Customer Reviews for Rita Cooper Rentals
(U-Haul Neighborhood Dealer)

424 reviews

4 N Main St   Salem, NH 03079
(Next Door to Kevin's Towing)

(603) 952-3870

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 9 am - 5 pm
  • Thur-Sat: 8 am - 5 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(603) 952-3870

4 N Main St
Salem, NH 03079
(Next Door to Kevin's Towing)

Services at this Location:

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 9 am - 5 pm
  • Thur-Sat: 8 am - 5 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Everything was awesome . Equipment was well maintained and clean

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

DOREEN S. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Lora C. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
3.0

I called and rented same day. Thank you Rita.

TINA S. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

I would like to commend the above-par service provided by Michelle of Rita Cooper Rentals: she is indispensable & an absolute asset to U-Haul customer service & maintenance.

FRANCISCO M. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
2.0

I got a call at 830 am saying I couldn't pick the truck up at 930am because the truck was picked up the day before for service. That I couldn't pick it up till 12-1pm. So I lost a half day of moving. Then I found water inside the back of the truck the next day so I had to mop up a puddle of water from the back of the truck.

CHRISTOPHER T. 
Rating:
5.0

All good

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

HERMAN B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Everything went as was expected truck and equipment in great condition

William H. 
Rating:
3.0

It was a simple drop off, but the site wasn't clean and inviting

John D. 
Rating:
5.0

Customer did not leave a comment.

Philip L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

The person at the drop off place was very nice, helpful and very professional

Denise F. 
Rating:
5.0

The truck was clean and available on-time. Served the purpose very well. The check engine light illuminated on my way back for the drop off. I only drove 42 miles. Truck had 118k miles but I would not had known that without the odometer. Looked very well maintained.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL I. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

VICTOR R. 
Rating:
1.0

We requested to rent 2 dollies in addition to our uhaul truck. We did not receive the dollies. We told the owner Rita we did not receive them to which she said she would not charge us. We still got charged and have not yet received a refund 7 days later…

Justin H. 
Rating:
5.0

Customer did not leave a comment.

JORGE D. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
5.0

If renting a vehicle can be called a wonderful experience this location did so

CHARLES V. 
Rating:
4.0

Customer did not leave a comment.

LUKE M. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN O. 
Rating:
5.0

Rita was helpful and accommodating. She was easy to work with, especially at the last minute. Thank you, Rita!!

CHRISTINE P. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
2.0

Got There to pick up truck when I grab the key it was the wrong key took me a half an hour to find some money to help me out when I got back they overcharged me for the gas which was wrong I took pictures still waiting for a refund of $18.67 but no I would recommend this place just want my money back

Raymond M. 
Rating:
4.0

Customer did not leave a comment.

LUCAS B. 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
1.0

she put the key in the wrong box and there was a closed sign on the door, we spent like 20 minutes confused until we knocked on the door… what's the point of mobile pickup if we couldn't do it?

jakapon M. 
Rating:
5.0

Nothing I recieved excellent customer service equipment nice and clean.

MATILDA N. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Only thing I could recommend is an easier place to drop off the key

MICHAEL S. 
Rating:
5.0

We recieved excellent customer service

MATILDA N. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Katherine T. 
Rating:
2.0

Pickup inside owners house was awkward.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
1.0

She was rude, not very helpful, an when I was trying to reach her to tell her I was running late, she flipped out on me, saying I owed her 50 dollars because I was late,.. Never again will I rent from this location.... Worst experience I ever had..

BILLY S. 
Rating:
1.0

Horrible location. The house smelt of heavy smoke. When we got the uhual it was in terrible condition. The inside smelt of urine and the front part of the driving cab was disgusting and dirty. There is no excuse for leaving a uhual in this condition. Not only was the driving cab a total mess the storage portion had feces inside and smelt of dead animals. I do not see how anyone could find that acceptable. I am highly disappointed =.

Susan S. 
Rating:
5.0

Very accommodating, pleasant

HEIDI E. 
Rating:
5.0

U-Haul in general would never be recommended are used Again by me

REID K. 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
3.0

Was surprised to find the business was operated out of a residential home. You actually had to enter their home to complete the transaction. It was a bit uncomfortable. When dropping off the key, the man of the house wasn't friendly, didn't even smile or say thank you.

SHARON L. 
Rating:
4.0

Customer did not leave a comment.

JAMES A. 
Rating:
2.0

Truck was dirty had food in the back. I asked for a receipt to be sent to my email.. never got it.. I want a receipt.. lady kind of snippy.. will not go back or recommend to any one

DEBORAH C. 
Rating:
3.0

One windshield wiper didn't work , the check engine light came on after 1 hour of use , the shifter would stick and wouldn't stay in park and had issues starting the truck on many occasions.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

JAY C. 
Rating:
5.0

Everything was fine quick check in and check out

MATTHEW G. 
Rating:
2.0

I was overcharged. I contested the charges when I checked the truck back in, but you all charged me anyway.

SEAN K. 
Rating:
5.0

Excellent service,great location 5 star service

Joseph H. 
Rating:
5.0

I loved using your service and the vehicle was in excellent condition. Rita was professional and pleasant to do business with. I'm very satisfied xoxo

STACEY W. 
Rating:
5.0

Customer did not leave a comment.

ADAM B. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN P. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
5.0

The location and agent were great. However uhaul was not. I was charged 15 times due to an error trying to self checkin causing me to not have any money available. Called uhaul customer service to obviously have the charges reversed and was told I could expect the funds back in 3-5 business days! That's all. So moving day and negative $1500 in my account to start the day!

Michael W. 
Rating:
4.0

We could not get the original truck rented in Dracut MA open. The shop was closed and none of the combinations worked on the lock that we were given. 'Sherri' answered the phone and was incredibly helpful, she called us back, was very apologetic and professional and basically saved the day. She was outstanding on a scale of 1-5 she gets a 6!

MARK B. 
Rating:
5.0

Rita was extremely helpful with getting my rental ready for me. Outstanding customer service and attention, I would highly recommend using them in the future.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Beata M. 
Rating:
5.0

Excellent location and customer service

Lisabeth P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Gretchen M. 
Rating:
4.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

Everything was great. Love the location for people in salem NH. The only thing that was missing was some ropes and blankets but I had it myself.

MORTEZA Z. 
Rating:
5.0

I was in-and-out in only a very few minutes. Rita had everything filled out from my last visit so it was very quick. I recommend this location.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN A. 
Rating:
3.0

Customer did not leave a comment.

Glenn M. 
Rating:
4.0

Very professional and accommodating.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

MARK N. 
Rating:
4.0

Rita always comes thru for me and my family

DOMINGO V. 
Rating:
5.0

Stay the course

JOSEPH S. 
Rating:
4.0

No need for improvement Rita was very helpful

JOHN Q. 
Rating:
5.0

Owner is a true pro, helpful and friendly.

Dennis L. 
Rating:
5.0

everything went as planned and smooth and the women that runs the place is awesome to deal with

KAREN C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Great service

Christine C. 
Rating:
5.0

The lady at this location was very helpful and gave us great customer service. When we struggle to do after hours return because of problems caused by the pickup location, she took over and told us she would handle it for us. She was amazing and I would recommend her services to anyone.

Lena M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
4.0

Very friendly, vehicle was supper clean. Would use again!

Sherri M. 
Rating:
4.0

Needed a trailer, but the local dealer didn't have one available. Given my circumstances, it worked smoothly. Convenient to get in and out, just further from my home.

Stephen S. 
Rating:
5.0

Great place to rent from. Quick and easy highly recommend.

DARIUS S. 
Rating:
5.0

I was very satisfied with the service at this location. Rita was very professional and friendly in helping me with my truck rental. I look forward to doing business here again. Sincerely, Al Letle

ALFRED L. 
Rating:
5.0

I was impressed with the attention to detail and great service provided -- very efficient and we'll managed -- Would use again and again. Thank you very much

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

Conor B. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Extremely friendly and personable!

ERIC C. 
Rating:
3.0

Customer did not leave a comment.

LEIGH D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
2.0

Customer did not leave a comment.

ANDREZ P. 
Rating:
5.0

Customer did not leave a comment.

WILBERTO C. 
Rating:
1.0

Have used UHaul for over 40 years with no issues until renting from Rita Cooper Rentals. Booked on line for 8 a.m., got to home (office is in the home) with sign stating business opened at 9. Called number posted on door 3 times leaving messages from 9 to 915. Finally got a call at 917 from a women who sounded like she was waking from a deep sleep. Came to door at 923. Entered a very strong nicotine and tobacco smelling house that made my eyes water. Owner had not even turned on the computer. Finally exited home office at 935, from my 8 am booking. Woman blamed website and computer for all the issues I had. Smell of nicotine stayed on my clothes through rental. Service and environment was beyond deplorable. I don't know how this operation was approved by UHaul management.

Janet B. 
No reviews have been submitted for this location.

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