all was great 👍
Jim T.
Customer Reviews for Rocket City Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The uhaul software they were using was not functional. They are not getting proper support from uhaul corp.
Stephen K.i entered DL in app, but the office didn't have it. i think there is a bug in the app somewhere
Stan H.Ideal experience.
Christopher W.Location was great, very friendly. The truck was fine, in good running condition and did the job.
brock B.Super friendly staff, very helpful
Nathan B. | Overall ExperienceI was not onboard with getting charged a full days cost for being 1 hour over on my return time.
joe C.Many thanks for the courtesy and assistance
MICHAEL C.Thanks for assisting me throughout the process
MICHAEL C. | Overall ExperienceGreat customer service !!
Elizabeth M.I am sorry you had a bag of covers that should have been sealed. I had my own. But there was no seal to start with
Eric M.Brenda was absolutely great to work with. She was very pleasant and will to answer all questions. Very knowledgeable in her job. I will definitely recommend her and Rocket City to everyone. Thank you for a job well done Brenda. I will be back. 10 stars for Brenda
Debbie B.Have your customer service person not charge people for things that they didn't ask for!
Tamala M.The staff was excellent. I will give them a perfect 10!!!
Jonathan B.They have all kinds of equipment there. And everything is cleaned. When I rented the trailers she took the time to explain to me everything and how it worked and even offered to look me up another trailer she was very nice and very helpful.
Christmas J.Your facilities are top notch, the staff is friendly, the truck was excellent, and the price is very reasonable. I'll return here the next time I need to rent. Thanks
Charles S.Trailer was ready to go when I arrived, hook-up was quick and easy. Drop-off the next day was also very quick.
Robert H.Nothing service was excellent
ANTHONY H.Please improve the 24 share app! Took a hour out of my schedule to finally get checked out or lead me to a simple process because I really like the share 24!!-
MICHAEL M.Didn't have any issues and the lady was very nice.
Robert P.The lady at the desk, Teresa, was extremely rude and unprofessional. She was not helpful one bit! My husband asked her which vehicle we would be renting and her response was “match the key to the vehicles and figure it out.†Would not recommend using this location to future friends and family of mine because of this interaction with her we had.
Kelcy I.I rented furniture pads and they were not given to me or placed in the truck
Luke H.Make sure the trucks are cleaned and sanitized between uses.
TANYA F.Great staff very helpful with rental.
JOSEPH H.I arrived a few minutes after closing time but the lady stayed over so I could pick up my trailer. Thank you very much.
MICHAEL G.I love picking up and dropping off here. The girls are amazing and very helpful.
ROBERT C.Excellent customer service. The woman that helped me was super nice!
FAY O.None
IKECHUKU A.Trailer should have been clean inside. I ended up cleaning it
EDWARD M.Fabulous place to keep your stuff!
Tommy B. | Overall ExperienceBeing indoirs with temperature/humidity controlled protected our items from mildew or danage from excessive heat. More than satisfied.
David H. | Overall ExperienceFast service
DENNIS W.They were very helpful and professional. I will be doing business with them again!
Jerry T.Nothing at all it was very clean and the employees was very nice.
KHADIJAH H.The app would not let me upload pictures to return my truck after hours. I tried to make it work for 45 minutes, however I was never able to complete the return. I had to go through my browser and log into my account and complete the return that way. It was frustrating however everyone I interacted with was very pleasant.
Fernando M.Nice, professional staff.
TRAVIS B.Outstanding customer service!!
JERRY T.Maye drop very easy.
stella S.Drop off was confusing since no one was there, but it all worked out.
MARCUS E.Great staff and the facility is very clean. The units are affordable and accessible. I would recommend Rocket City Storage if you are looking for a nice place to store your items!!
Michelle R. | Overall ExperienceNothing. Everything was good.
SHIRLEY M.Can't think of anything at this moment that can be improve on.
David W.The lady at the front desk ( Teresa ) was very sweet , kind and helpful .
FELICITA M. | Overall ExperienceWe stored our RV in this facility since they opened. We were always very satisfied with both the facility (accessibility, security, cleanliness) and the service. I would readily recommend Rocket City RV to my friends or anyone else. I wish them great success.
Robert M. | Overall ExperienceScanning of the Driver's Lic on the phone and then in the office prior to pick up the truck was a bit much. The picture of the lic should be enough.
Ben C.Air conditioner on truck did not work
PATRICK S.The storage was very clean and plenty of lighting. Access to the storage was great. Gladly recommend this storage facility. Friendly staff Best regards BObbby and Linda Thigpen
Linda T. | Overall ExperienceMake it to where you can rent tow dolly for an hr instead of 24 and make it cheaper for the hr use
MICHAEL V.Computer system response was DEPLORABLE, system slow and glitchy. Took an hour to check out because of computer issues.
Shareef H.Everything from the employees to the truck were wonderful.
JACQUELYN M.Customer service was great. Very Friendly. Will use again. Thank You
Carol D.The truck I rented had a smell of cigarette smoke in the cab. Noticed it because I am a non smoker.
Jerry H.The two ladies at the desk are a treasure! Very pleasant and helpful. The truck I rented was beat up on the outside but clean on the inside. Overall it was a good experience
Nelwyn W.After two hours of driving from Huntsville to Washington DC, the air conditioning stop working. I drove 26 hours in total. So, 24 hours of my driving on temperatures over 90o without air conditioning. The mechanical service was suck…! Not even an apologize…U-Haul was too quick to collect the money but not to resolve the problem.
FELIPEALEJANDRO S.Miss Brenda was great and really helpful with my needs.
PAUL G.Brenda did an amazing job taking care of my needs! She took time to make sure my vehicle was equipped with the correct wiring harness leading into booking my reservation, helped to properly connect my rental the day of pickup, and provided a safety inspection before I departed the rental center. Like I said, “Outstanding customer service and support!!!â€
SCOTT H.The truck was NOT properly maintained and I had to put oil in it because it kept losing oil pressure. It was the only truck that was available in the size I needed. I reported the problem at once. I wasn't even offered a refund for the cost of the oil I had to purchase.
Margaret K.Trailer had mulch or some yard debris in it at pickup. Wheels are rusty with base material/metal flaking off.
DUANE G.When returning the vehicle I had to honk loudly to prevent an employee from backing into me even though I was at a stop. I then went around the vehicle to park. So I went from a complete stop and moved about thirty feet. When I went in to check out I was accused by the desk clerk of speeding thru the parking lot. It's unclear how that is even possible in a 15' truck from a complete stop. Especially when I was working to avoid an accident that an employee of this facility was about to cause. Will never rent from again
TRACY J.The ceiling leaked in the truck. I notified the Uhaul people and submitted a claim.
ANNA H.Wonderful experience, I would definitely recommend this place.
Harold G. | Overall ExperienceNice place, my furniture was there for seven months and when I got it out not one speck of dust was on it. I highly recommend this place.
Raymond E. | Overall ExperienceClean and well lit facility. Easy and secure access to unit at all times.
Mike C. | Overall ExperienceThe entire staff and facility was excellent! The emails were not excessive but timely. We can not say enough about the staff and facility! Excellent experience....
Robin T. | Overall ExperienceFriendly Staff!
Michael w. | Overall ExperienceVery nice place ,the staff was great I have already recommended them to others ! Thanks to Traci who runs Rocket City! God Bless 👍🥰
Rita S. | Overall ExperienceIt was good
Gabriel W. | ReservationDave was so helpful and very hospitable! He had the paper work ready, we evaluated size of available units that would fit my stuff, and he was very personable. It was stress-free!
caroline b. | ReservationI like the facility, but I tried to close my account one night during business hours and they were not in the office. The open sign was lit up, I even called, and nothing. Will try again.
LAUREN H. | Overall Experience