Rob Roy Storage in Aptos was great. No issues with the equipment or service at this location. The issue we had with our U-Haul rental was that we requested our 15' truck to be ready for pick-up at Hoppy's Food Mart in Sunnyvale, CA - not Aptos, CA which was a one hour drive (one-way) from our location near Hoppy's. Thank God my husband was home and we could drive over the hill to the coast to pick up the truck, otherwise, I would not have been able to go pick-it up by myself that far away. It was shocking that the day before our scheduled pick-up date, Omar called us from U-Haul to tell us that the only 15' truck was in Aptos. Talk about an inconvenience! Not sure why you guys bother asking us "where" we want to pick up the trucks since you don't provide them at that location once we request it. To make us drive a 100 mile roundtrip just to pick up our truck, is insane. And to top it off - we told Omar to tell the Rob Roy Storage guy to put the 15' truck "on hold" for us, so no one would take it while we were driving for an hour to pick it up. Upon arrival at Rob Roy, the clerk didn't know who we were and received no call from Omar telling him to hold our truck. The service U-Haul provides is terrible. You clearly don't care about what we need or asked for - we're just left to fend for ourselves with whatever you have available. The moving truck was great - absolutely no complaints. It's the availability that's lacking and carelessness with what customers request.
IVA C
Rob Roy Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aptos, CA 95003
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing. Everything was great!
LEIGH AStaff was extremely helpful and friendly!
Renee FThey were closed when we dropped the vehicle off.
TERESA BFriendly, helpful, staff was very efficient.
DONNA L