Customer Reviews for Rob Roy Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rob Roy Storage
paul c. on
Damien and Edgar were very professional. Edgar hooked the trailer and checked the wiring. Nice touch!
ken r. on
nothing...everything was wondetful....
DENISE S. on
Friendly, helpful and Pleasant staff! Thank you to Rob Roy U Haul in Aptos! Thank you for making this move easier than anticipated.
Peter G. on
Great guys had my trailer ready
MATTHEW W. on
helpful, friendly crew
Aaron B. on
The guys at Rob Roy Storage are top notch and great to work with! You can tell these guys love their job.
mo B. on
Excellent service!
John R. on
Jimmy was organized, friendly, and made sure everything was good for my rental. I rented a trailer, but all the U-Haul equipment on the premises looked like it was in great shape. I would highly recommend to anyone in the area needing equipment!
Fernando G. on
Outstanding service. Made it super easy to drop off the trailer. Called me for instructions.
mike c. on
Great service
Keith R. on
These guys are awesome!
Chris M. on
Great Service. Very accommodating, will definitely be my go to when I need a UHaul.
Robert P. on
Rob Roy rentals are the best. Will keep going back for sure.
TAMMY LUCIA I. on
Jimmy Doss gave the best customer service. I will use rob Roy storage again for my uhaul needs.
Michael W. on
Given the space, I don’t know how it could be done, but it would be nice to have a couple more parking spaces.
FRANCISCO G. on
It was my best experience thus far renting a U-Haul. A great location to get a rental from. The entire staff was involved in my rental process and very helpful.
JAMIE S. on
You’re the best!
Andrew R. on
Quick, in and out
kerry m. on
Very happy with the staff at this location How ever the billing soft ware used didn’t go smoothly at all . It rejected two credit cards,and had to be done on the phone with billing A little unnerving at the time.
Steve B. on
Location is a little off the beaten path but very well maintained and friendly staff.
Seth W. on
I am not discounting prior reps and i never have had a bad expirence either I had good ones. His professionalism stands out. Rob Roy is. a facility I rented from this time and having. Gone to every other place in Santa Cruz prior I can say none of them come close to this place.
Blain D. on
Great customer service!
Jessica W. on
They were completely out of line as far as getting the van returned. There was no contact made by them only by Chp threatening to file a stolen vehicle report. This is unacceptable ad far as I am concerned. Not once did rob Roy storage try to contact me prior to vontacting authorities. I am appalled by the actions taken and the way things were handled. I cannot even believe I had to go through such drama over a uhaul rental
michele g. on
Jimmy was very good at his job.
Drew m. on
Jimmy was just amazing! Wish everyone could be as engaging and efficient and energized as Jimmy when checking customers in. This world would be a much better place. Thank you so much, Jimmy, for making our experience with Uhaul such a positive one! Sincerely, The Mathers (Drew, Chihiro, and Matthew)
Frank G. on
Great experience would rent again from this location and owner
RYAN P. on
Worst place I’ve ever dealt with. Rude people who cursed at me Ana hung up on me. I will never ever use uhaul again.
Jimmy D. on
Quick, polite, helpful, and friendly. Ill be back again.
Alexandra H. on
I can't think of anything to be improved, everyone at this location was extremely friendly and helpful.
Trisha M. on
I will always rent from this location! I usually go to a different one on Soquel and made this reservation by accident and I’m so glad I did. Customer service was top notch! Thank you Rob Roy Storage!
Scott P. on
Jimmy was super friendly!
Jason K. on
Jimmy is great.
JAMIE S. on
You’re doing great! Thank you
Donna R. on
great customer service
NICK H. on
Excellent service, friendly staff, clean facility. BEST LOCATION I'VE BEEN TO!
Richie r. on
Nothing , service was fantastic
laurie w. on
Have the right size truck (as reserved 4 months prior) available at the promised pick-up location so we don't waste 2 hours sorting things out to get what was ordered.
Michael M. on
Nothing first cabin treatment
Nick R. on
I have rented from other Uhaul dealers before, this location was a little further away than other dealers I have used in the past, but they had available vehicles last minute. Moving forward anytime I need a Uhaul l I will be going back to Rob Roy Storage. Jimmy, who works in the office, was so professional, polite, and went above and beyond to provide an excellent customer service experience. 5 Stars! -Nick
Adrian W. on
Jimmy is Friendly and Professional
AARON S. on
Great service and cool people, Rob Roy's was the easiest Uhaul location I've used.
menne d. on
Drop off location easily found but was closed on Sunday. Dropped key off in box. I just noticed that I am charged $25 for cleaning. I returned the car with neatly cleaned and folded furniture pads and the car in the same cleanliness state as I received it. I understood that to be the standard for clean. Turns out, Uhaul not only wants more gasoline when returning the car, but also a cleaner car. Uhaul clearly measures with 2 standards. Pure greed. My experience is really, really bad and very expensive. I will not use nor recommend Uhaul ever again. Menko Deroos +1-408-421-4465
Kenneth F. on
The equipment appeared to be clean and well maintained, but incomplete. We were very disappointed that we had to go to another business in order to begin our trip. Also, we were unable to get running lights. We purchased small flashlights so that we could drive at night (and had some concern about getting a ticket). We were charged for a larger trailer (which we did not realize). Also, we were told that an extra day would be $20. We decided not to do add this to our bill and felt encouraged to do this because we would be reimbursed when we turned the trailer. We were told Uhaul does not do this when we returned the trailer. We voiced our unhappiness with this experience and Uhaul did reimburse us for the charge of the larger trailer and the $20. We appreciate that our concern were heard and something was done about it.
Beau B. on
The gentleman that helped us in the office was great! Super nice and welcoming. He was also very helpful
Kenny B. on
No complaints, very smooth transaction, would use again!
Patrick A. on
This location not only "walked the talked" but did so with a very friendly attitude. The van I rented was clean and ready to go. When I returned the van, i was happy to see that the U-Haul looked for the best deal for me based on miles. Great location!
Eliana A. on
Jimmy was awesome. He was very nice and made me want to come back to this location every time I need to rent a vehicle. Might even start using the storage lockers they offer here and tell my friends as well. thanks !
Keith R. on
Great, friendly service - a brand asset.
tony b. on
I live in Gilroy and on short notice was able to get a truck in Aptos, Would like to see more trucks in Gilroy.
Rosalind S. on
I was very pleased with how nice everyone was. They were great! I am for sure going back, and am considering moving my storage to them. Very happy customer!
Sandra M. on
I did not get the discount I was promised. And the wait to get the rental was excessive.
VALERIE L. on
Someone rented equipment in my name and my email. However it was their phone number and credit card used. Someone needs to be more careful!!!
Robert B. on
My experience was great in every way. The rental of a truck was fast and easy. Jimmy at the Rob Roy location really knows what he is doing. If I ever need to rent a truck or van again, this is where I will go.
Thomas R. on
Jim was real nice and worked w/me when I needed the van for extra days. Also appreciate Uhaul's computer system calculating my mileage cost in my favor, thank you. Tom Reed
nola h. on
This location was actually the best Uhaul or Penske or Budget that I have ever been in. Nice, efficient, considerate, They seemed to actually like their job and the work that they do. If you want to improve Uhaul, get your other locations to step up to the level of this Uhaul location.
Luis M. on
Very nice people, they showed me how to use it
John J. on
Friendly staff; they are great to work with!
Taylor B. on
Jimmy was also very friendly. The two nicest people I have ever worked with at Uhaul. My only complaint and I hope you take this into consideration was I had to pay $9.98 more for extra miles. I rented a Uhaul back in April from Livermore to Aptos. Same location for pickup and same for unloading and did not go over in miles. The drop off location yesterday was further out and approx 8 miles further than my last drop off. Your system had given this as an option and yet I the consumer was charged. You think it would give a grace of 10 miles. It;s the principle of this and that's the only reason I am complaining. If the system gives me 3 options for delivery and is showing this location is the closest (and it wasn't) then why am I charged. Your system showed me options.
Kiandra K. on
Valerie was very helpful and friendly!
Ron A. on
Dude even showed up early so I could begin packing early
Aaron L. on
Thanks Damian!
Elizabeth B. on
The website has glitches. The availability of rentals is not accurate. My experience was frustrating and annoying because of the website.
Machelle S. on
I don't see how anything could be better at Rob Roy Storage. Customer service was impeccable! Check in and check out time was swift and consistent. Very friendly.