Customer Reviews for Riverbend Self Storage
(U-Haul Neighborhood Dealer)

386 reviews

6271 Gratiot Rd   Saginaw, MI 48638

(989) 607-6764

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(989) 607-6764

6271 Gratiot Rd
Saginaw, MI 48638

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Linda A. 
Rating:
5.0

Customer did not leave a comment.

CALVIN HOWARD M. 
Rating:
5.0

Excellent customer service. Very courteous and friendly. They had the Uhaul cleaned and ready for me to pick up when I arrived.

oge A. 
Rating:
4.0

They were closed

Robert N. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Carrie G. 
Rating:
3.0

Be more attentive with the condition of the truck. Over all the self check in was on point!

Florentina Z. 
Rating:
3.0

Make sure the gate code works. So a customer doesn't wait an hour for a storage customer to let them in. I was charged for moving blankets and Dolly and I did not use them the moving blankets were not in the holder and the dolly never moved.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

lee S. 
Rating:
5.0

Asked for moving supplies like furniture pads and had none in stock. Was a huge let down as these are important in keeping large pieces of furniture in good condition in moving.

John B. 
Rating:
5.0

Excellent customer service and very helpful!!

Jason B. 
Rating:
5.0

You need to have some type of a device to assist removing a trailer from the hitch when you return the trailer after hours. The 6' x 12' dual axil weighs +150 lbs. that needs to be lifted off the ball. When your by yourself that could cause injury.

Troy H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Riverbend self storage was clean, and easy to get to. The staff was friendly and got me in and out quickly.

Jason B. 
Rating:
4.0

Nothing! Everything was seamless, quick, and easy.

hayley R. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Back right tire on the 12/6 trailer had less than 20 lbs in it. Called after I was half loaded to see if they had a compressor and they didn't. Also he hooked the chains up almost on the ground, weight adds to that. I had to fix both of the issues.

Andrew H. 
Rating:
3.0

Customer did not leave a comment.

Keturah R. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

Gene M. 
Rating:
5.0

It would be nice to have a return slip so you could prove you returned it

Bob L. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY MARYELL F. 
Rating:
5.0

Customer did not leave a comment.

MEGAN NICOLE D. 
Rating:
3.0

I never got my 100$ deposit returned to me after takinm truck back so im kinda pissed

NATHANIEL DAVID G. 
Rating:
5.0

All good. Keep doing same

EDWARD JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

Very professional, easy to deal with folks at this location. No issues at all, truck was pulled up and waiting for me. Prices were just as I was told on phone.

NEAL EDWARD M. 
Rating:
4.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Cage in truck was broke. Oil needed change. Smelled like dirty ass. But service was great.

SCOTT STEPHEN K. 
Rating:
5.0

I don't think there is anything to improve on. This is a great place to work with.

JEFFREY SCOTT H. 
Rating:
4.0

Customer did not leave a comment.

Alfred M. 
Rating:
5.0

Customer did not leave a comment.

QUINN EMERSON M. 
Rating:
4.0

Customer did not leave a comment.

Geary M. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Riverbend S. 
Rating:
5.0

Everyone at this location is always so friendly and helpful. Always reliable and super clean!! A special Thank you shout out to Adler and Trevor, 2 of the kindest young men ever!! Dave&Stacie T.

Stacie T. 
Rating:
5.0

Staff was very friendly and courteous. The rental experience was quick and easy.

MATTHEW MILAN W. 
Rating:
3.0

The rental was not as agreed. It was 24 HR instead of the rented requested 48 hr The app didn't work on site. No one in office. Made numerous calls for assistance, in addition did the chat. Kept saying to head to location, GPS showed we were not there. We were. At one point we were inside the truck talking to rep and they said GPS said we were not there. Supposedly sent lock box code 2x but did not come thru until 3rd time. We were now 1hr late on timeline, had to load, drive 1hr, unload and drive 1hr back to return. App didn't work to return truck. Then drive 1hr back home. Called in am about mix up and issues and was given absolutely nothing! Not even an apology. Guess we go back to Penske.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

JAMES WALTER N. 
Rating:
5.0

Customer did not leave a comment.

ADLAR HAZEN F. 
Rating:
5.0

Reflectors behind where you park the U-Hauls would be useful when backing in at night. Otherwise, perfect experience!

Andrew S. 
Rating:
4.0

The people running everything were super nice and I was in and out with the truck I reserved in about 10 minutes. Quick and easy. Truck was clean, ran well, and I didn't have any problems until I went to return the truck, which I was told I could do after hours. I was not told what the passcode was to get through the gate of the self storage area and return my truck, and had to wait for someone with a storage unit to come unlock the front gate for me. As it was dark and I was alone, it didn't feel like a super safe experience. If the code was somewhere for me to find, it would have been nice to know.

CLAIRE ELIZABETH O. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Nothing except get an in closed trailer. This van cost me way to much money. Won't rent it again. I used it for a Bazzar and couldn't make up the cost to rent it

KATHERINE IRENE W. 
Rating:
4.0

Original drop off location was at Ace Hardware in Hemlock Michigan, when I showed up they are not a U-haul location. Please update your website so this is not a option. Was very happy when Riverbend was able to take the trailer and fix the issue.

MATTHEW DENNIS R. 
Rating:
5.0

Great customer service!

CHRISTOPHER JAME W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD JAMES-CL T. 
Rating:
5.0

Customer did not leave a comment.

DEBRA ANN H. 
Rating:
5.0

Customer did not leave a comment.

Adlar F. 
Rating:
3.0

Customer did not leave a comment.

JOHN ANDREW B. 
Rating:
4.0

Customer did not leave a comment.

DAVID MARK B. 
Rating:
5.0

Friendly and helpful.

RICHARD JOHN S. 
Rating:
5.0

Customer did not leave a comment.

SHARON ELAINE F. 
Rating:
5.0

Customer did not leave a comment.

STACIEMARIE T. 
Rating:
3.0

Never had a pin number to open gate,

SCOTT MICHAEL L. 
Rating:
3.0

Customer did not leave a comment.

Bradley P. 
Rating:
4.0

Customer did not leave a comment.

CHARLES BENJAMIN L. 
Rating:
5.0

Customer did not leave a comment.

Josh K. 
Rating:
5.0

Very accommodating and friendly staff. Owner Josh went above and beyond.

JEFFERY RALPH G. 
Rating:
3.0

Customer did not leave a comment.

PETER ALEXANDER K. 
Rating:
5.0

Customer did not leave a comment.

HERBERT CLOTHER K. 
Rating:
5.0

Customer did not leave a comment.

JEREMY PAUL-LEE S. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

BRENT S S. 
Rating:
1.0

I would not recommend this location to a friend. Terrible quality instructions for both picking up the vehicle, locating the vehicle and the key location, as well as the gate code. Absolutely terrible uHaul customer service, over 50 minutes on hold at 6am (ET) when told it was a 13 minute wait initially.

Luke U. 
Rating:
5.0

Customer did not leave a comment.

BRENT S S. 
Rating:
5.0

Rented a 26' truck. The truck was extremely clean! Very friendly customer service!

TAMARA LYNN Q. 
Rating:
4.0

Excellent service

Mark S. 
Rating:
5.0

Customer did not leave a comment.

LINDA SUE U. 
Rating:
3.0

Customer did not leave a comment.

mark W. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

ADAM G. 
Rating:
1.0

You guys messed up my date that I scheduled with you then you guys were supposed to have you already at 9 AM we didn't get it Thomas noon I went through more hassle and more stress and you guys did not make moving easy at all

rebecca S. 
Rating:
5.0

Customer did not leave a comment.

LINDA MARIE C. 
Rating:
5.0

Customer did not leave a comment.

JACKLYN MONIQUE D. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA BRYAN G. 
Rating:
5.0

Customer did not leave a comment.

DONALD JOHN L. 
Rating:
5.0

Customer did not leave a comment.

KYLE ALAN C. 
Rating:
5.0

The truck was ready to go and pick up and drop off was made easy by the staff.

Glen S. 
Rating:
5.0

Customer did not leave a comment.

MARY LYNNE C. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Monique A. 
Rating:
5.0

Customer did not leave a comment.

LEE LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE V B. 
Rating:
5.0

Very efficient and fast.

JAMES M. 
Rating:
5.0

Adler is outstanding, great job!

Sharon ann B. 
Rating:
4.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

DARREN R. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON CHESTER B. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
3.0

The manager overcharged me by 800$, according to another U-Haul employee. He just kept charging my credit card, it was terrible and he blamed it on the computer program.

LAURA JOYCE F. 
Rating:
3.0

Maybe should be option. Would recommend with hesitation Service was excellent! Cab of truck was filthy, wasn't washed at all. Was prepared to self sanitize, not clean. Ramp was full of broken glass

KIM RAE B. 
Rating:
5.0

Customer did not leave a comment.

Darwin H. 
No reviews have been submitted for this location.

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