Customer Reviews for Robinson ACE Hardware
(U-Haul Neighborhood Dealer)

447 reviews

1874 Western Ave   Albany, NY 12203

(518) 213-5978

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(518) 213-5978

1874 Western Ave
Albany, NY 12203

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The store clerk took care of the process and end of the day I paid all the cost.

SOK Y. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
4.0

Wish they would do more than just check gas gauge and mileage. Wiping down the cab would be a nice gesture.

PATRICEMARGARET H. 
Rating:
5.0

All of the folks at Robinson ACE were helpful and friendly.

VINHT K T. 
Rating:
5.0

Smoker had the vehicle last .... had to drive with the windows down and the air on full blast. Great team. Hard drive.

ALLANJ S. 
Rating:
5.0

Very nice staff

GILDA-LEE H. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
3.0

The truck was not clean. There was a cloth face mask on the floor of the cabin and a water bottle cap on the passenger seat. The bed of the truck was also very dirty and even had mouse droppings. I cleaned it before and after I used it

Yohsuke T. 
Rating:
5.0

Great service! Thank you!

VICTORIACLAIRE B. 
Rating:
5.0

Nope...everything was fine.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Nancy L. 
Rating:
5.0

Could have been cleaner. But otherwise well maintained.

Bryan W. 
Rating:
5.0

Quick and easy Friendly service

maureen G. 
Rating:
5.0

This is a very nice and easy spot for drop off - we didn't interact with anyone as it was after hours

Ryan T. 
Rating:
4.0

Veterans discount !!!!!!!!!!!!!!!

DOUGLAS Z. 
Rating:
4.0

Then truck I rented was very clean but it had strong cigarette (smoke) smell, you shouldn't let people smoke in your vehicles.

RAMON B. 
Rating:
5.0

Immediate pick up and drop off

Mark M. 
Rating:
5.0

Friendly, professional and helpful folks. Easy and convenient pickup and dropoff.

Scott B. 
Rating:
3.0

I do not receive texts at my home phone number. The facility sent me a text telling me I could verify my return myself by clinking on the link or pay a $20 service fee, but I do not get texts at my home phone.

Tracey L. 
Rating:
5.0

Customer did not leave a comment.

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
4.0

Hardware store employees were surly, there was trash in the cab, and the right rear tire needed air.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Lucy O. 
Rating:
5.0

Customer did not leave a comment.

TERESAFENNER S. 
Rating:
5.0

Customer did not leave a comment.

Vern M. 
Rating:
1.0

Customer did not leave a comment.

ikhlas A. 
Rating:
5.0

Customer did not leave a comment.

Deanna C. 
Rating:
5.0

Customer did not leave a comment.

Sharman F. 
Rating:
5.0

Only thing was there was some soda or coffee that had spilled in the cab in a previous rental.

LEER C. 
Rating:
5.0

When returning the vehicle after hours the return app did not work. The photo of dashboard would not upload after several tries.

WILLIAMANDREW K. 
Rating:
5.0

I can't think of anything they could do it improve. I was grateful to be able to quickly check out and check in and that I didn't use the app at all. The staff at Robinson's was great!

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
5.0

Robinson's Ace Hardware ensures and excellent experience and will use them in the future for my uhaul rentals. Thank you.

ANDY M. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

N/A

Joaquim F. 
Rating:
3.0

Customer did not leave a comment.

Ron L. 
Rating:
5.0

Customer did not leave a comment.

Drew M. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN Y. 
Rating:
3.0

I was not told the truck was only good for a few hours, I'm glad I got it back in time

dennis C. 
Rating:
5.0

My experience renting a van from Robinson Ace Hardware was perfect! Thanks.

Barbara G. 
Rating:
5.0

Very easy process...truck was great!!

patricia T. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
1.0

Costumer service . The guy who handed me the key wasn't friendly at all. Seemed a bit racist

Fortune property S. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Nothing. Robinson's Hardware is known for providing great customer service.

James R. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
4.0

The truck had 30 miles more on the odometer than the contract indicated. I uploaded a picture of the odometer, and the system took it. However, I was charged for the extra miles.

thomas M. 
Rating:
5.0

Really, just gave them the keys and they said thank you and that was it! Couldn't be easier.

Jonathan P. 
Rating:
3.0

Customer did not leave a comment.

ralf S. 
Rating:
5.0

Customer did not leave a comment.

eden J. 
Rating:
4.0

Customer did not leave a comment.

anthony C. 
Rating:
5.0

Customer did not leave a comment.

ATHANASIOS G. 
Rating:
5.0

Customer did not leave a comment.

Julia G. 
Rating:
5.0

Great Rental Experience!

ALFRED W. 
Rating:
2.0

Truck was really dirty inside with something sticky spilled on a floor, trash on back shelf, 1/4 full gas tank - they have gas station in a next building, dirty cabin, no smell of any kind of COVID disinfectant, no movers blankets were available at the location. On a bright side they kept reservation -truck was in driving condition and available for pick up in the morning.

Alex K. 
Rating:
4.0

Rentals should have close to a full tank of gas in them. The truck I got had just over a quarter tank. Luckily I wasn't going far.

Barbara A. 
Rating:
3.0

Explain the fees a little better. I saw an after hours charge and mileage charge that wasn't explained to me. I thought we returned the truck before or right at 8pm.

tynysha A. 
Rating:
4.0

Robinsons is always a nice place to shop.

shirley S. 
Rating:
5.0

Customer did not leave a comment.

Barbara A. 
Rating:
2.0

Truck was covered with snow and I had to clean it myself. I was also charged for missing blankets, although they were never used nor missing. Had trouble dropping it off due to snow and was on hold for 45 minutes only for the woman on the phone to tell me there was nothing she could do and then I was charged the $20 convenience fee even though it was only an hour after I was supposed to return it (because of the snow).

David A. 
Rating:
5.0

Nothing. Staff, especially Ken, was very helpful. We made a last minute change to a larger vehicle with no problems.

mark M. 
Rating:
5.0

Customer did not leave a comment.

Renate S. 
Rating:
5.0

The contact-free rental experience was completely negated by the need to physically enter the store location, travel through the entire store to the service desk in the back, to receive the key directly from the hand of a clerk with no sanitation for the key observed. You might as well opt to do the rental transaction face to face, since the contact-free rental process is time-consuming.

Catherine A. 
Rating:
5.0

Nothing.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca G. 
Rating:
5.0

Cab valet and cupholders were filthy and I had to clean thoroughly before using. In the era of the pandemic, this made it much more imposing on me the renter. Also I returned the vehicle fully fueled, well-past the "F". When I picked the car up, the needle was above the "F" so I returned it w/more gas that picked up. Also, I'm very dissatisfied with the 2 day rental charge. I returned the car to the lot the evening before the return date, and at just after 7pm. I tried to execute the return by phone, per instructions, but the U-Haul app would not read the location, and thus, would not process it. I called U-Haul several times from the site to try to resolve it, and on the final call waited 15- 20 minutes with no customer service. I then departed with the truck locked at the return site, drove home for the night, had to return the next day arriving at the pickup location to turn in the key upon the store's opening. I request that you consider refunding the second day $19.99 fee.

Al C. 
Rating:
4.0

Customer did not leave a comment.

Sam H. 
Rating:
4.0

Customer did not leave a comment.

Clitus S. 
Rating:
5.0

Customer did not leave a comment.

Shirlie S. 
Rating:
1.0

I was overcharged on my credit card. I was quoted at $51 before I picked up the Uhaul van. I returned it with 4 less than miles than quoted at and you charged me $71! My bill says “ $1 environmental fee, $4 renters tax” I'm sure these are just hidden bs fees you tack on without disclosing in the estimate, but what really upsets me a the $20 “after hours service fee”. I returned the Uhaul 3 hours early, dropped the keys off at the service center inside the store hours before they closed, and confirmed when the Ace Hardware store employee that I wouldn't be charged specifically for a $20 after hours fee since they were still open and I returned it with half my time left. Please explain to my why this happened? When will my money be returned? If this is corrected than I will continue to do business with your company and will recommend your service to others in the future.

Brett G. 
Rating:
5.0

Your web based application does NOT work. I reserved a vehicle at this location the day before but when I went to pick up the vehicle, the UHaul app did not have my reservation in your system . So staff at this location had to process the transaction . Then when I returned the vehicle, the UHaul web app did allow me to return it. Again, staff at this location had to process the transaction. So your web based app failed completely .

PETER F. 
Rating:
5.0

Customer did not leave a comment.

Sinha B. 
Rating:
5.0

Customer did not leave a comment.

Pachantee G. 
Rating:
4.0

Customer did not leave a comment.

Terence S. 
Rating:
5.0

The process of checking in and returning the vehicle through the self check-in does not work with Firefox mobile. Please add support for your website for Firefox.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Everything went very smoothly and there were no surprises.

James P. 
Rating:
5.0

I wouldn't recommend U Haul at all. All the cost are hidden. I didn't realize it was going to be so expensive. And I was never told when the truck needed to be returned. The smell of cigarettes in the truck was so strong that we had to drive with the windows fully open. It was honestly a horrible experience. This review doesn't have anything to do with Ace Hardware, they were very nice. Yes just feel financially, I was ripped off.

Roxanne S. 
Rating:
4.0

Overall I would rent from this location again, but the engine oil light was on where the mileage was so the only time you could see mileage is when turning vehicle on and off, so I think k they should check that stuff more often, obviously the oil was low or needed to be changed. Thankfully I had no problems with the vehicle.

Karen F. 
Rating:
5.0

Customer did not leave a comment.

maura B. 
Rating:
5.0

Customer did not leave a comment.

Karen F. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
2.0

I would recommend that Robinson Ace Hardware thoroughly clean the rental vehicles after each use. The cargo van we rented smelled like an animal farm. The driver and passenger seats were covered with animal hair. In addition, the cargo area floor looked like it hadn't been cleaned. Very disappointing.

George P. 
Rating:
1.0

They didn't check the truck in from the night before so it took me an hour to get the truck when I had scheduled it for 8:30 got there at 8:20 and didn't leave till 9:10. If anyone deserves that 50$ reservation guaranteed it should be me. I lost money from being late to the job I had reserved the truck for.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

NICK D. 
Rating:
3.0

The staff was extremely rude.... And unhelpful... We were told to return the trailer to any location in Albany and was given a list of places.. when returning gave my boyfriend a hard time was rude and nasty.. throwing cones and stuff.. very unprofessional for a manager to act that way....

HEATHERNICOLE P. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
2.0

Customers have to check their invoice before and after very carefully. I was about to be charged for equipment I did not order, and was charged for two days even though I only had the van for 2-3 hours. $20 convenience fee? For what? I don't remember a Uhaul member helping me to move anything. Ill think twice before using Uhaul again.

Chad V. 
Rating:
5.0

Customer did not leave a comment.

Suzanne D. 
Rating:
3.0

I was old they do not sanitize vans between use , only buttons and controls. The entire vehicle should be sanitized, esp, when it comes frrom a state with high CovID. I;m. in NY,& van had AZ plates. Made me vert nervous.

carol B. 
Rating:
4.0

Customer did not leave a comment.

charles F. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo F. 
Rating:
1.0

It took me almost 40 minutes to pickup the truck as the employee was not sure how to do that.

Gulsnover S. 
Rating:
5.0

Customer did not leave a comment.

Carrie W. 
Rating:
4.0

I wanted to report I found a bag of money under the seat. I gave it a ace hardware employee. I hope it makes it back to the original owner. Thanks, Mary

Mary C. 
No reviews have been submitted for this location.

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