Customer did not leave a comment.Gary D.
Customer Reviews for Rim Country Storage
(U-Haul Neighborhood Dealer)
Payson, AZ 85541
(Hwy 87 & 260)
Services at this Location:
- Mon–Fri8 am–4:30 pm
- Saturday8 am–2 pm
Special Operating Hours
- 12/25/2023: Closed
- 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Jim J.
Customer did not leave a comment.Kristine S.
Customer did not leave a comment.steven B.
Customer did not leave a comment.linda M.
Mark was great.David W.
Immediate response.Henry H.
Great service Very professional. Would definitely use this place againPaul B.
Customer did not leave a comment.MICHAEL P.
Jeff always goes out of his way to make sure that I am well taken care of.Jeffrey L.
Train new girl longerKevin P.
The guy that set me up seriously lacks customer skills!Steve T.
Very convenient location to return our truck rental, this was our second return and everything was GREAT both times.James P.
The truck had no reverse camera. Please put reverse cameras in all your trucks.Kevin T.
My original drop off location was about a mile from my home in Star Valley AZ. A couple days before my arrival I received a text from U Haul to drop the trailer at a location across town. I drove to that location only to learn it was a vacant lot and building. I then drove back across town to my original drop off location and while there I was informed that they could not take the trailer and I would have to take it to another location which was back across town. The amount of inconvenience and aggravation to drop off this trailer was ridiculous!David H.
Nice employeeray L.
Customer did not leave a comment.Vanessa K.
Customer did not leave a comment.Linda H.
Customer did not leave a comment.Deanna M.
So kind and helpfulHolly L.
Great drop off !!!!!Harold G.
They were actually closed for lunch but employee came out and checked in the trailer anyway. Was friendly and helpful. Overall a great experience!!Stephen R.
Jeff was nothing short of outstanding. Everything went better than planned.Ed R.
Excellent Service !!kerry L.
Perfect experience, clean / safe U-Haul cargo van, a lot of space & worth it!Tyler W.
Customer did not leave a comment.Mary P.
Customer did not leave a comment.Bradlee S.
Customer did not leave a comment.Rosemarie G.
Customer did not leave a comment.David W.
Customer did not leave a comment.Jill B.
Quick and simple.James H.
Customer did not leave a comment.Kathleen R.
Customer did not leave a comment.Laura O.
I barely pulled up and someone was out the door to unhitch the trailer and send me on my way. I could have stayed in the truck!Bradlee S.
Customer did not leave a comment.Todd T.
Your after hours pick-up and return. Sucked. You said it took 15 minutes. It was closer to an hour. Both times.Larry O.
Customer did not leave a comment.zaidi S.
Everything went perfect! Gentleman at U-Haul was very helpful and knowledgeable.Chuck H.
Customer did not leave a comment.William H.
Was not aware that I could pick up keys in the lock box. Gentleman helped us anyway. Though he had the personality of a drill Sargent. It's all goodDave D.
Jeff did a fine job and was helpful and friendly. ThanksKeith T.
Inspect the equipment a little better and keep them clean especially on the inside and have accurate measurements of fuel.ARTHUR HERBERT T.
Customer did not leave a comment.Leanne L.
Well run shopGeorge H.
Excellent customer serviceTina B.
Customer did not leave a comment.Mike L.
Customer did not leave a comment.James O.
We have been told that in future to get a 6 by 12 trailer, that doesn't have a ramp.cheryl G.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.Sally L.
Was difficult to know where to park for after hours return.Gary A.
Excellent employee. Fast and courteous.Tom T.
Customer did not leave a comment.Heather B.
Customer did not leave a comment.John S.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Sara A.
Excellent experience all around! Jeff was a huge help!Emily K.
Customer did not leave a comment.John S.
I couldn't get a refund on unused supplies as promised. He just said it was beyond his authority and we would have to contact U-haul. End of story and we had to leave supplies with no refund. Later claim virtually denied. Would not use U-haul again nor would I recommend to anyone!Anthony M.
Customer did not leave a comment.Joeseph G.
Had to drive half way back to drop trailer. Two uhaul dealers would not accept trailer returns. Unacceptable also adding to my cost. None of this was agreed upon at booking time.Paul K.
Everything was good with the exception of my having to drive 70 miles one way to pick up a trailer. in all of the Phoenix metro and surrounding areas in the valley there was no trailer available to rent. I had seen two trailers 4 miles away in Mesa but was told those were not available. This caused me to drive 140 miles and waste 2 hours of my time. The guy that hooked the trailer up was a bit cranky at first stating "it's Monday and the 1st of the month". He struggled to hook the trailer up, then when I dropped it off the very courteous and nice man had trouble unhooking it because it was hooked up incorrectly. The UHaul trailers service to transport motorcycles is wonderful. This experience was not. Do I need to reserve one months in advance?Roberta T.
Customer did not leave a comment.JOSEPH MICHAEL H.
Customer did not leave a comment.shaunna W.
Customer did not leave a comment.Steven Y.
Manger just gave me the keys, said it only had 40,000 miles enjoy your trip. I had reservations set for a 15 foot truck, was called and said only a 26 foot available but would be charged for a 15 foot truck, that didn't happen was charged for the 26 foot truck. The truck itself was great, customer was very much lacking.johnie G.
The gentleman I dealt with, both for the reservation and the pick up, was knowledgeable and efficient. Sadly, lime most businesses, the location is short-handed. Still, he was able to take care of a customer before me and me within 20 minutes.Tina B.
I don't know - these guys were really helpfulMichael H.
Customer did not leave a comment.Frank M.
Nothing! This guy is GREAT. He made waiting on six people at once look easy. He's friendly, professional, efficient... does a great job, one customer at a time! Makes the customer feel like they are important.Steve R.
Customer did not leave a comment.Gary C.
Very easy check inWilliam C.
Customer did not leave a comment.Jim N.
Customer did not leave a comment.Gary R.
Great servicekimberly B.
Customer did not leave a comment.RANDALL B.
Customer did not leave a comment.Todd K.
Customer did not leave a comment.Stanley S.
Jeff was and always is so efficient, friendly, and helpful. I only have praise for Payson''s U Haul.Lynda R.
The Gentleman made return a breeze.Karl S.
Customer did not leave a comment.Joe R.
I got charged extra mileage. I was specific on the phone where I was going and they misquoted me the total miles. Between the lock and the total mileage issue, I'm not sure if I would recommend Uhaul or us it again in the future.Michael N.
Customer did not leave a comment.Ellen P.
I managed a 2000 mile cross country / 29 hour trip with a check engine light coming on after only a few hour. As I was moving my elderly mother from AZ to IN, this was a nerve racking experience of insecurity. Upon arriving in IN, we uncovered that the trailer was also faulty and we were lucky that the driver side ramp didn't come off on the trip. What! Faulty truck and trailer and we made it my the Grace of God.Kelleree P.
Stay the course, you are doing Great!Jeffrey A.
Uhaul was dirty, floor was buckled in some places, surge brake had a leak.DENNIS R.
Always friendly and available!Dale C.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Diana M.
Customer did not leave a comment.dana O.
Customer did not leave a comment.Danny S.
The scheduling department and the stores are not on the same page. I had to change dates 3 times so the store could give me a truck. Schedule said they were available, but store said they weren'tJim J.
Excellent experience and great customer service. Highly recommend this location and the people there.Gregory B.
Customer did not leave a comment.Paul E.
Mark was super helpful and friendly!Nancy C.