Customer Reviews for River Town Auto
(U-Haul Neighborhood Dealer)

83 reviews

1707 Hwy 544   Conway, SC 29526

(843) 279-0245

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(843) 279-0245

1707 Hwy 544
Conway, SC 29526

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Primary business is an auto repair. Did not spend enough time in office area to see if it was clean and inviting. However, more U-Haul signage needed for a busy 4 lane highway. Personnel and drop off was efficient and polite.

Boyd B. 
Rating:
5.0

I had a very good rental experience the equipment was great and the owners were courteous and polite and helpful

JIM A. 
Rating:
4.0

Located on a busy highway. Property clutter. Friendly and helpful people.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Truck was not clean in the back. Had broken glass and trash in it.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

JASON DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Christine H. 
Rating:
5.0

Customer did not leave a comment.

NICK S. 
Rating:
5.0

Customer did not leave a comment.

Marco L. 
Rating:
5.0

It was all great. Joe did an awesome job!

STEVEN C. 
Rating:
1.0

Customer did not leave a comment.

MATT Y. 
Rating:
1.0

Read comments above

Salvatore Z. 
Rating:
5.0

Great people to deal with

Michael T. 
Rating:
5.0

Convenient location to CCU. Extremely friendly and helpful.

Ellen M. 
Rating:
5.0

Customer did not leave a comment.

NOEL C. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Noelle P. 
Rating:
5.0

can't think of anything.

BILLY F. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Thanks so much!

maureen M. 
Rating:
5.0

Customer did not leave a comment.

Minette V. 
Rating:
5.0

Nothing. I had a non-standard sized receptacle and the desk clerk and mechanic on duty were able to resolve my issue quickly.

Michael S. 
Rating:
5.0

The guys that helped us at this location were wonderful. They really went above and beyond to help us.

karen K. 
Rating:
5.0

Customer did not leave a comment.

JARED A. 
Rating:
1.0

Make the call back.

Michele M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
2.0

We could not get the app to work to pick up the truck, so after an hour on the phone, we were directed to a different location. The man at River Town was helpful, but he also had issues with the Uhaul computer system. Blankets were not folded when we picked up the truck. When we dropped off the truck we were told to fold the blankets or we would be charged. The lady said she would ask for a credit, no credit received.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
2.0

I picked up and dropped off after hours. I paid for a dolly but did not receive one. I was told over the phone I would not have to pay for a dolly since I never got one. Please refund that money. Also, when I arrived the truck was parked in the back of the property behind a dumpster wedged between the fence and some U-Haul trailers. I had to physically drag the trailer over in order to get the truck out. I have a photo. I'm not sure what they were thinking. The truck itself handled very well. I hope someone will reach out to me and refund the money I spent on the dolly at least. I have rented from U-Haul many times over the years but this time was not so good. However, all the people I interacted with over the phone were excellent - courteous, helpful and responsive. I really appreciate that and it helps me not be angry about the pick up fiasco. Big thanks to the customer support staff. They are doing a great job.

Samuel L. 
Rating:
3.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Friendly and curious service and everything went smoothly

bill B. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

This is a very good location for rental. Nice people, very accommodating.

Gary P. 
Rating:
5.0

This is the cleanest rental I have gotten in a long time. Very good location and very helpful

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Friendly, prompt, and fair!

JAY T. 
Rating:
4.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Absolutely the best. Very friendly and helpful

Tabitha S. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
3.0

Customer did not leave a comment.

Maxine S. 
Rating:
5.0

Customer did not leave a comment.

Rose marie P. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Everything was great no improvement needed

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Janet A. 
Rating:
3.0

The location for pickup was changed 3 times and I was not notified of the final change until the last minute. It was very frustrating.

MEGAN J. 
Rating:
5.0

Excellent customer service - everyone was very helpful, courteous, informative and efficient. This is the very best U-Haul location I've ever used for any service.

GERALD P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

The gentleman was so helpful and accommodating to me for a last minu

EILEEN P. 
Rating:
5.0

Nice folks who run the place....helped us with the hookup also...good peeps!

Tom H. 
Rating:
5.0

The first location i picked was changed by uhaul didn't know till i was there at the wrong place.And the person at the first location told me that i made the mistake. Come to find out uhaul changed my location and nobody told me put me behind 2 hours was not a happy camper.

Louis P. 
Rating:
5.0

My experience was excellent, and no recommendation for improvement. Thank you for making our trip a pleasant one.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

REBECCA G. 
Rating:
4.0

Customer did not leave a comment.

Don B. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Walked in and they took care of me immediately and even loaded everything I rented in the back for me.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

Donald N. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE W. 
Rating:
5.0

Nothing. Everything went very well.

Jan W. 
Rating:
5.0

Great service, Lou was is always professional

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

Tyler K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
3.0

They were to be open until 8:00, got there at 6:30 and they were closed. Had to use the Dropbox and hope for the best.

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

Joshua V. 
Rating:
5.0

Nothing

terry C. 
Rating:
3.0

We did receive our furniture blankets we paid for. He also said he couldn't refund it. And we did not have the 40 minutes it would of taken to drive there and back to get them.

Matthew S. 
Rating:
2.0

Customer did not leave a comment.

denise E. 
Rating:
5.0

It was a great location to rent a truck from. Always available to help via a phone call.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

wes U. 
Rating:
4.0

Customer did not leave a comment.

nicholas R. 
Rating:
5.0

Great people...great service and product!

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

HARLENE G. 
Rating:
5.0

Customer did not leave a comment.

daniel D. 
Rating:
5.0

Lou was great to work with, professional, had e

BRUCE M. 
Rating:
5.0

Customer service was excellent. The process was a little frustrating. Used the self check in on mobile phone. The location and time requested was not met at first. Had to call several people to get the right place and time scheduled. Still got a further location then I would have liked. Went to check in and web site kept showing error and had to call to check in and drop off. The people that helped me were very nice tho and it all worked out just a little frustrating.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Carla M. 
Rating:
2.0

I scheduled pick up in Garden City, U-Haul called 8pm night before pick-up, not available; had to pickup in Conway, 35 miles away. I was doing move in Murrells Inlet., SC. Change in pick-up at last minute added hour of extra travel time. Dealership in Garden City, SC should be terminated"

James D. 
No reviews have been submitted for this location.

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