This location gets an A+. Always friendly and helpful.Rolland K.
Customer Reviews for Ridgway's KC's Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
businesslike and capableSANDRA Y.
Customer did not leave a comment.JAMES D.
Check-in was simple.Boyd K.
A gentleman came to our truck, unhooked the dolly & put it away by himself. We didn't have to get out of the truck! Very polite & extremely helpful!JAMES H.
Customer did not leave a comment.Larry C.
Customer did not leave a comment.April T.
Customer did not leave a comment.Fred S.
Customer did not leave a comment.Thomas H.
Dolly worked great. However the previous renter did not clean the oil soaked dolly.Louis L.
Were goodFARIZ S.
Best Uhaul dealer in AmericaRolland K.
Customer did not leave a comment.Matthew H.
They do well already.DAVID P.
Customer did not leave a comment.Danielle M.
Very friendly and helpfulRoger R.
Customer did not leave a comment.Keith T.
Wonderful distributor. They need to be trainers for the area.Barbara W.
This U-Haul location has excellent customer service. This operator needs to train other local sites on how to help their customers including Fast Tracks Canton LLC and Spare Parts Storage. I understand this is not a business that needs a 24/7 person in the office. But I called Spare Parts Storage to cancel and reschedule a truck for me and it was not done. Then I was scrambling to find a truck. Ridgeway's KC's Car Care was there to help the whole time. He needs to be the larger distributor in the Dover New Philadelphia Oh area. HATS OFF TO RIDGEWAY'S KC'S CAR CARE>Barbara W.
Nothing. This was my best truck rental experience and the best truck I have ever rentedRodney D.
Customer did not leave a comment.Lawrence S.
Customer did not leave a comment.RALPH B.
Customer did not leave a comment.Lisa B.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Daniel M.
Awesome service!Rhonda F.
They were very friendly and easy to work with in providing me with the right equipment for my relocation. I would recommend!Lisa B.
Customer did not leave a comment.Lawrence C.
Best moving truck experience I have had. I've rented moving trucks over 50 times in my life and by far the best experience I've had. Highly recommend this location.ROLLAND K.
Customer did not leave a comment.Julia N.
Customer did not leave a comment.STEVE S.
Customer did not leave a comment.Shauna S.
Customer did not leave a comment.Michael E.
Since I rented a 26' truck from another location and they wasn't open when I went to pick it up and had to call customer service and they redirected to another location to get a 20' truck which meant I had to make extra trips which cost me more money in mileage, I wouldn't not recommend uhaul to anyone but KC's was very professional which I will recommend his personal business to anyone but not the other one n which I called both numbers on his business window and never got a response until 9:30 and I was suppose to pickup at 9 I was in the other truck from KC's and that clown had the nerve to ask me if I was picking the truck up.Randy B.
There were no moving blankets in the truck.Sarah B.
Fabulous experience at Ridgway's! Excellent customer service! The owner made sure we had plenty of miles for our move and added an extra day so we didn't have to stress. After a terrible experience with a moving company that resulted in our need to rent a Uhaul, this experience was refreshing! Thank you so much Ridgway's!KAYLA B.
Excellent experienceBrent M.
Customer did not leave a comment.William F.
Customer did not leave a comment.Duane M.
Customer did not leave a comment.robert M.
Customer did not leave a comment.john J.
Hated the online only system. Could not do phone drop off as Danny has a old flip phone so could not do it that way. Was pain in assDanny K.
Customer did not leave a comment.sandi R.
Customer did not leave a comment.Edmund H.
Customer did not leave a comment.Anthony D.
Customer did not leave a comment.DENNY B.
Customer did not leave a comment.DONALD F.
Customer did not leave a comment.Anthony H.
Customer did not leave a comment.Brenda V.
Lower mileage rate.Dana F.
Customer did not leave a comment.JEFFERY L.
Put all the equipment requested in the truck or let them know you won't have it there.William M.
Customer did not leave a comment.JEFFERY L.
I don't recall the man's name, but the employee was EXTREMELY helpful. My husband had never towed a trailer with his truck before. The Uhaul employee hooked everything up for us and went over everything we needed to know about packing and hauling the trailer. I would recommend this location to my friends and family.Cathy T.
Customer did not leave a comment.Tusccounty E.
very accommodatingTusccounty E.
Great service. Punctual and very professional !!Gail G.
I requested an appliance dolly for our move. The rental location stated there were none available anywhere in our county.Daryl R.
My whole experience from reserving the trailer to returning it was excellent. Contact with the company where I picked up the trailer was great. Thank youDaniel L.
Customer did not leave a comment.dave M.
Two weekends in a row uhaul has made my move very difficult. You send an email with one pick up location that I agree to but then change it a day later. Last weekend you tried to make me drive 20 miles away to pick up the uhaul. This weekend I get an email to pick up at a certain location and it took 3 phone calls before that place could answer my question. Found out it wasn't at that location and had to go somewhere else. This service is confusing and ridiculous to your customers. If you would like you could call me at 330-340-3002 Melanie Day and I'll explain in detail about my crappy service. Moving is tough enough without all the crap I dealt with from uhaul.Melanie D.
The prices were greatJamie S.
Customer did not leave a comment.TERRY M.
They were very helpful and friendly. The truck I ordered was there and ready for me and when I returned it, they came right out and showed me where to park it and immediately checked the gas gauge and let me know that I was good to go!LISA B.
It was ok. There could have been better places to sit instead of the ground since I'm disabled.Anita B.
Customer did not leave a comment.Timothy A.
Customer did not leave a comment.NEIL N.
Customer did not leave a comment.Kent T.
Customer did not leave a comment.Tammie Y.
Customer did not leave a comment.James S.
I reserved a truck at this location on line. When I showed up at the location the business was closed and no truck in sight. Called u-haul and up having to drive 35 miles to get a truck. I will never use u-haul again.Jackie B.
Not a thing. All went smoothly at this location. One issue with the availability of small open trailers in Tuscarawas County. Never seem to have them. Was lucky to find this one after searching all locations.DAVID K.
The service was outstanding. Maggie was friendly, helpful, and efficient. Adam went out in the rain to tighten my hitch and hook up the trailer for me. Excellent experience overall. Thanks!MARK W.
Customer did not leave a comment.Terry B.
Customer did not leave a comment.PAUL S.
Everything was good, thank you.JACK R.
Customer did not leave a comment.thomas K.
Nothing, everything was just fineCraig H.
Super nice couple running this location and very accommodating! Thank you!DARLENE S.
Customer did not leave a comment.LORI R.
Customer did not leave a comment.theresa W.
Customer did not leave a comment.IAN M.
Customer did not leave a comment.Ed T.
The people at this location were AWESOME! When we arrived and started the check in process using our phone we noticed that instead of getting a 15 ft truck, we now had a 26 ft truck. Thinking this was an error we went inside. They explained why and took off the charge for the covers because there weren't as many as what we had originally ordered. They were friendly, explained everything, and very professional! I would go back there in a heartbeat!Scott G.
Awesome customer service!Trudi B.
No improvement needed! Awesome customer service!Trudi B.
Customer did not leave a comment.lisa C.
not a thing they were friendly and knowledgeable about which truck would be the best fit for my needsTHOMAS W.
I would honestly like a check refunded to me because a 3 hour trip turned into a 7 1/2 hour trip because we had to stop a total of 18 times to fix the uhaul lights because they kept going out we actually had to buy bulbs because 2 of them didnt work. They let us leave without the lights working it was just a a bad trip because of thatHillary M.
Adam and his staff provide outstanding customer service.Darrin L.
Customer did not leave a comment.Elizabeth S.
great Location for pick up/drop off .John S.
Customer did not leave a comment.STEPHAN L.
I can't think of anything to improve, the service was fast and convenient for the time I had and the representative was very friendly.Mark H.
Customer did not leave a comment.Cara G.
The owners of the place was really nice & helpfulapril C.
Maggie and Adam were very friendly and helpful with my towing needs. I was in and out in less than 15 minutes. Adam came out with an umbrella and showed me how to hook up and gave me advice on towing.Mack H.
Customer did not leave a comment.Jonathan H.
Customer did not leave a comment.RHONDA F.
Customer did not leave a comment.Theodore S.