Customer service at this location is very poor. Office staff was locked up in office during business hours and offered no help or assistance with issues that occurred with check in. When truck was returned, they billed me for gas and clean up fee falsely. I had to contact Uhaul customer service for a refund.
Renald S
Customer Reviews for Rock Chapel Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
ANTHONY BI use Rock Chaple Storage for my NonProfitt so being able to pick the van up AT the location was AWESOME!!!!!!
IMANI MKeep doing the same good business.
JASON MThe self service model does not function well and the app is extremely slow
Clarence AStill have not received my receipt
Maria JThe staff working for the storage location was extremely helpful in making sure I was able to pick up my equipment working around the schedule of the location that didn't fit my original reservation.
DONNA C