Customer Reviews for Roadtrip Sunoco LLC
(U-Haul Neighborhood Dealer)

536 reviews

3034 W Lansing Rd   Perry, MI 48872

(517) 625-4385

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: 8 am–3 pm

Services at this Location:

Contact Us

(517) 625-4385

3034 W Lansing Rd
Perry, MI 48872

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: 8 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff were very professional, polite, and nice. Answered all my questions, even without my asking.

Dan C. 
Rating:
5.0

Nice folks and wide assortment of services. Service station on site makes top off easy if needed upon return.

David W. 
Rating:
5.0

Fix the website for the estimates and for the actual reservations. Also warn people they have to allow the app to use location. Fyi I prefer the paper way of recording damages and what not. Vehicle worked perfectly for my need and had no issues. Thanks to John who helped this location with the website issues. Also feel the insurance add ons are ridiculously priced. You advertise this low price of 20 per day but the. As on hundreds of dollars for insurance coverage in case something happens. That should just be in a standard price. Less surprise charges that way.

GREGORY M. 
Rating:
4.0

The cab was fine, but the inside of the windshield was very dirty.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie J. 
Rating:
5.0

Customer did not leave a comment.

allan H. 
Rating:
5.0

Everyone was super friendly and helpful!

Sarah F. 
Rating:
5.0

Customer did not leave a comment.

JEFF S. 
Rating:
5.0

Customer service was amazing. Thank you guys.

TYLER H. 
Rating:
5.0

Customer did not leave a comment.

Marjorie M. 
Rating:
5.0

Customer did not leave a comment.

Leah B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Very nice people. Easy pickup when you check in early.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Ronnie E. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
4.0

Customer did not leave a comment.

Rachel F. 
Rating:
4.0

Customer did not leave a comment.

Candy M. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

It went very smoothly

MARK T. 
Rating:
3.0

Run away

william I. 
Rating:
4.0

Drop off location has no reception (internet) coverage so unable to check out using the app. Had to make a second trip to location to check out manually.

Paul H. 
Rating:
3.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

The vehicle needed better tires for snow. Had a hard time getting out of driveway and were almost stuck.

Pamela D. 
Rating:
3.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Very nice people working at this location even though she was a Michigan fan.

Allen W. 
Rating:
5.0

Everything was perfect!!

Adam W. 
Rating:
5.0

The trucks HVAC selector switch didn't work. It only blew out the dash defrost belts no matter where the selector switch was in. The truck had quite a bit of mud on the exterior.

Kurt K. 
Rating:
5.0

The lock on the back door to lock it into place is wrong & doesn't lock door in place on the 6x12 unit RV 3918A

MICHAEL W. 
Rating:
5.0

Just keep on keeping on!

Doug P. 
Rating:
5.0

Customer did not leave a comment.

Robin N. 
Rating:
3.0

Vehicles always dirty and smelly

Carolyn T. 
Rating:
5.0

Customer did not leave a comment.

Debra F. 
Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
4.0

Easy to get to with lots of room, but I thought they advertised that they wear open until 7 PM. (google is suppose) I arrived maybe around 5 PM. They simply took my name and I dropped the trailer off, to be checked in the next day. Everything went well, but I usually like to make sure the deal is complete and there is no problems.

Russell L. 
Rating:
5.0

Customer did not leave a comment.

Brynthia T. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The app doesn't work on that property making is challenging to do self pick up. So I scheduled my pick up earlier than I needed it and then had to extend for another 24 hours.

Laura P. 
Rating:
2.0

Customer did not leave a comment.

Ayaz J. 
Rating:
5.0

Smooth transaction I couldn't expect any better, Well done Thank you.

james F. 
Rating:
5.0

Customer did not leave a comment.

Gerald F. 
Rating:
3.0

Customer did not leave a comment.

dave J. 
Rating:
3.0

Online service is too cumbersome. Had to upload driver license multiple times. Even though I did it before pickup. Lock device for key didn't open easily. Was difficult to find. Took 30 mins to actually get the keys. Without the phone support it would of been much more difficult. This will affect my rental decisions next time.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

AMY C. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

lawrence B. 
Rating:
4.0

Girl was super nice, quick and on her game. She even got me my UHAUL before 8am (she was early to work and helped me for FREE!). SANS DINERO GIVE THIS LADY A RAISE

Shayne I. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

While the location for pick up and drop off were very good...the booking through the UHAUL WEBSITE was a night mare. I had to speak with representatives several times about my booking a trailer, and several times I was given a different date for my reservation. Had i not called several times to be assured that my trailer pick up and drop off locations were accurate i would have been SOL woth no trailer. In the future i will NOT use the website for uhaul to book a reservation but will instead go directly to a facility to reserve.

MICAH B. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND S. 
Rating:
4.0

I go out of my way to do business here. Friendly and helpful

Marty W. 
Rating:
5.0

Very pleasant experience, friendly and there on time as requested. Very clean inside throughout front and back. Thanks for your help!

RODGER S. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

google maps are a little off for this location... told me turn LEFT at the light...destination will be on your right. Nope... turn RIGHT... destination on the right. OR better yet, just turn RIGHT into the gas station before getting to the light... Oh well.

Michael L. 
Rating:
5.0

This was a complex rental (10 days) and involved towing a large boat to a show in Grand Rapids. The 15' box truck worked well, but I was concerned about the transmission shifts (occasional misses). While in Grand Rapids, the shop checked it out and made some adjustments so that the return trip was uneventful. Nice job everyone. Good gear and good service. NOTE: if there's a way to NOT block the deck with the hand truck and straps, it would help with loading. Same with the bag of blankets. They were in the way.

David W. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Leslie R. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
5.0

Was a old trailer needs replaced but done the job

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Flora R. 
Rating:
5.0

Employees are always very nice.

Rachel F. 
Rating:
5.0

Very friendly Lady, had the truck cleaned off and warmed up for me

Linda H. 
Rating:
5.0

Thank you

Maria B. 
Rating:
5.0

Customer did not leave a comment.

tanya A. 
Rating:
5.0

Customer did not leave a comment.

Leslie R. 
Rating:
5.0

Great place to rent from!! Staff is helpful and friendly.

Steve B. 
Rating:
1.0

The driver side door was sounded like a wind tunnel. Even with 5g internet on my phone had continuous trouble trying to get key code and loading drivers license. U haul changed my truck size 3x and had wrong date down Even though I scheduled online for a Tuesday they said your reservation for Wednesday. Finally 1 lady at this location(employee) Saw me having extreme troubles offered to help and Finally able to get me a truck and complete the transaction after 45 minutes and I had to get 1800 help which he was very nice but I was already over the moon frustrated by this time. So the employee and 1800 talked too. So I went front online reservation of 10ft Truck to u haul changing it to 15ft, uhaul changing it again 20ft back to 15ft. Luckily after my delayed time start I was able to get truck back in plenty of time for the 4 hr. Time frame which I was extremely stressed about since the 45 minutes it to even get the truck. U haul gave me extra 45 minutes to return but they closed at a certain time. They didn't inspect vehicle upon return either which I found really weird too so I took a picture of mileage and gas gage. I went approximately 37 miles and returned with more gas than I started out with.

Sherry L. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
2.0

I returned the trailer at 2:30 pm on Friday, 11/04. The agent pointed to a spot in the drive and said to leave it there. No one inspected the trailer. I was told I'd get an email receipt for the return. It is now Saturday afternoon and I have received nothing. I feel the service in Perry was very poor.

Paul L. 
Rating:
5.0

Service was great and staff was very friendly

George F. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Easy in. Easy out. Very convenient. Picked truck up during business hours and easily returned after hours. No surprises. Great rates also.

ROBERTA MARY B. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Kyle Y. 
Rating:
5.0

Very easy to drop off. Person was very helpful also. Definitely will rent again.

Leslie R. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Keep up the good work. The process was simple and fast.

VAN M. 
Rating:
5.0

Friendly staff. They did there job very good 👍 up to them all @ Perry Uhaul.

Richard C. 
Rating:
4.0

I was charged for an additional day? That was the only problem.

robert H. 
Rating:
5.0

Customer did not leave a comment.

Rodney F. 
Rating:
4.0

Customer did not leave a comment.

Cameron H. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
1.0

Customer did not leave a comment.

Calvin S. 
Rating:
5.0

Customer did not leave a comment.

sandra P. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Very nice 👌

barbara L. 
Rating:
5.0

Truck was so jumpy and bouncy it didn't seem safe. I rent a lot of UHauls, and this was the worst truck I have had in 30 years. Not sure what was up with it. I told the person upon returning it and she said they would check it out. Other than that, everything was great and professional. Thank you.

sabrina F. 
Rating:
5.0

Customer did not leave a comment.

BadruDeen B. 
Rating:
4.0

when i return the uhaul on the app at the end it tried to charge me again when they charged me once befor i got to take the keys and use the equipment. so do you always charge up front and then reimburse the difference later after the equipment is returned? becasue i would have been more than happy to just pay at the end of the service when it was checked in an returnd the truck on the app, because there were no uhaul people left when i came back the same day to drop off.

kelton K. 
Rating:
5.0

Customer did not leave a comment.

Genevieve C. 
Rating:
3.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Kelly P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
5.0

Very friendly staff, and with the ability to upload info on app before picking up the rental, was in and out quickly!!

Jack C. 
Rating:
4.0

I paid for a furniture dolly it was not in the truck the uhaul guy was not there when I picked up the truck I had to go buy one the next morning at home depot so by them not putting it I. The truck it cost me 12 hours and $100 for a dolly and when I call to get some sort of refund. I magically get disconnected

Jeremy K. 
No reviews have been submitted for this location.

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