Customer Reviews for Rocket City Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rocket City Storage
James H. on
Very Helpful and professional
David R. on
Thanks
Jeffrey L. on
From what I seen, very nice business
BERNICE C. on
We cleaned and mopped the back. So it looked good , for the next folks to rent.
Edward L. on
The Rocket City crew are awesome! They get you taken care of quickly and efficiently so you can get on with your day. I won't rent Uhaul equipment anywhere else and neither should YOU!!!
Krystal W. on
mileage was wrong om truck, way off like 2000 miles off but i took photos and they fixed
Brian C. on
NA
Shawn T. on
The customer service at this location was amazing. When I rented the auto transport she went out and verified the hitch and all the functionality of the hitch was oiled well and work correctly.
Larry M. on
Staff very friendly and helpful!
Andre B. on
N/A
Robert Y. on
Trailer pulled great and stopped easy with the surge-brake. Floor of trailer is nice and low for easy loading. Rocket City Storage employees are very friendly, helpful and polite. Great experience from pickup to return. Thank you, Bob Y.
MARIE M. on
I found everything to be good and in order.
James L. on
Tina and Tracey were the best. Would definitely recommend.
Jeffrey W. on
The meridianville people was very nice and helpful I was in and out they helped me in every way.
John L. on
Friendly and curtious service. Very helpful!
ROE H. on
The process was quick and easy.
Larry G. on
Everything went very smoothly and efficiently.
Matthew S. on
All good. Quick, clean, efficient.
William G. on
It went fine, Tina was very friendly and new what she was doing.
Cassandra B. on
The woman working at this location was very rude. I have to use a cane for walking and she on two occassions refused to hold door and let it shut on me. Also she was argumentative and had 0 customer service. The truck had several damages on it and even though it had not been cleaned I was understanding due to the time in which it was returned and the time in which I needed it. I felt the woman working was lazy and disrespectful. She should not be working woth the public.
Alfred J. on
n/A
Allen T. on
Your 24/7 phone app needs work. The screen on my phone did not look like the screen in the video and the buttons were difficult to find. Also, even though I was submitting the reservation as a truck share reservation, it would not let me choose hours outside of the locations hours of operation and it would not let me pick up the truck without going inside and talking to a rep, which negated using the phone app at all.
Jennifer C. on
Very clean and easy to work with
Wilie K. on
Service was every good
Todd M. on
Great dealer.fast, friendly and a fair price
Albert D. on
good experience
LORETTA M. on
The lady was very kind and pleasant, thank you .
Kenneth S. on
They were able to accommodate me when I needed to extend my rental.
Ryan T. on
Great customer service. Easy pickup and return.
KATRENIA K. on
Dave is great!
Jeff T. on
Sweep out trailer.
James S. on
great experience
DAVID H. on
Everything was great no problems from pickup to drop off keep up the great job plus everyone nice and friendly
Scott B. on
The employee was friendly and very helpful and acted like he enjoyed being there and assisting. Good job and keep guys like that!
Gabriel W. on
It was good
Janet W. on
I had the very best experience here, out of many years of using several different companies and u-haul places. I will definitely always recommend this location and use them when ever the need arises for either rental or storage. Took the time to sit down with me and make sure that I had the best solution for my needs. It's been a long time since I've had that type of service and it was very much appreciated.
STELLA M. on
They treated me with respect and were very helpful.
Jim B. on
Great Customer Service
Rickey R. on
My only problem was having to go to a different location to pick up the auto transport. But the ladies at both locations made it simple.
caroline b. on
Dave was so helpful and very hospitable! He had the paper work ready, we evaluated size of available units that would fit my stuff, and he was very personable. It was stress-free!
Jennifer R. on
Dave is fantastic! He was so very helpful and patient! Definitely the best moving experience ever! Thanks Dave!
Mike M. on
The last truck I rented is in need of a check up. Loss of power on hills. Noise in engine.
Kenneth I. on
Owner was extremely knowledgeable and helpful also very pleasant to customers. He has made this a prime U-haul location.
AMOS M C. on
Ashley was very helpful and professional!
AMOS M C. on
The front desk clerk who assisted me was name Ashley. She was very courteous and professional. I would recommend this place to anyone.
Michael J. on
Very helpful and courteous. Easy transaction getting all the supplies. We will use Rocket City again.
Melanie C. on
Professional, helpful and courteous. I will definitely use them again.
Krysti G. on
The representative was very friendly, helpful and answered all my questions. Thank you so much!
Marsha H. on
staff helped me figure out what I needed - very helpful
Debbie V. on
Great staff and facility.
LAUREN H. on
I like the facility, but I tried to close my account one night during business hours and they were not in the office. The open sign was lit up, I even called, and nothing. Will try again.
Willie L. on
Guy who rented to me was very helpful
Nena M. on
Dave was awesome! Thank you!
Gregory R. on
The online listings for U-Haul locations in north Huntsville has multiple errors. I attempted to turn it in at Nialanas Shoes and Things but no one was there and the store appeared to be abandoned even though there were several trucks/trailers in the parking lot.
michelle C. on
Picking up the truck the young lady was very helpful and friendly.
ROBERT S. on
Opening the facility at 8 or 9 would allow customers to get an early start, having to wait until 9:30 is a serious delay for moving
Edward H. on
Location was great but overall Uhaul experience was terrible. Customer Service rep(s) that we spoke to on Sunday was great but getting to that point was very unsatisfactory. Very unpleasant experience.