Customer Reviews for Riverbend Self Storage
(U-Haul Neighborhood Dealer)

431 reviews

6271 Gratiot Rd   Saginaw, MI 48638

(989) 607-6764

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    9 am–2 pm
  • Sunday
    10 am–3 pm
Special Operating Hours
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(989) 607-6764

6271 Gratiot Rd
Saginaw, MI 48638

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    9 am–2 pm
  • Sunday
    10 am–3 pm
Special Operating Hours
  • 12/25/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

With the price going up so high, we decided to put our cars outside and put storage in the garage. I think the people who have been there for a couple of years, as we have, should not be penalized by a cost increase.

Rodger B. 
Rating:
5.0

Nothing ..you were fast, explained everything clearly, and was reasonable in the price. I would say keep up the good job. Thank You

Trina B. 
Rating:
5.0

Very pleasant and quick. Great service

William S. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

Alexandria K. 
Rating:
4.0

Customer did not leave a comment.

Renae C. 
Rating:
5.0

This vehicle needs a front-end alignment bad! The steering wheel is almost turned sideways!

Wendy M. 
Rating:
4.0

Customer did not leave a comment.

Patrick C. 
Rating:
3.0

Customer did not leave a comment.

Audrey G. 
Rating:
4.0

The truck was not well maintained. The passenger would not open from the outside. The door seals fell off on both driver and passenger sides while driving down to Nashville, it was very noisy in the cab.

Todd H. 
Rating:
3.0

Make sure there is reserved equipment that has been paid for available with truck rental!

Jason B. 
Rating:
5.0

Great prompt service

Paul B. 
Rating:
5.0

Nothing this location is amazing!! Thanks

Timothy D. 
Rating:
5.0

Just keep up the good work

Dennis W. 
Rating:
5.0

Thanks

Sue B. 
Rating:
4.0

Everything on check in went very smoothly

Thomas R. 
Rating:
3.0

I came before store hours and the lighting was very limited, making it difficult to find markers. Being the first time using the app service, there could be more information surrounding the specific process / locations of items on your premises. For example, the app shows an orange U-haul drop box for the keys when closing the reservation - I did not find one and put them in your white drop box.

Katie L. 
Rating:
4.0

I was given 34 miles to get my stuff in storage and take the truck to flint. Had to pay extra because there wasn't enough miles from pickup location. I tried saying something and she didn't listen.

Joan C. 
Rating:
3.0

Customer did not leave a comment.

stuart S. 
Rating:
5.0

Customer did not leave a comment.

LeoN W. 
Rating:
5.0

Phenomenal customer service.

Christian H. 
Rating:
4.0

Excellent Service and Experience made it very convenient.

Joseph K. 
Rating:
5.0

In contrast to my pickup location in AZ, this location was A+ all around, excellent in all categories. They paid attention to the notes entered by Roadside Assistance (also a superb group of employees - get the insurance, they're absolutely fantastic). They communicated clearly, patiently, and helped facilitate an easy drop off. They were knowledgeable and efficient. Their facility was very clean, well maintained. Their inspection was fair, quick, and thorough. I highly recommend using this location if you can (and, again, get the insurance, uhaul's got your back in the best of ways when you really need them).

Matthew O. 
Rating:
1.0

YOU CAN IMPROVE ThE MAINTAINANCE ON YOUR TRUCKS, THE ONE THAT I HAD WAS VERY UNEXCEPTABE AND I HAVE A VERY SERIOUS COMPLAINT ABOUT IT, FIRST OF ALL I HAD NO PROFESSIONAL HELP GETTING MY VEHICLE ON THE THE TOW DOLLIE, I HAD TO FIGURE IT OUT ALONG WITH A YOUNG FEMALE THAT WORKED THERE, THAT'S JUST THE BEGINNING. THE TRUCK ITSELF WAS UNALIGNED, AND THE BRAKES WERE ALMOST NON ESSISTANCE. I HAVE HAD TWO MAJOR KNEE REPLACEMENT SURGERIES AND BEING THAT I HAD TO PUT THE BRAKES ALL THE WAY TO THE FLOOR TO STOP THE VEHICKLE. THAT PUT SO MUCH STRESS ON MY RIGHT KNEE, I HAD TO PUT ON A BRACE THAT I HAD JUST HAPPEN TO HAVE IN MY PURSE THAT I DIDN'T EVEN KNOW WAS THERE, IT HAD NEVER BEEN USED BEFORE, AND I HADN'T HAD TO WEAR A KNEE BRACE IN A LONG LONG LONG TIME, I KNEE IS IN SO MUCH PAIN FROM MY OVER 900 MILE DRIVE. I COULD BARELY GET IN AND OUT OF THE TRUCK BECAUSE OF THE EXCRUCIATING PAIN. EVEN NOW I'M STILL IN PAIN AND WILL BE FOR SOME TIME TO COME, I HAVEN'T HAD THIS KIND OF PAIN IN MY RIGHT KNEE IN YEARS. I WILL BE 73 YEARS OLD SEPTEMBER 7, OF THIS YEAR. I HAD TO STOP AND GET A HOTEL ROOM IN OHIO BECAUSE I WAS HURTING TOO BAD TO CONTINUE MY JOURNEY AT THAT TIME. THE NEXT MORNING I HAD TO CONTINUE DRIVING WITH THE PAIN THAT HAD SUBSIDED SLIGHTLY, JUST TO START ALL OVER AGAIN. I GOT HERE TO MY DESTINATION ON FRIDAY MORNING AFTER HAVING TO GET ANOTHER HOTEL ROOM IN ATLANTA GEORGIA THAT THURSDAY NIGHT, AND THE NEXT MORNING I MADE IT TO COLUMBUS, GEORGIA. I LEFT BAY CITY MICHIGAN ON WEDNESDAY, AUGUST 31st. AND DIDN'T MAKE IT TO MY DESTINATION UNTIL THAT FRIDAY MORNING, SEPTEMBER 2nd, 2022, I WAS THROWN BACK A WHOLE DAY BECAUSE OF YOUR TRUCK, AND I HAVE TO SEEK OUT AN ORTHOPEDIC DOCTOR ABOUT MY BADLY BRUISED UP RIGHT KNEE, AND I DO EXPECT TO AT LEAST GET HALF OF MY HARD EARNED BACK FROM U-HAUL, MY EXPERIENCE WITH U-HAUL WAS VERY DEVESTATING TO ME TO SAY THE LEAST. IT'S HARD FOR ME TO WRAP ALL OF THIS AROUND MY HEAD, TO ME IT WAS A TWILIGHT MOMENT, I EXPECT TO BE CONTACTED BY SOMEONE IN THE HIGHEST POSITION OF THE U-HAUL FRANCHISE, ASAP...7065361691. LEE OLA SMITH. ALL OF THIS HAS PUT MY BIRTHDAY INTO SEVESTATION, WHICH IS SEPTEMBER 7th.

lee S. 
Rating:
4.0

The regular low beam headlights are very bad. Besides that it was great

Rick M. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Kirk Y. 
Rating:
5.0

Thankful that the one employee had a fuse tester to discover that our truck had a blown fuse which caused the left signal on the trailer to not work. We were able to replace the fuse, hook up the trailer and be on our way pretty quickly!

Susan S. 
Rating:
5.0

Excellent service, good value

tom S. 
Rating:
5.0

The only issue I had with the vehicle was a message indicating the front camera had a fault, as well as another message I assume was related. As the U-Haul was not aware of those warnings I don't blame them. It did not affect the functionality of the vehicle at all. The truck had been marked with "X" stickers for damage, which made the rest easier to review. The staff was friendly and it was a very simple renting experience. Thank you.

Bruce N. 
Rating:
3.0

Customer did not leave a comment.

Randal B. 
Rating:
5.0

Customer did not leave a comment.

Darcelle C. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Truck Needs alignment

Kenneth R. 
Rating:
5.0

The young ladies and gentlemen were a pleasure to work with. Very pleased.

randy T. 
Rating:
5.0

Customer did not leave a comment.

Emelene H. 
Rating:
5.0

Customer did not leave a comment.

Troy H. 
Rating:
4.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

Troy H. 
Rating:
4.0

Customer did not leave a comment.

Madison M. 
Rating:
1.0

The store clerk tied the tow strap around the axel of my car and ruined the wheel censor. This is costing me $500 to fix.

Philip P. 
Rating:
3.0

Over charged me 30 dollars for gas. Told me I had 3 eigths of a tank. When I got in it was 1 quarter. When I turned in still 1 quarter. Charged me 30 or 35 dollars for their miske. I drove 4 miles .

ERNESTO M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn P. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Linda A. 
Rating:
5.0

Customer did not leave a comment.

CALVIN HOWARD M. 
Rating:
5.0

Excellent customer service. Very courteous and friendly. They had the Uhaul cleaned and ready for me to pick up when I arrived.

oge A. 
Rating:
4.0

They were closed

Robert N. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Carrie G. 
Rating:
3.0

Be more attentive with the condition of the truck. Over all the self check in was on point!

Florentina Z. 
Rating:
3.0

Make sure the gate code works. So a customer doesn't wait an hour for a storage customer to let them in. I was charged for moving blankets and Dolly and I did not use them the moving blankets were not in the holder and the dolly never moved.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

lee S. 
Rating:
5.0

Asked for moving supplies like furniture pads and had none in stock. Was a huge let down as these are important in keeping large pieces of furniture in good condition in moving.

John B. 
Rating:
5.0

Excellent customer service and very helpful!!

Jason B. 
Rating:
5.0

You need to have some type of a device to assist removing a trailer from the hitch when you return the trailer after hours. The 6' x 12' dual axil weighs +150 lbs. that needs to be lifted off the ball. When your by yourself that could cause injury.

Troy H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Riverbend self storage was clean, and easy to get to. The staff was friendly and got me in and out quickly.

Jason B. 
Rating:
4.0

Nothing! Everything was seamless, quick, and easy.

hayley R. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Back right tire on the 12/6 trailer had less than 20 lbs in it. Called after I was half loaded to see if they had a compressor and they didn't. Also he hooked the chains up almost on the ground, weight adds to that. I had to fix both of the issues.

Andrew H. 
Rating:
3.0

Customer did not leave a comment.

Keturah R. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

Gene M. 
Rating:
5.0

It would be nice to have a return slip so you could prove you returned it

Bob L. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY MARYELL F. 
Rating:
5.0

Customer did not leave a comment.

MEGAN NICOLE D. 
Rating:
3.0

I never got my 100$ deposit returned to me after takinm truck back so im kinda pissed

NATHANIEL DAVID G. 
Rating:
5.0

All good. Keep doing same

EDWARD JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

Very professional, easy to deal with folks at this location. No issues at all, truck was pulled up and waiting for me. Prices were just as I was told on phone.

NEAL EDWARD M. 
Rating:
4.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Cage in truck was broke. Oil needed change. Smelled like dirty ass. But service was great.

SCOTT STEPHEN K. 
Rating:
5.0

I don't think there is anything to improve on. This is a great place to work with.

JEFFREY SCOTT H. 
Rating:
4.0

Customer did not leave a comment.

Alfred M. 
Rating:
5.0

Customer did not leave a comment.

QUINN EMERSON M. 
Rating:
4.0

Customer did not leave a comment.

Geary M. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Riverbend S. 
Rating:
5.0

Everyone at this location is always so friendly and helpful. Always reliable and super clean!! A special Thank you shout out to Adler and Trevor, 2 of the kindest young men ever!! Dave&Stacie T.

Stacie T. 
Rating:
5.0

Staff was very friendly and courteous. The rental experience was quick and easy.

MATTHEW MILAN W. 
Rating:
3.0

The rental was not as agreed. It was 24 HR instead of the rented requested 48 hr The app didn't work on site. No one in office. Made numerous calls for assistance, in addition did the chat. Kept saying to head to location, GPS showed we were not there. We were. At one point we were inside the truck talking to rep and they said GPS said we were not there. Supposedly sent lock box code 2x but did not come thru until 3rd time. We were now 1hr late on timeline, had to load, drive 1hr, unload and drive 1hr back to return. App didn't work to return truck. Then drive 1hr back home. Called in am about mix up and issues and was given absolutely nothing! Not even an apology. Guess we go back to Penske.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

JAMES WALTER N. 
Rating:
5.0

Customer did not leave a comment.

ADLAR HAZEN F. 
Rating:
5.0

Reflectors behind where you park the U-Hauls would be useful when backing in at night. Otherwise, perfect experience!

Andrew S. 
Rating:
4.0

The people running everything were super nice and I was in and out with the truck I reserved in about 10 minutes. Quick and easy. Truck was clean, ran well, and I didn't have any problems until I went to return the truck, which I was told I could do after hours. I was not told what the passcode was to get through the gate of the self storage area and return my truck, and had to wait for someone with a storage unit to come unlock the front gate for me. As it was dark and I was alone, it didn't feel like a super safe experience. If the code was somewhere for me to find, it would have been nice to know.

CLAIRE ELIZABETH O. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Nothing except get an in closed trailer. This van cost me way to much money. Won't rent it again. I used it for a Bazzar and couldn't make up the cost to rent it

KATHERINE IRENE W. 
Rating:
4.0

Original drop off location was at Ace Hardware in Hemlock Michigan, when I showed up they are not a U-haul location. Please update your website so this is not a option. Was very happy when Riverbend was able to take the trailer and fix the issue.

MATTHEW DENNIS R. 
Rating:
5.0

Great customer service!

CHRISTOPHER JAME W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD JAMES-CL T. 
Rating:
5.0

Customer did not leave a comment.

DEBRA ANN H. 
Rating:
5.0

Customer did not leave a comment.

Adlar F. 
No reviews have been submitted for this location.

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