Called in to get a trailer to move a car and was expecting to get an auto-hauler which worked perfectly before. However, this time I received a "Toy Hauler" and this type of trailer is NOT set up properly to move a sedan. It may work well for high sitting vehicles such as jeeps, UTV's and such but there is no place to strap the front end of a sedan. I was only going a short distance on city streets and was able to secure the vehicle well enough for this type of movement. However, if I was going any significant distance or at higher speeds I would have taken this piece of crap back to the dealer. When I returned the trailer I told the Dealer about the problems and he said this trailer is supposed to replace the auto-hauler. Well I went On Line to look to see if I could have rented an auto-hauler and I found that it was pretty hard to find it on the website. I would highly recommend that you do not discontinue the auto-hauler as it is designed very well verses this generically designed Toy Hauler piece of crap!
James R
Customer Reviews for Riverside Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome customer service. Quick drop off and very friendly.
Christian CPeople was really friendly and helpful
Dennis WNothing, very easy and simple.
Jeff MThe location was closed but someone let me in to drop off trailer. There were other closer locations.
Andrew LThe ruck I rented had a display "Gentle ride The ride ws rough al the way plus t shattered my ceramic grill and destroyed a lava lamp-pole light. Also the truck ran rough which needs a tune up.Not happy all and may not use yr services gain.
WILBURN RThank you so much sir! It was a pleasure!
Jason SI want to be comfortable where I’m at when renting a U-Haul. This is the place. I will only go back here in the future. Great people. Thanks!!
Larry MDo not change anything.
WILBURN RFraser and Jonna were both AMAZING! They went above and beyond to accommodate us. We hit a storm and they made sure we got what we needed. I give them 1000% recommendations! Great people!!!!! Thank you thank you for all you do!!!!
RAQUEL FVery pleasant and helpful staff. Will use again when needed
SELERINO MThe only problem was the air conditioner didn’t work
Donna KI let the manager know I was on my way to drop off and he was waiting for me. He checked the truck and inquired about my trip. Drop off was compleated seamlessly.
RANDY DI love these guys very professional and very helpful and understanding BUT I WILL DEFINITELY RETURN AND TELL FRIENDS ABOUT THIS BUSINESS.😁
VALENCIA WVery nice friendly people
Kristina TFraser and Jonna were friendly and explained everything very well. I will definitely use their location again.
Kelly PGreat experience nothing to improve
Tony C