Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
She was very nice, and very intentional. Made sure everything was great. Customer service was A+. I don't plan on moving anytime soon lol, but anyone I know I'll be sure to send them there.
The entire staff and facility was excellent! The emails were not excessive but timely. We can not say enough about the staff and facility! Excellent experience....
Nothing... it was GREAT!
The trailer I rented was filthy inside and out. I literally had to clean it inside and out before I could pack it. There were other clean ones on the lot but she gave us the dirty one. When we got to our location and unpacked we discovered that the trailer leaks some of our belongings were wet and had to be dryed and some of our electrical appliances are probably destroyed.
I was pleased with the service.
Friendly Staff!
I was in a bind after U Haul originally sent me to a closed location. I saw this location on the way to my original site and went there. The woman was so helpful and was able to get the reservation changed and I was on my way. Excellent rental location that will be my preferred spot for future rentals.
Employees were extremely courteous and helpful. Best Uhaul store ever.
Very nice place ,the staff was great I have already recommended them to others ! Thanks to Traci who runs Rocket City! God Bless 👍🥰
Would prefer equipment availability was closer to residence.
The original pickup location did not have the truck we ordered. We had to go to another location but they compted us with additional mileage and an extra day.
Excellent customer service is a given at this location.
Nothing
Check engine light was on in rental and the person who rented it to me had stated that it just came out the shop. So I was worried the entire time it would break down but I didn't have time to go back in and change anything. Also it was pouring rain the the windshield wipers were so bad I couldn't see anything. I was also billed wrong.
Online offering Default selection for insurance coverage left no option to deselect insurance coverage. Had to deselect it once it was added to cart. In the end I was charged for insurance i did not want. I added to comments upon return but no one contacted me to reverse charges
Excellent customer service and facilities.
We thought the employee did a fantastic job of getting the truck ready for us to take on a one way trip. We also rented furniture blankets and a hand truck to help with our move. We were in and out within a few minutes.
Nothing
All was great. Friendly and courteous personnel were very helpful.
Everything was good except dropping of the equipment. I needed assistance and waited on hold for over a half an hour. Then when I did get to talk to someone, I got put on hold again for another 20 minutes. There has got to be a better way to solve problems for dropping off after hours.
My whole experience was great! They went above and beyond to help me with my needs! EXCELLENT throughout everything!
The store itself was nice people were good but uhaul as a company kind of lies with its daily rates went from a 30 dollar truck to more than 3 times that not to mention a 25 dollar cleaning fee that was never mentioned until I mobile drop the truck back off. And I emailed uhaul about it and never heard from them 2 weeks ago
The representative was very nice. The problem that we encountered was that after the trailer was hooked up there were no tail & break lights on passenger side. Representative said that would be fine as it was. Absolutely NOT okay heading out on a 1200 mile trip without proper tail and breaking lights. This is unsafe and U-Haul should never have try to convince us to travel without proper operating safety features. We Told the lady this was unacceptable and insisted On another trailer. We swapped trailers and everything from that point on was great.
Very Nice, friendly, and great at explaining the charges. Loved the service. Also the big 26 footer didn't use near the gas I thought it would. Awesome new trucks were very comfortable. I hated to turn it in.
Great overall experience, the uhaul app was awesome, easy to use
Good afternoon I would like to say that everyone that worked at your store for the last two days have been on point very polite I will recommend anyone to your store and I will come back again thank you for being so kind to me at this time.
Very friendly people to deal with. Just wish we were able to get the drop off location situated.
Excellent service !
Fully disclose the information about after hours fees before telling the customer it's an option and billing them for it
Awesome people at this location, a stark contrast to the nonsense at the original location.
The ladies were quick and helpful. They made sure the trailer was in working order and did the entire hook up to ensure safety. Greatly appreciated!
Never used much gas going little over 600 miles was really good
Excellent
The customer service was awesome. Very kind, efficient, and professional. The truck had defective equipment. The ramp would not lift and not stable.
The staff worked with your folks to allow me a turn-in at a convenient location not prescribed by UHaul. Thanks.
Nothing different, thanks
Excellent service. They were ready for me at the appointment time. In and out in about 15 minutes.
the right turn signal stopped working.
Very Helpful and professional
Thanks
From what I seen, very nice business
We cleaned and mopped the back. So it looked good , for the next folks to rent.
The Rocket City crew are awesome! They get you taken care of quickly and efficiently so you can get on with your day. I won't rent Uhaul equipment anywhere else and neither should YOU!!!
mileage was wrong om truck, way off like 2000 miles off but i took photos and they fixed
NA
It was good
Dave was so helpful and very hospitable! He had the paper work ready, we evaluated size of available units that would fit my stuff, and he was very personable. It was stress-free!
I like the facility, but I tried to close my account one night during business hours and they were not in the office. The open sign was lit up, I even called, and nothing. Will try again.
