Well, when I picked up the truck, even thought I did not pick up the vehicle transport that I had reserved, and even though the vehicle transport was not even there had I wanted to, Jeff still added it on my bill and I did not notice until later. Customer service and scheduling could not remove it because it was bundled with the truck. customer service did credit me, but it did not get removed from my rented items until I returned the truck and explained it.
Robert S
Customer Reviews for Rim Country Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This site has always been great! I've rented and returned to this site at least 15 times in the last 9 years.
GEORGE SLocation closed at 2pm on Saturday so was after hours drop off. I read the sticker on the drop box to use the uhaul app. I downloaded and started the app, which told me to scan the barcode on top of the key drop box but there wasn't one? Not sure how I got past that part in app, but then the app wanted me to upload pictures of the vehicle and the mileage. Well I had already locked the vehicle and dropped the key in the lock box. I called the 800 phone number and explained the situation and the person said they would put a note so it would show time of the vehicle return. I probably spent about 20mins extra trying to figure out the app issue. I would recommend uhaul getting a different option then using the app for after hours drop off. It was a real pita after spending a day loading and unloading a uhaul then having to deal with the app frustrations.
RICHARD PKeep up the good work
ROBERT CNothing! Jeff was great! He was very efficient with the process and friendly. I would highly recommend Rim Country for any U-Haul rental needs!
MARISA CNothing else could be done. Excellent service and very friendly. Promptly completed the process and had me on my way!
Peter HYou could have more cargo trailers available.
CHARLES LEverything was wonderful!!
LISA MAgent/MGR was great, friendly, helpful - even helped hook up trailer and check lights. Paperwork was a snap. UHaul made it so easy that it will be hard for me to justify buying a trailer when I can rent one.
ROLLO PI rented a 26 foot truck to move within the area code. A round- trip was 36 miles and they charged me for 175 miles. They charge 1.00$ per mile so this is total junk when you consider all the other expenses added up and this is the cherry on top!!! The experience was easy enough overall but i dont like getting overcharged without any explanation. They actually said the truck had more miles than i put on it. This is lying and shouldn't be okay from a business. I also put a bit more gas in when i was done and got no credit back for that. They seem too nonchalant at this location and i wouldnt recommend them at all.
JARED FStay far away from Uhaul. ANY LOCATION! They changed my reservations 3x times within the last 2 days before our move. We made reservations WEEKS in advance. Had to leave all of our furniture behind and no one we spoke with seemed to care. Took over $5,000 to replace. We were told you can reservation whatever you want but it's really 1st come, 1st serve. Saw someone leaving the location later that afternoon in the truck size we ordered. Awful company without empathy. Never again.
AMBER WIt's not the location, it is U Haul its self. Moving cross country. Made reservations weeks in advance for a 20" truck. Got an email from corporate day before scheduled to pick up. No 20 ' available, re-scheduled for a 26' AGAIN received notice 26' not available. Ended up with a 15' as our only option. Well a 15' doesn't hold a 4 bedroom household. Ending up giving away 1/4 of our furniture and some household items for free as we had no room. The remainder of our household was left with my 70+ yr old parents so they can drive the remainder back to us as our schedules do no allow for us to fly back and bring them ourselves. Was told U Haul will let you make any reservation you want, BUT they do not guarantee what you reserve is what you will get!!
KATHLEEN CAwesome customer service
Ray MGreat experience.
VICTOR FNo complaints staff is Awesome
RICHARD PMark and Jeff who manage rim country storage and U-Haul have been exceedingly helpful to us in our move and storage.
PAUL YExcellent customer service. The agent was cordial, friendly, and very professional. I would recommend this location every time. It was a no hassle experience. Overall excellent encounter with the agent in Payson.
JAMES JFriendly and great service. Have used before, always good.
JOHN BCustomer service was spot on.. excellent service from Jeff. Just kind of a pain in the rear to return it. Other than that I was very satisfied
JASON CJeff was amazing he made sure we did everything correctly to make our trip to Oklahoma safe we had a great trip
BENTON GAll good
HENRY BYou have to do all other peoples work and it stinks!
KENNETH WMake it easier and quicker to get in touch with specific location.
MICHAEL HVery nice to deal with and great customer service!
JOHN KI had the hardest time doing it online. Due to bein on Sunday and being closed. I do have to say the agents on the phone were very patient and helpful
Gregory LVan was large, clean and comfortable. Good gas mileage and the vehicle is very well-maintained. Keep up the good work!
BARBARA HGreat overall experience.
Gary HPick up was great. Fast, easy, great service. Attendant was outstanding. Improvements are through U Haul. Way to many emails/texts regarding this rental.
Jim KEverything was great
Roger BMake it easier to contact nearby location.
michael hRim Country Storage Uhaul is the best u-haul experience I have ever had. I have used U-haul dozens of times in the past but this is by far the easiest, with no stress. 5 Stars to Rim Country Storage!!! Thank You
ROBERT BPatent, knowledgeable and competent. The kind of experience you hope for.
JEFFREY GAll good😀
HENRY BJeff was excellent in helping me in a frustrating situation. Understanding and always there!
MELISSA VEmployee very helpful
Mary MNone, Jeff was very helpful!
Arturo ABrand new van. Easy to reserve, pick up, and return.
Marvin BRim Country Storage.................Jeff is courteous, knowledgeable, and made the experience a little less stressful. Thank you for the help with the U-haul truck and the ease of setting up the storage unit at your Rim Country Storage Location.
Mark RI have renter from Jeff numerous times and it is always a pleasure. It is my preferred location for renting U-Haul‘s.
Edward RThey came out and brought me a newer tow dolly. New wheels, worked great for my trip!
CHRIS SGreat location
Tommy SWe left our truck at 5pm Saturday and left the keys in the drop box. I tried several times to call office to confirm all was well with my account....never answered!
JEREMY FTrucks ran very well. Manager was very friendly
Steven oIt's a U haul rental facility, so you know what's there to say? The employee was great, friendly, knowledgeable, got me set up quickly. The trailer worked out perfectly for what I needed.
Matt MUnsafe equipment Close your doors. U are a corrupt company
John G