The pickup location needs to be verified. I had purposely selected the pickup location as it was near my storage facility but when I got the text message, it had changed and I didn’t verify the location in the text. When I arrived at the facility to pick it up is when I discovered it had been changed. However, the guy was still professional even though his location was not open for business at the time I arrived. We were both ticked off, but it worked out okay.
Kary R
Customer Reviews for Road Rescue Towing and Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great. Thank you!
Beverly OThe only thing I was disappointed in was they told me one price and I had it all paid but when I went to have my container taken out of storage they told me there was a extra charge to have it delivered from storage to my new address.
Margarita BI only rent from this place. He knows what he is doing and very helpful
Robert GKeep doing what you’re doing. Smooth, efficient, and exceptional friendly and professional! Will definitely use in future!
Mary OVery friendly and helpful gentleman
BRIAN WNot a thing.. This is the best youhaul location ever.. Great personal service, well maintained equipment. Thanks again as always!!
Stephen JDC cargo Crew from movinghelp.com ghosted me. This U-Haul location also tried to get a hold of them and alerted me to the issue. With their help I was able to book new movers at the last minute.
Kelly MThank you, Excellent customer service
Michael HVery accommodating. Will use this location again.
Walter GI have had several occasions in recent years to rent trailers from uHaul. This is the first time I used this location (I just learned of it). It was by far my best experience. Rick was awesome to deal with. Very accommodating and helpful with the process. Made it very easy. I have 2 more times in the near future I am going to be needing a trailer and will definitely be coming back!
Steve JVery friendly and helpful!
Owen PGreat service. Excellent experience at Road Rescue Towing and Recovery.
William BGreat instructions by desler, and even inspected my load for me.
mike bRick was very helpful
Troy BRick was extremely helpful and the truck was exactly as reserved. Ready to go when we arrived - easy transaction.
Jeanne KSeamless transaction. Very smooth very professional
LARRY DNobody there, had to call and wait in truck 30min. But worse, Uhaul changed pickup and drop off locations day before pickup, and made it more miles, charged me $20 more
Kenneth TThe no apply to CA U-Haul. Your local U-Haul was great. Rick understood my issues & went out of his way to help make things better on this side. He was the best.
Judith BRick is amazing. He goes above and beyond to ensure customer satisfaction. Thank you Rick!
JOSE CI recently had a very unpleasant experience at this U-Haul center and feel compelled to share my frustration. After returning my rental trailer, I received a phone call from a gentleman who was incredibly rude and unprofessional. He aggressively demanded to know why the trailer was allegedly dropped off improperly, despite the fact that there were no clear written instructions outlining the correct procedure. Rather than providing assistance or offering a solution, he spent the next 10 minutes complaining about how he had to come into work the following day to “fix” the trailer and how customers like me don’t follow instructions. To make matters worse, he repeatedly mentioned that I was “on camera,” as if to imply that I was somehow at fault without offering any concrete explanation. This type of behavior is unacceptable, especially when dealing with paying customers. No one should ever have to endure such unprofessional treatment. Based on this experience, I will not be renting from this U-Haul center again and highly recommend seeking alternatives. Customer service should always be a priority, and unfortunately, this location fails to meet even the most basic standards.
Brandon ORick is absolutely wonderful to work with!
JOSE CEasy painless and reasonable price
Michael OOwner was very responsive and easy to work with on the rental
denise mI had to add an extra day for the rental and representative was very helpful and getting it done quickly.
Roland DRick was great to work with
Kevin YThe location was convenient and the equipment was clean, in excellent condition, and readily available. The checking/return process was easy and quick.
David SNothing needs to be improved. It was a very enjoyable experience, with thanks to Rick for his kind assistance and professionalism.
Larry NPlace looks like its going to fall apart
Jerry PEquipment was fine. Owner was very helpful when app was not working properly. App takes longer than working with live person.
Audrey CThis location and the operator is awesome. Will use them again
Jason MThe 6x12 trailer was an old model. The trailer was loaded correctly with proper weight distribution but still had sway issues at 55 MPH on slight downhill grades. The return facility manager commented that this was a very old trailer and would get it out of the U-Haul inventory.
Michael BRick was excellent as always.
NEAL SThe only thing I did not like was the price. It was double from what I paid in New York.
Ray MThis was HANDS DOWN, the best U-Haul rental experience I have ever had. Rick was very involved and kept me in the loop. He was great, fantastic customer support and no shenanigans.
Joseph CRob called me to confirm my appointment and informed me what to expect when I pick up and that Tom will be there to help with hooking the trailer. Great communication and customer service. Very satisfied with the service and location.
Linh VRick was great. He called me and when I didn't answer, he sent a text to let me know my rental was ready for me. He walked me through equipment use and said to let him know if I needed anything else.
Holly BRick was very helpful in getting everything hooked up and checked out. It was a fast and efficient checkout.
Michael YQuick, efficient, easy in-and-out rental pickup. Convenient location for parking a large truck in and out and with minimal cross-traffic.
John RI did not like the fact no one was on premises to execute the rental. Cellular connections SUCKED and significantly hindered the UHaul app. I did not care for the fact this 6x12 trailer had no brakes (other than the emergency brake), C'mon man, a 4-pin connecter for a trailer this size. One could easily overload and jeopardize the tow vehicle.
Jeffrey LThis location has great customer service and knowledge.
Larry NGreat location
WILLIAM WThe 6x12 aluminum trailer was exactly what I needed.
Frenis HI received a call from the manager complaining that I had returned some equipment and used the contract/key dropbox instead of walking inside to hand it to him. When I returned the rest of my equipment at 2pm all the doors were locked and when I called the manager I was told to use the key dropbox. Weird situation that I didn’t need complicating my move.
John AAlthough this wasn’t the rental location I selected for pick-up when making my reservation online. I would definitely recommend this location to those in the Westminster area. Rick was very communicative and helpful even when the location was closed.
JESSICA MExcellent location and easy to find. Very professional the equipment was in great shape and ready to go.
Lee GI would only use this location Very professional
Lewis Sinstall a jack on the hitch of the 6 x 12 enclosed trailer, empty is doable if you strong enough but some are not. When loaded its impossible unless uo supplement with a separate jack. Which i had to do because i had disconnect and reconnect a couple of times during the moving process.
Michael LI lock the keys in the truck at the drop off point. They did not charge me an extra fee.
Brian NWe reserved a 6'x12' trailer approximately 3 days prior to our day of need. Based on previous experiences with U-Haul rentals, I called to confirm our reservation. Rick answered his phone after normal business hours and assured me that our reservation would be ready and waiting. The morning of our reservation, Rick followed up with a text with links to all the necessary documents/paperwork. I was able to complete the necessary paperwork quickly and easily. As promised, both Rick and the trailer were ready and waiting when we arrived. Rick helped my husband with hook up, took / uploaded photos for documentation, and we were on our way. In and out in 5 minutes. The location is convenient and easy to access. Rick was extremely friendly and helpful. He provided customer service above and beyond standard expectations. In the future, I will go out of my way to utilize Rick for any of my U-Haul rental needs. Thanks Rick!
Heather TQuick drop off, service, went very well.
Howard SSuper friendly staff and very prepared. One of the easiest Uhaul rentals I have had!
ERIC TWe have found our go-to location to rent UHauls. Superb customer service! Rick went over and above to make the process as smooth as possible.
JOSE CThis is my second rental from this location and the service is always fast and friendly. East communication. Trailer was clean and in good shape with the only issue being that there was a burnt out running light.
Adolfo BVery helpful gent. He took the time and effort to turn my truck around, at my request, to park the trailer. He made it possible for me to be in, complete the return formalities and back on the road very quickly. Good guy!
Donald RCould have been a better location
Terrance MRick always goes above and beyond to make sure that our experience with Uhaul is outstanding. Road Rescue is a great shop to rent from, and I will always recommend to rent from this location. Thanks again, Rick!
Jonathan CThe manager of this U-Haul rental facility was prompt and very courteous. The truck cab was VERY clean inside and he gave helpful hints to me for successful driving of the 20 foot truck.
Elizabeth GTrailer had a flat and where I got the trailer from would not help fix it. I had to pay to fix myself. Poor srevice
Patrick M