Customer Reviews for Rocket City Storage
(U-Haul Neighborhood Dealer)

275 reviews

11101 Hwy 231 431 N   Meridianville, AL 35759

(256) 270-4159

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 4:30 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(256) 270-4159

11101 Hwy 231 431 N
Meridianville, AL 35759

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 4:30 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Robert G.  |  Overall Experience 
Rating:
5.0

The ceiling leaked in the truck. I notified the Uhaul people and submitted a claim.

ANNA H. 
Rating:
5.0

Teresa was very pleasant and helpful in the process.

Randy A. 
Rating:
5.0

Customer did not leave a comment.

Laurie H.  |  Overall Experience 
Rating:
5.0

Wonderful experience, I would definitely recommend this place.

Harold G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Very good customer service

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

Customer did not leave a comment.

tiffany S. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

The office staff is spectacular.

ANNA H. 
Rating:
5.0

Customer did not leave a comment.

OBRENKA T. 
Rating:
5.0

Everything went well.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

Majin C. 
Rating:
5.0

my pick-up location was moved but no explanation was given, while service was still good, it was further for me to travel (local one-day rental)

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JESSE W. 
Rating:
1.0

Desk person was rude and the equipment had not been maintained - almost impossible to turn the crank to raise the trailer tongue. I later sprayed it with silicone spray and it was fine - 2 minutes on their part would have made a major difference to the customer. Will never rent from there again.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
1.0

Charged me for gas and they had the wrong information.

Barry C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
2.0

Had a reservation to pick up one mile from my house the evening before pick up was moved to a place ten miles from my house so that alone added to the price before I even picked it up

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
1.0

I refilled the truck back to its original gas reading at departure. Then was charged 23 dollars saying it wasn't back to where it was, I have never like uhaul because of this but figured I would give them a second chance and was charged again, so in total with the 50 I spent filling the truck back up I was charged over 300 dollars, I will never rent from there again. And the customer service lady was rude, when I did the online reservation I needed a dolly, furniture pads, and a tv box, I get there and she was charging me for a furniture dolly and two bags of pads, plus the dolly so we had to fix that and then by that time I wasn't in the mood to even ask about the tv box,

SHANNON B. 
Rating:
5.0

Customer did not leave a comment.

TOMMY B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW E. 
Rating:
5.0

I think the two ladies at Rocket City Mini Storage did an excellent job of explaining everything that needed to be done when picking up and returning the truck I used. Excellent service!

ROBERT C. 
Rating:
5.0

The associate that helped me was very nice and professional.

MICHAEL M. 
Rating:
5.0

Nice place, my furniture was there for seven months and when I got it out not one speck of dust was on it. I highly recommend this place.

Raymond E.  |  Overall Experience 
Rating:
5.0

Great experience.

Walter R. 
Rating:
5.0

Clean and well lit facility. Easy and secure access to unit at all times.

Mike C.  |  Overall Experience 
Rating:
5.0

None.

BARRY S. 
Rating:
5.0

Customer did not leave a comment.

DANNY F. 
Rating:
5.0

Offer coupons for next use

Audra O. 
Rating:
5.0

Only problem I encountered was returning the truck after hours. I went to my order number, signed in, and followed all instructions with allowing location to be verified. After 15 minutes on hold with customer care (as I sat in the parking lot after parking the truck), and multiple times getting “we cannot verify your location” on uhaul.com I downloaded the uhaul app. That was amazing as it was extremely quick and easy. 3-5 min tops. Although I do know when picking up the truck there were internet issues so maybe that was the issue. Overall very pleased with Rocket City Storage and staff on 5/1/21 was amazing. Would def recommend!

Todd P. 
Rating:
5.0

Trailer was ready and price was as promised. Service was prompt and courteous.

Thomas H. 
Rating:
5.0

I have 2 storage units here.

JOYCE P. 
Rating:
4.0

Keep doing exactly what you're doing now-giving excellent customer service!

VERONICA A. 
Rating:
4.0

This was not our first choice. we had rented a truck from the University Drive location and once we arrived were told they had no trucks. they routed us to the Meridianville location and everything was fine from there. next time, i will make sure to call the location and not use the website to order.

Tina B. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Dropped off after hours

MARY C. 
Rating:
4.0

I'm glad it didn't rain. The wipers where in terrible shape. The driver side wiper had a huge piece missing which left a 4 inch wide missed section directly in the view of the driver. The truck had 130k miles on it and it definitely rode like it. At the end of the day, it got the job done.

Jeremy J. 
Rating:
5.0

No issues at all. Friendly staff, easy return.

BROCK B. 
Rating:
5.0

Theresa gave us excellent customer service!!

KRISTINA F. 
Rating:
5.0

Theresa was WONDERFUL !!! So nice to get great customer service when you are right in the middle of a move. She went above and beyond! Thank you💜

KRISTINA F. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Laura did a great job in helping me with my options and I got just what I needed.

TORIANO A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
5.0

Everyone was very professional and courteous. The eqipment was very well maintained.

MARLON H. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

You are doing everything right!!!

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Ginger W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCUS S. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Austin J.  |  Overall Experience 
Rating:
5.0

She was very nice, and very intentional. Made sure everything was great. Customer service was A+. I don't plan on moving anytime soon lol, but anyone I know I'll be sure to send them there.

William H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY R. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

The entire staff and facility was excellent! The emails were not excessive but timely. We can not say enough about the staff and facility! Excellent experience....

Robin T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK W. 
Rating:
5.0

Customer did not leave a comment.

mark A. 
Rating:
5.0

Nothing... it was GREAT!

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
2.0

The trailer I rented was filthy inside and out. I literally had to clean it inside and out before I could pack it. There were other clean ones on the lot but she gave us the dirty one. When we got to our location and unpacked we discovered that the trailer leaks some of our belongings were wet and had to be dryed and some of our electrical appliances are probably destroyed.

ERIC A. 
Rating:
5.0

I was pleased with the service.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Felix C. 
Rating:
5.0

Friendly Staff!

Michael w.  |  Overall Experience 
Rating:
5.0

I was in a bind after U Haul originally sent me to a closed location. I saw this location on the way to my original site and went there. The woman was so helpful and was able to get the reservation changed and I was on my way. Excellent rental location that will be my preferred spot for future rentals.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Employees were extremely courteous and helpful. Best Uhaul store ever.

Kenneth I. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Very nice place ,the staff was great I have already recommended them to others ! Thanks to Traci who runs Rocket City! God Bless 👍🥰

Rita S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda M. 
Rating:
5.0

Would prefer equipment availability was closer to residence.

CHARLES L. 
Rating:
5.0

The original pickup location did not have the truck we ordered. We had to go to another location but they compted us with additional mileage and an extra day.

Jeffrey M. 
Rating:
5.0

Excellent customer service is a given at this location.

JERRY H. 
Rating:
5.0

Nothing

COLUMBUS B. 
Rating:
5.0

Customer did not leave a comment.

DONOVAN W. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
1.0

Check engine light was on in rental and the person who rented it to me had stated that it just came out the shop. So I was worried the entire time it would break down but I didn't have time to go back in and change anything. Also it was pouring rain the the windshield wipers were so bad I couldn't see anything. I was also billed wrong.

LYDIA Y. 
Rating:
5.0

Customer did not leave a comment.

Claudia P. 
Rating:
5.0

Customer did not leave a comment.

Roland C. 
Rating:
4.0

Online offering Default selection for insurance coverage left no option to deselect insurance coverage. Had to deselect it once it was added to cart. In the end I was charged for insurance i did not want. I added to comments upon return but no one contacted me to reverse charges

Chris J. 
Rating:
5.0

Customer did not leave a comment.

Mathew R. 
Rating:
5.0

Excellent customer service and facilities.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

KAREN L. 
Rating:
4.0

We thought the employee did a fantastic job of getting the truck ready for us to take on a one way trip. We also rented furniture blankets and a hand truck to help with our move. We were in and out within a few minutes.

GORDON S. 
Rating:
5.0

Nothing

Terry P. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

All was great. Friendly and courteous personnel were very helpful.

KENNETH I. 
Rating:
3.0

Everything was good except dropping of the equipment. I needed assistance and waited on hold for over a half an hour. Then when I did get to talk to someone, I got put on hold again for another 20 minutes. There has got to be a better way to solve problems for dropping off after hours.

Christopher A. 
Rating:
5.0

My whole experience was great! They went above and beyond to help me with my needs! EXCELLENT throughout everything!

Sonya C. 
Rating:
4.0

The store itself was nice people were good but uhaul as a company kind of lies with its daily rates went from a 30 dollar truck to more than 3 times that not to mention a 25 dollar cleaning fee that was never mentioned until I mobile drop the truck back off. And I emailed uhaul about it and never heard from them 2 weeks ago

Billie M. 
Rating:
4.0

The representative was very nice. The problem that we encountered was that after the trailer was hooked up there were no tail & break lights on passenger side. Representative said that would be fine as it was. Absolutely NOT okay heading out on a 1200 mile trip without proper tail and breaking lights. This is unsafe and U-Haul should never have try to convince us to travel without proper operating safety features. We Told the lady this was unacceptable and insisted On another trailer. We swapped trailers and everything from that point on was great.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Kerry B. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

BROOKS M. 
Rating:
5.0

Customer did not leave a comment.

Freddie H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Very Nice, friendly, and great at explaining the charges. Loved the service. Also the big 26 footer didn't use near the gas I thought it would. Awesome new trucks were very comfortable. I hated to turn it in.

Charles S. 
Rating:
5.0

Great overall experience, the uhaul app was awesome, easy to use

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Gary Q. 
No reviews have been submitted for this location.

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