Got over charged 30 dollars and they don't know why and was told to call 1800gouhaul. Was very inconvenient to have to do that and be surprised by this extra amount that cant be explained .Charles E.
Customer Reviews for Rightspace Storage Londonderry 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Updating the reservation on line was not as straight forward as it should be. The process ended up creating a whole new reservation without removing the old one.Ted M.
Excellent experience renting a uhaul van for the day to move some furniture. The manager at Right Space was not only professional and courteous but very personable and welcoming. Overall - excellent vehicle & customer experience! Highly recommend!Paula N.
it would be very beneficial if the 10 ft trucks had some kind of ramp added or built into the rear door.Richard W.
The people were great. Note that if you drop off the vehicle off hours, they give you a code to get in, but didn't explain how to get out of the fenced in area once the gate closed behind me as I returned the truck. I was lucky my ride home stayed outside the gate so that person could re-enter the code so the gate would open for me to get out of the fenced in area otherwise I would have been trapped.Todd J.
Customer did not leave a comment.Tony B.
Customer did not leave a comment.James H.
Customer did not leave a comment.Bonnie B.
Be up front about all your hidden costsWilliam G.
I have used this location a number of times since moving to the area. Never a problem with rentals or with staff. Scott took care of all the details for much welcomed in and back experience. My go to place in the area.Steve D.
Customer did not leave a comment.Ceara H.
Customer did not leave a comment.JANA P.
Customer did not leave a comment.Shadowen C.
Customer did not leave a comment.TIMOTHY F.
this was not my original reservation location it was Mabardy Oil in Derry Nh they did not have a truck there that I reserved and the person inside said he said he could not help me, So I went to the Londonderry store Right Space Storage on Londonderry Rd & he sent me to this location and got me in touch with customer service person to change my order. When we got here no one was there finally after Mutiple calls back to the other store they had someone from there other store show up she had a lot of anergy people to deal with but crying does not help I could not do the check out and I could not wait for her to stop crying when I returned I again could not do the check in for some reason and I returned before 5pm as she asked but again there was no one there to help with check in so I took a picture of gas & millage & put keys in drop box now I am being charged 1/3 108.79 , 12/31 50.00, 12/27 0 , 12/31 112.64 for a truck that was 15' not 20 or 26' so it was too small & I did not get until 10:12 not 9:00 so I paid my movers a extra hour pd 3x for truck that was not what I ordered and now I am going to have to rent another truck to finish the job myself this week. I am verry unhappy with the whole thing and the truck was in bad repair had a bad shaking in the front end and exhaust leak that was entering into the cab of the truck I needed to drive with windows open the truck was clean I would like someone to credit my CC the $50.00 12/31 & 112.64 12/31, & give me the $50.00 credit off my order for not having the truck I reserved ready for me at the location I original reservation was made Donna 603-553-0548DONNA E D.
Customer did not leave a comment.ADAM L.
Customer did not leave a comment.michele G.
Your Londonderry office staff was friendly, informative and efficient. She made the process great. I was unaware of this location, previously, but will be sure to use it for all my storage/rental needs in the future.NICOLE W.
Great customer service. Easy fast check in and check out.ROBERT H.
The seat belt indicator was broken and continued to beep regardless of how many attempts I had to unbuckle and buckle it. The expense that we ended up with was astronomical. My husband rented a $20 truck, yes, he didn't read that was in-town only, but how do we go from $20 to over $140 for a 36 mile roundtrip drive? I filled it with gas, so thats not what happened. Im upset and feel that I was taken advantage of in my situation that I couldn't change until it was too late.RENEE D.
Dawn was great. Friendly, helpful and funny! She helped us out a lot and we are grateful.Logan D.
Customer did not leave a comment.Ndebe S.
U-Haul tech was very friendly and helpfulRICHARD G.
I had nothing but trouble lost a whole hr due to someone entering my info wrong . I am very unhappy that I was charged for the full hoursSHANE G.
Customer did not leave a comment.ELISHA O.
Customer did not leave a comment.WALTHER P.
When we went to return we were never given the code to get back in. Parked the van in front of the fence away from the gate. Tried to call Uhaul waited on hold for 39 minutes before I hung up and slid the the fence and put the keys in the lock box. Overall everything was ok with the van, the drop off was a huge pain.STEVEN R.
Jose was amazing I give him 4 stars!!Nicole B.
Give additional response choices such as "somewhat" instead of just "yes" or "no"KEVIN C.
Confusing how to get in the gate, get to lock box and key off hours. Took a long time to just go figure out where everything was. Uhauls were not in good condition here. No instructions to simply use the Uhaul. Not a lot of room to park uhaul or turn around. It took an hour to go through the process to even start driving it. Not clear that Uhaul is even at this gated Storage Facility.Samantha M.
Customer did not leave a comment.Holly A.
Customer did not leave a comment.JANA P.
Returning the truck using the app was impossible. I tried over 20 times to take a picture of the odometer and fuel gauge, but I was never able to get past that step. After being on hold with customer support for a half hour (so now I've been sitting in the parking lot for an hour trying to return this truck), there was an employee there who told me to just leave and he would handle the return for me. Not long after that, I received my confirmation email that the truck was returned. There should be a separate survey about the pickup/dropoff procedure, but U-Haul would like be horrified by the responses. Kudos to the staff at this location or else U-Haul would not have any customers.Daniel H.
Jose was wonderful to work with, and very pleasant person! Renting was easy would highly recommend this Uhaul company.Denise O.
I had made a reservation for a dolly and moving blankets. The dolly was provided, but not all of the blankets were available for me. Being that I made a reservation for these items in advance, I consider this a poor response for customer service. In addition, the cab interior was not wiped down at all after the previous owner turned in the vehicle.Joseph S.
The Rightspace storage employee who did the paperwork and got the truck was great. I don't remember his name but he was helpful and friendly.Stephen C.
Customer did not leave a comment.Ana B.
Customer did not leave a comment.Manuel S.
Customer did not leave a comment.Stephen B.
Customer did not leave a comment.Mohamed G.
NothingHEM BAHADUR P.
I might recommend. While Service is friendly a dome light inside was broken, a plastic cover from some part of the truck was in back and I after checking in online the customer service rep had to reenter informationDonald B.
Jose at the pick up location was awesome - went over and above what was required and made sure that everything went well right through a Uhaul related billing issue. Hats off to him and a big thank you!ANDREW C.
The manager was rude and I paid $7 for a 2 wheel dolly and it wasn't in the truckBrian B.
The experience was what I hoped for. Quick, professional, no drama and a great experience. Jose was awesome!Steven D.
Excellent service!Ray P.
Customer did not leave a comment.BRYAN D.
The truck was dirty when I picked it up. Food and the steering wheel was sticky. I cleaned the steering wheel so I could drive it.Tammy D.
Please thank your employees for being so helpful and pleasant.Kathleen G.
Customer did not leave a comment.Karen D.
Customer did not leave a comment.Samantha S.
Customer did not leave a comment.MATTHEW J.
The nicest service I've received in a while. Professional and efficient. Van needs windshield wipers! It wasn't raining but when it does it will be needed!Steven C.
It was a great transaction. No issues whatsoeverJohn R.
Make sure trucks are inspected (stickers placed on the truck for previous damage) and cleaned inside prior to the customer leaving with the truck, twice now, renting from this uhaul company, they didn't have the truck inspected, and ready, I had to wait and inspect it with them to point out previous damage, instead of going and inspecting before I leave, they had to add stickers while I was waiting to do my inspection inside, and out, and check miles. It slows down the customer, who may not always have the extra 15-20 min. To wait for that to be done with you there. The second truck we rented, was absolutely disgusting inside, sticky floors, cup holders, the breaks were unbelievably squeaky, and not easy to see due to there was a head light 80% dead.Crystal C.
Did a drop off after hours. Got my receipt and confirmation of drop off around 8am the next morning. Very please with the communication.Thomas L.
Very easy pickup and return. Lots of photos to be taken but it makes dropping off during off hours easy. Very friendly staff at this location. Very helpful!Richard S.
Jose was awesome. I originally rented a 10' truck, but when I saw the size of it I asked if I could rent a 15' truck instead. Jose took care of it with a smile. Great rental experience!STEPHEN A.
Nothing! Everything went well and service was pleasant and professional.Kim R.
Customer did not leave a comment.Michael W.
Van was dirty inside. Had a low front tire and would have taken a long time for a tech to come out. Only a pick up spot no other trucks on site. Brakes sounded tiny and driver mirror was cracked. No back up camera available. Mirrors shook while driving making rear view hard to see. Service from attendant was great and she noted all complaints.Michael C.
Customer did not leave a comment.Paul D.
Jose was awesome, very thorough and polite, was able to get me on the road in a timely mannerJOSHUA B.
Pick up process was a nightmare worst experience I had and I have rented several haulsJoshua M.
The online drop off app did not work, spent over an hour trying to return the truck online and app kept freezing or disconnecting. When I took pictures as required app stated no enough storage space and would freeze. Had to keep truck overnight and try again in the morning and finally was able to complete.Galen S.
Very quick and easyJohn M.
Customer did not leave a comment.Wayne K.
Customer did not leave a comment.DANIEL H.
Customer did not leave a comment.John S.
Customer did not leave a comment.Beth F.
The merchant must disclose any charge to the customer before applying any hidden fees to a customer contract. For example I noticed a $14 charge for what is called "Safe Move", which I knew nothing about until I returned the truck. I asked the merchant to remove the charge but it still appeared on my credit card. Last, the $19.95 cost to rent a truck is so misleading that it is a joke. The actual cost ended up being almost $120 when all is done. It looks like UHAUL will only have one time customers when the true cost is revealed after the rental.Paul R.
Great location for safe parking of you car while using the rental truck. Friendly people to work with.DENNIS A.
There's very little I can think of that would improve upon your current service(s). All in all it was a very pleasant experience, and one I'll repeat should circumstances demand.David M.
Although truck was clean, tears in the drivers seat leaves a less than stellar impression.steven Z.
Tried to use the app to speed things up. It stuck on â€œapprovingâ€ me. After about 10 minutes of being patient, I just went in to the location to do things the person to person way. The approval to proceed with my rental was sent to me via text message about 30 minutes AFTER I had already returned the equipment. Total waste of time.Jason P.
Customer did not leave a comment.Linda R.
Overall bad experience. Ramp did not have hooks to latch on to truck making the loading and unloading more difficult. Drop off location was closed on Sunday when I dropped off vehicle. Uhual has charged me for extra day as result. Also charging me for incorrect miles and for the "additional" charges 3 times. You get no paperwork until you pass truck in, "everything electronic". My credit card has been charged about double what it should be and now have to dispute the extra charge through a manager review that you can't speak directly with. Review can take up to 3 days. Would not recommend.Bill Q.
Customer did not leave a comment.Michael L.
My experience could not have been any better. The rental procedure was quick and easy. The van I rented was in great condition. It was perfect for the amount of items I had to move. Drop off was also quick and easy. I will definitely recommend this to others.Mark B.
Customer did not leave a comment.SAAD A.
Customer did not leave a comment.Lorraine S.
Nothing. Jose was great and extremely helpful. After the day I was having he turned it right around for me!Justine C.
The truck had a sound on the front end. The employee was fantastic. Did you give him a Christmas bonus?ISMAEL V.
Fast and easy set up and drop off with no issues. Will use again!JASON S.
This location is not 24/7 drop off. We were lucky in that someone was leaving the premises when we arrived and positioned his truck so that the gate was open enough for us to drive in, otherwise we would have had to return in the morning.Rachel P.
Customer did not leave a comment.Charles F.
Customer did not leave a comment.Richard S.
Nothing everything was excellent !Leonaed L.
Processes was pretty seemlessNicholas J.
Customer did not leave a comment.James T.
Great customer serviceDean C.
Customer did not leave a comment.Mounier L.
Customer did not leave a comment.wayne H.
Customer did not leave a comment.chris M.
I can't say enough about the service I received from Jose at the Londonderry Mohawk Drive location. He was pleasant and friendly at all times. I would definitely send people his way.Alexander B.
Customer did not leave a comment.Jennifer M.
No uhaul drop off boxCraig H.
The interior was covered in pollen. Otherwise clean enough to useBarbara K.
The truck was dirty in the passenger compartment. The individual renting me the truck talked so much (nothing to do with uHaul or rental) that I was not able to get in and out of the office efficiently. and then never offered me the blankets, dollies I had originally requested online. Also, the uHaul website is not a great experience. It seems that I am always being called back by uHaul and rerouted to a different rental location. If a phone call could do it accurately - it seems like the web is a waste of time and resources. Because of this change of locations, I didn't get the extra gear requested and now I am working on getting a refund for those items.Thomas S.