Customer Reviews for Rochelle Clark

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rochelle Clark

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john k. on

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H H. on

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George W. on

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Pedro L. on

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Pedro L. on

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Swen B. on

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Craig and Cathy E. on

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Everything was terrific. Employees were super helpful and friendly! Thanks so much for a smooth experience!

Edward M. on

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We have had to rent a truck twice last minute. We have been very pleased with the service and overall experience.

DARRELL s. on

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Hanah P. on

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Heather W. on

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Asked for/required pictures that were already uploaded online to uhaul.com. Very inconvenient.

Alec D. on

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My reservation was originally set for the town to which I was moving. They, however, changed the location to this location (roughly 20 miles away). I was not reimbursed for the extra miles that were incurred due to the site's inaccuracy of what was available. I had to pay for the extra 40 miles because the van had to be returned to this location. This occurred to me the last time I used UHaul to move, however, last time I was given 50 free miles. I don't know whether this is a corporate issue or a location issue, but either way, it needs to be resolved.

Dennis S. on

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Roy C. on

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The representative tried to ding me on some damage that was on the bumper of the vehicle. It was a patch of chipped and scuffed bumper that was there. He asked me if I damaged it. I was speechless that he would ask. Luckily the representative did not charge me. The only reason I would recommend this location because it’s the only one is Rochelle IL.

Daniel H. on

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Head shop. Smoking/ drug paraphernalia was present in the store.

walk g. on

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The service is always great! We use Rochelle Ckark U-Haul for Moving Blankets and Dollies every time we have a moving need! Best place around! Thank you!

Bladimir Z. on

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lisa o. on

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scheduled a 27 foot truck, got a 17 foot truck because we had no other choice. the man was so foreign we could hardly understand him!! I originally schedule 27 foot truck with a girl and this girl was there when we dropped truck off and she said U Haul does this and then she has to answer to people, when in fact it was her I originally scheduled truck with. The foreign man 'discount' the mileage, but I felt like it was very unfair to be charged for 3 trips all because they didn't have the correct size truck that was originally scheduled for me!

Ashley F. on

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I reserved the truck online, and the transaction with the attendant at the gas station went smoothly. Thank you.

James A. on

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Dont add up the bill dont lie about what the cost will be alot for the right mileage give them what they requested and apply the deposit to the bill

Francis C. on

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Laura M. on

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The third-party gas station attendant was very helpful and was able to get me my truck relatively smoothly; however, even though I confirmed with U-Haul the day before that I'd be able to do the online pickup, when I signed in to pick up my truck, it said I did not have any equipment available. The District Manager's phone number was listed as "24 hour service" and he didn't pick up the phone when I called, nor did he ever return my call. Very frustrating, but not the third party's fault.

Tina P. on

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It rained the day I rented water came through the headliner by the windshield so the passenger seat was unusable

Joseph K. on

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stephanie r. on

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norman w. on

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LANEVA E. on

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THOMS R. on

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When somebody makes a reservation don't have a middle man call to see if you need a U-Haul when you already have one because it cost me a 26-footer then I had to use a 17-footer I already had a reservation with cart gas station to Rochelle if they wanted to talk to me they should have called not somebody else call me cuz I thought it was somebody just trying to find out if I needed a uhaul when I already had it reserved. Then they gave it away keep the middle man's mouth shut and then it would have never happened. As far as I'm concerned you will haul will never get my business again and I will tell everybody not to get U-Haul

Agnes K. on

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We are repeat customers. Very happy with the service here and will continue using them and recommending them!!

Mosbarger M. on

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Check to be sure all the lights work. I had to replace the license plate lamp since we were traveling in the dark.

Marlene N. on

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jacob w. on

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Tiffany S. on

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GARY S. on

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GARY S. on

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Ok

michael c. on

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Great place to rent from thank you

miobis m. on

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Gracias excelente cervicio muy buena experiencia thank you

Shawn C. on

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thomas b. on

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Jed C. on

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JIM W. on

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Charge the correct amount as per the original quote. The gas station was a dump with more drug paraphelia than anything else. Bongs, pipes, etc.

Ben M. on

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Customer did not leave a comment.