Customer Reviews for Rocket City Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

This facility is very clean and well maintained, the staff is very friendly and helpful

Rating:

5.0

The office staff was helpful. The unit was fairly priced and the facility was very clean.

Rating:

5.0

Very clean and convenient place.

Rating:

5.0

All was great and east friendly checkin

Rating:

5.0

The rental was quick and efficient. The young lady was pleasant and helpful. Definitely will rent here again!

Rating:

5.0

Always a pleasant experience with the staff at this location.

Rating:

1.0

Charged me an amount with no explanation

Rating:

5.0

Everything was fine great service

Rating:

2.0

It took too long to process the paperwork. I have been using the location for months without any problems. This was not a good experience at all..

Rating:

5.0

Everything was nice and easy with the self service. Take pictures, drive it off, return vehicle, take pictures and you are done

Rating:

5.0

I was very pleased with the customer service I receive from this location . The staff is very cordial and professional.

Rating:

5.0

Nothing, everything was great!

Rating:

5.0

N/A

Rating:

5.0

all went well..agent was helpful.

Rating:

5.0

All went well..agent did excellent job.

Rating:

4.0

I had a hard time trying to figure out and a pull up. How many miles the vehicle had on it, they were very professional, and I will use them again in the future

Rating:

5.0

Very cordial and helpful. I certainly will use this location again.

Rating:

5.0

Customer service was awesome, Check out and return was easy and fast. That's why I continue to use this location.

Rating:

5.0

My U-Haul experience was great! I really appreciated the referral to professional movers who could help me load and unload boxes.

Rating:

5.0

We had an amazing sales rep and she helped us through the whole process of getting the uhaul and returning it! Great location and very organized!

Rating:

5.0

Facilities are always clean , safe and staffed!!!

Rating:

5.0

Thank you

Rating:

5.0

Customer representative was nice and very helpful

Rating:

5.0

I went to upload photos and my phone lost service so when I went back into the account it said I had no active reservations and I could not view my completed reservations. I have my photos on my phone but not on the return

Rating:

5.0

The individual was great and helpful. Trailer was dirty with trash, and nuts and bolts in it. Also the chains that hold the tailgate were disconnected causing it to fall and hit my leg. There was no way to reconnect the chains and I notified her when I got back.

Rating:

5.0

I felt good about laving my belongings there, if I ever need a place to store my belongings this will the place I go to

Rating:

1.0

Office staff was rude. Refused to put pads in truck, and was just all around nasty to deal with in general.

Rating:

5.0

The self check-in app was extremely slow

Rating:

5.0

Fast friendly service at a great price.

Rating:

5.0

No improvements are needed, the young lady behind the counter was amazingly nice and kind, and even helped us load our accessories such as moving blankets onto our U-Haul.

Rating:

4.0

U-Haul was not the problem the storage unit was however

Rating:

5.0

Easy to work with and very accurate in their calculations

Rating:

5.0

Everything seems to working just fine.

Rating:

5.0

The app wasn’t working properly when I tried to rent the truck through my phone. Lucky for me the office was open and the girl inside was able to help me complete the transaction so I could rent the truck. I don’t know what I would’ve done if the office hadn’t been open. Other than that little problem, my experience with this company was wonderful.

Rating:

5.0

All was great! Continue doing in this way

Rating:

3.0

Some of the extra equipment I paid for ( appliance dolly) was not in the truck. However, even after talking to someone letting them know I didn't receive the equipment, I was still charged.

Rating:

5.0

Nothing really. It's an easy place to find and get in and out of with a 26' truck. The woman who helped me check in and out was nice and got me everything I needed. Thank you!

Rating:

5.0

Great service

Rating:

5.0

Returning the truck was simple. It was the best experience.

Rating:

4.0

The truck had a low tire warning light on. Both passenger doors did not latch fully easily and the “door open” alert came on a few times

Rating:

5.0

great staff and well maintained facility

Rating:

3.0

Check equipment to ensure it's clean before renting, this pit renter's who need the equipment in a bind and they end up cleaning up someone's mess. My enclosed trailer had something spilled all across the floor and debris everywhere.

Rating:

3.0

Truck had an smelly odor!

Rating:

5.0

Very clean, well run facility. Very impressed with the fact that I kept furniture and boxes in the facility for nearly 2 years while building a new house. I found no evidence of mice, bugs or other pests when I removed them from storage.

Rating:

5.0

Lady was very sweet and made sure I was taking care of. She helped me out getting keys out box and everything

Rating:

5.0

Customer Service was Excellent!!!

Rating:

5.0

Super easy and quick. The metal cords that hold the door up broke during transit. The return location said they would fix it.

Rating:

4.0

The cab of the truck had an offensive odor. the staff tried to take care of the smell, but they could not get it out. Overall, I would work with the staff as they went above and beyond to try and remedy the smell.

Rating:

4.0

I was very disappointed when I found out you don't prorate any unused portion of month paid for. I have 23 days of the month paid for that is not refunded. I could use the money just as much as rocket city storage. This would have put the icing on the cake for the highest quality, access & security Rocket City Storage offers. I know you will be double dipping on the storage unit and rent it out make money & keep my credit. I had a prime unit so I know it will not take much to rent. This is what kept me from choosing Excellent. Marian #1002

Rating:

5.0

Professional, reliable, courteous service, and friendly. Left only because relocation to a closer facility.

Rating:

4.0

Nothing

Rating:

5.0

Easy to rent and easy to return, close to home I used Uhaul all the time.

Rating:

5.0

Employees are very helpful and courteous!!!!

Rating:

5.0

Super awesome and friendly folks.

Rating:

5.0

There is nothing to approve on at this location. The staff and service is Excellent. I give them 10 stars rating if you offered it, great store and staff.

Rating:

5.0

Nothing I Am More Than Satisfied With This Location & I Have Used UHaul 4 Times In The Last Year But This Location Was By Far The Best In All My Moving Experiences With U-Haul Over 10Years!! Keep It Up!

Rating:

1.0

Brent the front office guy, said he wouldn't charge this card on file. He promised like 3 times, well guess what?!! He charged the wrong card! I'm very very pissed. He was on his cell phone the entire time never even looked up

Rating:

2.0

The online registration process was inconsistent with the information that I provided when I reserved the vehicle. I was led to believe someone would call me to confirm the appointment the next day. Never received a call. I ended up calling 2 days prior to reservation and was told it was with scheduling. On day of reservation, May 20. There was no way to get my vehicle. The hours said it opened at 8am. There was no one there. I called and eventually spoke to a lady that said I should be able to get the key without someone being at the office. I ask how was that. At approximately 8:18am, the worker finally showed up. He jumped out of his car & said I should be able to get a key without going through a person. I explained to him I got assigned the vehicle but didn’t get a key code. I went inside. He wanted my drivers license and a phone number for someone to call confirm they knew me. I explained I had already provided the information online twice, at time of reservation and then just a few minutes earlier since the business wasn’t open at 8am. Then told him the lady I was speaking with had also mentioned it but then he pulled up while she put me on hold. She never called me back after I hung up to go inside with the guy who was working. I only used 5 hours of the reservation but it was still frustrating to not get the vehicle on time since I had people waiting on me to help and them needing to leave at noon. It was also a threat of rain & it ended up raining. I would not recommend this location due to inconsistent business communications & hours clearly not correct when an employee doesn’t show up on time. I arrived at the location at 740 because the email confirmation said I could I arrive at the location at 7:50 so I could start the process to do I could be out of there at 8am.

Rating:

5.0

The truck was not that clean. It also had a smell of cow manure. Also the was an existing crack in the windshield. I like using UHaul however.

Rating:

5.0

Excellent service and professional staff! Was there for me in a minutes notice of need of a rental.

Rating:

5.0

Just make sure the truck is cleaner the inside where you drive and the trailer part were full of dirt

Rating:

5.0

Customer service was excellent

Rating:

5.0

Make sure when attached to vehicle ensure chains are properly attached. Our trailer became detached from our vehicle and the outcome could have been much much worse than it was.

Rating:

5.0

Very well organized and attentive when scheduling. Day of rental was quick and efficiently done. O

Rating:

3.0

I must say that this location was convenient and other than 1 access door always getting dislodged, I was pretty much happy with them. The staff interactions have always been very positive at this location. I have been with both N 231/431 locations for probably over 10 years (combined duration). The facilities were expensive, IMO, but met my needs. Recent increase in pricing without regard to customer loyalty was my reason for leaving. As well, they state that they are competitive, yet I got secured a storage location in which the storage unit was the same size, closer to my home, fairly new, and the cost was over $40 less per month.

Rating:

5.0

Rocket City staff members were friendly and eager to provide customer service, and the facility was clean and nice, and in fact I would recommend the restroom to be used as an example of how a restroom should be cleaned.

Rating:

5.0

Always great customer service here.

Rating:

5.0

Amazing experience! Definitely will be back for future storage needs.

Rating:

5.0

The staff here were always friendly and efficient with any needs or questions I had. Will use this facility again when storage is needed. Thank you!

Rating:

5.0

Worked exactly like I needed it to.

Rating:

5.0

RocketCity was always clean and very secure for all you items. They also have a friendly and helpful staff.

Rating:

5.0

Great place to store your home goods.

Rating:

4.0

People were very friendly and helpful I would recommend to my friends and family Thank You

Rating:

5.0

Super friendly staff, very helpful

Rating:

5.0

Thanks for assisting me throughout the process

Rating:

5.0

Fabulous place to keep your stuff!

Rating:

5.0

Being indoirs with temperature/humidity controlled protected our items from mildew or danage from excessive heat. More than satisfied.

Rating:

5.0

Great staff and the facility is very clean. The units are affordable and accessible. I would recommend Rocket City Storage if you are looking for a nice place to store your items!!

Rating:

5.0

The lady at the front desk ( Teresa ) was very sweet , kind and helpful .

Rating:

5.0

We stored our RV in this facility since they opened. We were always very satisfied with both the facility (accessibility, security, cleanliness) and the service. I would readily recommend Rocket City RV to my friends or anyone else. I wish them great success.

Rating:

5.0

The storage was very clean and plenty of lighting. Access to the storage was great. Gladly recommend this storage facility. Friendly staff Best regards BObbby and Linda Thigpen

Rating:

5.0

Wonderful experience, I would definitely recommend this place.

Rating:

5.0

Nice place, my furniture was there for seven months and when I got it out not one speck of dust was on it. I highly recommend this place.

Rating:

5.0

Clean and well lit facility. Easy and secure access to unit at all times.

Rating:

5.0

The entire staff and facility was excellent! The emails were not excessive but timely. We can not say enough about the staff and facility! Excellent experience....

Rating:

5.0

Friendly Staff!

Rating:

5.0

Very nice place ,the staff was great I have already recommended them to others ! Thanks to Traci who runs Rocket City! God Bless 👍🥰

Rating:

3.0

It was good

Rating:

5.0

Dave was so helpful and very hospitable! He had the paper work ready, we evaluated size of available units that would fit my stuff, and he was very personable. It was stress-free!