Excellent Customer Service. Keep up the great work
BENNY O.
Customer Reviews for Rita Ranch Storage Car & Dog Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Attendant working when I dropped off the truck said that I didn't need to sign anything and that he couldn't print me anything to show that I returned the truck or what my updated charges would be
DOUGLAS R.Have not as yet received a good receipt of rental showing paid in full. It shows what I rented but no charges or payments shown, only zeroes. Only proof I have of payment is the charge on my bank VISA card. I will contact the office tomorrow and ask them to send me a complete receipt.
THOMAS P.Very friendly staff and great experience
ANDY A.Great customer service! The only item I would suggest is that it would have restrooms.
GLORIA G.100% satisfied. Thank you!
JOHN A.Website had issues, forcing me to contact customer service twice. Furthermore, the keys weren't in the lockbox ready to pick up. Luckily, one of the employees showed up randomly and got me the keys from inside the store ... an hour after my pickup time.
Jonathan B.Anthony is a top-shelf manager that knows what makes a business run. Rita Ranch U-haul and Storage Car & Dog Wash location has “Gold†in having by him there. Compliments to Anthony's customer service and high work ethic. I saw him helping several other customers with excellence just like he treated me. He also had great phone skills with a difficult person.
BRYON B.Make sure ordered equipment is in truck. Second time I didn't get my appliance dolly. Other than that was a great move with no issues with truck.
Joel S.The van had an issue where you slow down and power steering would lose boost and you suddenly have a beast to try to steer with your own sheer muscle. It was not safe. I told the rep upon drop off who offered no concession for it. I also had to travel 14 miles out of my way to pickup at this location because another didn't have my truck. I was told this with 45 minutes notice and it nearly ruined my nice day. Not a happy customer
JOSEPH WILLIAM P.The staff member who assigned my truck was extremely kind and professional. He was kind enough to help carry a few small items from my Jeep to the truck at the time of rental. A little goes a long way. I highly recommend.
DAYNA R.Clearer rental period time frame. The UHaul rep stated I had 24 hours but I received a text stating the vehicle was due back in three hours. My reservation was for 9:30 but I was not given keys until 10:30. Text stated vehicle was due back at 1:30 so I really only had 3 hours.
LOUIS M.Load and load the items I hauled……lol
TODD P.They had the Dolly and return was great. Again, dealers usually are great.
RICHARD R.This has been my preferred location for uhual rental needs. The young man they helped me return the trailer was awesome. Very knowledgeable and nice. Thank you!
MICHAEL C.Complete Coach was our designated return location but they were closed. Someone else was schedule to pickup but they were closed. Thanks to Rita Ranch, we both were taken care of. I suggest getting ride of Complete Coach.
Barry D.very friendly and courteous
John R.These people are terrible customer service. They charged me for extra day rental then said they can't return the money. I have to go through district manager. Then customer service agent at aRita Ranch dig wash said oh I will return your money for the actual rental then charged me for two more days. What a joke. Would love to talk to a supervisor on this issue
WILLIAM P.Very friendly and helpful, will rent from again in the future.
CARL P.Have a cleaner inside of the vehicle and the truck is a rough ride
AUSTIN K.I would recommend you treat people with respect, while your location is open to actually have people manning the location. I would recommend that when people call you you call them back. Just some basic customer service would go a long way
Aiden M.Property Manager is great! He was very helpful and understanding.
RYAN G.Customer service was phenomenal once again.
Michelle B.This is the 3rd time I've rented equipment at this location. They have always been extremely helpful and courteous, thorough with the reservations, check out, truck or trailer inspection, maintenance and always help me get everything hooked up. This location also keeps the trucks, dollies and trailers pretty clean. Make sure to call ahead to verify what availability is on hand. You'll get a more personable experience here at this location, as well as the U Haul location in Corona De Tucson (at the ACE Hardware store).
RONALD B.Just great customer service and clean equipment
BILLY H.Explain that the trip protection is charged daily as well so there isn't unexpected charges.
LARRY M.Air conditioning would not work in my truck whenever I pressed the accelerator to pass or go up a hill. Whining noise coming from the engine compartment. I had a 7 hour drive in 110 heat and was wringing Wet by the time I got back... Absolutely ridiculous.
James S.Super , well organized and maintained.
DELBERT F.the office wasn't open when we got there in the middle of the day, Had to wait for an hour for her to come back. She was told we would be there, but she left any way. She said she called two times, the number she called was our house number. How would I answer my house phone in the car. My cell phone number is on the order. The trailer was old and broken bumpers on the inside.
JOYCE S.Used this location before in the past. The personnel, location and facility have always been great.
WILLIAM S.Customer service was excellent. So friendly and helpful.
SCOTT K.Try to have additional moving items on hand during pickup. I had to go to another location to get moving blankets
Keith J.it was really GREAT!!!! Nothing
CURTIS W.Convenient location, excellent customer service, helped me with hook up and was on my way less than 30 minutes.
REBECCA D.Actually everything was clean and rhe truck was clean and ran good and easy to handle. I was very pleased with Anthony he was the young man that handled our rental and he is a very informative and professional.
KATHLEEN S.The staff at Rita Ranch was great and very helpful! The nightmare was that the original location where we had rented, in person several weeks ago, failed to come through. A trailer wasn't available and we were pretty much on our own to locate another one. They even said they couldn't find our original reservation which was odd because it was in the system. We called the call center ourselves to help us. Very disappointing to say the least.
WILLIAM S.The staff is very friendly and helpful with all my concerns! I'm so happy with this location!
ROBERT G.Anthony was very friendly, very helpful and very efficient. He got us in and out in no time at all. He was able to handle multiple customers at once while maintaining a high degree of customer service to each.
MICHAEL M.There was only one trailer in Tucson, and it was a problem getting it.
KENNETH N.Very helpful customer service.
HENRY U.The truck only had 1/4 tank. Would be better if they started out full so didn't have to stop for gas right away.
Cheryl D.service was good
JOHN H.Everything was fantastic, I would definitely recommend to anyone!
KAYTLIN S.Website was down again as well as the phones, so we could not change our drop off location. We were charged for an extra day because the personnel didn't return the truck in the system until 2 days later. Then we were on hold for 45 minutes to get a refund. Uhal needs a more reliable system and more people in customer service answering phones.
JAMES B.Truck was dirty in the cabin and smelled of cigarette smoke.
Chris S.Anthony was amazing. I would definitely recommend this place to do business with. Anthony was very helpful and thoughtful when getting and returning my moving truck. Keep this guy around, he is going places in life. A+++++++++
Douglas H.Make it easier to drop off at a different location than originally picked.
LAWRENCE S.I dropped the vehicle off after hours. I didn't have the opportunity to go inside or interact with anyone.
DOROTHY S.Reserved parking for the customers would be nice, but not a deal breaker.
MIGUEL Z.efficient reliable service makes me a repeat customer.
DAVID S.