I ordered a van and on arrival was given a truck (without prior notice); I didn't mind the switch but prior notice would've been helpful in that I packed for a van, not a truck. The price was the same which was also fine BUT, the truck was filthy both inside and out. Reeked of cigarette smoke and there were cigarette ashes in the drivers' side window well. It was evident that the inside of the cab hadn't been cleaned in MONTHS as there were crumbs and ashes in the floor and on the seats, dust/dirt on the top of the steering wheel area. Further, the driver side visor was completely missing. I've rented from U-Haul for years usually 2-3 times per year and this vehicle was in the worst pick-up shape I've ever experienced. It was so bad that before we left on our trip, I drove back to the office where I'd picked it up to personally report the condition and to tell them that I would NOT be charged for cleaning NOR would I clean the vehicle before returning; I had no intention of cleaning up someone else's messes (I also knew we would not be leaving a mess of any kind as we would be in the vehicle for a total of 1 hour (loading and uloading plastic tubs at an antique show in sunny weather so no rain or mud). The response from Max was that this truck "stays here" and that we wouldn't be charged as they were aware of the exterior damage; he did not address the cleanliness issue at all; rather, all he said was, "You're good". I'm renting again today presumably the same vehicle, and will post an update on condition AND checking the receipts to assure I haven't been charged inappropriately. I will update this feedback and online review depending on the outcome. BTW, I rated the experience as "Average" because Max's customer service on pickup and my return visit to discuss condition were acceptable.
DEBORAH S
Riverbend Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saginaw, MI 48638
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- 4.5 Average Customer Rating
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Easy drop off, employee disconnected trailer and walked it into position.
Shane SGreat equipment great staff very helpful and professional would recommend to anyone
RICHARD BThere were no instructions regarding after hours drop off. Very frustrating to try and turn in early only to have no way to get into the location or instructions on after hours return. Even called the location. Instructions on voicemail message would have been helpful
DAWN MTired of renting trucks at one location only to be moved to another, then told they don't have the blankets or dolly I rented and I have to go chase it down.... or the fact I told them I was towing a vehicle told them all the info and then the tow dolly didn't work for the car.
SETH C