Customer Reviews for Rochelle Clark
(U-Haul Neighborhood Dealer)

113 reviews

1180 N 7th St   Rochelle, IL 61068

(815) 561-4221

Location Hours

  • Mon-Sun: 7 am - 10 pm

Services at this Location:

Contact Us

(815) 561-4221

1180 N 7th St
Rochelle, IL 61068

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NICOLE H. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

I would definitely rent from there again. Everything was great EXCEPT one thing. The person (male) who had me do the final signing asked me what time I would return. I said I wasn't sure. He said, "let's put 4 PM." I knew I wouldn't be back by then. He said, "OK, I'll put 6 PM." I rented it at 7 AM so I thought I had until the next day at 7 AM. I did not realize that the 6 PM time was an actual commitment of return on my part - I thought it was an approximate return time. The man should have been clear that I could be charged for another day if I didn't return the trailer in time. Fortunately, I made it and was not charged. Other than that, everything was great and I would rent again.

WILLIAM W. 
Rating:
5.0

Excellent service good staff

Karna K. 
Rating:
5.0

Excellent service and staff

Karna K. 
Rating:
3.0

Customer did not leave a comment.

Cameron K. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
3.0

Customer did not leave a comment.

amy S. 
Rating:
5.0

Customer did not leave a comment.

Shannon K. 
Rating:
4.0

Making sure all equipment paid for is given with the truck. No other issues

Tenisha C. 
Rating:
4.0

Customer did not leave a comment.

HANNAH P. 
Rating:
1.0

When I picked the truck at this location. The interior stunk of cigarettes and it was filthy. Mud on the floors, cup holders with sticky residue. I shared my concerns with the attendant here (gas station) he wasn't helpful at all. I just wanted to get on my way. Got home and cleaned and sanitized the interior. Left the windows open for several hours and it didn't help at all. Made for an awful drive from Dekalb, Illinois to Dayton, Ohio. Ref Confirmation # 84728266.

David M. 
Rating:
5.0

Customer did not leave a comment.

YVONNE B. 
Rating:
4.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

nice customer service

jose L. 
Rating:
5.0

Great customer service

UMESH K. 
Rating:
1.0

The checkout process took WAY TOO LONG - over 40 minutes. The gentleman was very nice and respectful but this took forever. The entire gas station was crammed with Weed products and bongs, I'd choose not to go back.

BENJAMIN W. 
Rating:
5.0

Hard to improve an already great experience. Friendly, quick, and very accommodating to my needs. I have rented several times from here. Always excellent!

BRIAN T. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
3.0

I waited in line for about 40 minutes to pick up my UHaul rental as the cashier delt with other people. That was 40 minutes of my Uhaul and moving time wasted.

Derrick L. 
Rating:
5.0

Very easy pickup and drop off. Nice employees.

Eric H. 
Rating:
3.0

Nothing to improve on...truly a seamless operation

PATRICIA C. 
Rating:
3.0

This dealer doesn't make sure his trucks are clean when returne.

MICHAEL W. 
Rating:
3.0

equipment was not available at my preferred location nor could it be made available at that location. had to rent from 20 miles away and also return to same location. Rental agreement was not very well explained when i picked up and I had to hook up equipment myself with little assistance from attendant.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Billy E. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Jamie P. 
Rating:
5.0

Customer did not leave a comment.

RICKY M. 
Rating:
5.0

Customer did not leave a comment.

THEODORE B. 
Rating:
5.0

Customer did not leave a comment.

CURTIS C. 
Rating:
5.0

Stuff very friendly and helpful ... they have all kind of trailers and trucks that's no other 22 locations have ... I have to drive 45 min to get what am looking for.

FAISAL A. 
Rating:
5.0

Customer did not leave a comment.

NEIL D. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Bob J. 
Rating:
2.0

If they are looking for a drug paraphernalia store this is the place...

Scott S. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE H. 
Rating:
5.0

Customer did not leave a comment.

Marcelius L. 
Rating:
5.0

Great service, fast and friendly. Clean and well maintained facilities and equipment. Ensured everything was safely connected and inspected the trailer before we left. Very satisfied.

BARRY M. 
Rating:
4.0

This is the second UHaul we rented. The first was in excellent shape but this one had not been cleaned. There was a mask left in the cab and a strong smoke smell. I don't blame the Rochelle Clark station but I do blame the place the truck originally came from.

ALBERTA H. 
Rating:
5.0

The online reservation system switched the pickup location to a site 25 miles away. Availability issues I understand but the system should inform me of the switch before I agree and explain why the selected location is not available. Very confusing and frustrating. The pick up location was excellent.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

DON M. 
Rating:
5.0

Customer did not leave a comment.

LINDA R. 
Rating:
5.0

Customer did not leave a comment.

Timothy Paul M. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Eliza S. 
Rating:
4.0

It was smooth and easy to pick up and drop off. Friendly staff, clean truck.

Sandra S. 
Rating:
3.0

I had ordered a dolly for my move and they did not have one at the location. I reserved the equipment a week ahead of time, so I'm not sure why it was not available.

William R. 
Rating:
5.0

Customer did not leave a comment.

Alberta H. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
4.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

joe S. 
Rating:
5.0

Customer did not leave a comment.

Adolfo P. 
Rating:
3.0

Make sure you have the accessories for moving such as furniture dollies, boxes, moving blankets other than that everything was fine

Shawn H. 
Rating:
1.0

Again, your software is horrible. Took over another hour to finally get a copy of my invoice that showed no balance. Asked for a copy of my original contract since I had no idea what I was charged. System doesn't allow. Have to obtain from original lender. That's a joke. I would have got one if they were able to print. In the future I will look for another company to lease.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

The lady who we returned the truck to was extremely helpful in answering questions and assuring us that we'd done what we should. She engaged us well and provided quality answers.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Fantastic check in. I was going through the online check in and the associate came out almost immediately to see if she could help. Very smooth.

JASON D. 
Rating:
1.0

I have sent some emails but get automated responses. I wouldn't let a pig ride with me in the condition of the cab or truck when I picked it up! I've used the 26' trucks in the past that worked well but what I got was a old beat up, low tread AND 2 1/2 quart low of oil that I embarked on a 1700 mile journey over 3 mountain passes. Then they charged me $30 cleaning charge when I spent close to an hour sweeping and cleaning a sticky mess when I picked up.

Kenn H. 
Rating:
1.0

I was unable to pick up the Uhaul until almost 1030am (previous customer forgot to drop off keys) and was required to have the Uhaul returned by 330pm but was still charged for 8 hours. The uhaul was dirty and smelled like marijuana. Will not use again.

Caryn S. 
Rating:
3.0

Customer did not leave a comment.

Tiffani K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
4.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

Brad F. 
Rating:
4.0

Customer did not leave a comment.

thomas B. 
Rating:
4.0

Customer did not leave a comment.

KURT B. 
Rating:
3.0

Customer did not leave a comment.

Jesse D. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
3.0

Customer did not leave a comment.

H H. 
Rating:
3.0

None

George W. 
Rating:
4.0

Customer did not leave a comment.

Pedro L. 
Rating:
4.0

Customer did not leave a comment.

Pedro L. 
Rating:
3.0

Customer did not leave a comment.

Swen B. 
Rating:
4.0

Everything was terrific. Employees were super helpful and friendly! Thanks so much for a smooth experience!

Craig and Cathy E. 
Rating:
5.0

We have had to rent a truck twice last minute. We have been very pleased with the service and overall experience.

Edward M. 
Rating:
4.0

Customer did not leave a comment.

DARRELL S. 
Rating:
3.0

Customer did not leave a comment.

Hanah P. 
Rating:
2.0

Asked for/required pictures that were already uploaded online to uhaul.com. Very inconvenient.

Heather W. 
Rating:
3.0

My reservation was originally set for the town to which I was moving. They, however, changed the location to this location (roughly 20 miles away). I was not reimbursed for the extra miles that were incurred due to the site's inaccuracy of what was available. I had to pay for the extra 40 miles because the van had to be returned to this location. This occurred to me the last time I used UHaul to move, however, last time I was given 50 free miles. I don't know whether this is a corporate issue or a location issue, but either way, it needs to be resolved.

Alec D. 
Rating:
3.0

Customer did not leave a comment.

Dennis S. 
Rating:
2.0

The representative tried to ding me on some damage that was on the bumper of the vehicle. It was a patch of chipped and scuffed bumper that was there. He asked me if I damaged it. I was speechless that he would ask. Luckily the representative did not charge me. The only reason I would recommend this location because it's the only one is Rochelle IL.

Roy C. 
Rating:
3.0

Head shop. Smoking/ drug paraphernalia was present in the store.

Daniel H. 
Rating:
5.0

The service is always great! We use Rochelle Ckark U-Haul for Moving Blankets and Dollies every time we have a moving need! Best place around! Thank you!

walk G. 
Rating:
5.0

Customer did not leave a comment.

Bladimir Z. 
Rating:
1.0

scheduled a 27 foot truck, got a 17 foot truck because we had no other choice. the man was so foreign we could hardly understand him!! I originally schedule 27 foot truck with a girl and this girl was there when we dropped truck off and she said U Haul does this and then she has to answer to people, when in fact it was her I originally scheduled truck with. The foreign man 'discount' the mileage, but I felt like it was very unfair to be charged for 3 trips all because they didn't have the correct size truck that was originally scheduled for me!

lisa O. 
Rating:
3.0

I reserved the truck online, and the transaction with the attendant at the gas station went smoothly. Thank you.

Ashley F. 
Rating:
4.0

Dont add up the bill dont lie about what the cost will be alot for the right mileage give them what they requested and apply the deposit to the bill

James A. 
Rating:
5.0

Customer did not leave a comment.

Francis C. 
Rating:
4.0

The third-party gas station attendant was very helpful and was able to get me my truck relatively smoothly; however, even though I confirmed with U-Haul the day before that I'd be able to do the online pickup, when I signed in to pick up my truck, it said I did not have any equipment available. The District Manager's phone number was listed as "24 hour service" and he didn't pick up the phone when I called, nor did he ever return my call. Very frustrating, but not the third party's fault.

Laura M. 
Rating:
3.0

It rained the day I rented water came through the headliner by the windshield so the passenger seat was unusable

Tina P. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

stephanie R. 
Rating:
3.0

Customer did not leave a comment.

norman W. 
Rating:
1.0

Customer did not leave a comment.

LANEVA E. 
Rating:
1.0

When somebody makes a reservation don't have a middle man call to see if you need a U-Haul when you already have one because it cost me a 26-footer then I had to use a 17-footer I already had a reservation with cart gas station to Rochelle if they wanted to talk to me they should have called not somebody else call me cuz I thought it was somebody just trying to find out if I needed a uhaul when I already had it reserved. Then they gave it away keep the middle man's mouth shut and then it would have never happened. As far as I'm concerned you will haul will never get my business again and I will tell everybody not to get U-Haul

THOMS R. 
Rating:
5.0

We are repeat customers. Very happy with the service here and will continue using them and recommending them!!

Agnes K. 
No reviews have been submitted for this location.

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