Customer Reviews for Riverbend Self Storage

Store was not open on time I had to wait. The dolly I reserved was not there. Did not explain anything. I asked about returning truck I was told I could return anytime gate would be open I didnt need code. Came to return truck and gate was locked had to drive 20 mins back to new house to return next morning. Being on time with dolly I had reserved and wouldve been nice. Not wearing a mask it was a requirement at the time.

Everything was great

Fast, friendly service. In and out in minutes.

They were very kind and professional answered any questions that I had and made sure that everything was correct would definitely use their service again

staff was very easy to work with

Did not have appliance cart as ordered Untrained staff. Poor walk around. At time of drivers. Mileage was wrong, just bsacaly pointed to tru and said here's the keys...

When I came into the office to return the truck, I spoke to the representative and she did not spoke back. During the process of waiting for the inspection of the truck and getting a receipt, I felt she was not professional nor attentive to me as a customer and was trying to rush me out of the office. The representative that rented me the truck Thursday was attentive and professional.

The employee was clueless to questionns

I originally was supposed to pick up my truck on Friday and have it all day on Saturday. I Called three different times to verify that was correct and they said yes. When I called the location on Friday again to verify that the truck was ther they said that they didn't have a truck there for mr. They then just gave me uhaul's phone number and said that I would need to call uhaul myself to figure out where to pick up another truck. They never offered to help me find it even though they are the ones who messed it up and I had to drive 45 minutes one way and 45 minutes back to get a truck. I was very displeased with the experience I had at 802 W Broad Street Chesaning, Michigan. The place that I ended up going to get the truck was great and helpful. Although I still had to pay the extra mileage of driving the truck even though it wasn't my mistake.

No improvement needed. They were kind, courteous and extremely helpful!

Great location and awesome staff very helpful in my move

Excellent experience.

My niece dropped the trailer and was very thankful the person working assisted her with taking the trailer off the hitch. Great job! I don't have his name, but hopefully you can find it out By seeing who was working.

Great service!

Fast, paper work simple, trailer was in great shape.

Not enough room to turn around

Awesome!!!

Cab was dirty/muddy on mats

Easy drop off

very satisfied with the trailer and the dealer on M46 in Saginaw.

Overall the truck was OK, but the windshield wipers were completely wore out as the rubber on the blades was actually gone. I bought new ones and installed that night as we were leaving for Florida. I put the old ones in a bag behind the seat with receipt and was going to try to get a refund when I dropped off in FL, but I forgot when I dropped off the truck. Over the years, there has been something not up to par with every rental truck I've had. Besides this truck in the past two other U-haul trucks had wiper issues. One the wiper blade flew off when I turned them on in a snow storm; another U-haul truck I rented one time the wipers would not turn off on a sunny 80*F day and of course this last truck I rented where the wipers were completely wore out.

This was an after hours drop off and a terrible experience. The stubby driveway in front of the gate is hardly big enough for a 26' truck with its back end out to a busy highway. The app provided absolutely no direction on how to get the gate to open or where to drop keys.

I was very disappointed that the employee was not wearing a mask.

Great service, very clean!

cargo area of truck not clean- blankets that were ordered ahead of time were not available- had to purchase from another location- computer system was down so wait time was excessive

Uhaul website was having difficulty as well as credit card processing . Josh was very helpful in resolving .

Something always goes wrong when I use your services, either pricing is wrong, customer service is rude, careless and Unknowledgeable or the there some technical difficulties

I felt rushed and felt like I was a kid. They called and check up on me server times and spoke with them on the phone to keep it as long as I needed it. They called me ask where I was I said using it still and said they needed it back bcos they rented it out to another client! Unprofessional! Not happy!

No improvement needed service and quality were great would definitely rent there again

I have use these guys 3 times in a few months. They are friendly and great customer service.

The windshield wipers were bad, had to stop at a store to replace. However, the did refund our money. Just an inconvenience. Then, having to find the correct type.

Nothing. Very well done.

Very good service!!!

They are friendly and helpful

The website seemed a little inaccurate as to which trailers were available to rent, but when we went in the workers helped us out getting exactly what we needed.

Excellent service

Very pleased. The gentleman at the desk was very pleasant and accommodating. Everything was well taken care of.

Thank you for all your help and getting me on my way.