The manager was rude and I paid $7 for a 2 wheel dolly and it wasn't in the truckBrian B.
Customer Reviews for Rightspace Storage Londonderry 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The experience was what I hoped for. Quick, professional, no drama and a great experience. Jose was awesome!Steven D.
Excellent service!Ray P.
Customer did not leave a comment.BRYAN D.
The truck was dirty when I picked it up. Food and the steering wheel was sticky. I cleaned the steering wheel so I could drive it.Tammy D.
Please thank your employees for being so helpful and pleasant.Kathleen G.
Customer did not leave a comment.Karen D.
Customer did not leave a comment.Samantha S.
Customer did not leave a comment.MATTHEW J.
The nicest service I've received in a while. Professional and efficient. Van needs windshield wipers! It wasn't raining but when it does it will be needed!Steven C.
It was a great transaction. No issues whatsoeverJohn R.
Make sure trucks are inspected (stickers placed on the truck for previous damage) and cleaned inside prior to the customer leaving with the truck, twice now, renting from this uhaul company, they didn't have the truck inspected, and ready, I had to wait and inspect it with them to point out previous damage, instead of going and inspecting before I leave, they had to add stickers while I was waiting to do my inspection inside, and out, and check miles. It slows down the customer, who may not always have the extra 15-20 min. To wait for that to be done with you there. The second truck we rented, was absolutely disgusting inside, sticky floors, cup holders, the breaks were unbelievably squeaky, and not easy to see due to there was a head light 80% dead.Crystal C.
Did a drop off after hours. Got my receipt and confirmation of drop off around 8am the next morning. Very please with the communication.Thomas L.
Very easy pickup and return. Lots of photos to be taken but it makes dropping off during off hours easy. Very friendly staff at this location. Very helpful!Richard S.
Jose was awesome. I originally rented a 10' truck, but when I saw the size of it I asked if I could rent a 15' truck instead. Jose took care of it with a smile. Great rental experience!STEPHEN A.
Nothing! Everything went well and service was pleasant and professional.Kim R.
Customer did not leave a comment.Michael W.
Van was dirty inside. Had a low front tire and would have taken a long time for a tech to come out. Only a pick up spot no other trucks on site. Brakes sounded tiny and driver mirror was cracked. No back up camera available. Mirrors shook while driving making rear view hard to see. Service from attendant was great and she noted all complaints.Michael C.
Customer did not leave a comment.Paul D.
Jose was awesome, very thorough and polite, was able to get me on the road in a timely mannerJOSHUA B.
Pick up process was a nightmare worst experience I had and I have rented several haulsJoshua M.
The online drop off app did not work, spent over an hour trying to return the truck online and app kept freezing or disconnecting. When I took pictures as required app stated no enough storage space and would freeze. Had to keep truck overnight and try again in the morning and finally was able to complete.Galen S.
Very quick and easyJohn M.
Customer did not leave a comment.Wayne K.
Customer did not leave a comment.DANIEL H.
Customer did not leave a comment.John S.
Customer did not leave a comment.Beth F.
The merchant must disclose any charge to the customer before applying any hidden fees to a customer contract. For example I noticed a $14 charge for what is called "Safe Move", which I knew nothing about until I returned the truck. I asked the merchant to remove the charge but it still appeared on my credit card. Last, the $19.95 cost to rent a truck is so misleading that it is a joke. The actual cost ended up being almost $120 when all is done. It looks like UHAUL will only have one time customers when the true cost is revealed after the rental.Paul R.
Great location for safe parking of you car while using the rental truck. Friendly people to work with.DENNIS A.
There's very little I can think of that would improve upon your current service(s). All in all it was a very pleasant experience, and one I'll repeat should circumstances demand.David M.
Although truck was clean, tears in the drivers seat leaves a less than stellar impression.steven Z.
Tried to use the app to speed things up. It stuck on â€œapprovingâ€ me. After about 10 minutes of being patient, I just went in to the location to do things the person to person way. The approval to proceed with my rental was sent to me via text message about 30 minutes AFTER I had already returned the equipment. Total waste of time.Jason P.
Customer did not leave a comment.Linda R.
Overall bad experience. Ramp did not have hooks to latch on to truck making the loading and unloading more difficult. Drop off location was closed on Sunday when I dropped off vehicle. Uhual has charged me for extra day as result. Also charging me for incorrect miles and for the "additional" charges 3 times. You get no paperwork until you pass truck in, "everything electronic". My credit card has been charged about double what it should be and now have to dispute the extra charge through a manager review that you can't speak directly with. Review can take up to 3 days. Would not recommend.Bill Q.
Customer did not leave a comment.Michael L.
My experience could not have been any better. The rental procedure was quick and easy. The van I rented was in great condition. It was perfect for the amount of items I had to move. Drop off was also quick and easy. I will definitely recommend this to others.Mark B.
Customer did not leave a comment.SAAD A.
Customer did not leave a comment.Lorraine S.
Nothing. Jose was great and extremely helpful. After the day I was having he turned it right around for me!Justine C.
The truck had a sound on the front end. The employee was fantastic. Did you give him a Christmas bonus?ISMAEL V.
Fast and easy set up and drop off with no issues. Will use again!JASON S.
This location is not 24/7 drop off. We were lucky in that someone was leaving the premises when we arrived and positioned his truck so that the gate was open enough for us to drive in, otherwise we would have had to return in the morning.Rachel P.
Customer did not leave a comment.Charles F.
Customer did not leave a comment.Richard S.
Nothing everything was excellent !Leonaed L.
Processes was pretty seemlessNicholas J.
Customer did not leave a comment.James T.
Great customer serviceDean C.
Customer did not leave a comment.Mounier L.
Customer did not leave a comment.wayne H.
Customer did not leave a comment.chris M.
I can't say enough about the service I received from Jose at the Londonderry Mohawk Drive location. He was pleasant and friendly at all times. I would definitely send people his way.Alexander B.
Customer did not leave a comment.Jennifer M.
No uhaul drop off boxCraig H.
The interior was covered in pollen. Otherwise clean enough to useBarbara K.
The truck was dirty in the passenger compartment. The individual renting me the truck talked so much (nothing to do with uHaul or rental) that I was not able to get in and out of the office efficiently. and then never offered me the blankets, dollies I had originally requested online. Also, the uHaul website is not a great experience. It seems that I am always being called back by uHaul and rerouted to a different rental location. If a phone call could do it accurately - it seems like the web is a waste of time and resources. Because of this change of locations, I didn't get the extra gear requested and now I am working on getting a refund for those items.Thomas S.
The service was great! Thank you.Amy M.
Customer did not leave a comment.Ahmad A.
Very helpful and nice gentleman took care of all my needs on returning my rental trailer with no problems at all! Was very friendly with my grandchildren, joked and played with them! Over all very nice place to drop off! Would recommend this Rental agent!!!!!LEONARD W.
Jose was great. But it should have been explained more clearly that by picking the truck up Saturday late afternoon I needed to return it within 24 hours to avoid an overtime charge. In my reservation I asked for the truck on Sunday morning. I only picked it up early because Uhaul called me and suggested picking it up Saturday to avoid the whole cell phone unattended pickup process.James H.
Jose was super helpful and courteous. I got what I needed for the timeframe I needed it and the return was fast and easy.Rick G.
They need to do a little maintenance on their vehiclesRyan M.
Jose was great. Very friendly.John Y.
Customer did not leave a comment.Tim R.
Jose at the 7 Mohawk Drive at our Londonderry Location was very helpful. I was able to pick up the vehicle earlier than planned and made the process very easy.Steven S.
The guy working there Jose was very helpful and pleasant
Customer did not leave a comment.cory S.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Liz G.
Easy drop off.John B.
Everything is nice, the only thing I dont understand is Uhaul assigned another locaton to me other than the large site across the street from my home. It made me waste some driving time and had extra milage that I have to pay for. Other than this, I am satisfied.Lilian H.
Wonderful personnel. Dawn Fisher was fantastic!Shelagh P.
The manager, went above and beyond when the truck was doubled booked by another office after being reseved one week ahead. Thanks Jose for salvaging my move.David T.
Made my whole moving experience very enjoying. Will use this location againRalph L.
Customer did not leave a comment.Roneisha C.
very pleased with allthomas N.
The U-Haul system was down so we could not check outRoslyn G.
Great location and easy to get to off main road. Pleasant and friendly customer service. Easy to drop off after hours. Thank youRon S.
Customer did not leave a comment.Martin B.