I used the sheet given to know how much gas to put in the vehicle and it was off! I put more gas in it than was necessary so paid way more than necessary to fill the tank....then was charged another $14.10 for extra milage....you would think they could have cancelled that as I put more than that in extra gas in the vehicle....not great service....disappointingjody B.
Customer Reviews for Riverbend Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Positive experience overallPaul S.
Customer did not leave a comment.Dean W.
Customer did not leave a comment.Lyle B.
Customer did not leave a comment.LOREN J.
Customer did not leave a comment.dean W.
limited hours, no "warm" welcomeLynn J.
excellent service - professional and helpfulGary S.
The equipment was returned after hours. The only issue was a difficulty getting a cell signal at the location.Thomas P.
Thank youJoshua C.
I understand that the trucks arrive based on when people drop them off, but when I have a reservation set for pick up at 2 PM I do not appreciate a call 20 minutes prior that the truck is not there that is completely unacceptable to me, especially when I had to drive over an hour to pick the truck up.Stefanie T.
Customer did not leave a comment.SCOTT N.
Customer did not leave a comment.Dansel J.
Customer did not leave a comment.Maricela R.
Customer did not leave a comment.Tina H.
I booked the trailer for Mankato bu when I got there they told me I had to pick it up in Faribault, MN. That was never mentioned!JEFF S.
Easy accessMichael M.
They rented me the wrong trailerBrad K.
Customer did not leave a comment.Bradley B.
Customer did not leave a comment.janice K.
the truck we used was impeccably clean totally a great experience!!!!Greta S.
Customer did not leave a comment.renee O.
This is not the fault of the locations, but I ordered this on the internet. The trailer was not the same as pictured. It was 4x8 x 4 not a normal trailer. had I known that would have rented a different one now I have to do another tripWalter B.
Not a thing. This location always has helpful and friendly staff, equipment is always maintained, clean and ready to go. I use this location because it's so quick and easy to get in and out of there with what I need. Never had a problem here, and I suspect if I ever did it would be dealt with quickly and efficiently.ELAINE A.
Customer did not leave a comment.Mariah K.
Customer did not leave a comment.Connor Z.
Your representatives including a manager from your managing office...a young lady who represented herself as the office manager colluded with the river bend office to create a lie that was absolutely unnecessary and very shady behavior....she thought that she was someone special and above the truth by doing some very unprofessional tactics...and at the end of the day, I still received my money back that she and her cohort attempted to scam me out of....dishonest, trashy attitude....marvin M.
Wanted to pickup in the Twin Cities but had to make a â€œreservationâ€ 45 min away. Then I got a message that my pickup location was 75 min away. What good is the reservation??Andy C.
Great, friendly help - well prepared & ready to help.JEROLD N.
Customer did not leave a comment.Hunter B.
Customer did not leave a comment.Pavan K.
Very friendly, organized. My entire experience was outstanding - I loved the text communications, the personal confirmation, and just how smooth the process was. Very impressed!!!Brent B.
Customer did not leave a comment.Jeannie S.
Customer did not leave a comment.Merle H.
Customer did not leave a comment.Dawn B.
What you can do is, get a truck to where I scheduled it rather than trying to make me drive 30 miles or argue on the phone until you find one closerPAUL D.
Customer did not leave a comment.Wayne A.
All went well except the computer system was down, slowed the process.Kevin C.
Customer did not leave a comment.Gwen H.
No issues at drop off location.KENNETH M.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Katherine A.
Customer did not leave a comment.DAVE H.
Customer did not leave a comment.steve V.
Nate was awesome, new everything about the trailer and options for rentalMark L.
Customer did not leave a comment.John T.
I am rating this location as poor because of the customer service. The Uhaul sign was super small and there were no Uhaul vehicles anywhere, so I did not know if I was in the right spot. The guy who came out said i could leave keys with him and he would e-mail me the receipt. I said I wanted one before I left. He said he had nothing to give me. And did not know I was even coming. I waited over a half hour for him to do the paperwork as he helped other paying customers. It was not good customer service at all. I have worked in customer service and I know how to give good service. I am truly disappointed with this part of the trip and when I bring my next load up I will not be dropping off here.Nathan V.
Customer did not leave a comment.Christopher F.
Customer did not leave a comment.MIKE L.
Customer did not leave a comment.Angie B.
Working with Nate at Riverbend Rental, was way above average in service! If needed in future, I will definitely go back to him & highly recommend this location to others!Cheryl H.
I reserved everything online including putting in my credit card information when we picked up the trailer the employee needed it again making the process take longer than it should have.Myron S.
It took a long time to get checked out as the rep felt he needed to go through all the details. I appreciate that he was probably just doing his job, but feel there could be a "quick" check out process for those of us that are frequent customers and know the requirements.James H.
Customer did not leave a comment.Larry N.
Customer did not leave a comment.Shannon M.
Customer did not leave a comment.David L.
Let the customer know what type of light hookup (4-prong) is needed ahead of time.Michael S.
the customer rep went out of his was to help me! great experience..please relay survey results.james H.
Customer did not leave a comment.Randy R.
Truck was in good shape, only 35,000 miles. The guys were very helpful and accommodating, even though I showed up a couple hours earlier than expected.jerald K.
Wasn't expecting to pick up here as we were on the hill and near the U-haul location on Madison Ave. I had to stop there to find out that my truck was the other rental location.dean S.
Customer did not leave a comment.Jon A.
Truck was ready when I arrived but the blankets and the two wheeler was not. I had to drive to another location to pick up the rest of my reservation.Steven G.
Was easy to haul and use.John C.
Excellent serviceJOHN R.
Customer did not leave a comment.Rick A.
Customer did not leave a comment.JAMES B.
Easy checkout. Was in and out in 10minRoger S.
The 1 ratchet was rusted and difficult to use.Terry T.
Nate was very helpful! Will definitely recommend Riverbend Rental. Should also note that a referral from a friend (with Nate specifically mentioned) is specifically why I went to Riverbend in the first place. Great rental experience.Brent R.
Customer did not leave a comment.dave A.
Customer did not leave a comment.Alexandra S.
Customer did not leave a comment.Jeff G.
Customer did not leave a comment.Tammy S.
From my experience..nothing! Process was efficient ans easy.Great customer service!Terri B.
Customer did not leave a comment.Daniel Z.
Customer did not leave a comment.Dean P.
Customer did not leave a comment.Kathy W.
Customer did not leave a comment.Steve H.
Nice, clean, and helpful. It's a place I would go to rent tools and equipment.Ben K.
They were snooty and treated me like a kid not a customer. Equipment I rented was clean but the did not explain the difference between normal were and tear vs. Damage to me.jirmejah M.
Customer did not leave a comment.susan D.
The staff here knew what they were doing. Also, the Blaine staff was very good, helpful, and quite competent.Kent M.
Customer did not leave a comment.MATT H.
Your service was very professional and well organized. Thank you,JERRY H.
Customer did not leave a comment.EDWARD H.
Customer did not leave a comment.DUANE T.
Customer did not leave a comment.Eleanor R.
Tail lights outBRIAN G.
Customer did not leave a comment.Jean J.
The equipment I reserved online was not available at my preferred location. I was directed to this location and they only had one trailer. The trailer was dirty and greasy. I couldn't go near it without getting soiled. The guy in the store was a little gruff. He was however happy to sell me a 4 to 7 pin electrical adaptor for twice ($16) the expected price.Tim S.
Getting a copy to keep would have been a problem had not someone had a smart phone to take a picture of the documents we left when the store was closed.BRUNO G.
Customer did not leave a comment.ADDIAZIZ A.
Everything went smooth and it was a good experienceSandi O.
Customer did not leave a comment.Matt H.
One light bulb missing with no replacementKENNETH D.
Customer did not leave a comment.Amber M.
Customer did not leave a comment.NATT P.
A jack on the trailer hitch would be a handy addition but I think I understand why none of the trailers have jack stands. The gentlemen at the rental pickup location helped lift the trailer tongue onto the ball hitch.ROGER P.
wasn't open when i had to return truck.Jeff L.