Customer Reviews for Rocket City Storage
(U-Haul Neighborhood Dealer)

Rating:

2.0

Well, while the personnel that was working, there was very helpful and did their very best…. U-Haul’s computer system failed on me twice once the day before and once the day of to the point that I had to go on my phone and secure the equipment that I was renting on my own that’s why my rating is below average. Your employees went above and beyond. I feel like they did their best for what they were working with. U-Haul you need to step it up with your computer systems that keep failing and freezing up. It’s not a good way to do business and very ineffective

Rating:

5.0

Always a pleasant experience with this location!!!!!

Rating:

1.0

Employee was no help and was extremely rude!

Rating:

5.0

I dropped the rental off after hours but it was easy to pull into and not confusing at all But I did drop the key in the box prior to uploading photos of the rental My humble apologies

Rating:

5.0

Brittany was very professional and friendly. We will be return customers.

Rating:

5.0

Windshield wipers need to be replaced on this vehicle. The rubber on the wiper blades has become hard and does not properly clear all the water off the windshield.

Rating:

5.0

Very cordial personnel in the office.

Rating:

5.0

I especially loved the RV storage.

Rating:

4.0

Customer service was Great,easy location,everything was Great…

Rating:

5.0

Very helpful staff. Will definitely use this location again

Rating:

3.0

Where's my deposit

Rating:

3.0

One person working and had to drop my key on the counter as very busy.

Rating:

5.0

Nothing

Rating:

5.0

Nice place nice management!

Rating:

5.0

Reduce mileage fee, especially if truck brought back same day.

Rating:

5.0

Drop was easy, customer service was excellent.

Rating:

5.0

great and easy to use.

Rating:

5.0

Arrived before hours and had an easy time picking up the truck. We came after hours to drop off and the experience was just as easy. Clean, safe location, right off main road.

Rating:

5.0

Nothing. The clerk/tech was very knowledge and pleasant. He was detailed regarding U-Haul policies and directives. Thanks for informing me of all requirements which made this rental the best😊.

Rating:

5.0

The guy at front desk should get a raise. Professional friendly! Yea givehim a bonus too!

Rating:

5.0

Fix the Android app. The email system doesn't work. Instead of receiving an email, I received a text message.

Rating:

5.0

Great place for my storing needs. I was trying to cut some cost and decided to downsize to a smaller unit. Thank you!

Rating:

5.0

Truck was well maintained and worked well. This specific store didn't have an appliance dolly on hand but they were able to contact another UHAUL down the road to assist. They didn't have to do that but they out of the way to assist. Customer service in general was excellent.

Rating:

5.0

This facility is very clean and well maintained, the staff is very friendly and helpful

Rating:

5.0

The office staff was helpful. The unit was fairly priced and the facility was very clean.

Rating:

5.0

Very clean and convenient place.

Rating:

5.0

All was great and east friendly checkin

Rating:

5.0

The rental was quick and efficient. The young lady was pleasant and helpful. Definitely will rent here again!

Rating:

5.0

Always a pleasant experience with the staff at this location.

Rating:

1.0

Charged me an amount with no explanation

Rating:

5.0

Everything was fine great service

Rating:

2.0

It took too long to process the paperwork. I have been using the location for months without any problems. This was not a good experience at all..

Rating:

5.0

Everything was nice and easy with the self service. Take pictures, drive it off, return vehicle, take pictures and you are done

Rating:

5.0

I was very pleased with the customer service I receive from this location . The staff is very cordial and professional.

Rating:

5.0

Nothing, everything was great!

Rating:

5.0

N/A

Rating:

5.0

all went well..agent was helpful.

Rating:

5.0

All went well..agent did excellent job.

Rating:

4.0

I had a hard time trying to figure out and a pull up. How many miles the vehicle had on it, they were very professional, and I will use them again in the future

Rating:

5.0

Very cordial and helpful. I certainly will use this location again.

Rating:

5.0

Customer service was awesome, Check out and return was easy and fast. That's why I continue to use this location.

Rating:

5.0

My U-Haul experience was great! I really appreciated the referral to professional movers who could help me load and unload boxes.

Rating:

5.0

We had an amazing sales rep and she helped us through the whole process of getting the uhaul and returning it! Great location and very organized!

Rating:

5.0

Facilities are always clean , safe and staffed!!!

Rating:

5.0

Thank you

Rating:

5.0

Customer representative was nice and very helpful

Rating:

5.0

I went to upload photos and my phone lost service so when I went back into the account it said I had no active reservations and I could not view my completed reservations. I have my photos on my phone but not on the return

Rating:

5.0

The individual was great and helpful. Trailer was dirty with trash, and nuts and bolts in it. Also the chains that hold the tailgate were disconnected causing it to fall and hit my leg. There was no way to reconnect the chains and I notified her when I got back.

Rating:

5.0

I felt good about laving my belongings there, if I ever need a place to store my belongings this will the place I go to

Rating:

1.0

Office staff was rude. Refused to put pads in truck, and was just all around nasty to deal with in general.

Rating:

5.0

The self check-in app was extremely slow

Rating:

5.0

Fast friendly service at a great price.

Rating:

5.0

No improvements are needed, the young lady behind the counter was amazingly nice and kind, and even helped us load our accessories such as moving blankets onto our U-Haul.

Rating:

4.0

U-Haul was not the problem the storage unit was however

Rating:

5.0

Easy to work with and very accurate in their calculations

Rating:

5.0

Everything seems to working just fine.

Rating:

5.0

The app wasn’t working properly when I tried to rent the truck through my phone. Lucky for me the office was open and the girl inside was able to help me complete the transaction so I could rent the truck. I don’t know what I would’ve done if the office hadn’t been open. Other than that little problem, my experience with this company was wonderful.

Rating:

5.0

All was great! Continue doing in this way

Rating:

5.0

Great service

Rating:

5.0

great staff and well maintained facility

Rating:

5.0

Very clean, well run facility. Very impressed with the fact that I kept furniture and boxes in the facility for nearly 2 years while building a new house. I found no evidence of mice, bugs or other pests when I removed them from storage.

Rating:

4.0

I was very disappointed when I found out you don't prorate any unused portion of month paid for. I have 23 days of the month paid for that is not refunded. I could use the money just as much as rocket city storage. This would have put the icing on the cake for the highest quality, access & security Rocket City Storage offers. I know you will be double dipping on the storage unit and rent it out make money & keep my credit. I had a prime unit so I know it will not take much to rent. This is what kept me from choosing Excellent. Marian #1002

Rating:

5.0

Professional, reliable, courteous service, and friendly. Left only because relocation to a closer facility.

Rating:

3.0

I must say that this location was convenient and other than 1 access door always getting dislodged, I was pretty much happy with them. The staff interactions have always been very positive at this location. I have been with both N 231/431 locations for probably over 10 years (combined duration). The facilities were expensive, IMO, but met my needs. Recent increase in pricing without regard to customer loyalty was my reason for leaving. As well, they state that they are competitive, yet I got secured a storage location in which the storage unit was the same size, closer to my home, fairly new, and the cost was over $40 less per month.

Rating:

5.0

Rocket City staff members were friendly and eager to provide customer service, and the facility was clean and nice, and in fact I would recommend the restroom to be used as an example of how a restroom should be cleaned.

Rating:

5.0

Amazing experience! Definitely will be back for future storage needs.

Rating:

5.0

The staff here were always friendly and efficient with any needs or questions I had. Will use this facility again when storage is needed. Thank you!

Rating:

5.0

RocketCity was always clean and very secure for all you items. They also have a friendly and helpful staff.

Rating:

5.0

Great place to store your home goods.

Rating:

4.0

People were very friendly and helpful I would recommend to my friends and family Thank You

Rating:

5.0

Super friendly staff, very helpful

Rating:

5.0

Thanks for assisting me throughout the process

Rating:

5.0

Fabulous place to keep your stuff!

Rating:

5.0

Being indoirs with temperature/humidity controlled protected our items from mildew or danage from excessive heat. More than satisfied.

Rating:

5.0

Great staff and the facility is very clean. The units are affordable and accessible. I would recommend Rocket City Storage if you are looking for a nice place to store your items!!

Rating:

5.0

The lady at the front desk ( Teresa ) was very sweet , kind and helpful .

Rating:

5.0

We stored our RV in this facility since they opened. We were always very satisfied with both the facility (accessibility, security, cleanliness) and the service. I would readily recommend Rocket City RV to my friends or anyone else. I wish them great success.

Rating:

5.0

The storage was very clean and plenty of lighting. Access to the storage was great. Gladly recommend this storage facility. Friendly staff Best regards BObbby and Linda Thigpen

Rating:

5.0

Wonderful experience, I would definitely recommend this place.

Rating:

5.0

Nice place, my furniture was there for seven months and when I got it out not one speck of dust was on it. I highly recommend this place.

Rating:

5.0

Clean and well lit facility. Easy and secure access to unit at all times.

Rating:

5.0

The entire staff and facility was excellent! The emails were not excessive but timely. We can not say enough about the staff and facility! Excellent experience....

Rating:

5.0

Friendly Staff!

Rating:

5.0

Very nice place ,the staff was great I have already recommended them to others ! Thanks to Traci who runs Rocket City! God Bless 👍🥰

Rating:

3.0

It was good

Rating:

5.0

Dave was so helpful and very hospitable! He had the paper work ready, we evaluated size of available units that would fit my stuff, and he was very personable. It was stress-free!