I'm still waiting on a call to discuss my uhaul rate. I was charged for a cleaning fee that I should now my be charged for what so ever. When I picked up the uhaul it was dirty with crumbs all over the place and smelled like smoke. I took pictures where applicable.Breanna L.
Customer Reviews for River Cities Fuel Plaza
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Aric L.
Customer did not leave a comment.RAQUEL CHRISTINA T.
Customer did not leave a comment.Milton P.
Customer did not leave a comment.Robert D.
We got there to pick up our truck on a Saturday after receiving our confirmation for pick up location that morning, to find out they don't deal with Uhaul stuff on Saturday's. The front clerk had no idea what she could do for us. She didn't look up our information till we asked her to check to see if there was any way we could get any truck. If there was a truck already assigned to us then she couldn't help us. So my husband asked to talk to her manager and the front clerk said "my manager will just tell you to deal with it". Poorly managed place to pick up Uhaul equipment. Wouldn't ever go there to rent equipment again. She eventually figured it out and we got on our way.Dontay H.
Checking out took too long. Reservation system did not allow to add furniture pads only. Only option was to get the dolly too. As a result we were overcharged. No one responded to our billing comments left at check in. Credit card was not charged until one month after the rental date. Online reservation system is nice if you don't need to make any adjustments. Get it right the first timedavid E.
Had to call multiple times and was on hold for hours literally. I had to drive 70 miles round trip in rush hour to pick up the trailer. I was told not more than 10 miles. This was deception. I will not rent from you again experience was a nightmare. Quite frankly uhaul could have done EVERYTHING better.EDMUND F.
Customer did not leave a comment.DAVID P.
Trailer was dropped off without interaction with anyone, other than a phone call.John H.
Customer did not leave a comment.TIMOTHY ALAN T.
We did not know our drop off location until our move was finished. Drop off location should be told to customers when they pick up Uhaul truck. One reservation call to reserve Uhaul should be enough. One and doneâ€”no changes on Uhaul part. We received several emails/texts/calls.Lisa B.
Customer did not leave a comment.Eric F.
Customer did not leave a comment.PAUL M.
When I arrived to drop the trailer off, they had no record that the equipment was to be dropped there. After spending another 30 minutes, the agent looked up the unit number and figured things out. So had issues on both the pick up and drop off locations! Totally disappointed!!Patrick M.
They led us to believe that getting to the destination in less time and using less miles would result in a credit. U-Haul corporate refused to give us a credit, claiming that the one way was a straight fee and was not based on number of days and miles.PATRICK S.
Customer did not leave a comment.Norge P.
The staff helped us work through location of drop off issues. They were very helpful and niceMisty B.
Weren't able to help do the rerun process because they said they couldn't access it.Pamela D.
No appliance dolly was provided even though I ordered it on the order process. Need to improve the online experience with clear information on exactly how the process works. App did not provide the same information as the webpage.James D.
Personnel were not helpful. More interested in smoking with others immediately in front of entrance doors. I was apparently more of a bother yjan a customer. She never in spected the equipped would not provide receipt of drop off when I asked for one..JONATHAN O.
Returns. Employee at return site couldn't complete return. Told I had to do it online too prevent additional charges. Hope I did it right.Wayne B.
The trailer was full of snow and ice that I had to clean off myself before loading the vehicle. The ratchets were so rusted I couldn't get them to work until I oiled them.Larry K.
Please make sure the equipment requested for rental is available. We were charged $10.00 for an appliance dolly that was not available. We had to go to another location to rent an appliance dolly for an additional $11.00. So we had to pay a total of $21.00 to rent an appliance dolly. Not right.Garry T.
Have the equipment ready for customer at reserved time. Make sure trailer wiring works for customers.Royce J.
The truck's steering alignment was way off. Tracked straight good, but, have to hold the wheel about 10-15 degrees to the left to maintain going straight.JASON ALEXANDER W.
Was charged for a furniture dolly that I did not get, was given little explanation on how the rental worked.Christy M.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.DWAINE STANLEY S.
Customer service was very helpful and friendly..GAIL B.
Customer did not leave a comment.Kathleen F.
Customer did not leave a comment.ryan W.
Customer did not leave a comment.TIMOTHY JOSEPH D.
Customer did not leave a comment.Gordon H.
Customer did not leave a comment.Paul W.
Customer did not leave a comment.Paul K.
Customer did not leave a comment.TIMOTHY JOSEPH D.
The trailer I rented worked nicely.SUSAN O.
Clean the equipment. Provide equipment requested. Improve front desk client client treatment. Provide WIFI or better internet connectionJUAN V.
Customer did not leave a comment.Sean W.
Customer did not leave a comment.Tracy B.
Customer did not leave a comment.Mark S.
Great customer serviceMark S.
Had to shovel out snow and chip trailer out of ice spent 1/2 hour trying to get it out of the parking lot even tho I set up pick up 4 days prior. I will look at other options before renting u-haul again!Ben D.
customer service was poor, they did not perform the check back in when I returned the rental, they just told me to do everything on my smartphone( I do not have a smart phone). I also had to "just park the unit closer to the other units and that would be good". I had to call customer service to get my unit return completed. I have rented U HAUL many times over the last 30 + years, but the Marinette Wisconsin area does not have the best places to rent from.Stephen F.
Customer did not leave a comment.Brian C.
When I took the truck it was just a little bit more than 3/4 of gas and I took pictures. The woman by the text said it was more and she going to charge me if I put 3/4. I put a full tank but I am sure it was 3/4. I'm Not satisfied. I order a dolly and they don't include it and I had to do everything by hand. That was not fun at all. The pick up area was slippery with ice and no slip not added. I almost fall.Ismael S.
First, several emails supposed to contain my contract arrived in four parts, none of which could be displayed/printed or even intelligible. Second, the clerk was unaccustomed to renting, apparently new, and had to call on the manager many times to help. Third, The truck was snow covered and almost stuck in the unplowed snow sitting on the lot.Ronald A.
Had to hitch up the trailer myself and there were drifts of snow about 1.5 feet deep to get to the trailer. Trailer fenders were covered with snow and did not see any damage to the fender when I picked it up. I found out later that the right rear trailer light was not working because a wire was broken. People there were cordial but didn't like that no one offered to help hitch it up.Donald P.
I was very satisfied.dave T.
We went on a Saturday so we didn't have a representative available. Had a little issue doing it on my phone. But, once I called costumer service the problem was solved. Other then that no other issues.Michele S.
I was charged twice for one uhaul rental because I made my reservation online....something I now have to call and have fixed which I dont have time for. I put my card information in the system when I made the ONLINE reservation and then she put it in again when I was there. I used the online system and checked in early to cut my wait time in half and still waited 30 minutes for the person to wait on me. When I was done with the uhaul...3 and a half hours early I might add, I went in to say I was returning it and was asked if I did it online to which i replied yes and was told no further action was needed only to find out the next day when I got a phone call that nobody knew I had returned it. I also tried to go to this location last weekend to rent a trailer again to find out I couldnt because there was nobody trained to rent one to me. This location needs some serious coaching and re-training and more staff trained than just one person.Jessica L.