Customer Reviews for Rio Grande Self Storage
(U-Haul Neighborhood Dealer)

94 reviews

409 FM Rd 259   Canutillo, TX 79835

(915) 877-5632

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(915) 877-5632

409 FM Rd 259
Canutillo, TX 79835

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANDRES R. 
Rating:
3.0

I got a truck and none of the other items I ordered like hand trucks, blankets, etc. and the truck was out of gas!

Kevin F. 
Rating:
5.0

Very good price, always clean and safe, and Frank the manager is very professional and resourceful. I recommend he get a raise!

daniel b.  |  Overall Experience 
Rating:
4.0

Great service

MARIO L. 
Rating:
1.0

Most horrible experience I have ever had the owner Frank was rude very rude unprofessional. Cursed screamed and even assaulted my mother. I hope this monster business gets shut down!

VICKI C. 
Rating:
5.0

Frank was very helpful, efficient and courteous.

MONICA E. 
Rating:
5.0

Excellent

ROCKY R. 
Rating:
5.0

Customer did not leave a comment.

anthony R. 
Rating:
5.0

Customer did not leave a comment.

Joey S. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Mr. Frank is outstanding!! I (We) most definally will be renting from him again.

DIONNE P. 
Rating:
5.0

none

ADRIAN S. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO C. 
Rating:
5.0

Uhaul moved my pick up location at the last minute, my preference would have been my original location. The gentleman at the pick up location was very helpful, he called a day early to arrange pick which was very helpful! Struggled with the 24/7 app so was thankful I was able to work directly with a person

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY G. 
Rating:
3.0

Dropped off during non-working hours, u-haul app. Would not work, left trailer, called national number, they were able to do it for me.

ANTONIO P. 
Rating:
5.0

I got some of the best customer service I have received in a while. He was able to walk me through my reservation and made sure I knew how to work the vehicle. Hands down would come back to this location and recommend others as well.

YORLIN F. 
Rating:
5.0

Yard is kind of small.

THEODORE J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

N/A

Hillard K. 
Rating:
3.0

Customer did not leave a comment.

Paige W. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
4.0

Customer did not leave a comment.

KRISSIANNA MARIA M. 
Rating:
5.0

Great job!

Werner L. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Jonathon P. 
Rating:
5.0

None , Great Experience !! The personal were great !!

Bernard M. 
Rating:
5.0

Customer did not leave a comment.

Roberto R. 
Rating:
5.0

Customer did not leave a comment.

YASSER H. 
Rating:
5.0

Everything was great at this location... I'll definitely come back

Mary M. 
Rating:
4.0

Customer did not leave a comment.

Jesus P. 
Rating:
5.0

Excellent customer service by Rio Grande Self Storage

Laura H. 
Rating:
5.0

Excellent Service and Customer Support. Keep up the good work!!!!!

PLUTARCO FILERIO M. 
Rating:
5.0

The representative from Rio Grande Storage in Canutillo was amaizing and answered all my questions till I understood. I highly recomend it.

Diana R. 
Rating:
5.0

Excellent Service as always!

PLUTARCO FILERIO M. 
Rating:
3.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

Alfredo M. 
Rating:
5.0

The guy in Canutillo went above and beyond to help make sure the lights worked. Thank you!!!

Aaron M. 
Rating:
5.0

Very friendly staff.

Rolando L. 
Rating:
5.0

May be yo hace more selección ti dio de from

ALEJANDRO M. 
Rating:
5.0

Very friendly and helt

Chris N. 
Rating:
3.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Best uhaul site

Humberto C. 
Rating:
5.0

Customer did not leave a comment.

Donale K. 
Rating:
1.0

Truck was dirty and ramp was full off animal poop smelled really bad

rudy A. 
Rating:
4.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Excellent Service Experience from this location!!!!!!

PLUTARCO FILERIO M. 
Rating:
5.0

Customer did not leave a comment.

Debbie W. 
Rating:
5.0

Great customer service first time renting a uhaul and we loved the experience

Carlos M. 
Rating:
5.0

Terrific Service … Great Location … Much Appreciated … !!!

BRIAN W. 
Rating:
4.0

My husband and I cane in to check in and took the truck but came back to pick up the transporter at at later time. We preoayed and then the second person was trying to charge again for the transporter. The person that was there was not aware we payed in advance. I think you all need more and better ways to communicate transactions.

Maria de Lourdes C. 
Rating:
5.0

My experience was very satisfying, can't imagine how you can improve the situation.

mark G. 
Rating:
5.0

Bob was great. He spent time showing me the vehicle and i had no problems with it once I took it.

GABRIEL S. 
Rating:
5.0

Customer did not leave a comment.

Adolfo P. 
Rating:
5.0

Customer did not leave a comment.

Jesus H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Nice clean and well organized facility. Friendly and helpful. Did not try to upsell. In and out. Will be going here again.

LUKE H. 
Rating:
5.0

Customer did not leave a comment.

Raul C. 
Rating:
5.0

Customer did not leave a comment.

Davina P. 
Rating:
5.0

Customer did not leave a comment.

Marlon G. 
Rating:
5.0

Staff at that location was out standing very helpful respectful and informative.

Rosemary C. 
Rating:
5.0

Workers very nice and courteous

claudia S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Y. 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Awesome Customer Service

Dale C. 
Rating:
5.0

Excellent customer service! Very helpful.

DARLENE R. 
Rating:
5.0

Customer did not leave a comment.

Darlene R. 
Rating:
4.0

Customer did not leave a comment.

Monica C. 
Rating:
5.0

I have already recommended this location thank you so much you all

STACY K. 
Rating:
5.0

Keep doing what you are doing.......

CURTIS C. 
Rating:
4.0

Keep trucks better tuning conditions

Fred V. 
Rating:
5.0

The store owner was very friendly and extremely helpful. I'll definitely be going back to him when I need U-Haul services in the future.

Darlene R. 
Rating:
5.0

The gentlemen that was at this location was great. I will recommend to my friends that they go here.

Gabriel A. 
Rating:
5.0

The service was great all around!

Jaime Q. 
Rating:
4.0

The computer system was not working properly which delayed the renting process even though I had done most of it on line. Also cash is not accepted so I had to pay with a credit card.

Martin S. 
Rating:
5.0

No improvements necessary! Fantastic experience for a not so fantastic thing.

kelly P. 
Rating:
5.0

Customer did not leave a comment.

mark G. 
Rating:
5.0

Customer did not leave a comment.

Andres V. 
Rating:
5.0

Customer did not leave a comment.

Darrell V. 
Rating:
1.0

Prices are ridiculous if we didn't need the truck we wouldn't of rented it. Charging per mile plus having to fill the tank is ridiculous.

Jaime D. 
Rating:
5.0

Customer did not leave a comment.

Andrea H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
3.0

Customer did not leave a comment.

gregory A. 
Rating:
4.0

Customer did not leave a comment.

chris K. 
Rating:
5.0

Customer did not leave a comment.

Zella D. 
Rating:
5.0

Great customer service

rebecca P. 
Rating:
3.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

JESUS M. 
Rating:
5.0

Thank you Jesse for the great customer service!

diana H. 
Rating:
4.0

Customer did not leave a comment.

DARIO R. 
Rating:
4.0

Customer did not leave a comment.

DENNIS K. 
Rating:
3.0

I have requested call copies from U haul so I can document the request for fuel reembursment that was told to me on Saturday Apr 11th when I picked up my u haul after it was fixed. The manager from the maintenance site and the lady on the phone told me to keep copies of my fuel receipts so I can get reembursment for it. I have received about 80% of my conversations but not the last ones where I was told about the reembursment. I had no real issues other that a few rude people on the phone and the truck breaking down. The service took a while and could have been done on the side of the road but had to be done at a uhaul site . The experience could have been better.

Kevin S. 
No reviews have been submitted for this location.

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