Thanks so much...tamiko p. | Overall Experience
Rock of Ages Carwash & Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No signage showing where to drop off trailerJON L.
I had the trailer for about 7 to 8 hours pop the flat called the roadside assistance filled everything out online never return my car in three hours so I left the trailer and now they're charging me $184 plus another $92 for something I have no idea so I would really like for you to get a hold of me and call me back at 937â€“250-8931 I'm supposed to have the trailer for four days only use it for one day and no one called me from roadside assistance ever and now you guys are charging me for three more days that I didn't use the trailer just not very happy with your service or customer servicenorman B.
Customer did not leave a comment.DAMIAN J.
Customer did not leave a comment.Denielle L.
Highly recommend!Melanie S.
Customer did not leave a comment.Darrell G.
While the staff here was friendly and tried to help with issues we ended up getting overcharged again. The quote we received did not match our contract after we paidPhillip B.
I was charged. 90 sum when I rented it and then I'm charged 90 sum again after return this is really makes no senseSusan M.
Customer did not leave a comment.Judy A.
Customer did not leave a comment.Meechell D.
Customer did not leave a comment.DaShawn W.
Was overall, very good, service...LEONARD F.
Customer did not leave a comment.Phillip M.
Customer did not leave a comment.Shawn T.
Customer did not leave a comment.Matthew K.
Customer did not leave a comment.shannon P.
This site response to a late change was accepted as normal. Excellent hire thanksAlan W.
Customer did not leave a comment.Anita S.
I would use you again and i would recommend you to other people who need your serviceEdward N.
see you soonAnnette J.
Customer did not leave a comment.Jeff C.
Customer did not leave a comment.JOYCE L.
Customer did not leave a comment.Andrew G.
Everything was goodGwyn D.
Customer did not leave a comment.Myung O.
Customer did not leave a comment.EDWARD M.
Customer did not leave a comment.Michael F.
Thank youSAMUEL R. | Overall Experience
I was quoted $39.99 for a one time fee for the rental. I was told that the office would be closed on Monday for the holiday and as long as the truck was back before Tuesday morning it would only be $39.99. When the email came with the bill, I was charged $90.00, for the rental. I made it a point to have the conversation about the fee because I knew what we could afford to pay. As my husband is a ill veteran and I count every penny. Which is why I asked how much more would it be if we kept it more than the 6 hours. The man said it would still be the $39.00. Then he went on to say that he would not be in on Monday because of the holiday. But if I kept it until Tuesday morning it would be another, $39.00. Therefore, I had it back long before Tuesday morning. My family uses Uhaul often and this is our first issue. Had I known you would double my fee after assuring me that it was only $39.00, I would have never ever agreed. We are almost 80 years old and have always worked and paid our own way. But it is not a good feeling to know that we just got beat, by Uhaul. We have a huge family and our offsprings are well over 46 people. They need to not use Uhaul, if this is how business is handled. Don't mislead, the next customer or as I tell my great grandbabies, "Don't lie." If we were working senior citizens, I would not say anything. If I could pay double the price I never would have asked for a senior citizen discount or military discount.Richard S.
I haul messed up my order twice before they finally got it right! I had to drive fifteen miles out of my way to fix the problem they created which was that they reserved the wrong trailer.STEVE S.
Staff was great! Very nice!!pam T.
All of the employees of U-Haul that assisted with this move went over and beyond to make it happen. I will use U- Haul again and recommend others to use them.KAREN D.
While the owner of this location was super friendly, we waited almost an hour after the time we were told he would open for him to arrive. The truck was clean, but it leaked when it rained and ruined two cushions to an almost new couch. Very disappointing.joan B.
Customer did not leave a comment.ORESTE C.
Minor issue with time out/in billing because of site being closed on Sunday, it was quickly rectified.Steven G.
Location in Dayton closed so my rating means nothing. Outside clean and right next to car wash so that was good. Again TRANSMISSION on truck has problems!Victoria C.
Nothing, the gentleman that checked us in was courteous, friendly, cooperative and just in a good mood. Great experience here also.CRAIG S.
Customer did not leave a comment.Marshall Y.
I wasn't able to talk with anyone at this location until after 1:00 pm. And they opened at 9:00am. When I did eventually talk to someone she was very rude. I did not feel safe leaving the truck at the location the night before.tasha C.
Easy to locate, very friendly and helpfulMARY B.
Customer did not leave a comment.sherida W.
Great location and serviceChuck S.
Customer did not leave a comment.Chuck S.
Customer did not leave a comment.GLEN H.
Glenn was excellent. I will use this location over others in Dayton. Smaller place with a few trucks so there was no wait. When I go to the bigger places I end up waiting an hour to check out my truck because of the line.ryan N.
Glen and everyone there does a great job.They inspect the vehicle before you rent it and when you return.They will even let you keep it and extra day if needed.Billy S.
Customer did not leave a comment.Gonnella G.
We had the truck reserved for a different location that was very close to our home. I even called the location to ensure that it would be there. When we got there to pick the truck up, it wasn"t there. Apparently the person who was returning the truck did not return it to the right place. Now I understand that uhaul has no control over that but they could have called me or the store that I was supposed to pick it up from. So we wasted over an hour trying to finding out what was going on and had to drive 15 miles further away to pick up the truck which wasted even more time. It is not hard to make a phone call or send a text message. This is just simple good customer service.Terry H.
Customer did not leave a comment.dana B.
Customer did not leave a comment.Harold R.
thank you.. great servicedon A.
Nothing i can think of. Friendly. Curteous.Daniel S.
Great service friendly peopleJohn K.
Customer did not leave a comment.Lester M.
Customer did not leave a comment.Jeffrey B.
Make sure the damn ramp worksKADIE V.
Customer did not leave a comment.DARRELL J L.
This location is very convenient to my home. They are very friendly and helpful. I look forward to the next time I need to rent from UHaul again, and look forward to going back to this location in the future. Kudos to them.ROGER H.
an overall great experienceCHARLES H.
The people were not knowledgeable on how to rent the Uhaul and it took a VERY long time to figure it out and for them to work the computer. The boss was not their so his employees had a rough time.NICOLE E.
We had a great experience; the staff is very professional and helpful.MARK R.
Customer did not leave a comment.Harold R.
Very satisfied customer. Will use location again.Marvin S.
Customer did not leave a comment.Cheryle S.
first the truck lights were broken and my kids and I sat there over an hour before they figured out it was a broken fuse. then they didn't put the safety chains on my car. also the truck was just below quarter of a tank, so I had to put gas in rite away. the whole experience was very unprofessional.BECKY B.
Customer did not leave a comment.veronica M.
Very courteous staff. Assisted me with alternative methods and helped me save some money. ThanksMICHAEL M.
Customer did not leave a comment.JILL G.
Increased hours of operationLARRY T.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.Martha T.
Customer did not leave a comment.SCOTT H.
Customer did not leave a comment.KYLE V.
Truck broke down several times. The roadside assistance program sucks. I want a full refund!!!!CHAD L.
Rented same trailer from twisted j customs on 4/11 and had to wait over an hr. Man wouldn't stay off phone and office was a nasty mess and smelled from the dogs. Trailer lights didn't work and had to wait for over another hr. I think uhaul should discount my bill for all the trouble I had and it delayed me to late in the night. I will never go back there and maybe not use uhaul laterTim B.
Very friendly, prompt service, helped hitch up trailer, gave a phone number should I jave problems at drop off location. 5 STAR Service!!RON B.
Customer did not leave a comment.Glen H.
Customer did not leave a comment.rich W.
Customer did not leave a comment.brian H.
Awesome owner!!! Very friendly, knowledgeable and courteous! He was very helpful by even providing me additional mileage to ensure my trip was covered. I told him I was concerned that I would go over the mileage being that i was already traveling approximately 70-75 miles, and the pick-up location, which was not where I requested, was almost 10 miles from my house, adding ten miles to my trip. Although this dismayed me, he was very helpful in mapping out the trip to make sure i had additional mileage....and he was friendly while he did it!ERIN B.
This should not be listed with U-Haul as a 24 hour drop off location. If is is a bad section of town, and does not support a wide area to drop off items. There is no one there to accept items, and no secure place to leave them. The place did not "check in" my item until late the next day, and this ONLY after I'd called U-Haul, and they called him.ricky T.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.BUNA S.
Customer did not leave a comment.FREDERICK G.
Customer did not leave a comment.Jeff S.
Keep up thee good service.MICHAEL P.
Customer did not leave a comment.Roy W.
Customer did not leave a comment.CHARLES M.
the man was kind of rude, very short.also he told me if i was late it was ok he didn't have anyone renting it out right away,and i was hour or so late and he charged me for a whole day, which i have never have happened before. things happen when u r moving and for the common people every little penny matters..i think this is poor business, charge me 10 an hour fine but a whole other day..ouch..will NOT return to this location.Izor C.
very pleased with the experience, I have used other uhaul locations and was more pleased with the equipment at this one.JEFF M.
Nothing, he was friendly and very helpful . He gave us his business card to call when we need to use U-Haul again. Wonderful Company.MARIS C.
My expierence was very friendly and professional.I would recommend to anyone who needed a uhaul.Donald L.
Customer did not leave a comment.CHARLES F.
Customer did not leave a comment.VICKIE S.
Did not have keys when we went to pick up the truck. Had to wait in our car while he closed and went to his house to pick up keys. No kind of discount for inconvenience, even though I was paying men to help move & waiting for me to get there with the truck.CRAIG S.
Very professional staff, very helpful and friendly!DARRYL A.
Customer service was excellent. I was taken care of as soon as I walked in the door.Randal B.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.KEVIN W.
Customer Service was excellent. The gentlemen which helped was also the operate for the facility and was courteous and verified equipment was safe.ERIC W.