Very helpful and accessibleMike T.
Customer Reviews for Road Rescue Towing and Recovery
(U-Haul Neighborhood Dealer)
Westminster, MD 21157
(Cross street Skidmore Rd)
Services at this Location:
- Mon–Sun8:30 am–4:30 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer was in functional (yet visually slightly distressed) condition when I came to pick it up. It was ready for me when I was ready for it, and Rick was quick with the paperwork processing. Drop-off after my time with the trailer was simple too. No issues to speak of, just really wish I could get this trailer from the U-Haul rental just 2 miles from my house instead of one that's 25 minutes away.Matt S.
Customer did not leave a comment.Christopher C.
Great experience and communication was excellent. the only negative was not knowing that there is no one on site and with a short booking window I had to wait for someone to come to release the rental.Adolfo B.
Customer did not leave a comment.mark W.
Unhappy that I was charged for insurance when I declined it. This is twice that this location has done this to me. I may not go back.RICHARD B.
Customer did not leave a comment.T Scott V.
Rick, the owner, was excellent. He was very helpful and friendly. Excellent customer service. Got in and out with my truck very fast. Treated me like royalty. Thanks Rick!Ernest W.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Megan A.
It was perfectjoseph M.
Rick was great.Michael H.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.DAVID S.
Rick was great!! Excellent customer service and I was extremely impressed by Rick's professionalism. I would highly recommend anyone wanting to rent a u-haul see rick in winfield. Great experience!!!!Stephen P.
Customer did not leave a comment.Peter M.
Very friendly and super knowledgeable!Donald B.
Customer did not leave a comment.patrick M.
I just dropped and unhooked I spoke to the owner on the phone he was out on a towing call. He gave instructions on where to park the trailer.Paul H.
Rick and Tom were knowledgeable and customer service was top knotch. This is an honest rental location. Despite being a â€œ24/7â€ location with no contact pick-up/drop offâ€¦Rick walked me through the entire process via calls and texts. Tom was on-site and made sure I set the features on the truck to have the safest, easiest driving experience. Thanks to them my love was flawless.Lisa T.
Contact got right back to me in minutes and was friendly and clear on what I had to do next. Highly recommend.Fred B.
Customer did not leave a comment.wayne A.
Rick provided the best customer service that I've ever gotten renting a U-Haul trailer. It was very helpful in explaining the hook ups to my vehicle, loading instructions, safety tips. He make sure that we had all the tools to have an easy move. I recommend his service to all my friends and other customers.Dale D.
Customer did not leave a comment.Joseph G.
Rick was quick to respond and very communicative. Had a spot ready for drop-off.Shawn P.
Customer did not leave a comment.Scott K.
Rick was a pleasure to work with. By far the best place in Carroll County to rent anything!David B.
Customer did not leave a comment.Deidre S.
The back of the truck was dirty and there were 37 moving blankets thrown all over .GLENN R.
Rick was amazing. Super friendly and helpful.Douglas G.
Customer did not leave a comment.Jacob W.
Rick was fantastic. Very informative, organized. Truck and Dolly were in excellent shape. Loved working with him!Mare C.
Customer did not leave a comment.Dave P.
Friendly, informational, all around good experience at this location.Seth D.
Customer did not leave a comment.Shaun H.
Great service. Easy pick up and drop off. Couldn't be easier really. Rent from here.Jeffrey M.
Customer did not leave a comment.Valerie M.
Customer service by Rick was excellent, a rarity these days. Will use again.Mark B.
they took good care of meMike M.
Customer did not leave a comment.Bill R.
Customer did not leave a comment.Royce L.
Customer did not leave a comment.Athanasios P.
Customer did not leave a comment.Michael S.
Ease of check out was extraordinary. Good selection of rentals. Overall great location. Just make sure trailers are able to move freely after customer drop offs in the ditch to avoid unnecessary struggle during hook upPiotr R.
Rick is fantastic, friendly and makes moving 100 times less stressfulKristen W.
Customer did not leave a comment.lucille W.
Everything was great. Rick was very pleasant and helpful. Very easy to communicate with and work with. Thank you!Monica G.
Customer did not leave a comment.Jose A C.
Customer did not leave a comment.Rodne L.
Customer did not leave a comment.Stephen S.
Prompt, friendly, professional service!Peter B.
Customer did not leave a comment.Peter M.
Rick had everything in order and kept us on scheduleWilliam B.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.Emmett S.
The gas was not to the level it was supposed to be & I was charged for the previous user's fuel usage. I have requested an adjustment & refund & submitted a photo of the fuel level upon pick up.Michele F.
Originally I started off with Sunoco in Westminster Maryland. With a complicated trip ahead of me it would have been nice If I could understand what they were saying. Definitely a language barrier! Plus they weren't exactly pleasant. When on the other hand Ricks Road Rescue on liberty road could not have been more helpful. Rick is definitely customer oriented and went out of his way to help me with all of the confusion. If you want a secure and safe rig for a long haul Rick is the way to go. Once again I highly recommend Rick's Road Rescue.Michael C.
Customer did not leave a comment.Jeffrey F.
The app to return the vehicle did not work well at this location and was extremely frustrating. In addition, I was charged for gas when I returned the vehicle with more than 3/4 tank.William G.
As a contractor I often have to trucks, this was my best uhaul and for that matter best overall truck rental experienceGrant B.
Needed a truck an trailer for a last minute purchase of a jeep 4 hours from my home. Rick was cool as could be , made the entire process very easy and most importantly was HONEST. Rushing through the app I accidentally clicked a bigger truck then I needed , and clicked that I needed moving blankets and dollies. Instead of making an easy extra bucks off me he adjusted my bill without any issues. Kept an easy form of communication the whole way via text and his staff was friendly. Clean maintained equipment. Would recommend to anyone in the Westminster md area.Leonard F.
Customer did not leave a comment.Gary S.
I rented a trailer to haul my Jeep to an off-road event about 2.5 hours from my home. On the return trip, my trailer experienced a tire blow-out. I had to call U-Haul and rely on a local contractor to bring me a new wheel and tire. I thought it odd when I picked up the trailer that it didn't come with any spare tires, but certainly wished it had as I was sitting on the side of I-81 for 2 hours. I could've had the tire changed in about 3 minutes if it came with one.Matt S.
They had multiple trucks and were very helpful. But claimed they didn't have time to clean the bird doo off the truck. Vehicle was good.Martin G.
Customer did not leave a comment.Carl R.
Easy transaction tent wellBrian F.
I was over charged for one. The owner as he stated several times told me how little I knew about a trailer and he had all the knowledge and I was made out to be an idiot. The guy was an unprofessional unwelcoming jerk. I called and asked if I could change my pick up time. He said yes. I arrived at 10:45 am. It took 45 minutes to do what should've been 5 minutes. I departed the location at 11:35 I returned the trailer at approximately 8 am. Not a single person around. I put the trailer in the location I picked it up from and left. Per the agreement it states to return to location by appointed time. I did. I was called at 1:15 pm and belittled for not having called to tell the â€œOwnerâ€ I had returned the trailer. The owner said. â€œ what time did you drop of the trailer? It to dark to see on my video cameras. I said 8 am. I was belittled for following the agreement and told I was suppose to notify him personally. I don't believe this to be true. I will never use that service again. What a disappointment to be treated and talked down too by the owner. I should've been charged for only one 1 day. I was charged in excess of what I should've been charged and it's a lie. Uttering. It's a crime. Never will I use that location for anything. Joseph A Miller IIIJoseph M.
Customer did not leave a comment.olivia S.
Customer did not leave a comment.GLENN R.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Charles M.
With the drop-off location, I can understand how the location looked. Let's be real. It is a tow yardâ€¦. I wasn't expecting a Ritz Carlton where they'll put a napkin on your lap, feed you watercress tea crackers and tell you a bedtime story. I dropped off the trailer and left. They did their job. Keep both the pick-up and drop-off locations the same.Drew S.
Once you find the sign to call someone (doors to both buildings were locked), they answered right away and walked me through the pick-up process over the phone. Very helpful and made things quick and easy. Same went for drop-off. Despite the appearance of the place, the entire rental went faster and smoother than any other rental I've ever experienced. Only complaint - after the fact when I finally looked at my receipt the next day, I saw I was charged the extra $14 for damage coverage when I'm 99.999% sure I toggled to decline it because I NEVER purchase it. Not worrying about it but just making others aware. One other note, too ... make sure to be VERY thorough with providing ALL required information when reserving online as it will make the rental go a LOT smoother!Jeffrey S.
Customer did not leave a comment.Charles K.
Very helpful personnelCharles M.
Great customer service.Tayquon W.
Customer did not leave a comment.MOLLIE K.
Nothing , very easy experience !!Charles K.
Rick was so helpful and communicated with us about where to meet and how to hook up the trailer. He made the whole process easy. Would recommend using this location.Kim M.
Truck was terribly maintained. Water leaked in the trailer, ruining 2 of my boxes.Andrew L.
Customer did not leave a comment.Dawn D.
Customer did not leave a comment.Eric P.
Rick was great, great person to deal withWilliam B.
Customer did not leave a comment.Marcus B.
Customer did not leave a comment.Gregory H.
Friendly owner, well kept trucks. Would definitely (and will) rent from again.Robert B.
not this location..but reserved for a certain location...my reservation was moved to another..neither one had a truck. Customer service sent me to another that had 1. For the trouble-no real discount for driving all over the place. I most likely will not use uhaul againaaron Z.
Don't leave the key underneath we a brick and trash can, instead, leave it in the correct uhaul lockbox. There were 3 available at this location, and were not utilized.Jonathan W.
Customer did not leave a comment.Andrew J.
Customer did not leave a comment.john M.
This location was very professional and made my experience very easy. I will be using this location again.Ryan S.
Keep Rick as the main man.. He was so helpful and friendly. He had us laughing. He showed us how to properly load my car on the car carrier. Great experience overall... I'm a happy customer!Paula L.
Customer did not leave a comment.Belinda P.
Nothing cool guyJoseph D.
This location provides easy drop off with just a phone call. There was no one there to meet, which is fine. No help was offered here either, but none was really needed.John L.
It was the best experience renting ever, seamless, easy and friendly. I wish most businesses had the service I had!Robert H.
Customer did not leave a comment.MARIANNE L.