The staff was so kind and friendly, the van was clean and well maintained.Alla Z.
Customer Reviews for Rob Roy Storage
(U-Haul Neighborhood Dealer)
Aptos, CA 95003
Services at this Location:
- Mon–Sat9 am–4:30 pm
Special Operating Hours
- 12/25/2023: Closed
- 12/26/2023: 1:00 pm - 5:00 pm
- 1/1/2024: Closed
- 1/2/2024: 1:00 pm - 5:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dave M.
Customer did not leave a comment.Nathan C.
Customer did not leave a comment.Joy F.
Rob Roy Aptos Ca The best in the West!! Manager is so welcoming and amazing local feel at home vibe!Terrance G.
Customer did not leave a comment.Kenneth V.
Different experience altogetherBRUCE T.
This facility and manager are extremely pleasant-- a very nice experience. However, we had an issue with the gas gauge on the van we rented. Although the gas gauge said it was full, shortly after we left the premises, the gauge showed approximately 7/8 of a tank full. Our total round-trip was 15 miles. At the conclusion of this 15 mile trip, the gauge was at 3/4 full and the tank required 6 gallons of gas to bring the gauge back to the full mark! That's 2.5 mpg-- completely unreasonable for the mileage with a van. Unfortunately, there was no point in making a issue over this because we should have brought the van back when we saw how fast the gauge was going down.Linda C.
Damien was awesome! Everything was smooth!David D.
Customer did not leave a comment.Tricia R.
Customer did not leave a comment.Jared S.
The line up of rentals are parked very close together and next to a trench. I'd say better distanceJoshua R.
Customer did not leave a comment.Paul N.
Customer did not leave a comment.Cherie R.
Prompt considerate and excellent service.Jeff E.
No counter service on Sunday and had to checkout via app. That process was excruciatingly slow and took half an hour. And I had pretty much the same experience when returning (less a rating for the location than the app). Once we got into the rental we found that our additional equipment hadn't been provided - yet it still was billed (called and got a refund, at least). On the plus side, the van was in great condition and fully fueled up. I was disappointed, though, when I found that the van couldn't fit a queen sized bed (rented vans from Home Depot ( Ford Transit) before that could).Soeren B.
Nothing, you guys were Awesome, even your gardener was friendly. Thank You Rob Roy U-haul of Aptos, CA. I will definitely use you again! Lori L. Soquel, CALori L.
Nothing, it was wonderful!NORMALEE E.
I have been going here for years and I would not use any other you haul rental facility everElaine B.
You were awesome !! I think his name was Brad at the desk and so helpful!!Tim J.
Customer did not leave a comment.Hans-Theo J.
Very helpfulâ€¦great experience!Jackie V.
Extremely helpful and courteous! Far beyond the call of duty!PHILLIP B.
very happy and glad we have a rental close to home.beth B.
Great guys were very helpful!Lindsey D.
Everything was greatThomas L.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Lisa L.
Easy to work with.Kirk L.
Customer did not leave a comment.MOISES A.
They cared. I mattered to them nTroy D.
Customer did not leave a comment.Ashley B.
Customer did not leave a comment.Annalisa P.
Customer did not leave a comment.Cynthia K.
Great service from both gentlemen working there.Stephen D.
Customer did not leave a comment.Roman K.
Excellent service all the way around -- especially helpful in making a drop-off location change for us.Michele H.
Amazing experience!Tara S.
Nothing at all to improve. Courteous, helpful, competent customer service. Thank-you!Michele H.
Customer did not leave a comment.Oren N.
The folks at Rob Roy couldn't have been more helpful and courteous, making our truck return a breeze. Absolutely a five-star establishment!Michele H.
Great staff!ANTHONY A.
Great system! ThanksKathleen W.
Customer did not leave a comment.Felix M.
Did not let me return unusedboxes and had to go to another location. .Debra D.
Nothing, its perfect as is.Lawrence M.
One of the best UHaul rental experiences I've ever had. Entire process was nothing but positive. Even the representative who managed the rental was positive, which isn't always the case.James S.
Customer did not leave a comment.CARL B.
The truck had a number of issues -- the ignition was stuck and I needed to jiggle it repeatedly to get the car to start. The locks on the door didn't work properly....the key didn't seem to operate them. We also had an engine light go on mid-trip requiring us to call road side assistance and wait for someone to check out the engine. All of this was inconvenient and led to a fairly stressful rental experience. Not what you want to hear...but that's simply the truth.Mark G.
Great service. Good location, not too busyJoe D.
Damion was very helpful and very nice. I would highly recommend this spot for renting uhaulsTristana B.
Customer did not leave a comment.Teresa C.
Customer did not leave a comment.erma R.
Excellent experience all around - friendly knowledgeable staff, ease of access and use, easy transaction. Five stars and moreRoss F.
We did a drop off but talked to them earlier in the day and they left blocks for us to to out under the wheels and gave instructions when I called the second time that day. We were doing same day drop off instead of a two day rental. There was nothing anyone could do about the two day rental and price even though I didn't need the trailer but a few hours that day.Jeni D.
Customer did not leave a comment.Lilia V.
The team was wonderful and will get my business again. Thank you!Matt K.
Customer did not leave a comment.Jerry B.
Customer did not leave a comment.Randall H.
Service was great and employees were friendly and knowledgeable.Colleen H.
Overall this was a great experience. The folks at Rob Roy were helpful , friendly and professional. I would definitely recommend renting From this location.Roland K.
Customer did not leave a comment.John W.
easy and fast rental, very friendly staff, would definitely recommendLaura H.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Donte T.
I needed a last minute U-Haul and Damian at Rob Roy Storage went above and beyond to help me. I will definitely use his location again.Courtney M.
Very friendly employeesJASON B.
I thought the whole experience was fantastic. The interior was so clean and the driving experience was awesome; I actually want to own one now!Courtney W.
Customer did not leave a comment.Colt B.
Great staff!!!Juan M.
Everyone should be required to bring it back full. It's really a hassle when you pick up the truck and it Has 1/4 tank and you have to immediately go fill it up. Then I have to try and only put in enough gas to get back with 1/4 tank. Or else I'm burning money. If everyone brought the truck back everyone would get start full and can fill up before returning. That makes way more sense than trying to return a truck with a 1/3 tank.Joseph A.
Great place, always clean and friendly staff!Anthony A.
It's nice they had a van availableâ€”most places around here only have trucks.Sequoia H.
Incredibly friendly and accommodating staff.Conor P.
Excellent service and very friendly.AdrianL F.
Great serviceBill C.
A+ perfect experience! Speedy, friendly service. I highly recommend Rob Roy Storage for all you're Uhaul needs.Anthony S.
Customer did not leave a comment.LowelL A.
Customer did not leave a comment.christopher H.
Customer did not leave a comment.Veronica V.
When a customer picks up a truck that has been documented as having a gas tank that is empty, please take note of it at the drop off location. Do not charge them a fuel charge! Do not bill their credit card & tell them that charge will take ten days to remove, so they will need to pay it before interest fees accrue!JENNIFER B.
Very convenient. Truck was ready upon my arrival easy check in easy check out! Great customer service, very friendly!DAVID F.
During transit the right rear tire shredded. We called the help line and Del took care of us. She dispatched a tow truck and checked in on us while Armando changed our tire and sent us on our way. The entire experience was handled very professionally and we appreciated all the help as we were temporarily stranded.Michael S.
Good serviceMilo C.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Mark J.
Customer did not leave a comment.WADE W.
Great Service!!Randall H.
Customer did not leave a comment.DANIEL M.
Customer did not leave a comment.molly R.
I was charged $1.59/mile while the posted rates at the location were either 1.19 or 1.39 based on the day of the week. I was also told that the vehicle had 3/4 of a tank of gas and returned it at the same. The Actual amount was 11/16.scott W.
Great customer service. Made it super easy. Will return in the future!Zachary D.
Customer did not leave a comment.ERSEN T.
Customer did not leave a comment.Emerson D.
Great ServiceRANDALL H.
Customer did not leave a comment.RANDALL H.
Customer did not leave a comment.ROBERT A.
Customer did not leave a comment.RANDY H.