I recently had a very unpleasant experience at this U-Haul center and feel compelled to share my frustration. After returning my rental trailer, I received a phone call from a gentleman who was incredibly rude and unprofessional. He aggressively demanded to know why the trailer was allegedly dropped off improperly, despite the fact that there were no clear written instructions outlining the correct procedure. Rather than providing assistance or offering a solution, he spent the next 10 minutes complaining about how he had to come into work the following day to “fix” the trailer and how customers like me don’t follow instructions. To make matters worse, he repeatedly mentioned that I was “on camera,” as if to imply that I was somehow at fault without offering any concrete explanation. This type of behavior is unacceptable, especially when dealing with paying customers. No one should ever have to endure such unprofessional treatment. Based on this experience, I will not be renting from this U-Haul center again and highly recommend seeking alternatives. Customer service should always be a priority, and unfortunately, this location fails to meet even the most basic standards.
Brandon O
Road Rescue Towing and Recovery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Westminster, MD 21157
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Rick is absolutely wonderful to work with!
JOSE CEasy painless and reasonable price
Michael OOwner was very responsive and easy to work with on the rental
denise mI had to add an extra day for the rental and representative was very helpful and getting it done quickly.
Roland D