Customer did not leave a comment.Mark S.
Customer Reviews for Roadtrip Sunoco LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Daniel K.
Customer did not leave a comment.Kelly P.
Customer did not leave a comment.ANDREW G.
Very friendly staff, and with the ability to upload info on app before picking up the rental, was in and out quickly!!Jack C.
I paid for a furniture dolly it was not in the truck the uhaul guy was not there when I picked up the truck I had to go buy one the next morning at home depot so by them not putting it I. The truck it cost me 12 hours and $100 for a dolly and when I call to get some sort of refund. I magically get disconnectedJeremy K.
Customer did not leave a comment.Gordon H.
Quick and efficient.Jay E.
Staff were attentive to incoming customers.Jay E.
Customer did not leave a comment.Tim J.
Customer did not leave a comment.SEAN MICHAEL M.
The location that assisted me in my rental was beyond professional. My only issue is with the Uhaul program itself. More specifically their online webpages/ mobile application. They are slow, not up to date, and constantly require you to reload the page. I highly recommend a revamp of how the webpage is run. This is the second time I've rented from uhaul in The last six months and both times I spent way too much time waiting for the page to load or having to reload it.JOSHUA CLARK M.
Everything was great for meHOLLY DIANNE G.
Customer did not leave a comment.John G.
I Always work with this location because everyone is helpful and accommodatingMICHAEL DALE W.
We found a screw on the trailer that almost went into the tire of my motorcycle.Natasha D.
Customer did not leave a comment.Brent E.
Customer did not leave a comment.JODIE LYNN W.
All is good.JOHN EDWARD F.
Only complaint I have is they take forever to refund my deposit back onto my account.....CATHERINE RYAN H.
Customer did not leave a comment.RANDALL CHARLES B.
Customer did not leave a comment.MICHAEL OLSON C.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.MATTHEW HOLMES M.
Amber was very helpful with both pick up and drop off of trailer. The equipment was in good condition, ready to go, and worked out well. I had to make 2 trips with the 6'x12' trailer because I underestimated space needed for the move.JAMES THOMAS M.
Customer did not leave a comment.Randall D.
Customer did not leave a comment.Donald J.
The gas station attendants were beyond helpful in answering my questions. The drop off location was well above par in regards to cleanliness and amenities. This was a one way rental for me, if i were to rent again, i will be renting from and dropping off to this location regardless of the extra distance needed to travel.Joshua M.
great customer service, busy location so wait time was a little higher but overall was satisfied with the service provided. answered the few questions we had and was very friendly and accommodatingROBERT JOHN B.
Have rented here several times. Equipment always ready and staff very friendly and efficient. Would highly recommend this siteROBERT RONALD B.
Did the dropoff via phone...Never got any kind of confirmation of trailer return other than this survey, so there's that for one. #2 the whole app isnt very explanatory so I probably would try to find someone else to rent from next go roundLori F.
Customer did not leave a comment.ANTHONY P.
Customer did not leave a comment.THOMAS MACKAY H.
Service was very helpful and friendly!Deb N.
Customer did not leave a comment.Gerald N.
Customer did not leave a comment.Matthew P.
Customer did not leave a comment.PHILLIP LOUIS R.
Customer did not leave a comment.DOUGLAS LEW J.
Customer did not leave a comment.MARK DONALD G.
Drop off was at a truck stop/gas station; i ended up going to the checkout counter and was told "she's at lunch, just leave it and we will text you later". Either you need someone else to accept returned vehicles at this location, or you need to change your drop off times. ultimately, i did get an email saying "it was accepted", but i would have felt better had someone actually "checked it" when i was dropping it off.Jane D.
Customer did not leave a comment.JEFFREY H.
I turned it in a day early and did not get money back for that dayRICHARD MICHAEL B.
Customer did not leave a comment.Robert B.
Had to stand in line with gas station customers, then had to wait for manager to begin pick up process. 27 minutes later she goes to get the key for my truck. 30 minutes later, she tells me she can't get the lock box unlocked. She decided to give me a different truck and did not update my rental app to include and show correct start mileage and gas. I finally got the rental truck over an hour of waiting, which put me behind schedule with my paid moving helpers.RITA DIANE G.
Customer did not leave a comment.Tonya K.
Very poor location.BRANDON EUGENE B.
Customer did not leave a comment.ERIC JEROME B.
Customer did not leave a comment.MARK DONALD G.
Very helpful and efficient when hooking everything up to the car!Gabrielle T.
Customer did not leave a comment.JUSTIN WADE C.
Continue with the friendly service.KAYLE RANAE C.
This is my third time renting U-Haul equipment. It is the first time at this location. Amber communicated well and called me to confirm the pick-up time. Lacey was right there cleaning the vehicle when I arrived. When I returned Lacey was right there, again, and cheerfully asked if everything went ok. The charges were as stated. No surprises!LESLIE RUSSELL D.
Reservations were difficult.KATHRYN LEE L.
Trailer very old and showed its age. So glad tires held out during our tripROBERT RONALD B.
You were great, thank you!SAMUEL REED J.
Customer did not leave a comment.Elisabeth D.
My experience was fast efficient and the staff was pleasant.KAYLE RANAE C.
Customer did not leave a comment.DAVID RAY M.
Customer did not leave a comment.Dillon B.
Customer did not leave a comment.BERTBORGE B.
Customer did not leave a comment.John R.
Customer did not leave a comment.THOMASDONALD A.
Customer did not leave a comment.GARY R.
Customer did not leave a comment.DAVID ALLEN J.
Customer did not leave a comment.GARY WILLIAM L.
The 26' truck I used on 5/12 overall was a good truck. On my pre rental inspection I noticed a fluid drip from underneath the truck ( I thought it was motor oil). Turned out to be transmission fluid. There was minor laboring to shift correctly. I am satisfied with my rental except for the transmission issue.DONALD JAY M.
Customer did not leave a comment.TARAESHA MARIE C.
The service was excellent. The employee that helped me did a great job. I was very satisfied.TRACY DIANE S.
Customer did not leave a comment.JAMES LOUIS M.
The person helping me seemed inexperienced with the rental process. Because or this my return location was changed on metom O.
The lady that was working was very nice and they were quick to get me my final receipt.Kresstina L.
No way to improve our experience. The representative we worked with was super competent, kindly adapted when I couldn't do the online check-in and really made it easy.CANDACE MAE W.
Customer did not leave a comment.Zachary G.
The Mobile app was horrible to use. 1. It said my GPS indicated I wasn't at the location even though I was standing in front of the lock box. I had to walk around until it figured out I was there. 2. Too many particulars to deal with... Wouldn't accept my alternate contacts. 3. it took me almost an hour to get feedback and approval. The truck was great! The app horrible! Friendly people once I was able to speak with someone.Mark L.
The young lady was easy to work with and very knowledgeable about your trailers making sure we had the one we needed.LARRY DEAN H.
Customer did not leave a comment.Kaylee C.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.John J.
Customer did not leave a comment.DAVID ALAN W.
Customer did not leave a comment.JEFFREY DAVID G.
Customer did not leave a comment.jennifer I.
The staff was friendly, knowledgeable and extremely helpful. We would recommend them to anyoneTHOMAS LEON S.
Customer did not leave a comment.MARK ALLEN T.
I rented a 6x12 trailer..inside was clean outside could of used a wash but it's a trailer.. they were friendly and fast and was pleased they had a trailer..will use again if need too...GARY ALLEN M.
Customer did not leave a comment.PATRICIALEE K.
I absolutley LOATHE text message communication. Being forced to do so in thiz manner is insulting. Text messages claimed to be sent weren't received. First "customer service" telephone communication was subpar in thzt the representative hung up on me when I insisted she verbally provide me with the address of the "revised" pickup location. I still haven't received a call from anyone to file a complaint. U-Haul will be my LAST choice for any future move.TONI KINGSLEY C.
Customer did not leave a comment.SAMANTHA JO K.
Customer did not leave a comment.RENEE KAY P.
Customer did not leave a comment.SHANNON SUE L.
Customer did not leave a comment.RYAN JOSEPH D.
Awesome staff, very helpful. A+++EDWARD RAYMOND H.
Customer did not leave a comment.JAMES LOUIS M.
Employees were very helpful and courteous at pickup and drop offMARK ALLEN T.
Customer did not leave a comment.BRADLEY STEVEN R.
Customer did not leave a comment.DONALD JAMES H.
Customer did not leave a comment.Michael W.
The lady attendant did a great job for us and allowed us to get on our trip without much wasted time.RUSSELL O.
Customer did not leave a comment.JASON JEREMY S.
Ratchet mechanism is rusted on unit and not working 100 percentDave S.
Wrong location for drop off It went to ups on Huron church rd; I think 1690TIMOTHYA B.