I was okay to leave now. He then says "Are the keys in the ignition?" I responded no, I put them in the drop box. He proceeds to get noticeably angry and responds with "I told you to leave them in the ignition" I responded with "I'm sorry, I didn't hear that" Without any other words he turns and walks away. At that point I got in my car and left. I made a mistake since I didn't hear him properly, but I don't think that's reason for me to put up with that rude and unprofessional behavior.Taylor T.
Rideout Motors Sales & Service LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Lehi, UT 84043
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Everything was good and the gentleman that helped me out was courteous and very helpful!Brian F.
When explaining the contract to us and handing us our keys, the rep seemed kind and helpful. But when I originally stated that I was there for a uhaul reservation, and when I had to go back into the office to check on the status of the equipment being switched over, he made it seem like we were the biggest annoyance and he couldn't be bothered. I'd probably rent from them again if I did the self check-out, but I will probably try using a different location first.Alexandra W.
Parking lot becomes too muddyJose G.
Just stay consistent the way they did for me.Craig B.