Customer Reviews for Riverside Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Riverside Shell

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Christina C.
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Clean properly for next customer. I was charged a cleaning fee by the drop location after I cleaned the cab to better condition I received it . Just ridiculous that I can be charged for someone else's mistake and there is nothing I can do about that

Tenisia U.
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Customer did not leave a comment.

SOPHIA NOVA C.
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Customer did not leave a comment.

TARLETON E.
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Reserved a truck and trailer a day prior and was told both truck and trailer were in one location. When I arrived I was told I had to drive to another place to pick up the truck , another location for the trailer hitch, and another place for the trailer. Even though it was short notice for a rental inquiry please specify if all equipment is in one place so me or future customers can call around other locations . I don't think I should have to drive to extra cities looking for equipment when you have employees that can make sure that's all taken care of before pick up. That would make the customer experience much smoother.

James E.
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Customer did not leave a comment.

Cesar H.
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Customer did not leave a comment.

David W.
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The only answer to my questions was always, you'll have to call UHaul. I wanted a credit for turning the truck in two days early, and I wanted a printed receipt for my total charges. The one I received showed all $0.00 for total charges. For a one way drop off $900 seemed (Seattle to Riverside Ca) very high priced. "If" you call me I can provide details 206 619 6440.

Amanda D.
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The staff was great but I had to wait around well after my reservation time for someone to bring a truck back. So now I'm renting a truck that hasnt and wont be properly cleaned and inspected or even wiped down in the midst of a pandemic, and to add insult to injury the steering column sticks every time you try to start the car so it took an extra 5 min every stop just to get the truck cranked back up. I spoke with the manager of this location who stated that corporate knows of the issue with the truck but wont fix it and wont stop them from renting it out. Shame on you all for the lack of concern for the paying customers who keep your paychecks coming in weekly

Jesus G.
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Customer did not leave a comment.

Guadalupe A.
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FILIBERTO C.
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Is too expensive

Oscar S.
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Customer did not leave a comment.

Jason M.
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I booked a reservation for contactless pick up at 5pm and was unable to check in online, then told by Uhaul the location did not set up our truck, then went into the location and were told they close at 5pm and we have to check in online. It created a very large fiasco which took several phone calls to Uhaul until the person at this location finally helped up. I will never rent from this location again, and after exclusively using UHaul for all of our moves in the last 20 years because that is what I remember my family always used in all of our moves when I was a child, I have doubts that I will use UHaul in the future.

Patrick R.
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Customer did not leave a comment.

Michael Z.
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Peter B.
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Horrible customer service!

Julio R.
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Christopher S.
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TENISE C.
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Bernie H.
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Your crew and availability was GREAT. T. Y

Andrea D.
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Lucia G.
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Eva C.
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steven L.
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gary L.
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more cup holders in truck

JEFFREY F.
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Had never been to this location and they were awesome! Just became my new favorite place for rentals and propane.

Michael M.
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Great location, excellent services, friendly staff.

Santiago D.
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Everything was good no complaints

Cristian P.
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It's a hidden location so one has to really look for it but that was the only minor fling.

WILLIAM N.
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Customer did not leave a comment.

Lana C.
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A man at the gas station which is the uhaul office was verbally agressive an offensive an was not even the Individual who was not even the person checking my I do for rental he just totally butted in an got annoying , he was obnoxious. He brings your company a bad name . I received a private call at 4am this morning from a private number an I wouldn't be surprised if it was him . He is just that obnoxious . I will be calling my phone company to block private Incoming calls moving forward. I had a terrible experience due to this man.

Timothy H.
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If there was a way to better streamline the online system checking process that would make it faster. I had several issues with the system not able to send me a text in order to get started and uploading my drivers license did not work well for me.

Yang K.
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Customer did not leave a comment.

Roy T.
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markeisha B.
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The employees had great customer service.

Morgan H.
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Jerry was INCREDIBLY friendly and kind. He was on top of everything we needed to. The location looks sketchy but was definitely clean and organized. The back lot was SUPER bumpy and needs to be evened out.

Louis M.
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very happy

shileatha H.
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Customer did not leave a comment.

JEFF W.
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Customer did not leave a comment.

Jerry G.
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Customer did not leave a comment.

THOMAS G.
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The owner was a complete asshole! Treated me like I was a huge inconvenience to him, continued on a phone call for 15 min while he took on customer after customer, while I waited. I came in to drop off the motorcycle trailer that I rented the day before. He proceeded to ask me why I was dropping it off early which was none of his goddamn business! I was done with it and wanted to return it. I am a structural steel contractor, also a union ironworker local 433. I'm instructing everyone I know from now on as a consumer to never again utilize your facilities or services because of the lack of respect and professionalism you negate to supply to the franchise owner at this location. Customer service is # 1. This guy is such an asshole. 45 min to drop off a trailer that I had to physically move by hand.

DeVaughn S.
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All good

Jeffrey P.
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Customer service was good but the truck I got stalled 3 times in the parking lot hooking up a trailer then it stalled once during our trip in the middle of the desert between California and Arizona

Jacob Z.
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Rude staff, bragging about pulling gums on people to each other, and tackling shoplifters while filling out my order pickup. Then as I'm pulling out, trailer wheel is locked up. Staff just watched it happen, I backed up truck, then unfreed it. Without help from them. And they still let me take defective trailer. If I didn't have priority obigations I wouldn't have taken trailer. Not interested in coming back to this location, or recommending it to anyone.

Scott L.
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Customer did not leave a comment.

Raymond F.
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Falolo L.
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No improvement needed

karina C.
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Customer did not leave a comment.

Evan C.
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Truck had barely any gas when I got it.

Juluis M.
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Customer did not leave a comment.

April S.
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Customer did not leave a comment.

Scott L.
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Scott L.
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Chad N.
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Ashley L.
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The gentlemen who was at the register and who helped me check in/out was truly amazing!

Michelle T.
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Convenient to fill up before turn in! Staff was very attentive

Robert F.
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The office was initially hard to find (inside the gas station). Jerry, the Attendant, was very pleasant to interact with, courteous and fast. Will definitely use this location for my next truck rental. 5 Stars...

Roberto E.
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Customer did not leave a comment.

Larry B.
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The representatives were very courteous and professional.

Shana D.
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The men who helped me check in truck were extremely helpful and very nice.

Patrick M.
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Great customer service by the young man

Chad C.
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Friendly staff and will to help.

Sara J.
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Customer did not leave a comment.

Agustin M.
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Great customer seevice, friendly.

Ian R.
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Customer did not leave a comment.

althea J.
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It's was seamless, very simple

Ivan G.
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I reserved and paid for a trailer that they didn't have and after wasting an hour of my time and then I had to go to another location to start from scratch and pick up a trailer.

Ramon S.
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Very helpful personnel

John M.
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Customer did not leave a comment.

Christopher M.
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I dont know why I was emailed 3 times with the same contract ? I hope you didnt bill me 3 times.

Mauro N.
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Customer did not leave a comment.

Michael C.
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Customer Service Rep was very knowledgeable about uhaul and very courteous. Excellent customer service. Thank you, Mike Corona

Rickey S.
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Great service at this location, the experience was good!

Martin D.
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Customer did not leave a comment.

Rogelio R.
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The the computer system working. It showing that I turned it in late.

Joel M.
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Customer did not leave a comment.

Rebecca P.
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Customer did not leave a comment.

jose O.
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The only thing I wish the truck had was a dolly. I should have asked for one but sometimes they have then and sometimes they don't.

Burton V.
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Excellent service

Maria M.
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Customer did not leave a comment.

Patricia S.
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Veronica L.
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Yahya J.
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Customer did not leave a comment.

Michele H.
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I went in on a Thursday to make a reservation for Sunday, one day, pick up at 9:00 a.m. I arrived at 8:40 and was told my reservation was put in for 9:30 and to come back. I came back at 9:30 and was told that my truck hadn't been returned yet. I had to demand they give me the truck they had sitting in the lot as I had 6 people waiting to help me move. Absolute incompetence!

Anita O.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Marcus H.
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Good ppls Nice and warm and friendly people friendly The owners good the workers are good so you could go and check it out for yourself given it a shot you won't be disappointed

Reno R.
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Customer did not leave a comment.

Rodney R.
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Never coming back. Will use budget rental

Steven C.
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They were busy so our transaction took a little more time than expected.

Eva C.
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Customer did not leave a comment.

Brian S.
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We used this location a year ago for pickup and this year for a drop off. Both times were on a weekday so they were not very busy with other rental customers. We were very pleased with the friendliness of the employee both times and would definitely use them again.

Gary P.
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Customer did not leave a comment.

Kevin A.
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Customer did not leave a comment.

Angelika P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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