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Lewis E
Customer Reviews for Ridley's Family Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Attendant was sharp and crusty sometimes. Otherwise a good experience!
RON WThey told us we could return this truck a day early and not pay as much but when I called they told me no its a flat rate. If I would have known that we wouldn't have driven an extra 40 miles out of the way to drop off. Not to mention they also told us we could drop off early and the location allowed it. And it didn't we have to hurry and call another place to do after hours drop off. Getting the uhaul was very un organized. She kept running around yelling at customers and employees. And we are really upset we were told something that isn't true. We are renting a trailer from a different company to finish the move.
Jessica HTruck should have been out of service with check engine light on ( which they said wouldn't matter ..... that it's just a tow light) and the drivers side headlight was out
Scott JNo one at this location was trained to run this service. I was told by the store manager that I would just have to wait until someone who knows how to do it shows up. And I ended up doing it myself. And when I returned the trailer I was told the same thing and the manager said that no one is trained and he himself didn't know how to and I could try a different location. Very upsetting. You need to pull your equipment and get it with a business that understands the importance of having employees trained and competent management.
Joshua LGood drop off location. But lost $1,800 in belongings due to a water leak in the uhaul of massive proportion
Willow MTracy was able to check my trailer in a day early. The U-Haul App seems to have a bug in that it can't deal with an early return.
Robert VA very easy location for a drop off or pick up.
Teresa PTires had no traction, had to pay $325 for a row truck.
Mark OMake it a little easier to know where to park the vehicle when returning.
Laurie BNo one had actually checked in the truck and checked the gas and everything before my pick up time. So I had to sit around for them to finally do it. Only to go out and see the check engine light on
Cassie HMy reservation was moved to this location (further away from me), because the site I selected didn't want to give up a trailer for a one-way the day before my pick-up. When I got to Ridley's, they didn't have my information, so it took a while to get checked out, etc. The clerk at Ridley's was helpful, but the whole situation was frustrating.
JAMEELAH PStaff were super helpful
Kevin PVery nice young lady, felt bad for the experience on pick up. easy to drop off at location.
Kenneth TSoftware difficulties led to a check out process that lasted an hour and a half.
Jonathon MIt was an awful experience. We had a reservation and the equipment was not available until later in the day. Then when the assistant was putting on the trailer to the truck she didn’t make sure it was locked down and secured so the trailer came off while we were loading my vehicle onto the trailer.
Carol SJust make the systems easier to adjust or help people.
Richard LI came at the wrong time. The one guy who knew how to work the system was out to lunch.
Dexter TThis was our returning location. Easy to return. Went into the store, customer service was helpful.
Lacy PNo instructions prior to pick up. Had to do tasks to verify my identity even though I already did paperwork prior. Pick up location didn’t know what to do. Also had to go back for the dollies and the moving blankets. Horrible customer service on the phone and at pickup.
Kimberli PWhen a customer comes in to your location to take a piece of equipment, don't complain and make rude remarks about having to help the customer in front of them, which is exactly what happened to me and my husband when we came in.
Danna MQuick and easy. All went smoothly.
Judith RCheck in --- It was like the reservation did NOT exist. I had to go through everything again including the return location which I had already set and didn't have on hand as I had already programed into my GPS. Trailer --- dirty inside and out. When i pointed out it was dirty they swept the inside. Trailer wheels --- after loading in the evening, next morning tire was flat. Roadside came out and replaced and pointed out that the other tires where bald and in rough shape. Around 5 hours later I was able to get all tires replaced and able to get on the road. Overall if at all possible rent from an actual UHAUL location where they check the equipment instead of just turning around and sending it back out.
Richard KThe initial scheduled drop off location was not an ideal location. We needed to return the truck Sunday afternoon instead of Monday morning. The location closed at 4pm. We rushed to get there only to find no one around and there was no place to park the 26' truck to utilize the "drop off after hours" option. The location was a storage unit lot. As mentioned, there was no place to leave the truck parked. We would have blocked up to 5 storage units if we left it at that location. We called the 800 number and thankfully the representative was able to change our drop off location. We ended up driving an extra 12 miles or so and had to pay the little bit extra for the gas, but the new location was great! They had us taken care of and on our way within about 15 minutes. This is the second time we have used Uhaul in the last few years and I would definitely recommend them.
Jody FThe vehicle was dirty inside and out
Eric BIt was a good experience renting the furniture dolly. I would recommend this location again.
kale bGreat experience here, completely different than my debacle in Ogden. This Pocatello location was superb.
NATHAN SEverything went well. There was not a long wait time which is appreciated.
Adam BThe personnel there were very patient and helpful.
Clyde AYou canceled my truck after I had it ordered for 2 weeks. Gave me a bigger one the day I needed to move, and tried to upcharge me for the larger truck. Not only was I forced to pay extra on my trip for gas, since I was forced into a truck much larger than needed, the fuel was not accurate im your system and you charged me for bringing it back full. I uploaded a photo of the gas level when I picked it up as proof and you still charged me. Very dissapointed with your services.
Nathan SRidley's is mainly a grocery store, so the process may have gone smoother if employees were trained in/practiced the U-Haul check-out process.
Ann Bthe people were fantastic and we got there about fifteen minutes before they closed and they were over the top friendly. thank you uhaul!!!!
Jon BEvery thing was processed very promptly and efficiently. Thank you.
Rebecca Wtoo GD expensive
BRANDON BShould allow one day rental. I was charged 2 days, only needed and only used one day. Actually only about 4 or 5 hours use of trailer. So I’m not happy about being charged for two days!
Devin CThe pickup was great.
BENJAMIN BI was called the afternoon before the morning I was moving my family that the pickup location down the street moved to a different city. I had to rework my commute back to my family to pickup the rental at Ridleys. I was told by the rep that the store was opened until 11pm. When I arrived at 945pm, I was heckled by the night manager about how uhaul was closed at the store and that I could not pickup the truck. He gave in and helped me out while saying how inconvenient this was to his Incoming freight along with how frustrated he was throughout the whole interaction. My plans were changed because my rental was changed and now I’m being pushed around for a service that I am paying for and was altered not by hand.
Jonathan DThe employee was helpful but gave us someone else's paperwork.
Shannon SHave someone available in customer service who is knowledgeable and not have to wait 20 minutes for someone to even arrive in customer service. I completed the contactless procedures on the app and had to go into the store to get the key. Waited a long while, as they paged someone to customer service twice. Then he wasn’t aware that I needed to pick up the keys. Told me the truck was already rented out to me. The truck did not have a dolly in it, so I had to go back and ask him to get me a dolly. It was a little frustrating.
Robert BVery disappointed in the gas charge! I drove 5.8 miles total and was charged $13.20 for gas. There is no way that is far and or right. Even if I put in a gallon of gas in I'm pretty sure I still would have been charged for the gas because your gauge would not have even moved. Total ripoff.
Brad SThe lady that helped us was not sure how to install the trailer. She didn't review the charges with me and I am pretty sure I was overcharged. I can't figure out exactly what I paid for. She was very confused and seemed rushed or untrained.
Lori PAgain, fantastic customer service.
Joyce MCharged for a 3 day rental when we had the trailer for 48.5 hours. Other locations have been more lenient and understanding.
Luke DApplication and online website never correlate always having problems with renting trucks
Jeremiah GWe ask the U-haul in Blackfoot Idaho to hold a trailer and they said they could but didn’t then we drove a half an hour to Pocatello Idaho to get a new one we reserved over the phone and the trailer was not there so we had to buy a completely new trailer that barley worked. The people on the phone at U-Haul were very rude and short. Except for one out of the five times I called.
colton tStaff was very helpful.
John HWhen I walked in the cashier was bagging groceries which is fine. But then they started walking towards me and stopped to help another customer who had walked up after me. Then the cashier finally came to wear I was waiting and had me step aside to help another customer that came in well after me
Donald SKen was great and friendly and professional
jay s