Customer Reviews for Rock Hill Service Center
(U-Haul Neighborhood Dealer)

257 reviews

9 Glen Wild Rd   Rock Hill, NY 12775
(at Rte 17 Exit 109)

(845) 791-5286

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 791-5286

9 Glen Wild Rd
Rock Hill, NY 12775
(at Rte 17 Exit 109)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nothing. It went very smoothly and the truck was perfect.

Linda N. 
Rating:
3.0

The millage and gas report was not accurate

luis B. 
Rating:
5.0

people at the desk were very nice

Robert F. 
Rating:
5.0

Customer did not leave a comment.

CHAIM M. 
Rating:
5.0

Everything was great!!

edward C. 
Rating:
5.0

Great service...

Eugenio R. 
Rating:
5.0

I was taken care of quickly and efficiently in a friendly manner. Icing on the cake, it was warmed up!! Nice on a cold day.

Wendy S. 
Rating:
2.0

Instead of them giving me a truck that was cleaned of snow and ice on windshield they gave me one that needed to be defristed before I could go anywhere. The ABS LIGHT WAS IB, traction cimintrol lights, and the stabilizer lights. I was told they don't clean the trucks or start them. I find that very hard to believe they don't start them to see if in need of repair. I was told he could swap them out after all the paper work was done and trick was warming up. Didn't even shovel around the truck for easy access.

Frances M. 
Rating:
5.0

I had to clean the snow off the van. Then wait 20 minutes to get a refund on items they did not have.

Sean W. 
Rating:
5.0

Customer did not leave a comment.

PETER G. 
Rating:
4.0

Pretrip trailer Lights not working Door difficult to operate because trailer structure failed top left rear corner Price was reasonable

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

Patricia J. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
3.0

Make sure truck is in working condition. Upon pickup, truck wouldn't start, needed a battery jump, causing concern about reliability.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Very good service

Rosenete K. 
Rating:
5.0

the gentleman who helped me was fantastic......no i never ever met him before...but he went way out of his way to help me........

richard C. 
Rating:
5.0

Customer did not leave a comment.

Karena W. 
Rating:
5.0

I am still confused and puzzled by the extraordinary charges that I was never told would happen until it was time to sign the contract. I still don't know what I paid for, or what the credit was. Nevertheless, $19.95 plastered on the side of the van was as meaningless as a screen door in a submarine. Beyond that, I notified the desk person on return that a headlight switch was hanging loose from its slot in the dashboard. Yes, he knew about that, and it has been that way since it was 40 miles into service. But it has never been fixed. I asked if the truck had been sanitized. He assured me that it had been sprayed with lemon-scented Lysol. I had my own Lysol, and sprayed it around liberally, and wiped the steering wheel with an alcohol solution. To be balanced: The U-Haul rep was very friendly, courteous and efficient. And on my return, was quite reassuring that they were well aware of the lights switch problem, although he did not tell me about it before I drove away. I would recommend this location because it seems professionally maintained, knowledgeable, and generally welcoming of my business. I am not at all confident that the van or cargo space had been sanitized at all. There was certainly no scent of lemon Lysol inside the vehicle, nor of any other cleaning agent. So I'd recommend it, with the understanding that in this day of the COVID-19 virus, take along your own Lysol and hand sanitizer to use before you get in and start touching things.

Jay V. 
Rating:
3.0

Pick up via the mobile phone app is impossible when this pick up site is closed as this site has no internet connection due to a dead zone. What an unforgivable mess. U-Haul customer service is unable to help and DID NOT KNOW IT WAS SUPPOSED TO GIVE ME A WIFI PASSWORD. Signs should b posted everywhere at this pickup site that say to call customer service for assistance And Internet access This should be standard procedure. Lost the day and this was only part of the way this lazy, inefficient company screwed me up. Showed up at the original pick up site and my van was not there. They tried to gaslight me and tell me I had reserved a 10ft truck. I called bullshit and the online manager backed off. So then they tell me there are 2 vans 25 Mins away. I agree to travel to the above mentioned pick up site even though I gotta drive an extra 60 miles now to go back and forth 2mx to load the van And then drop off the next day. If there are two vans only 25 mins away, why didn't this company send one over to my pick up point and have it waiting for me? Or, why not call me the night before and be honest and tell me we don't have your van. Please go to the alternate pick Up spot instead. And this is a major American company?

Johnathan H. 
Rating:
5.0

My overall experience was excellent, I can't think of anything in the entire rental process that needs improvement.

John D. 
Rating:
4.0

Customer did not leave a comment.

Tesha B. 
Rating:
5.0

Customer did not leave a comment.

Aida P. 
Rating:
5.0

Customer did not leave a comment.

Melinda C. 
Rating:
5.0

Very nice people. Nice vehicle. Thank you.

Jordan P. 
Rating:
3.0

Please check the inside of trucks better. The inside of this truck box held a large grease/oil spot. I had no detergents with me to clean this mess and had to lay tarps over it to protect my items.

Anthony B. 
Rating:
3.0

THE ATTENDANT THAT HOOKED UP THE TRAILER NEVER CHECKED THE LIGHTS (I HAD TO ASK HIM TO CHECK THEM FOR ME) AND AS i STARTED TO DRIVE AWAY I HAD TO STOP SINCE THE TRAILER WAS BOUNCING A LOT AND REALIZED HE HAD NEVER TIGHTEN DOWN THE BALL TO THE HITCH.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

MEYERT B. 
Rating:
4.0

My reservation was for a shop about 10 minutes from my house. Two days before getting it, I was notified that I would have to go to Rock Hill NY to pick it up. Needless to say I wasn't happy since I had to now drive over an hour to get it and over an hour to bring it home.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

CRISTINA P. 
Rating:
1.0

Upon arrival, the auto transport trailer was never safety checked before. I arrived to the location to find out that the included straps already on the trailer were broken. I had to wait an additional hour while an employee drove around on a golf cart around the property, seemingly barely looking for a replacement. Finally, they found one, which was completely dry rotted. I was quite nervous the entire trip with my vehicle, where I ended up having to take an alternate route than originally planned because I did not feel the equipment was safe for highway travel.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Leonid Z. 
Rating:
4.0

Customer did not leave a comment.

Ramsay B. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
4.0

Customer did not leave a comment.

kevin K. 
Rating:
5.0

Customer did not leave a comment.

Theodore R. 
Rating:
5.0

Customer did not leave a comment.

Alanna N. 
Rating:
5.0

Couldn't ask for a better experience. Helpful and friendly staff. Truck was clean and gas tank was full. I appreciated that they were able to rent me a truck on short notice.

Errika K. 
Rating:
5.0

Customer did not leave a comment.

francis D. 
Rating:
3.0

it's closed on weekends after noon on Saturday and holidays - i just dropped the truck off and put the keys in the slot box.

Christine J. 
Rating:
5.0

Excellent customer service. Fast, friendly and reliable.

Kenneth M. 
Rating:
5.0

The location for pickup changes most of the time from the original available and assigned location. Usually it adds 30 or more extra miles from location initially assigned. I have had that experience 3 times already in the past 120 days.

MIGUEL L. 
Rating:
4.0

Customer did not leave a comment.

Efrain S. 
Rating:
5.0

Customer did not leave a comment.

clayton C. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Leonid Z. 
Rating:
5.0

Customer did not leave a comment.

Pamela C. 
Rating:
5.0

the truck wasn't in best condition. the pickup was poor, there was a huge noise coming in from left window as if the window or door would be a little open.

chaim L. 
Rating:
5.0

They are very nice and helpful.

lisa S. 
Rating:
4.0

Customer did not leave a comment.

Leonid Z. 
Rating:
5.0

Excellent service staff

Ramon C. 
Rating:
2.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

paul L. 
Rating:
5.0

Customer did not leave a comment.

Nicole D. 
Rating:
5.0

Customer did not leave a comment.

curtis I. 
Rating:
4.0

Customer did not leave a comment.

Leonid Z. 
Rating:
1.0

Customer did not leave a comment.

Jay T. 
Rating:
5.0

Cris did a great job. The rental was completely hassle free.

Rosanne S. 
Rating:
5.0

Customer did not leave a comment.

moshe G. 
Rating:
4.0

Customer did not leave a comment.

Alan N. 
Rating:
5.0

Very helpful and friendly staff, I would Definitely recommend this location.

Steven M. 
Rating:
1.0

Customer did not leave a comment.

Richard T. 
Rating:
4.0

Old truck was given instead of new low miles as contracted. Seat belt latch was one of a couple issues. Wiring on auto transport had to be replaced (frayed). Got the job done, but the unit used should be retired from the fleet.

William K. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
4.0

I do not like how I was told I would be compensated 40 extra miles, since I had to do out of my way and change pickup locations, yet somehow still got charged for the extra 31 miles I used which didn't even reach the 40 I was supposed to be compensated....piss poor way to treat your customers!!!

Louis V. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
3.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

KAREN L. 
Rating:
3.0

location a little hard to find. I somehow was assigned a different pickup and return location and am not sure how this happened. Did not notice it due to the random way the pickup locations are assigned the day before.

John C. 
Rating:
5.0

Sales representative came out showed me how to attach trailer made sure my chain or hooked up properly and that my lights worked correctly showed me how the ramps work was very satisfied with his explanation of how to use the trailer would definitely recommend this location to a first time renter

Asher H. 
Rating:
5.0

Customer did not leave a comment.

WENDY S. 
Rating:
4.0

Customer did not leave a comment.

DORINDA C. 
Rating:
5.0

Easy, pleasant experience! Excellent customer service.

Candace R. 
Rating:
5.0

I was so happy & grateful that they had the U Haul size that I was looking for. Great service. Would definetly use them again& recommend others! Thank you!!

MARIBEL P. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
4.0

Customer did not leave a comment.

jermey H. 
Rating:
5.0

Customer did not leave a comment.

Yeshayahu R. 
Rating:
5.0

Customer did not leave a comment.

Theresa O. 
Rating:
5.0

Customer did not leave a comment.

Caroline R. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
3.0

Do not set up customers for mobile phone pickup in areas where ATT and Verizon have no data coverage

Andrew L. 
Rating:
5.0

grounds where the trailers get parked has lots of ditches and rocks making it hard to drive over, especially with low hitches

menachem A. 
Rating:
5.0

Customer did not leave a comment.

holly M. 
Rating:
3.0

The equipment was mis-charged, multiple entries appearing on my credit card, very hard to get a hold of a u haul rep, as the dealer can't make any changes or corrections. The u haul call in support was terrible, and never could get a hold of a person, nor was there any real information via the call in. Got a partial support via chat - but will take days to get resolved. Over all - the back end makes the service almost impossible to use

gary K. 
Rating:
5.0

Honor military discounts for rental equipment.

Ricardo N. 
Rating:
5.0

Customer did not leave a comment.

paul L. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
4.0

My dad dropped it off, so I can't give a review.

Gabriela M. 
Rating:
4.0

Everyone was professional at their duties, pick up and drop off went well. Thank you all at uhaul.

davis J. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
1.0

Charged me the wrong amount and miles on my credit card they charged me 200.00 more for the rental they can't read the mileage correctly and charged me for two more days that I never had the truck unbelievable horrible location!!!!!!

joe B. 
Rating:
4.0

Customer did not leave a comment.

william M. 
Rating:
5.0

Mistakenly put the key in the return and forgot about putting gas in. Ridiculous fuel charge

deborah N. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Shabanni D. 
Rating:
1.0

No one was there in rock hill location the parking lot was driving through mud to drop the truck then we get a notice that we owe a huge amount for gas afte e left it with more then when we picked up the truck. Got an email asking for proof sent it with gas gage and mileage and proof from bank. Now no response except an emailed bill with a late charge. Already paid !!!!!

Peter L. 
No reviews have been submitted for this location.

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