Vehicle had prior damage that was not disclosed by store staff. I made sure to take my own photos of damage.
Tanya M
Customer Reviews for Robinson ACE Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
jorge gNone
Daniel ANothing
david tVery easy - no hassle !
jay gThe truck was not full of gas and they told me that. Having it on 1/4 tank is a bit odd as if it was on full, I'd know exactly how much gas I used and could just fill it up again.. The inside was a bit dirty. Not sure what happened to the dash and windshield where someone had set something crusty and it also had some sort of substance on the inside of the windshield that was right in my field of view. I would have had to gotten a flat razor to scape it off the inside of the window to clean it off. As it was a quick rental, I didn't bother. I returned it in the same shape I picked it up. Was weird too that UHall had to call me afterwards to see if I took it back and at what time. I dropped it off almost at the exact time I picked it up, so not sure if there was a miss there. No clue. Was an easy rental. Just wish the crud on the windshield wasn't there.
Todd CPlease clean the truck interiors once and awhile!
RONALD CExcellent service and fast and easy
JOE FI love Robinson's Ace Hardware!
Yvonne KDon’t harass paying customers
Ray TThe equipment was covered in snow and ice despite the snowstorm being two days prior. I was first hit with the smell of dog hair. It was all over the cab of the truck. The truck was filthy. There were potato chip crumbs and wetness in the cup holders, debris all over the floor and that powerful stench of dog hair. Also, the right, front tire was low on air. It was a shameful and shocking piece of equipment. The team should have done more to clean and service the vehicle, and also remove the snow and ice from it.
Thomas OI know it is difficult to have the time to clean vehicles between rentals but this was a bit dirty. Thankfully the windshield was clean. I hate to complain but want you to know.
KATHY NTruck smelled so bad and dirty.
Aneruthmani GThe dolly was not in the truck. Even think said it was. I could not get the back door open by myself. I had to wait until I got to my location. This was a mobile pick up. The inside was dirty. Did not notice until after i was driving. I admit to approving the questions but I was a bit nervous as well. I would like my refund for the dolly. Thank you!
michelle vStaff is rude
qiang dWhen I arrived at 8:15 AM for an 8AM pick-up, the service representative told me that UHaul had overbooked their vans. I was worried that I would not get one.
Robert BVery pleased with the outcome. No changes.
john hFriendly staff.
stacy ln/a
Carlos MGive customers a copy of their receipt after rental vehicle have been returned. No receipt at this location.
Matthew TOriginally I had rented from the Colonie location. I was about an hour late, picking up my vehicle, and they had rented it to somebody else. They put me in quite a bind, considering I was supposed to leave for vacation the next day, and I was towing a camper. I was basically told on the phone at the Colonie store there was nothing that she could do. Sometimes even if your 15 min late and it’s a busy day they will cancel your rental. I receive no phone call or email prior to the cancellation. Luckily the western Ave store had a pickup truck. I know good help is hard to find but the Colonie store left me out to dry.
Billy DExtra charges after drop off were not explained despite following all expectations of the contract .
Jennifer LThe vehicle had a very strong odor of a chemical or fertilizer that was extremely toxic..
Terence BCharged me 2gallons for an 8mile trip, the gas gauge didn’t move, and I put a gallon in….
Tristan NPerfect experience!
WILLIAME GThe vehicle was really dirty and smell so bad. There was a warning on the dashboard with the oil change.
Yasar KThe vehicle was neat but not very clean. I’m the back of the van there was a roach. We killed it, cleaned everything, and then utilized the truck. I know this is not anyone’s fault in particular, but maybe do a disinfecting in between customers and not just a sweep. Other than that, our experience was great! Just thought you all should know.
Luz AThe young man helping me at check in and check out was very polite and very Helpful.
Nora LHave a few more vehicles available at this site. Very easy and quick to rent here.
Kenneth HOnline pre registration made the pickup process fast and streamlined. Truck was in great shape and ran well. Price was reasonable. Thank you for a good experience. Will use again.
tony sThere must be a better way to determine gas usage; I only went 8 miles with the vehicle, put $5 of gas in, and was still charged $5 for gas!
James OGreat quality customer service. I would change nothing.
BOB CI requested for a utility dolly but I was given a appliance dolly which wasn’t of much use for my purpose
Praneeth VStaff was knowledgeable and efficient.
Stephanie FAlways a pleasure
Charles HThe truck I rented was filthy inside and had a heavy, horrible smell of marijuana. The change oil and fill washer fluid lights were on. It’s obvious no one cares about the condition of the truck. When people need to rent something, it is almost always time sensitive with almost no opportunity to pick and chose. It’s not unreasonable to get a rental in decent condition. This site doesn’t seem invested in this.
patrice rThe original place we reserved a UHaul on Fuller Road in Albany called 2 days before to cancel our reservation. This is unacceptable. We had to rush to find another rental and had to go with a smaller one because that was all that was available.
Michelle SThe van was not recently cleaned (either inside or out) and needed body work. I went only 25 miles so it wasn’t that big of an issue. If I knew I going considerably more miles, I never would have gone through with the rental.
Bill KMy only comment is every time I do rent a van from UHaul the windshield could use a good wash.
KATHY NNothing. Everything was seamless.
Patrick Texcellent service.Highly recommend
antonio gVery friendly and helpful guys at this location.
Mark mWanted to pick up the vehicle at the Uhaul dealer nearer to me, but 2 days before the rental I was told that the vehicle was available at a completely different dealer on the other side of the city.
marc bKenny is great!
Dmitry GCheck equipment more often change oil light on when I picked up first rental. 2nd rental same thing change oil light on. Customer service as great though no issues there. Thank You
Jamie CKeep up the good work!
JIM CHelpful, friendly, knowledgeable staff. Location always seems to have a vehicle when I need one. I have rented vehicles here three or four times before and it has always worked out well.
PETER FToo expensive, milage cost was bad
William SThis was my first experience with picking up a rental from a satellite business (Robinson Ace Hardware) and I was skeptical, but all went well..
Bob MVery quick and easy drop off and pick up. Convenient to have at hardware store because if you're moving you probably need some things there!
Bridget CGreat customer service. Easy, quick process
Donna Heasy and convenient. will recommend to others and use again
RONNIE LTruck inside was dirty and smelled like cigarette smoke. It ran good though.
Alex Ethe employee advised me to put the key in the dropbox after i dropped off the vehicle after hours. He never advised me I needed to check the vehicle in on the mobile site after dropping the vehicle off so I was charged for a late drop off. Overall, I am very disappointed with the service as I dropped the vehicle off before the specified time.
Jessica F