It wasn't about the location. It's about the business. The people we dealt with were excellent. The biggest issue was that your app, although a great idea and very helpful needed tool it was not user friendly and very clunky. We had to try multiple times to get it to function and there was such a delay in updating info or responses. We had to call customer service every time. Unfortunately by the time we reach a live person we are frustrated and angry because we are exhausted, overheating and starving. Also we were told once the agent estimated our miles that Uhaul generously gives extra miles but we somehow went over without ever veering from our path. The absolute biggest turn off was that Uhaul forced us to use their contraced company at $200 to open the truck when we locked the key inside and after a very long day we had to wait almost 2hrs for someone to help us which made unloading a late night. I'm not sure I would recommend Uhaul if there are other options but thanks anyway.
Daniel B
Rim Country Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Payson, AZ 85541
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great customer service and a great personality. Very friendly and making it a very easy process of checking it in. Definitely will recommend this place to everyone, awesome 👌
Edward MThere was a person there to help with the pick of the enclosed trailer. I prefer to speak with someone when renting things so if there are questions to be asked I can. He was helpful and got me in and out of there quickly.
Meganne MThe man at this location was very professional, did not catch his name? very surprised with the amount of patience he had with all of the people that rushed him at 8:00am. As a business owner myself i understand how the demand for customers can be, he absolutely needed some assistance. Great job!!! Hats off to you my friend! whoever is watching the work load should have came in to help him.
Robert PThe return was really challenging. It was after hours so I had to use the app. It took an hour to adjust my settings so I could actually return the truck.
William K