Brent was great. The checkout process was quick/easy and because I’m not good with maneuvering a trailer (backing up) he offered to park it in a parking slot for me. …very grateful.
Michelle K
Rob Roy Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aptos, CA 95003
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Good customer service
RASHID ZIf you’re planning a long-distance move, do yourself a favor and do not rely on U-Haul. On Friday, June 12, I went into the Santa Clara store to see if I could get a one-way truck from the Bay Area to Los Angeles. They told me they didn’t have one available that day, so I adjusted my entire plan. I decided to fly back up on June 20, stay in a hotel, and pick up a truck on June 21. I explained all of this clearly to the manager, Ashlee Truong. I told her I would be buying flights, booking a hotel, and that I had no Plan B. She told me that if I put down a deposit, I would 100% have a 15-foot truck available on June 21 at 9:00 a.m. at the Santa Clara location. Great. So on June 12, I still had to rent a van to move my things out of my dorm and into storage. I returned the van on Saturday, June 13, and once again explained my situation to an employee. I asked him to double-check my reservation. He confirmed everything was set and told me there would be no problem picking up the truck on Sunday, June 21. Fast forward a week, just a few hours before my flight, I got an email saying that if I wanted the 15-foot truck, I would have to pick it up in Aptos, near Santa Cruz. For anyone local, you already know how ridiculous that is. SFO to Aptos/Santa Cruz can easily be a 1–2 hour drive. And remember, I was flying in. I had no car. So, apparently, the new plan was for me to magically teleport from SFO to Santa Cruz to pick up a truck I was repeatedly told would be ready in Santa Clara. I called the Santa Clara location and asked why my pickup was suddenly over an hour away. I asked to speak with Ashlee, but was told she “doesn’t work weekends.” Interesting, considering I had spoken with her on a weekend before. The employee said there was nothing he could do. I called U-Haul customer service. Same answer. I called U-Haul scheduling. Same answer. So now I’m left trying to figure out who is actually responsible for the false information I was given. On June 12, U-Haul Santa Clara told me the truck and location were guaranteed. On June 21, literally three hours before my flight, the story suddenly changed to: “Sorry, scheduling is messed up, and we can’t help you.” The store points to scheduling. Scheduling points back to the store. Meanwhile, I’m the one who booked flights, paid for a hotel, and planned an entire move around their guarantee. The most frustrating part is the complete lack of professionalism and accountability. Southern California U-Haul locations have never given me this kind of issue, but the Bay Area locations seem to operate in a completely different universe. I don’t know if this location needs new leadership, better training, or a full culture reset, but something needs to change. Long-distance moves are already stressful enough without being misled until the last possible minute. TL;DR: I was repeatedly told my one-way truck reservation from the Bay Area to Los Angeles was guaranteed at the Santa Clara location. Hours before my flight, U-Haul changed the pickup to Aptos/Santa Cruz, over an hour away, despite knowing I was flying in with no car and no backup plan. If you’re a Stanford student, employee, or anyone planning a long-distance move, avoid this location and use another rental company nearby.
ALEJANDRO OTrailer was ready and the two gentlemen working there were helpful with pickup and drop off. Good experience.
George BThe guy at the counter was polite very helpful and I will definitely go back to rent there again thanks guys!
Fernando m