Customer Reviews for Rob Roy Storage
(U-Haul Neighborhood Dealer)

277 reviews

10405 Soquel Dr   Aptos, CA 95003

(831) 331-4253

Hours

  • Mon–Sat
    9 am–4:30 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(831) 331-4253

10405 Soquel Dr
Aptos, CA 95003

Services at this Location:

Hours

  • Mon–Sat
    9 am–4:30 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
3.0

Customer did not leave a comment.

Annalisa P. 
Rating:
5.0

Customer did not leave a comment.

Cynthia K. 
Rating:
5.0

Great service from both gentlemen working there.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Roman K. 
Rating:
5.0

Excellent service all the way around -- especially helpful in making a drop-off location change for us.

Michele H. 
Rating:
5.0

Amazing experience!

Tara S. 
Rating:
5.0

Nothing at all to improve. Courteous, helpful, competent customer service. Thank-you!

Michele H. 
Rating:
5.0

Customer did not leave a comment.

Oren N. 
Rating:
5.0

The folks at Rob Roy couldn't have been more helpful and courteous, making our truck return a breeze. Absolutely a five-star establishment!

Michele H. 
Rating:
5.0

Great staff!

ANTHONY A. 
Rating:
5.0

Great system! Thanks

Kathleen W. 
Rating:
5.0

Customer did not leave a comment.

Felix M. 
Rating:
4.0

Did not let me return unusedboxes and had to go to another location. .

Debra D. 
Rating:
5.0

Nothing, its perfect as is.

Lawrence M. 
Rating:
5.0

One of the best UHaul rental experiences I've ever had. Entire process was nothing but positive. Even the representative who managed the rental was positive, which isn't always the case.

James S. 
Rating:
5.0

Outstanding!

Mary P. 
Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
5.0

The truck had a number of issues -- the ignition was stuck and I needed to jiggle it repeatedly to get the car to start. The locks on the door didn't work properly....the key didn't seem to operate them. We also had an engine light go on mid-trip requiring us to call road side assistance and wait for someone to check out the engine. All of this was inconvenient and led to a fairly stressful rental experience. Not what you want to hear...but that's simply the truth.

Mark G. 
Rating:
5.0

Great service. Good location, not too busy

Joe D. 
Rating:
5.0

Damion was very helpful and very nice. I would highly recommend this spot for renting uhauls

Tristana B. 
Rating:
4.0

Customer did not leave a comment.

Teresa C. 
Rating:
4.0

Customer did not leave a comment.

erma R. 
Rating:
5.0

Excellent experience all around - friendly knowledgeable staff, ease of access and use, easy transaction. Five stars and more

Ross F. 
Rating:
5.0

We did a drop off but talked to them earlier in the day and they left blocks for us to to out under the wheels and gave instructions when I called the second time that day. We were doing same day drop off instead of a two day rental. There was nothing anyone could do about the two day rental and price even though I didn't need the trailer but a few hours that day.

Jeni D. 
Rating:
5.0

Customer did not leave a comment.

Lilia V. 
Rating:
5.0

The team was wonderful and will get my business again. Thank you!

Matt K. 
Rating:
3.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
5.0

Service was great and employees were friendly and knowledgeable.

Colleen H. 
Rating:
5.0

Overall this was a great experience. The folks at Rob Roy were helpful , friendly and professional. I would definitely recommend renting From this location.

Roland K. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

easy and fast rental, very friendly staff, would definitely recommend

Laura H. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Donte T. 
Rating:
5.0

I needed a last minute U-Haul and Damian at Rob Roy Storage went above and beyond to help me. I will definitely use his location again.

Courtney M. 
Rating:
5.0

Very friendly employees

JASON B. 
Rating:
5.0

I thought the whole experience was fantastic. The interior was so clean and the driving experience was awesome; I actually want to own one now!

Courtney W. 
Rating:
5.0

Customer did not leave a comment.

Colt B. 
Rating:
5.0

Great staff!!!

Juan M. 
Rating:
3.0

Everyone should be required to bring it back full. It's really a hassle when you pick up the truck and it Has 1/4 tank and you have to immediately go fill it up. Then I have to try and only put in enough gas to get back with 1/4 tank. Or else I'm burning money. If everyone brought the truck back everyone would get start full and can fill up before returning. That makes way more sense than trying to return a truck with a 1/3 tank.

Joseph A. 
Rating:
5.0

Great place, always clean and friendly staff!

Anthony A. 
Rating:
5.0

It's nice they had a van available—most places around here only have trucks.

Sequoia H. 
Rating:
5.0

Incredibly friendly and accommodating staff.

Conor P. 
Rating:
5.0

Excellent service and very friendly.

AdrianL F. 
Rating:
5.0

Great service

Bill C. 
Rating:
5.0

A+ perfect experience! Speedy, friendly service. I highly recommend Rob Roy Storage for all you're Uhaul needs.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

LowelL A. 
Rating:
5.0

Customer did not leave a comment.

christopher H. 
Rating:
3.0

Customer did not leave a comment.

Veronica V. 
Rating:
1.0

When a customer picks up a truck that has been documented as having a gas tank that is empty, please take note of it at the drop off location. Do not charge them a fuel charge! Do not bill their credit card & tell them that charge will take ten days to remove, so they will need to pay it before interest fees accrue!

JENNIFER B. 
Rating:
4.0

Very convenient. Truck was ready upon my arrival easy check in easy check out! Great customer service, very friendly!

DAVID F. 
Rating:
5.0

During transit the right rear tire shredded. We called the help line and Del took care of us. She dispatched a tow truck and checked in on us while Armando changed our tire and sent us on our way. The entire experience was handled very professionally and we appreciated all the help as we were temporarily stranded.

Michael S. 
Rating:
5.0

Good service

Milo C. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Excellent

JON Y. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

WADE W. 
Rating:
5.0

Great Service!!

Randall H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

molly R. 
Rating:
3.0

I was charged $1.59/mile while the posted rates at the location were either 1.19 or 1.39 based on the day of the week. I was also told that the vehicle had 3/4 of a tank of gas and returned it at the same. The Actual amount was 11/16.

scott W. 
Rating:
5.0

Great customer service. Made it super easy. Will return in the future!

Zachary D. 
Rating:
2.0

Customer did not leave a comment.

ERSEN T. 
Rating:
5.0

Customer did not leave a comment.

Emerson D. 
Rating:
5.0

Great Service

RANDALL H. 
Rating:
5.0

Customer did not leave a comment.

RANDALL H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
1.0

I was charged for a whole day for being 15 minutes late.

PETER O. 
Rating:
5.0

Customer did not leave a comment.

Dean K. 
Rating:
1.0

Have a pleasant person at this site.

Antonios H. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

Pete G. 
Rating:
5.0

Customer did not leave a comment.

Mario S. 
Rating:
4.0

Customer did not leave a comment.

MANUEL D. 
Rating:
5.0

Damian very professional, stream line service

John J. 
Rating:
4.0

When I have rented in the past, truck has been freshly washed and ready to drive out. I think prior mgmt set bar very high; I'm spoiled

Keith R. 
Rating:
5.0

Great experience picking up my uhaul from Rob Roy Storage!

Laura S. 
Rating:
5.0

Nothing to improve.

Kathryn S. 
Rating:
3.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

Great customer service

David K. 
Rating:
5.0

Damien was helpful and friendly. I've never seen such a well kept facility. The grounds were beautiful. If I need a storage unit, I will go there.

Cindy P. 
Rating:
4.0

I was told that tires for trailer were brand new. Anything but that. Worn down to nearly bald tread. Had to insist on spare tire being provided in case of blow out. Tires especially need to be maintained to commercial standard requirements and for the safety of customers.

Israel H. 
Rating:
5.0

Customer did not leave a comment.

STUART K. 
Rating:
5.0

Friendly and helpful staff.

Rikard K. 
Rating:
5.0

Customer did not leave a comment.

jan J. 
Rating:
5.0

I DID clean up the interior bed before loading, however, the transaction was otherwise professional, courteous, humorous and just like renting from a neighbor: a pleasure to do business with!!! And need I mention LOBO!? A breeze to do business with!!!

PHILLIP B. 
Rating:
5.0

Awesome service!!

Lona C. 
Rating:
5.0

Everyone there were so nice and friendly, we also loved the area and seeing the dog's.

Tiffany D. 
Rating:
5.0

Customer did not leave a comment.

Samir F. 
Rating:
3.0

You changed my reservation last minute did not contact me until 5 minutes before pickup, this added a extra 30 miles to my trip at 89 cents a mile so had to cut my plans short as that extra mileage was not in my budget. When I called your office to see if you would discount the extra mileage. I was told no that that's just the way it was. so really will consider other options on my next truck rental!

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Extremely helpful with all areas of need. Extremely reassuring regarding all issues. Extremely supportive with all details. Very positive experience overall.

Christine F. 
Rating:
5.0

Great customer service!

Dennis O. 
Rating:
5.0

The overall experience with the location wasn't the problem. The problem was that U-Haul scheduled a pickup in two locations 40 miles apart and didn't notify me of this. I arrived at 8am to pick up a 15' truck and autotransport and there was no autotransport so I had to wait until 9am which is the time the pickup location opened. While waiting I decided to contact U-Haul to find out why there was no autotransport at that location and that's when they informed me that I would have to drive to another location 40 miles away. Well that travel wasn't in my plans for the day so that of course changed everything I had scheduled. I decided to load the truck and then make the 40 mile trek to the other location. Once there I find out that the autotransport right turn signal doesn't work with the truck that I picked up at the other location and the location with the autotransport had about 20 of the 15' trucks but didn't do one way rentals. So now my only option was to drive away with no autotransport because there was no one at that location who could test the wiring on the truck. Now I am scheduled to be on the road at 8am the next morning and no autotransport to put my other vehicle on. I spent hours on the phone that evening with U-Haul trying to get someone to figure something out. The reason it was hours was due to the phone system kicking me back to the general que after being placed on hold and then having to wait another 30 minutes to get a new person and then explain the whole situation all over again. Finally someone took my number and called me back with an option that would possibly have me on the road 6 or more hours later than planned but I would have to drive 35 miles in the opposite direction this time to have someone look at the truck at 7am which is an hour before my departure. If they determined that the wiring was the problem then they would issue me another truck and then schedule some movers to come offload my truck and load it onto another working truck. There was no timeframe for the arrival of the movers either so they could have arrived sometime after noon or later. I had to make the decision to skip that visit and get on the road with my wife volunteering to drive our other vehicle since we were without an autotransport. This was a terrible experience with U-Haul and I didn't want to write this but felt the need to so that this wouldn't happen to someone else. All U-Haul towing vehicles should be checked for working wiring just like a personal vehicle would when renting dollies/autotransports from U-Haul.

Darryl E. 
Rating:
5.0

Suuuuper Clean (COVID-19 sensitive) office run by really nice staff!

Toby E. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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