Customer Reviews for Road Rabbit Express
(U-Haul Neighborhood Dealer)

Rating:

4.0

Thank you for the excellent and friendly service at this location and via the app and customer service line!

Rating:

5.0

renting one again!

Rating:

1.0

It was creepy. Poorly lit, run down, and all the windows were covered. It also had a bunch of rough looking men roaming around in the truck parking lot. My reservation got changed from a 16” to a 26ft without me knowing. I was thoroughly creeped out and stressed by the time i got there, so i just accepted the truck to get out of there as quickly as possible. It only was getting 2mpg, and was shaking so bad it was hard to drive. It was also so big that it barely fit on my neighborhood roads, and backing into my driveway was next to impossible. I called the next morning to try and swap it out for a 10ft (the cheaper option anyways) and was told i would have to pay for a day of the 26, and a day for the 10. They said they couldn’t do anything and to call corporate. spoke to corporate and they said they couldn’t do anything, only the physical store could. I was also told to call roadside assistance, but they never picked up. I was in tears most of the morning. It was an absolute nightmare. I would never go back there. I would tell all my friends to avoid it too. I will probably avoid uhaul all together if possible.

Rating:

3.0

Please fix your office. Your office is not clean at all

Rating:

1.0

I was prompted for more money on return. I declined and asked to be contacted. I was never contacted. A week later they charged my card anyways.

Rating:

5.0

Staff at Road Rabbit Express was very friendly.

Rating:

5.0

The truck was older than the ones I rented previously from other locations. Not the most tidy truck either, but customer service was great as usual.

Rating:

5.0

We had an amazing experience. Thank you so much. If you’re in Hagerstown MD. I highly recommend the Pennsylvania Avenue Location. 💖🦋✨

Rating:

5.0

I went through an alley

Rating:

5.0

My reserved truck was ready and waiting for me. The staff were friendly and respectful. Kept me informed via text and email. Couldn’t ask for anything else. Great service and company.

Rating:

5.0

Reservation was good and pickup was great everything went smooth

Rating:

3.0

Make sure when the customer has reservations that they are not sent across town to a different place and then charge them for extra mileage. Very disappointed with U-Haul

Rating:

5.0

Excellent experience

Rating:

5.0

Everything went smooth. The guys were very helpful. I'd definitely rent from them again.

Rating:

5.0

Very professional

Rating:

1.0

I waw over charged, complained and had NO response. I will NEVER rent from Chuckie again. They do NOT know what they are doing. It's a shame, but when you mess up and do NOTHING to correct this is what YOU GET. BBB and Chamber of commerce Will have a letter about this. Good luck and DO NOT USE THIS LOCATION!!!!!

Rating:

3.0

Be more faster at the rental process Doing the beginning of the process and after the process. It took me 45 minutes to get my rental and even longer when I returned it I missed two, two doctors appointments..

Rating:

3.0

Make sure the drivers door will close.

Rating:

1.0

The dealer didn’t go over anything about the rental told me to look at my rental agreement for all questions he didn’t have time. When I told him I was hard at seeing he told me to have someone look at it. Very rude. When I came back to return the truck the officer door was wide open and he wasn’t around and we didn’t know how to drop it off since no direction was given.

Rating:

1.0

Ended up renting a 10ft truck and did not realize it didn’t have a ramp. I called the store today immediately to see if I could get a different truck. The front desk person did not know what to do. I called another uhaul company and they set me up with a totally different reservation at a new site and was able to get me the truck I needed. I returned the first uhaul to its original location within 35-40 minutes of renting it. I used less than 5 miles. I was charged for the rental and was told that a manager would call me at 12pm when they came in. I never received a call from the manager and I called back around 3pm. I was told they could not give me a refund because that was something they could not do and I had to call 1-800-go uhaul. I called immediately and no help. I was able to get ahold of someone today and was told I have to get a refund from the place I rented the gal from because they don’t make that decision. I called back to the uhaul company I rented from talked to the manager and he said he would call me right back after verifying what I told him. That was at 10:30am and it is now 4pm and still no call back. I will never rent from this place again.

Rating:

5.0

The gentleman working that morning that help me did a great job. He was quick and informative,he made the process smooth. Thank you Kevin A

Rating:

3.0

Make sure the equipment is in good condition

Rating:

4.0

Never goty emailed receipt for after I dropped the truck off. I didn't check the milage, so Idk if I went under or over my estimated mileage. Everything else was great.

Rating:

3.0

Invest in central air conditioning.

Rating:

3.0

Older location, not inviting, but was ok. We called to confirm hours, they were closing, but he offered to wait n check us in. Went quick, easy. NOTE: I also informed him this is a 2023 model with only 8k miles on it but pulls a little to the left.

Rating:

5.0

Nothing to improve. The representative at the location was very friendly, helpful and informative. He is a real asset to your company.

Rating:

4.0

Very friendly and welcoming staff

Rating:

3.0

Location is an auto shop. Little to no parking to get in. Other staff members yelling and swearing at each other at the front door for a long period of time as I waited. The gentleman that helped me was nice.

Rating:

5.0

Very kind and helpful gentleman helped me check in for a Uhaul and he helped me by reversing it out of the parking lot for me :)

Rating:

5.0

The location was a bit strange with the office on one side of the street and the rental parking lot on the opposite side of the street at the end of the block. Other than that everything was fine. the gentleman who checked the truck back in was courteous, knowledgable and efficient. The return to a live person was as great as the pickup with the U-haul app was horrible.

Rating:

4.0

Gentleman who helped me get a reservation for my rental helped me a lot when technology wouldn't work on my phone. I would recommend reviewing order before submitting.

Rating:

1.0

it was hard to find my truck because the parking lot was across the street in what looked like an abandoned building's parking lot. The phone signal was terrible and i kept getting kicked out of the app for my early pickup. The lockbox didn't open easily for my key. The only saving grace was Lacy in the dispatch office for the area, who was a lifesaver.

Rating:

4.0

Cool!

Rating:

2.0

How about having the information correct inst of blaming your customer! To be honest I'm not sir ill ever use uhaul again. Uhaul ruined my trip! Uhaul made it difficult I had to spend multiple hours being in the phone to get things straight while they blamed me when the problem wasn't me. Your location blowing my phone up. Not being on a contract.

Rating:

3.0

the cab was dirty, some trash including a used napkin that was stuck in the cup holder. the floor mats need washed. i felt like the brakes were not up to spec on the truck i used. i was told that i needed to inspect the truck for damage prior to leaving (normal). i didnt expect there to be upwards of 30 ‘x’ stickers all over the truck. i felt rushed during this process

Rating:

5.0

Transaction ×!s easy and quick. No back burner.