Customer Reviews for Riverbend Self Storage
(U-Haul Neighborhood Dealer)

323 reviews

6271 Gratiot Rd   Saginaw, MI 48638

(989) 607-6764

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(989) 607-6764

6271 Gratiot Rd
Saginaw, MI 48638

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Josh K. 
Rating:
5.0

Very accommodating and friendly staff. Owner Josh went above and beyond.

JEFFERY RALPH G. 
Rating:
3.0

Customer did not leave a comment.

PETER ALEXANDER K. 
Rating:
5.0

Customer did not leave a comment.

HERBERT CLOTHER K. 
Rating:
5.0

Customer did not leave a comment.

JEREMY PAUL-LEE S. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

BRENT S S. 
Rating:
1.0

I would not recommend this location to a friend. Terrible quality instructions for both picking up the vehicle, locating the vehicle and the key location, as well as the gate code. Absolutely terrible uHaul customer service, over 50 minutes on hold at 6am (ET) when told it was a 13 minute wait initially.

Luke U. 
Rating:
5.0

Customer did not leave a comment.

BRENT S S. 
Rating:
5.0

Rented a 26' truck. The truck was extremely clean! Very friendly customer service!

TAMARA LYNN Q. 
Rating:
4.0

Excellent service

Mark S. 
Rating:
5.0

Customer did not leave a comment.

LINDA SUE U. 
Rating:
3.0

Customer did not leave a comment.

mark W. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

ADAM G. 
Rating:
1.0

You guys messed up my date that I scheduled with you then you guys were supposed to have you already at 9 AM we didn't get it Thomas noon I went through more hassle and more stress and you guys did not make moving easy at all

rebecca S. 
Rating:
5.0

Customer did not leave a comment.

LINDA MARIE C. 
Rating:
5.0

Customer did not leave a comment.

JACKLYN MONIQUE D. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA BRYAN G. 
Rating:
5.0

Customer did not leave a comment.

DONALD JOHN L. 
Rating:
5.0

Customer did not leave a comment.

KYLE ALAN C. 
Rating:
5.0

The truck was ready to go and pick up and drop off was made easy by the staff.

Glen S. 
Rating:
5.0

Customer did not leave a comment.

MARY LYNNE C. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Monique A. 
Rating:
5.0

Customer did not leave a comment.

LEE LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE V B. 
Rating:
5.0

Very efficient and fast.

JAMES M. 
Rating:
5.0

Adler is outstanding, great job!

Sharon ann B. 
Rating:
4.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

DARREN R. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON CHESTER B. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
3.0

The manager overcharged me by 800$, according to another U-Haul employee. He just kept charging my credit card, it was terrible and he blamed it on the computer program.

LAURA JOYCE F. 
Rating:
3.0

Maybe should be option. Would recommend with hesitation Service was excellent! Cab of truck was filthy, wasn't washed at all. Was prepared to self sanitize, not clean. Ramp was full of broken glass

KIM RAE B. 
Rating:
5.0

Customer did not leave a comment.

Darwin H. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN SCOTT B. 
Rating:
5.0

The young man I think was Adam was incredible! I thought my rented storage unit was at this location because why would U-Haul send me to 2 different places? But sure enough they did. I was not about to waste more miles on driving to 2 locations and also the reservation for the storage unit wasn't the same size unit I ordered when I first placed the order, when I signed up online it gave me an option for a 10x10. I placed an order for a 10x20. After he explained that I decided to go ahead and get a unit there and return the truck at the same location. He was very friendly and helpful! 5 stars for him!!

Amanda K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EDWARD L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN MARK D. 
Rating:
4.0

Customer did not leave a comment.

GARRETT THOMAS R. 
Rating:
5.0

The staff was very helpful and knowledgeable. I highly recommend this location.

Mason L. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY JOHN W. 
Rating:
5.0

Customer did not leave a comment.

GUNA SRI VIJAYA C. 
Rating:
5.0

The guys in the office are professional and awesome!

TROY ALLEN D. 
Rating:
5.0

Happy with my latest U-Haul experience.

THEODORE FRANKLI N. 
Rating:
5.0

Customer did not leave a comment.

GREGORY CHARLES S. 
Rating:
4.0

Customer did not leave a comment.

Bethany J. 
Rating:
5.0

I am highly impressed with the level of the professionalism at this location. I know I'll be back in a couple weeks to move again. Great job!

TROY ALLEN D. 
Rating:
5.0

I use this location often and I always get treated awesome. Great customer service and fast.

CRAIG ROBERT C. 
Rating:
5.0

Wish the jack was left on the tongue so the trailer can be easily removed from the hitch, especially when you're alone. Other than that, great experience.

ALBERT F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Abbey S. 
Rating:
5.0

Great communication and accommodating to my pick up timing needs.

JOHN DURBIN M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH JOSIAH G. 
Rating:
3.0

Have marked parking spots for truck return

Emily C. 
Rating:
5.0

The staff at Riverbend were very helpful and courteous.

Richard S. 
Rating:
5.0

Quick friendly and easy

TIMOTHY PAUL G. 
Rating:
5.0

Well run, easy in and out.

Jerome P. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

RYAN R. 
Rating:
5.0

Customer did not leave a comment.

MELISSA SKYE O. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
3.0

Make sure to speak directly to who you are getting your rental from that way you know the details from where your getting the equipment.

matt D. 
Rating:
3.0

Please wear masks!

Kelly O. 
Rating:
5.0

Excellent service top-notch customer service would recommend to anyone this location

WALTER FREDERICK W. 
Rating:
5.0

The guy at the counter actually helped me put the trailer on my bumper hitch, I neve got anyone from a U-Haul location to help me before.

MICHAEL LEE M. 
Rating:
5.0

Keep doing what you are doing excellent service

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Adlar F. 
Rating:
5.0

Customer did not leave a comment.

JESSICA HOPE P. 
Rating:
5.0

Customer did not leave a comment.

GREGORY A. 
Rating:
5.0

Awesome 5 star service!

JAMESMATTHEW B. 
Rating:
5.0

Lower the price

JOHN JOSEPH E. 
Rating:
5.0

Customer did not leave a comment.

ADLAR HAZEN F. 
Rating:
5.0

Customer did not leave a comment.

RODNEY SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

GERALD SCOTT B. 
Rating:
5.0

None. The two guys I worked with were excellent.

BRIAN PAUL J. 
Rating:
5.0

Customer did not leave a comment.

HOPE ESTELLE P. 
Rating:
5.0

Customer did not leave a comment.

HOPE ESTELLE P. 
Rating:
1.0

Store was not open on time I had to wait. The dolly I reserved was not there. Did not explain anything. I asked about returning truck I was told I could return anytime gate would be open I didnt need code. Came to return truck and gate was locked had to drive 20 mins back to new house to return next morning. Being on time with dolly I had reserved and wouldve been nice. Not wearing a mask it was a requirement at the time.

RACHELANN S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD GRANGER S. 
Rating:
5.0

Customer did not leave a comment.

HOPE ESTELLE P. 
Rating:
5.0

Everything was great

NANCY B. 
Rating:
5.0

Customer did not leave a comment.

JASON LEE G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Fast, friendly service. In and out in minutes.

Jerome P. 
Rating:
5.0

Customer did not leave a comment.

MARY GENEVIEVE H. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

RANDELL JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

Nana-Kofi Y. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

They were very kind and professional answered any questions that I had and made sure that everything was correct would definitely use their service again

ROBERT JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS JAMES E. 
Rating:
5.0

staff was very easy to work with

RAYMONDJOSEPH B. 
Rating:
3.0

Did not have appliance cart as ordered Untrained staff. Poor walk around. At time of drivers. Mileage was wrong, just bsacaly pointed to tru and said here's the keys...

DONN BERNARD S. 
No reviews have been submitted for this location.

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