Customer Reviews for Rock Island Express

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rock Island Express

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Gene B. on

Rating:

Customer did not leave a comment.

Lori T. on

Rating:

I was completely and totally dissatisfied with this rental. I will never rent from Uhaul again! Costumer service was rude, very difficult to pick up, and never registered my return. Called 4 times to resolve and still extremely disappointed!

Wayne K. on

Rating:

It took an hour to pick up the U-Haul; there was an issue with this location's internet connection. Nobody escorted me to the truck to show it to me when I picked it up. When I finally received the truck, there was only 3/8 of a tank of gas in it. Good thing I didn't go very far but this could have been a problem. The cab of the truck was also very dirty again, not a big deal but I don't feel like this should be the norm.

April W. on

Rating:

I was cheated out of 54 miles.

Bonnie N. on

Rating:

This manager of this facility did not seem to know how to operate the system, he was not available when returned the truck (same day) and did not have an actual return receipt for me. Not a good experience at all. I should have gotten something to show the actual cost when returned the vehicle.

Gina K. on

Rating:

I tried changing my rental from being dropped off at a different location to returning I where I delivered it and was still charged the fee for a one way. will not be using Uhaul in the future.

RICHARD B. on

Rating:

Was a little slow at pickup

Clifton S. on

Rating:

The Check Engine light was on when we picked it up. I also want to include that we rented in Decatur and if we had not called to confirm they had the truck and hauler on site we would have shown up and not had anything to move with. They need to be proactive and call the renters if they have to have us change locations. And the location in Boyd did not have blankets and the dolly, so I had to go back to Decatur for that.

TIMOTHY T. on

Rating:

Customer did not leave a comment.

Brian F. on

Rating:

We reserved a 6x12 trailer, 2 furniture dollies and a pack of blankets. All they had was the trailer, but the employee did call U-Haul and have our reservation for the rest switched to another location. The other location didn’t have the items either, so we went to another location and gave up because there were 15 people in line there and they were running out of items. Horrible experience with U-Haul system.

joyce J. on

Rating:

The owner is very personable and friendly I will continue to do business at his store.

PAUL D. on

Rating:

Customer did not leave a comment.

Marceline C. on

Rating:

Customer did not leave a comment.

Bruce F. on

Rating:

Customer did not leave a comment.

Donna W. on

Rating:

This is a small convenience store. There was only one clerk and she did not know much about the U-Haul system. She didn't want to accept our drop-off, but we insisted we had to drop it at this designated location. We called the pick-up location and let them know we had dropped it off and they noted our record. In my opinion, all customer services agents should be well trained in renting and accepting U-Haul regardless of the size of the location. U-Haul has a reputation to uphold.

Russell K. on

Rating:

Customer did not leave a comment.

michael B. on

Rating:

Customer did not leave a comment.

Kevin C. on

Rating:

Clerk here said they do not inspection the equipment. Whoever does, should have lessons on proper equipment maintenance.

JOHN L. on

Rating:

Customer did not leave a comment.

Berry H. on

Rating:

Customer did not leave a comment.