Friendly, informational, all around good experience at this location.
Seth D.
Customer Reviews for Road Rescue Towing and Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service. Easy pick up and drop off. Couldn't be easier really. Rent from here.
Jeffrey M.Customer service by Rick was excellent, a rarity these days. Will use again.
Mark B.they took good care of me
Mike M.Ease of check out was extraordinary. Good selection of rentals. Overall great location. Just make sure trailers are able to move freely after customer drop offs in the ditch to avoid unnecessary struggle during hook up
Piotr R.Rick is fantastic, friendly and makes moving 100 times less stressful
Kristen W.Everything was great. Rick was very pleasant and helpful. Very easy to communicate with and work with. Thank you!
Monica G.Prompt, friendly, professional service!
Peter B.Rick had everything in order and kept us on schedule
William B.The gas was not to the level it was supposed to be & I was charged for the previous user's fuel usage. I have requested an adjustment & refund & submitted a photo of the fuel level upon pick up.
Michele F.Originally I started off with Sunoco in Westminster Maryland. With a complicated trip ahead of me it would have been nice If I could understand what they were saying. Definitely a language barrier! Plus they weren't exactly pleasant. When on the other hand Ricks Road Rescue on liberty road could not have been more helpful. Rick is definitely customer oriented and went out of his way to help me with all of the confusion. If you want a secure and safe rig for a long haul Rick is the way to go. Once again I highly recommend Rick's Road Rescue.
Michael C.The app to return the vehicle did not work well at this location and was extremely frustrating. In addition, I was charged for gas when I returned the vehicle with more than 3/4 tank.
William G.As a contractor I often have to trucks, this was my best uhaul and for that matter best overall truck rental experience
Grant B.Needed a truck an trailer for a last minute purchase of a jeep 4 hours from my home. Rick was cool as could be , made the entire process very easy and most importantly was HONEST. Rushing through the app I accidentally clicked a bigger truck then I needed , and clicked that I needed moving blankets and dollies. Instead of making an easy extra bucks off me he adjusted my bill without any issues. Kept an easy form of communication the whole way via text and his staff was friendly. Clean maintained equipment. Would recommend to anyone in the Westminster md area.
Leonard F.I rented a trailer to haul my Jeep to an off-road event about 2.5 hours from my home. On the return trip, my trailer experienced a tire blow-out. I had to call U-Haul and rely on a local contractor to bring me a new wheel and tire. I thought it odd when I picked up the trailer that it didn't come with any spare tires, but certainly wished it had as I was sitting on the side of I-81 for 2 hours. I could've had the tire changed in about 3 minutes if it came with one.
Matt S.They had multiple trucks and were very helpful. But claimed they didn't have time to clean the bird doo off the truck. Vehicle was good.
Martin G.Easy transaction tent well
Brian F.I was over charged for one. The owner as he stated several times told me how little I knew about a trailer and he had all the knowledge and I was made out to be an idiot. The guy was an unprofessional unwelcoming jerk. I called and asked if I could change my pick up time. He said yes. I arrived at 10:45 am. It took 45 minutes to do what should've been 5 minutes. I departed the location at 11:35 I returned the trailer at approximately 8 am. Not a single person around. I put the trailer in the location I picked it up from and left. Per the agreement it states to return to location by appointed time. I did. I was called at 1:15 pm and belittled for not having called to tell the “Owner†I had returned the trailer. The owner said. “ what time did you drop of the trailer? It to dark to see on my video cameras. I said 8 am. I was belittled for following the agreement and told I was suppose to notify him personally. I don't believe this to be true. I will never use that service again. What a disappointment to be treated and talked down too by the owner. I should've been charged for only one 1 day. I was charged in excess of what I should've been charged and it's a lie. Uttering. It's a crime. Never will I use that location for anything. Joseph A Miller III
Joseph M.With the drop-off location, I can understand how the location looked. Let's be real. It is a tow yard…. I wasn't expecting a Ritz Carlton where they'll put a napkin on your lap, feed you watercress tea crackers and tell you a bedtime story. I dropped off the trailer and left. They did their job. Keep both the pick-up and drop-off locations the same.
Drew S.Once you find the sign to call someone (doors to both buildings were locked), they answered right away and walked me through the pick-up process over the phone. Very helpful and made things quick and easy. Same went for drop-off. Despite the appearance of the place, the entire rental went faster and smoother than any other rental I've ever experienced. Only complaint - after the fact when I finally looked at my receipt the next day, I saw I was charged the extra $14 for damage coverage when I'm 99.999% sure I toggled to decline it because I NEVER purchase it. Not worrying about it but just making others aware. One other note, too ... make sure to be VERY thorough with providing ALL required information when reserving online as it will make the rental go a LOT smoother!
Jeffrey S.Very helpful personnel
Charles M.Great customer service.
Tayquon W.Nothing , very easy experience !!
Charles K.Rick was so helpful and communicated with us about where to meet and how to hook up the trailer. He made the whole process easy. Would recommend using this location.
Kim M.Truck was terribly maintained. Water leaked in the trailer, ruining 2 of my boxes.
Andrew L.Rick was great, great person to deal with
William B.Friendly owner, well kept trucks. Would definitely (and will) rent from again.
Robert B.not this location..but reserved for a certain location...my reservation was moved to another..neither one had a truck. Customer service sent me to another that had 1. For the trouble-no real discount for driving all over the place. I most likely will not use uhaul again
aaron Z.Don't leave the key underneath we a brick and trash can, instead, leave it in the correct uhaul lockbox. There were 3 available at this location, and were not utilized.
Jonathan W.This location was very professional and made my experience very easy. I will be using this location again.
Ryan S.Keep Rick as the main man.. He was so helpful and friendly. He had us laughing. He showed us how to properly load my car on the car carrier. Great experience overall... I'm a happy customer!
Paula L.Nothing cool guy
Joseph D.This location provides easy drop off with just a phone call. There was no one there to meet, which is fine. No help was offered here either, but none was really needed.
John L.It was the best experience renting ever, seamless, easy and friendly. I wish most businesses had the service I had!
Robert H.The trick was clean but it had a missing headlight. We were told to just use high beams. The check engine light was also on and the knob for the window kept falling off.
Wendy P.Very kind and accommodating folks that help you with your move.
Mack B.This location was unattended and appears to be an abandoned building. The Uhaul key drop and lock boxes are all broken and we were forced to call a random phone # on a sign to finalize the drop-off of keys. Ended up hanging them on a fence covered with a tarp. The person before me ended up being told to hide their key under a loose brick. This was in the middle of the afternoon on a Saturday.
Kevin M.There was no one at the location. Had to call a number. It would help to have someone at the location to help you disconnect and lift the trailer from the hitch. It took a little bit to get it off.
Mark A.If you need a Uhaul, Rick is the guy! I'd never towed a trailer before and he walked me through the process over the phone (wasn't there when I picked up or dropped off, working his other business in the process). The whole experience was smooth as silk, thanks again Rick!
Taylor M.Be sure to tell customers to count blankets before leaving. We were shorted blankets and it took a long time on the other end to correct the issue. Take a picture of everything before leaving.
SHARI D.Owner was wonderful. Charismatic, and quick to get the truck tuned over to me. Had the truck running to get it warm, as we pulled up. Great service.
Samantha P.Best uhaul dealer in Maryland I rent trailers and trucks this is by far the best location
Conner K.Put out some signage so people can see the location easier. It is tucked away off of a busy road and can be difficult to see.
Anthony L.It was just what I needed and the guy there was great....
Dennis S.Nice guy on the phone. But the gas tank charge is a fraud and I intend to sue and bring up to better business bureau.
Matthew H.Thetrailer was adequate for my needs. However pick up and drop off were not customer friemdly., and pricing was misrepresented. I will look for othe available options next time.
CLEMENT J.The guy was super nice.... He was not there when we picked the truck up which was fine.... He provided my husband with clear instructions on what to do. We dropped off and got to meet him.... He was very nice and we would definitely rent from him again!
Erik S.I reserved trailer for pickup in Ellicott city and was sent 40 min away to this place No one on-site to help ensure trailer was attached correctly
David H.Rick was very professional, helpful, and patient with us. He walked me through all the steps to be taken and was very friendly and understanding. We would definitely come back to this location.
Aaron S.I was totally satisfied with the service, which was very professional, everything was explained in detail so that I could understand it. And the condition and quality of the trailer that I rented was very good. All in all I rate the service and the quality and condition of the trailer I rented a 9 1/2 -10
RANDOLPH S.Helped with t h e wrong number problem
FRANK S.I just thought it quite strange not having personal contact with someone
Michael M.The fee was outrageous and was never explained why it was so high! I'll know not to use the service in the future.
SPENCER S.Quick and easy.
TEDDY P.easy
DAVID Z.Customer service issue: Had a terrible time coordinating a drop off location was on hold 2 x for over an hour. Then call disconnected asked for help online which wasn't an option took a total of over 3 hours to be provided a drop off location… BIG hassle!
CARA F.Very helpful, called ahead, and person stayed until I arrived. Pickup very easy.
Leonard B.