Have rentals closer to where they live. Having to drive 40 plus miles to pick up a trailer is totally insane.
RUSSELL C
Customer Reviews for Rob Roy Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
pick up was great. easy
jonathan rThe best place to rent a Uhaul !!!!!!
Sarah RFor Rob Roy - Wonderful service! No complaints!! It was a little hard to return the trailer Sunday due to others parking very poorly and blocking the road. Perhaps big signs to remind folks not to be unwise? For Uhaul: Please post the correct hours instead of what you are listing now! Rob Roy has different hours than you list.
ARMIN QFun, friendly, professional human beings woking at Rob Roy Storage. I highly recommend this location of storage needs and U-Haul rentals.
SHAWN MThe cargo van was spotless and well-maintained. I drove 700 miles in two days! Comfortable. Great handling. Easy loading and unloading. Good gas mileage, and very good value!
LARRY GThe young man that helped me in the office was very professional and a real gem. He was very kind and so helpful. Please let him know i really appreciated his help and him. He was wonderful.
TINA MNick was absolutely awesome - called me right after I made the reservation, and also very helpful in person.
WIDO MJust keep up the good work.
CHRISTIAN FRob Roy staff was very professional, helpful, and kind.
CHRISTINE VMy comments are on the truck itself. The ignition switch was difficult, sometimes seemingly impossible to remove. This was verified by the Rob Roy person at check—in. There was a very irritating, inconsistent, high pitched “wind” whistle between about 58-62 miles per hour. Maddening Other than the experience was positive. I thank you for the service Mark
MARK MBrad and his crew were great, easy to work with. Definitely would recommend them to anyone needing moving assistance.
J CRob Roy Storage in Aptos was great. No issues with the equipment or service at this location. The issue we had with our U-Haul rental was that we requested our 15' truck to be ready for pick-up at Hoppy's Food Mart in Sunnyvale, CA - not Aptos, CA which was a one hour drive (one-way) from our location near Hoppy's. Thank God my husband was home and we could drive over the hill to the coast to pick up the truck, otherwise, I would not have been able to go pick-it up by myself that far away. It was shocking that the day before our scheduled pick-up date, Omar called us from U-Haul to tell us that the only 15' truck was in Aptos. Talk about an inconvenience! Not sure why you guys bother asking us "where" we want to pick up the trucks since you don't provide them at that location once we request it. To make us drive a 100 mile roundtrip just to pick up our truck, is insane. And to top it off - we told Omar to tell the Rob Roy Storage guy to put the 15' truck "on hold" for us, so no one would take it while we were driving for an hour to pick it up. Upon arrival at Rob Roy, the clerk didn't know who we were and received no call from Omar telling him to hold our truck. The service U-Haul provides is terrible. You clearly don't care about what we need or asked for - we're just left to fend for ourselves with whatever you have available. The moving truck was great - absolutely no complaints. It's the availability that's lacking and carelessness with what customers request.
IVA CNothing. Everything was great!
LEIGH AStaff was extremely helpful and friendly!
Renee FThey were closed when we dropped the vehicle off.
TERESA BFriendly, helpful, staff was very efficient.
DONNA LI highly recommend them. Very helpful, friendly, and fast service
Theresa TNew person working was very nice Helped me check out. I had bad phone service so couldn't do self check out. She was great
GARY RAlso, very professional and friendly
RAY WThe folks at this location are always cheerful, helpful, and great to work with. Never an issue!
christopher hEmployees were great! No issues. I recommend this Uhaul location.
DANIEL SBrad and Edgar were awesome and helpful. Thanks guys! Great no-nonsense u-haul experience.
BENJAMIN HElizabeth was great. Sweet, smiling and helpful.
MICHAEL MOutstanding service
RAY WMy favorite place to rent! Best in the area!
ERIC CGreat customer service
GREGORY LExemplary business. Staff was friendly, helpful, and clear in all communications.
JOEL SExcellent customer service from the representative
David YThere was no sign visible when I pulled up indicating where to park the trailer or where the office was. I eventually found the office. The man inside said that the rental was fully paid for and no additional money was required. He asked if I wanted the final paperwork emailed or printed. I asked for it printed. He said that would take a long time. So I said email was fine. He said to take the trailer up the steep hill around the side of the office to return it. He said that the gate would be open and someone would show me where to park. I backed the trailer out of where I guessed I was supposed to park and started up the hill. The gate was not open. There was someone in a little utility cart much further up the hill who was waving his arms. Eventually the gate opened and I drove further up the hill. He was sill waving his arms but I couldn't tell where he wanted me to go so I pulled into a flat area. He stayed in his cart and continued to wave his arms. He may have been saying something but he was too far away from me to understand what he said. I yelled out my window for him to come down and show me where to park. As he zoomed by in his cart he called me a "fuckin' bitch". Yes, that's what he said. I followed him for a short distance where he stopped. He kept waving his arms but I still couldn't tell where he wanted me to park. I moved slowly forward to where I thought he wanted me to go. His little dog jumped out of the cart and ran in front of my car. I slammed on my brakes, got out of the car and told him to unhook the trailer right where it was. I never got within 10 feet of him. He called me a "fuckin' bitch" again. He did start to unhook the trailer but his dog tried to jump in my car. I told him to keep his dog out of my car and he called me a "fuckin' bitch" again. Eventually, he got the trailer unhooked. I told him I was leaving and guess what? He called me a "fuckin' bitch" for the 4th time. I drove around to the office and told the man in the office what had happened. I was not happy and was making my points loudly. I asked for a receipt and told him it better have a zero balance. He said fine but he was calling the police. It took him all of 5 seconds to print the receipt which I took and left. I believe one of the men was named Damian and the other was Edgar. I don't know which was which.
EUGENE MThe people showed they cared about us and were extremely friendly.
DAYANA TEverybody working there was incredible. Professional, kind, and are tremendous assets to UHAUL and the whole business! Robert
ROBERT SDamien was awesome and made my experience amazingly smooth. Thank you so much!
Richard MVery accommodating to my needs.
DANIEL GAAA
RICHARD AClean floor mats better marijuana was on floor
DAX AJust keep it as nice as it was!
Molly IExcellent service!
Cheryl UWorked out real good. Got in and out without any snags or surprises. Office and yard personnel all very helpful and polite. Thank you very much.
robert mThis faculty was great. The best and easiest U-Haul experience I have had. The staff is very friendly and helpful. In and out for pick up and drop off. Very pleased with the overall experience.
Miranda QEveryone at Rob Roy was super nice and friendly. When I returned the truck, Damian (if I remember the name right) even invited me to join an after-work event. Everything was super easy with the truck rental. I would def recommend these guys!
Kevin MDog off leash a hazard as it ran to trailer as I towed it in.
Paul BI had an awesome experience. Everything was smooth. My move was very successful. Thank you!
Mandari DThe location is great, it's close to our house but the cell service there is spotty so it makes contactless pick-ups challenging. We get it done but it takes a while.
MATTHEW SFriendly, welcoming, great place.
Lauren Tit was a little off the beaten pass and hard to find. a better map on u haul website would be helpful. thank you.
JOAN LGreat customer service!
Gar EVery helpful and friendly. Picked up my van and equipment quickly.
Robert RNothing. Everything was great. Van clean & we were treated well. Friendly & efficient service. Thank u. Great experience
Linda SGreat customer service.
Beth ZQuit switching from preferred location. I called them and they had plenty of trailers to rent despite the lies your operator that called me the day before committed.
Michael LEverthing went smoothly as expected. Office guy had a more than reasonable sense of humor!
Peter CThe trailer rental was great. It was the moving service that was a nightmare. They don’t even have a business license for recourse. My 70” TV is still out after 2 days because I can’t move it.
Linda SThe staff was so kind and friendly, the van was clean and well maintained.
Alla Z