Customer Reviews for Rocket City Storage
(U-Haul Neighborhood Dealer)

582 reviews

11101 Hwy 231 431 N   Meridianville, AL 35759

(256) 270-4159

Office Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(256) 270-4159

11101 Hwy 231 431 N
Meridianville, AL 35759

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Stephen M 
Rating:
4.0

Customer did not leave a comment.

MYESA P 
Rating:
5.0

Customer did not leave a comment.

KENNETH O 
Rating:
5.0

Always a pleasant experience with this location!!!!!

JERRY H 
Rating:
1.0

Employee was no help and was extremely rude!

Kayla W 
Rating:
5.0

I dropped the rental off after hours but it was easy to pull into and not confusing at all But I did drop the key in the box prior to uploading photos of the rental My humble apologies

DAVID T 
Rating:
5.0

Brittany was very professional and friendly. We will be return customers.

PATRICIA H 
Rating:
5.0

Windshield wipers need to be replaced on this vehicle. The rubber on the wiper blades has become hard and does not properly clear all the water off the windshield.

JERRY H 
Rating:
5.0

Very cordial personnel in the office.

IVORY W 
Rating:
5.0

I especially loved the RV storage.

Brian H  |  Overall Experience 
Rating:
4.0

Customer service was Great,easy location,everything was Great…

STANLEY T 
Rating:
5.0

Very helpful staff. Will definitely use this location again

DAVID T 
Rating:
3.0

Where's my deposit

KEVIN B 
Rating:
3.0

One person working and had to drop my key on the counter as very busy.

Jason B 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M 
Rating:
5.0

Customer did not leave a comment.

NORAH B 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

Nothing

BELINDA M 
Rating:
5.0

Nice place nice management!

Jerry T  |  Overall Experience 
Rating:
5.0

Reduce mileage fee, especially if truck brought back same day.

REBECCA S 
Rating:
5.0

Customer did not leave a comment.

RICKY H 
Rating:
5.0

Customer did not leave a comment.

GLEN M 
Rating:
3.0

Customer did not leave a comment.

NEKEZA D 
Rating:
5.0

Drop was easy, customer service was excellent.

MELISSA P 
Rating:
5.0

great and easy to use.

James M  |  Reservation 
Rating:
3.0

Customer did not leave a comment.

Ann M 
Rating:
5.0

Customer did not leave a comment.

GREGORY S 
Rating:
5.0

Arrived before hours and had an easy time picking up the truck. We came after hours to drop off and the experience was just as easy. Clean, safe location, right off main road.

RAYMOND M 
Rating:
5.0

Customer did not leave a comment.

FRANK S 
Rating:
4.0

Customer did not leave a comment.

Linda F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis M 
Rating:
5.0

Nothing. The clerk/tech was very knowledge and pleasant. He was detailed regarding U-Haul policies and directives. Thanks for informing me of all requirements which made this rental the best😊.

JOHNNY C 
Rating:
5.0

The guy at front desk should get a raise. Professional friendly! Yea givehim a bonus too!

GERALD A 
Rating:
5.0

Customer did not leave a comment.

ALAN S 
Rating:
5.0

Customer did not leave a comment.

Sara M 
Rating:
5.0

Customer did not leave a comment.

William C  |  Overall Experience 
Rating:
5.0

Fix the Android app. The email system doesn't work. Instead of receiving an email, I received a text message.

KARLO A 
Rating:
5.0

Customer did not leave a comment.

KENNY M 
Rating:
5.0

Customer did not leave a comment.

CHANAE W 
Rating:
5.0

Customer did not leave a comment.

JAIZON C 
Rating:
4.0

Customer did not leave a comment.

CLARENCE M 
Rating:
5.0

Great place for my storing needs. I was trying to cut some cost and decided to downsize to a smaller unit. Thank you!

Justin P  |  Overall Experience 
Rating:
5.0

Truck was well maintained and worked well. This specific store didn't have an appliance dolly on hand but they were able to contact another UHAUL down the road to assist. They didn't have to do that but they out of the way to assist. Customer service in general was excellent.

PETER J 
Rating:
5.0

This facility is very clean and well maintained, the staff is very friendly and helpful

Chad J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALI M 
Rating:
5.0

The office staff was helpful. The unit was fairly priced and the facility was very clean.

Hunter M  |  Overall Experience 
Rating:
5.0

Very clean and convenient place.

Dayna H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISAAC W 
Rating:
5.0

Customer did not leave a comment.

Larry A 
Rating:
5.0

Customer did not leave a comment.

Troy P  |  Overall Experience 
Rating:
5.0

All was great and east friendly checkin

Samantha S 
Rating:
5.0

Customer did not leave a comment.

ROY M 
Rating:
5.0

The rental was quick and efficient. The young lady was pleasant and helpful. Definitely will rent here again!

THOMAS E 
Rating:
5.0

Customer did not leave a comment.

CAMERON W 
Rating:
5.0

Always a pleasant experience with the staff at this location.

JERRY H 
Rating:
5.0

Customer did not leave a comment.

FRIEDA D 
Rating:
1.0

Charged me an amount with no explanation

Talisha A 
Rating:
5.0

Customer did not leave a comment.

JERRY H 
Rating:
5.0

Customer did not leave a comment.

Casey H 
Rating:
5.0

Everything was fine great service

Sammy H 
Rating:
5.0

Customer did not leave a comment.

Denise J 
Rating:
5.0

Customer did not leave a comment.

Casey H 
Rating:
4.0

Customer did not leave a comment.

Cassandra B 
Rating:
5.0

Customer did not leave a comment.

Gary J 
Rating:
5.0

Customer did not leave a comment.

Gary J 
Rating:
5.0

Customer did not leave a comment.

TIERRA C 
Rating:
5.0

Customer did not leave a comment.

Kevin Q 
Rating:
2.0

It took too long to process the paperwork. I have been using the location for months without any problems. This was not a good experience at all..

Ivory W 
Rating:
5.0

Customer did not leave a comment.

Symone G 
Rating:
5.0

Everything was nice and easy with the self service. Take pictures, drive it off, return vehicle, take pictures and you are done

Jehu J 
Rating:
3.0

Customer did not leave a comment.

Arianna H 
Rating:
5.0

Customer did not leave a comment.

jon a 
Rating:
5.0

Customer did not leave a comment.

Alfred S 
Rating:
5.0

Customer did not leave a comment.

Verrona R 
Rating:
5.0

I was very pleased with the customer service I receive from this location . The staff is very cordial and professional.

Ivory W 
Rating:
5.0

Nothing, everything was great!

Wiliiiam L 
Rating:
5.0

N/A

Tonya C 
Rating:
5.0

Customer did not leave a comment.

Emmanuel B  |  Overall Experience 
Rating:
5.0

all went well..agent was helpful.

Tom S 
Rating:
5.0

All went well..agent did excellent job.

Tom S 
Rating:
4.0

I had a hard time trying to figure out and a pull up. How many miles the vehicle had on it, they were very professional, and I will use them again in the future

Joyce R 
Rating:
5.0

Very cordial and helpful. I certainly will use this location again.

Ivory W 
Rating:
3.0

Customer did not leave a comment.

Ashley W 
Rating:
5.0

Customer service was awesome, Check out and return was easy and fast. That's why I continue to use this location.

Patrick R 
Rating:
5.0

My U-Haul experience was great! I really appreciated the referral to professional movers who could help me load and unload boxes.

Phillip B 
Rating:
5.0

Customer did not leave a comment.

Gary B 
Rating:
5.0

Customer did not leave a comment.

Bruce G 
Rating:
5.0

We had an amazing sales rep and she helped us through the whole process of getting the uhaul and returning it! Great location and very organized!

michelle s 
Rating:
5.0

Customer did not leave a comment.

Wallace L 
Rating:
4.0

Customer did not leave a comment.

Terry B 
Rating:
5.0

Facilities are always clean , safe and staffed!!!

CHRISTIN W  |  Overall Experience 
Rating:
5.0

Thank you

derek c 
Rating:
5.0

Customer did not leave a comment.

Dawn H 
Rating:
5.0

Customer representative was nice and very helpful

Connie M 
Rating:
5.0

I went to upload photos and my phone lost service so when I went back into the account it said I had no active reservations and I could not view my completed reservations. I have my photos on my phone but not on the return

Justin H 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C 
Rating:
5.0

Customer did not leave a comment.

Richard L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin H 
Rating:
5.0

The individual was great and helpful. Trailer was dirty with trash, and nuts and bolts in it. Also the chains that hold the tailgate were disconnected causing it to fall and hit my leg. There was no way to reconnect the chains and I notified her when I got back.

Steven M 
Rating:
5.0

I felt good about laving my belongings there, if I ever need a place to store my belongings this will the place I go to

Genevieve P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DARLENE R 
Rating:
1.0

Office staff was rude. Refused to put pads in truck, and was just all around nasty to deal with in general.

Andrew W 
Rating:
5.0

The self check-in app was extremely slow

Bailey S 
Rating:
5.0

Fast friendly service at a great price.

Timothy E 
Rating:
5.0

No improvements are needed, the young lady behind the counter was amazingly nice and kind, and even helped us load our accessories such as moving blankets onto our U-Haul.

William G 
Rating:
4.0

U-Haul was not the problem the storage unit was however

ARiel L 
Rating:
5.0

Customer did not leave a comment.

Gabrielle P 
Rating:
5.0

Easy to work with and very accurate in their calculations

Scott G 
Rating:
5.0

Everything seems to working just fine.

CARL S 
Rating:
5.0

The app wasn’t working properly when I tried to rent the truck through my phone. Lucky for me the office was open and the girl inside was able to help me complete the transaction so I could rent the truck. I don’t know what I would’ve done if the office hadn’t been open. Other than that little problem, my experience with this company was wonderful.

Lynne C 
Rating:
5.0

All was great! Continue doing in this way

MANUEL M 
Rating:
5.0

Customer did not leave a comment.

Conchetta A  |  Overall Experience 
Rating:
3.0

Some of the extra equipment I paid for ( appliance dolly) was not in the truck. However, even after talking to someone letting them know I didn't receive the equipment, I was still charged.

Mary Z 
Rating:
5.0

Great service

Maureen B  |  Reservation 
Rating:
5.0

great staff and well maintained facility

Bryan B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason T  |  Overall Experience 
Rating:
5.0

Very clean, well run facility. Very impressed with the fact that I kept furniture and boxes in the facility for nearly 2 years while building a new house. I found no evidence of mice, bugs or other pests when I removed them from storage.

JERRY D  |  Overall Experience 
Rating:
4.0

I was very disappointed when I found out you don't prorate any unused portion of month paid for. I have 23 days of the month paid for that is not refunded. I could use the money just as much as rocket city storage. This would have put the icing on the cake for the highest quality, access & security Rocket City Storage offers. I know you will be double dipping on the storage unit and rent it out make money & keep my credit. I had a prime unit so I know it will not take much to rent. This is what kept me from choosing Excellent. Marian #1002

Marian K  |  Overall Experience 
Rating:
5.0

Professional, reliable, courteous service, and friendly. Left only because relocation to a closer facility.

LARRY S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veronica r  |  Overall Experience 
Rating:
3.0

I must say that this location was convenient and other than 1 access door always getting dislodged, I was pretty much happy with them. The staff interactions have always been very positive at this location. I have been with both N 231/431 locations for probably over 10 years (combined duration). The facilities were expensive, IMO, but met my needs. Recent increase in pricing without regard to customer loyalty was my reason for leaving. As well, they state that they are competitive, yet I got secured a storage location in which the storage unit was the same size, closer to my home, fairly new, and the cost was over $40 less per month.

ROBERT K  |  Overall Experience 
Rating:
5.0

Rocket City staff members were friendly and eager to provide customer service, and the facility was clean and nice, and in fact I would recommend the restroom to be used as an example of how a restroom should be cleaned.

WALLACE N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Iresha M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heather m  |  Overall Experience 
Rating:
5.0

Amazing experience! Definitely will be back for future storage needs.

MADELINE L  |  Overall Experience 
Rating:
5.0

The staff here were always friendly and efficient with any needs or questions I had. Will use this facility again when storage is needed. Thank you!

Michael H  |  Overall Experience 
Rating:
5.0

RocketCity was always clean and very secure for all you items. They also have a friendly and helpful staff.

Jeremy J  |  Overall Experience 
Rating:
5.0

Great place to store your home goods.

Michael S  |  Overall Experience 
Rating:
4.0

People were very friendly and helpful I would recommend to my friends and family Thank You

Vicki W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikolas K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean S  |  Overall Experience 
Rating:
5.0

Super friendly staff, very helpful

Nathan B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micheal C  |  Overall Experience 
Rating:
5.0

Thanks for assisting me throughout the process

MICHAEL C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rickey M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ginger W  |  Overall Experience 
Rating:
5.0

Fabulous place to keep your stuff!

Tommy B  |  Overall Experience 
Rating:
5.0

Being indoirs with temperature/humidity controlled protected our items from mildew or danage from excessive heat. More than satisfied.

David H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norman H  |  Overall Experience 
Rating:
5.0

Great staff and the facility is very clean. The units are affordable and accessible. I would recommend Rocket City Storage if you are looking for a nice place to store your items!!

Michelle R  |  Overall Experience 
Rating:
5.0

The lady at the front desk ( Teresa ) was very sweet , kind and helpful .

FELICITA M  |  Overall Experience 
Rating:
5.0

We stored our RV in this facility since they opened. We were always very satisfied with both the facility (accessibility, security, cleanliness) and the service. I would readily recommend Rocket City RV to my friends or anyone else. I wish them great success.

Robert M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S  |  Overall Experience 
Rating:
5.0

The storage was very clean and plenty of lighting. Access to the storage was great. Gladly recommend this storage facility. Friendly staff Best regards BObbby and Linda Thigpen

Linda T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie H  |  Overall Experience 
Rating:
5.0

Wonderful experience, I would definitely recommend this place.

Harold G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert K  |  Overall Experience 
Rating:
5.0

Nice place, my furniture was there for seven months and when I got it out not one speck of dust was on it. I highly recommend this place.

Raymond E  |  Overall Experience 
Rating:
5.0

Clean and well lit facility. Easy and secure access to unit at all times.

Mike C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ginger W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin J  |  Overall Experience 
Rating:
5.0

The entire staff and facility was excellent! The emails were not excessive but timely. We can not say enough about the staff and facility! Excellent experience....

Robin T  |  Overall Experience 
Rating:
5.0

Friendly Staff!

Michael w  |  Overall Experience 
Rating:
5.0

Very nice place ,the staff was great I have already recommended them to others ! Thanks to Traci who runs Rocket City! God Bless 👍🥰

Rita S  |  Overall Experience 
Rating:
3.0

It was good

Gabriel W  |  Reservation 
Rating:
5.0

Dave was so helpful and very hospitable! He had the paper work ready, we evaluated size of available units that would fit my stuff, and he was very personable. It was stress-free!

caroline b  |  Reservation 
Rating:
3.0

I like the facility, but I tried to close my account one night during business hours and they were not in the office. The open sign was lit up, I even called, and nothing. Will try again.

LAUREN H  |  Overall Experience 
No reviews have been submitted for this location.
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