Second time renting from Robinson ACE Hardware. Both times vehicle was available as agreed, pick-up and return process was friendly, quick & easy. Definitely would recommend!
Allan O
Robinson ACE Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Albany, NY 12203
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REGINALD PCan was dirty and smelled like stale cigarettes when I got in. Got charged a cleaning fee
Elizabeth SWas a great experience. I will use again. Very helpful with answering my questions and guiding to the right truck I would need for the Job especially in light of the rain
Penny LAfter I returned the vehicle, I asked for a final bill. I was initially charged for two days instead of one and the mileage was estimated at 30 miles as opposed to the 20 miles that I used. I was told that the location had no control over the mileage reported and that I needed to speak to U-Haul directly. I am very unsatisfied that if I had not stood over the billing process, I would’ve been overcharged. Even so I was still overcharged on the mileage with no remedy provided to me other than contacting you U-Haul directly.
RICHARD P