Location is not on main road and there are no signs showing location is at a dead end.
Adrian T
Customer Reviews for Roadnet of Richmond
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't send a boy to do a man's job. The owner sent his young teenage boy to connect the trailer. We had some trouble connecting the safety chain to the F150. After a few attempts (by both of us), he made a comment to the effect that I did not need to connect the chains. I almost canceled my rental at that moment. After a few more attempts we properly connected the trailer. When I returned the trailer (approx. 4 pm), I called the owner as instructed and he informed me to leave the trailer where I picked it up. No one came to assist in removing the trailer. It was my responsibility to disconnect it from the truck. I would not use this location in the future.
Richard AThank you!
Ashley GEmployee was very helpful and did the check in for me.
DONALD KThe staff at this location was very understanding with me. Very professional and great communication skills.
KENDRA WThe owner was so friendly and made the process smooth and easy. Definitely going to him again😆
MARIA WAn amazing experience. The owner made it all so easy and quick.
Treasa FPick up was easy and quick. Lot attendant was excellent! Super friendly and helpful. Will rent here again!
Jim GGreat service. Muneer gave me the trailer with the best tires and some advice about backing up (go slow), checked the brake lights, secured the hitch and sent me on my way quickly and efficiently
blair mGreat spot, open 24 hours. Host very helpful and understanding. Will always go here for my Uhaul needs.
Kamran JOverall great experience!
Emma VWe have done several rentals during our recent move and Roadnet of Richmond has become our preferred location. They are open 24/7 and are always very kind and helpful. Definitely recommend them!
ESTEBAN CExcellent service! I highly recommend this U-Haul location. They were very helpful and did everything to ensure that my rental process was smooth and easy.
LydiaC AExcelen
anthony pCustomer service is good. No hassle at all.
Joshua GVery fast, efficient and nice
CHRISTOPHER HGreat experience!
JACOB AListen and take care of your customers.
Cynthia WDue to constuction on 723 access can be tricky
Tom MBrother Munir was amazing and helped to the fullest. I’d always go to him for truck rentals no doubt.
OLATUNBOSUN AGood helper
Quantrel MTrailer tie down straps were very difficult to get undone, previous customer had tied a knot in the strap and reeled it back in the metal coil, it took over an hour to get strap freed and untied. Dealer should’ve fixed this issue prior to renting it out to me. I will not be coming back to this UHaul dealer again!!!!
LEONARD MThis Uhaul location was very helpful, and we’re very nice. Would highly recommend using.
Michael MFast and easy
SHAWN HThe location is difficult to find and unattended.
Robert H