Customer Reviews for Ridley's Family Market
(U-Haul Neighborhood Dealer)

92 reviews

1000 Pocatello Creek Rd   Pocatello, ID 83201

(208) 904-2496

Location Hours

  • Mon-Sun: 7 am - 11 pm

Services at this Location:

Contact Us

(208) 904-2496

1000 Pocatello Creek Rd
Pocatello, ID 83201

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeanne K. 
Rating:
4.0

Customer did not leave a comment.

Nancy L. 
Rating:
3.0

When a customer comes in to your location to take a piece of equipment, don't complain and make rude remarks about having to help the customer in front of them, which is exactly what happened to me and my husband when we came in.

Danna M. 
Rating:
5.0

Quick and easy. All went smoothly.

Judith R. 
Rating:
1.0

Check in --- It was like the reservation did NOT exist. I had to go through everything again including the return location which I had already set and didn't have on hand as I had already programed into my GPS. Trailer --- dirty inside and out. When i pointed out it was dirty they swept the inside. Trailer wheels --- after loading in the evening, next morning tire was flat. Roadside came out and replaced and pointed out that the other tires where bald and in rough shape. Around 5 hours later I was able to get all tires replaced and able to get on the road. Overall if at all possible rent from an actual UHAUL location where they check the equipment instead of just turning around and sending it back out.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
4.0

The initial scheduled drop off location was not an ideal location. We needed to return the truck Sunday afternoon instead of Monday morning. The location closed at 4pm. We rushed to get there only to find no one around and there was no place to park the 26' truck to utilize the "drop off after hours" option. The location was a storage unit lot. As mentioned, there was no place to leave the truck parked. We would have blocked up to 5 storage units if we left it at that location. We called the 800 number and thankfully the representative was able to change our drop off location. We ended up driving an extra 12 miles or so and had to pay the little bit extra for the gas, but the new location was great! They had us taken care of and on our way within about 15 minutes. This is the second time we have used Uhaul in the last few years and I would definitely recommend them.

Jody F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
4.0

Customer did not leave a comment.

Marc K. 
Rating:
2.0

The vehicle was dirty inside and out

Eric B. 
Rating:
5.0

It was a good experience renting the furniture dolly. I would recommend this location again.

kale B. 
Rating:
5.0

Great experience here, completely different than my debacle in Ogden. This Pocatello location was superb.

NATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Kinsee B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
3.0

Customer did not leave a comment.

Ben E. 
Rating:
4.0

Customer did not leave a comment.

scott M. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Everything went well. There was not a long wait time which is appreciated.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
3.0

Customer did not leave a comment.

chris C. 
Rating:
5.0

The personnel there were very patient and helpful.

Clyde A. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
2.0

You canceled my truck after I had it ordered for 2 weeks. Gave me a bigger one the day I needed to move, and tried to upcharge me for the larger truck. Not only was I forced to pay extra on my trip for gas, since I was forced into a truck much larger than needed, the fuel was not accurate im your system and you charged me for bringing it back full. I uploaded a photo of the gas level when I picked it up as proof and you still charged me. Very dissapointed with your services.

Nathan S. 
Rating:
4.0

Ridley's is mainly a grocery store, so the process may have gone smoother if employees were trained in/practiced the U-Haul check-out process.

Ann B. 
Rating:
5.0

the people were fantastic and we got there about fifteen minutes before they closed and they were over the top friendly. thank you uhaul!!!!

Jon B. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Kay M. 
Rating:
4.0

Customer did not leave a comment.

Jo T. 
Rating:
5.0

Every thing was processed very promptly and efficiently. Thank you.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

grimmett B. 
Rating:
5.0

too GD expensive

BRANDON B. 
Rating:
3.0

Should allow one day rental. I was charged 2 days, only needed and only used one day. Actually only about 4 or 5 hours use of trailer. So I'm not happy about being charged for two days!

Devin C. 
Rating:
5.0

The pickup was great.

BENJAMIN BOWERS F. 
Rating:
1.0

I was called the afternoon before the morning I was moving my family that the pickup location down the street moved to a different city. I had to rework my commute back to my family to pickup the rental at Ridleys. I was told by the rep that the store was opened until 11pm. When I arrived at 945pm, I was heckled by the night manager about how uhaul was closed at the store and that I could not pickup the truck. He gave in and helped me out while saying how inconvenient this was to his Incoming freight along with how frustrated he was throughout the whole interaction. My plans were changed because my rental was changed and now I'm being pushed around for a service that I am paying for and was altered not by hand.

Jonathan D. 
Rating:
3.0

Customer did not leave a comment.

Steve W. 
Rating:
3.0

The employee was helpful but gave us someone else's paperwork.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

Greg A. 
Rating:
3.0

Customer did not leave a comment.

Cliff K. 
Rating:
2.0

Have someone available in customer service who is knowledgeable and not have to wait 20 minutes for someone to even arrive in customer service. I completed the contactless procedures on the app and had to go into the store to get the key. Waited a long while, as they paged someone to customer service twice. Then he wasn't aware that I needed to pick up the keys. Told me the truck was already rented out to me. The truck did not have a dolly in it, so I had to go back and ask him to get me a dolly. It was a little frustrating.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen R. 
Rating:
5.0

Customer did not leave a comment.

Darin A. 
Rating:
2.0

The lady that helped us was not sure how to install the trailer. She didn't review the charges with me and I am pretty sure I was overcharged. I can't figure out exactly what I paid for. She was very confused and seemed rushed or untrained.

Lori P. 
Rating:
5.0

Again, fantastic customer service.

Joyce M. 
Rating:
3.0

Charged for a 3 day rental when we had the trailer for 48.5 hours. Other locations have been more lenient and understanding.

Luke D. 
Rating:
1.0

Application and online website never correlate always having problems with renting trucks

Jeremiah G. 
Rating:
3.0

Customer did not leave a comment.

Delores N. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
4.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

jeff P. 
Rating:
5.0

Customer did not leave a comment.

jennefer H. 
Rating:
5.0

Customer did not leave a comment.

Sherice G. 
Rating:
1.0

We ask the U-haul in Blackfoot Idaho to hold a trailer and they said they could but didn't then we drove a half an hour to Pocatello Idaho to get a new one we reserved over the phone and the trailer was not there so we had to buy a completely new trailer that barley worked. The people on the phone at U-Haul were very rude and short. Except for one out of the five times I called.

colton T. 
Rating:
5.0

Staff was very helpful.

John H. 
Rating:
3.0

When I walked in the cashier was bagging groceries which is fine. But then they started walking towards me and stopped to help another customer who had walked up after me. Then the cashier finally came to wear I was waiting and had me step aside to help another customer that came in well after me

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
2.0

Customer did not leave a comment.

Colton B. 
Rating:
5.0

Customer did not leave a comment.

JARROD E. 
Rating:
5.0

Ken was great and friendly and professional

jay S. 
Rating:
3.0

Train your employees. Neither was fully trained. They managed though.

Roena W. 
Rating:
5.0

Checking in online sped up the check out process. Keep the dollys at the xheck out desk, or closer than the back of the store.

BLAINE O. 
Rating:
5.0

Customer did not leave a comment.

Laurie Y. 
Rating:
2.0

Uhaul was filthy inside. We had to sweep and mop it out before loading and the cab was dirty with crumbs all over

Brooke D. 
Rating:
1.0

I never used your service. Please check your records. Thankyou.

laurie K. 
Rating:
4.0

Clean vehicle

JON B. 
Rating:
1.0

I keep getting confirmation emails from all over the country that I haven't put my name on. No matter what I do to contact to get information on what is going on nothing happens. I'd rather pay more money for another moving service.

Ridleys M. 
Rating:
5.0

Customer did not leave a comment.

Debbie W. 
Rating:
2.0

there was no contract given or not paper work wrote up for customer to have with them. returned on time came in to see about the bill and they said there was no charge and my account was charge I wanted to pay cash. I was told no paper show charging . this sucks. I will not come to this location again.

rose V. 
Rating:
5.0

n/a

Stuart K. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
3.0

5th street needs better management and better customer service we went in and couldn't even rent cause the had nothing to rent out yet they had trucks and trailers there in the parking lot ridleys was great

Christine H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Aaron F. 
Rating:
4.0

Put a large U-Haul Sign in the front window of this Grocery Store.

bruce D. 
Rating:
5.0

Customer did not leave a comment.

Darlene D. 
Rating:
5.0

The service was excellent

rhonda D. 
Rating:
5.0

Customer did not leave a comment.

Nelson U. 
Rating:
1.0

This location was extremely difficult to locate. Then the person at this location did not have all the extra equipment I had ordered.

Roy T. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
4.0

The customer service representative could not get ahold of any other uhaul store location. The phones kept ringing and ringing with no answer from at least 2 different locations. I ended up renting a truck that I did not want, but had to get because that was all that was available. I tried to reserve a 10ft truck on-line but it would not go through. So, there was not a 10ft. truck available and I had to rent a pickup truck instead. This was a waste of money and time. I had to make several small trips to get my moving done, instead of one large trip. The rental for the pickup truck said $19.95 plus mileage. I ended up paying over $100.00 I felt like this was ridiculous amount to pay, but what choice did I have when it was a last minute option.

Rachel G. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
4.0

Customer did not leave a comment.

Tim Y. 
Rating:
5.0

Perfect

wayne C. 
Rating:
4.0

Customer did not leave a comment.

Delfim C. 
Rating:
1.0

If this location is going to run rentals they need to have the people there to assist. I waited far to long, highly irritating.

tully W. 
Rating:
5.0

Throw in a handtruck..but overall awesome i dealt with Jason at Ridleys and he was great.

TIM M. 
Rating:
3.0

Have other people in store trained for uhaul. Had to wait about 20 minutes.

BRIAN T. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
2.0

The gentleman who helped me was very good, and tried to take good care of us. However, he needs better computer equipment, and the trailer had old rope and stuff tied to the inside.

MARK K. 
Rating:
2.0

We were told the "uhaul person" wasn't there and to just drop the trailer off. We did but we felt weird leaving it there, it wasn't very professional and we weren't sure it was a good place to leave it. We weren't offered a receipt at the time but we ended up receiving one via email. I would not go here again to drop off or pick up.

GRANT R. 
Rating:
3.0

Orginial pick up location was Jones, Ok. very poor! Had confirmed the day before (for 10 am pick up) but when I arrived to pick the truck up they asked me to wait for three additional hours. Had to go to another location to pick up a truck.

TERESA M. 
Rating:
3.0

Very friendly./More people need to know about how convenient the location is and how helpful they are.

STEVEN S. 
No reviews have been submitted for this location.

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