Customer Reviews for Road Rescue Towing and Recovery
(U-Haul Neighborhood Dealer)

19 reviews

1835 W Old Liberty Rd   Westminster, MD 21157

(443) 671-1135

Location Hours

  • Mon-Sun: 8:30 am - 4:30 pm

Services at this Location:

Contact Us

(443) 671-1135

1835 W Old Liberty Rd
Westminster, MD 21157

Services at this Location:

Location Hours

  • Mon-Sun: 8:30 am - 4:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Rick was very nice and efficient with the check in process. I highly recommend renting from him.

JILL M. 
Rating:
1.0

Please see the notes on my order. Location was changed on us last minute. We were told the truck was ready but when we came to get it no one was there, there was no key in the lockbox and the truck had a flat. Had to take a smaller truck and therefore couldn't fit everything in one trip. Returned truck a day early. WE WILL NEVER USE UHAUL AGAIN. We tell everyone who asks about our moving experience that they should not use uhaul if they want a smooth experience.

James C. 
Rating:
5.0

Customer did not leave a comment.

Guy B. 
Rating:
5.0

Customer did not leave a comment.

GOPAUL S. 
Rating:
5.0

Rick was super accommodating and helpful after a very stressful move. Thanks Rick I really appreciate it!

KYLE THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
1.0

WILL NEVER USE THIS LOCATION AGAIN OR ANY SELF CHECK IN AGAIN

Dean P. 
Rating:
5.0

Rick the proprietor of the company that rented the truck was outstanding. He went above and beyond after our reservation was cancelled to restore the reservation and walk us through the online reservation since we were going to pick up the truck after hours. Great ambassador to the U-Haul brand!

DAVID C. 
Rating:
5.0

U-Haul app and website are unreliable, but the local owner is great!

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
1.0

I thought the person at this location was being helpful, but I was wrong. The return truck feature wasn't working when we dropped off the truck and we were charged for two extra days - an extra $150 - even though we dropped it off the same day we rented it. We were promised by both the location and U Haul customer service this wouldn't happen, but it sure did. Now we need to work through customer service to get this resolved. Overall, this has been a terrible experience.

SEAN MIGUEL Y. 
Rating:
5.0

Customer service was great Rick made sure everything was taken care of

Antoin L. 
Rating:
1.0

Building appeared abandoned, boarded up. No uhaul drop box and the area was sketchy with no light. Uhaul customer service was terrible. 30 minute hold just to get a woman with an attitude on the other end. I left the keys on the back bumper and left. I will never use this form of uhaul again.

jacob W. 
Rating:
4.0

Manager was great to work with.

David H. 
Rating:
4.0

Customer did not leave a comment.

Dan W. 
Rating:
1.0

Guy was rude and a liar. We showed up for an 8:30am pick up and no one was there. We called regional service and they couldn't get a hold of the guy. I called at 9 am his business phone which he answered and said he would be there in 10 minutes. Showed up 20 minutes later. Guy stated that he left there at 8:40am because no one showed up to pick up the unit. He also stated that he called me twice to confirm order, which he did not. When I showed him my call log on my phone he stated that he has 2 Todd's in his system. I tried calling to confirm with the number that was sent, no one answers the line. I called 3 times, including that morning and stayed on "hold" for 15 minutes each time. When he opened the back of the unit, he said he swept the it out himself. It was full of pine needles when I picked it up. After 1 hour we finally left with the unit. This is definitely not a site I would recommend to anyone under any circumstances unless you like being lied to, You can be sure that if I need another U-Haul in the future that I will NOT pick it up at a remote site! Equipment is great, but this site was horrible.

Todd L. 
Rating:
3.0

The location was changed the night before we picked the trailer up . It would have been nice if Uhaul dropped it off so we didn't have to drive further but they did come through having an available trailer which was very well maintained !!

Stephen W. 
Rating:
3.0

The owner was not on sight and had no information about my reservation of the truck when I called. This could have been a big problem for me. The sight should be set up for self checkout. U-Haul changed my reservation location by a half hour drive and with a facility that didn't support self checkout. Very frustrating and again nearly a big issue of the site owner didn't have a cell phone # posted and answered it.

David W. 
Rating:
1.0

Customer did not leave a comment.

MICHAEL L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top