Customer did not leave a comment.Renee B.
Tilleys Home Furnishings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only complaint I have is the people before us returned the U-Haul three hours lateKay H.
Customer did not leave a comment.Clay W.
The truck I rented was horrible. The pick-up location told me the Air Conditioning did not work in the truck. It being in the mid 70's for the weekend I had it, I thought that would not be a problem. But because the engine is right under your feet, the heat was coming up through the engine cover in the floor, making the cab terribly hot. The window crank on the drivers side was operable, but broken, so it made it difficult to open and close the window. The brakes squeaked a little when I picked the truck up, but were squeaking constantly when I dropped it off. The battery seemed to be weakening every time I started it, with the last time being the worst. It barely startred. My suggestion would be to retire this truck. Definitely not an enjoyable experience.Daniel R.
the people made you feel welcome there at that location plus explain everything to you in great detail very great customer servicedenise J.
Customer did not leave a comment.Albert W.
No improvements needed. Everything was extremely excellent ðŸ˜ŠðŸ˜ƒWILLIAM J.
Customer did not leave a comment.Samantha C.
All was goodann B.
Lights didn't work in the back, light was missing in the overhead, there was trash inside the truck, and the truck sounded like it wasn't going to start almost every time I tried to start it.Fermin R.
Our initial pick up location was supposed to be at the BP on Burnt Hickory Road. When we arrived, the clerk said "We have a problem, the lights on the dolly do not work". He referred us to the Rockmart location. The dolly we were given did not have the spring loaded clip to secure the ramp in place when traveling. We had to improvise and tie the ramp in place to travel with it. Both locations did not maintain their equipment. Their negligence put us over 2 hours behind schedule.Mark F.
Customer did not leave a comment.Tamara W.
Good experience, no problems.MARK E.
Seems every time I use U-Haul there is a reason for y'all to extract another hundred dollars from my account. I'm sure it's â€œjustifiedâ€..... I think I'll just rent a dumpster next timeDANIEL A.
Everything went perfectly! ThanksRUTHMARIE T.
Customer did not leave a comment.Terrell C.
Great people at this location.mary W.
Customer did not leave a comment.Karen W.
Junk truck serious vidration and AC non workingCharlie B.
Customer did not leave a comment.Lisa C.
Customer did not leave a comment.Matthew L.
Customer did not leave a comment.James H.
Customer did not leave a comment.Penny N.
Customer did not leave a comment.TONYA W.
Customer did not leave a comment.Pecola O.
Customer did not leave a comment.Misty R.
Customer did not leave a comment.MISTI G.
Customer did not leave a comment.stephen W.
This location is great!! I have no complaints about any of the UHAUL locations I have rented fromcarolyn S.
Awesome as always.Kenneth N.
I've used this facility of number of times and they are awesome.Kenneth N.
The return was quickly handled. The personnel was friendly and efficient.Patricia B.
Customer did not leave a comment.Corey M.
very helpful in securing and returning equiptment.thankssusan B.
Everyone was great! The customer service is excellent from both people I spoke with. Keep up the good work .Tatiana E.
Customer did not leave a comment.Walter C.
Customer did not leave a comment.Stephanie R.
Customer did not leave a comment.Daniel D.
I've used this location several times and these guys are great. Very accommodating. Highly recommend.Kenneth N.
Not happy with how this was arranged. I made reservation 5days ahead. Then the day before I found out I had to go past 2open blocations to the next town and the place was closed. I got there 20 minutes early so Inwaited thinking the owner would show up since it had been arranged ahead early of time. I called the phone number on the note and didn't get an answer. I called the place I made reservations and he gave me another number to call. So after all the other stuff I had to go thru to get the vehicle it cost me about 2 hours of the day just to get the truck.Susan P.
Customer did not leave a comment.Lisa M.
very tight location to get intoCHRISTOPHER A.
Customer did not leave a comment.samara W.
I have used this location several times and they have taken excellent care of me. They are family owned and operated. Highly recommend.Kenneth N.
Customer did not leave a comment.jimmy L.
It was perfect, they helped me out and made it a great day. Thanks y'all the 26' was exactly what I needed.james P.
No problems or issues.Dawn A.
It was a nice experience.Carl E.
Customer did not leave a comment.Carolyn M.
Super friendly and didn't have any issues with them or the truck we used. Highly recommendedStephen D.
Customer did not leave a comment.Naresia P.
There was a mix up as to the location where I was to,pick up the trailer. The gentleman that helped me upgraded me to a larger trailer that he had on the premises at no extra charge. They were awesome.Kenneth N.
Customer did not leave a comment.freddy R.
Customer did not leave a comment.Chiquita G.
It was an after hours drop off. Kind of run down looking shopping area, but it's old and the uhaul personal can't choose where the store front is located. I wouldn't have enjoyed dropping off here at night. Easy to find though and drop box key was visible.Michael O.
Gas tank was on empty. Right rear blinker didn't work.Michaelle T.
Customer did not leave a comment.leda D.
Derek was very helpful and went well beyond making sure that I had every thing to make my move as easy as possible. I would highly recommend this location.David R.
Customer did not leave a comment.WILLIAM J.
Customer did not leave a comment.Sara R.
Customer did not leave a comment.Troy R.
Customer did not leave a comment.TED M.
Customer did not leave a comment.Sara R.
Customer did not leave a comment.mark L.
Only one thing. When someone calls in a head of time to have a truck ready for them in 4 days, they should get what they order. I was called back to confirm my appointment for the truck and the time and place to pick it up. I repeated several times that I need hand trucks. When I picked the truck up, which by the way was not where I asked to pick it up at, it was 20 miles away. I got the truck to my house and there was no hand trucks. If someone orders and pays for hand trucks they should be in the truck when the truck is picked up.joann S.
Customer did not leave a comment.John S.
Customer did not leave a comment.JARED R.
Customer did not leave a comment.KATHERYNE K.
Customer did not leave a comment.DEREK S.
They made it very easy to rent! Very easy to work with and overall a great experience.MARLINE H.
Customer did not leave a comment.JEFFREY A.
Customer did not leave a comment.Roy H.
Very knowledgeable staff that gave me helpful tips on my rental of a car hauler. Convenient drop-off area.Sharon C.
Customer did not leave a comment.Phil S.
Customer did not leave a comment.JOEY T.
Customer did not leave a comment.CAROL L.
Exceptional facility and service.Joshua S.
Customer did not leave a comment.SHARON Y.
Customer did not leave a comment.CATHY H.
Fast courteous service. Highly recommend this location.MARK E.
Great customer service. Don't change a thing.barbie B.
Customer did not leave a comment.don T.
Derrick Tilley the guy who rented to us was super helpful and friendly and very knowledgeable. Fixed us right up on what we needed. A+++ experience. .. thanks so much!ZANDRA S.
Customer did not leave a comment.TERRY T.
nothing, the proprietory was very helpful and friendly!gloria B.
Customer did not leave a comment.TED A.
Customer did not leave a comment.Kristie H.
Customer did not leave a comment.KRISTIE H.
Arrived at the 9:30 AM reservation pickup time, but neither of the 2 guys at the store could process a UHaul reservation. After fumbling around for 20 minutes they finally tracked down the owner and I had to wait another 15 minutes before he arrived and finished the transaction. All they did at that point was hand me the keys and point at the truck... no walk around... no instructions.Charles S.
The equipment was defective and caused an injury. customer service on the phone had zero sympathy and we returned the equipment early.DEVON Y.
Customer did not leave a comment.NEVIN M.
Customer did not leave a comment.Gil E.
Customer did not leave a comment.RECHELL S.
Customer did not leave a comment.LENA S.
Customer did not leave a comment.ann G.
Derrick was very helpful he also hooked my car up on the dolly. Great price!NICOLE M.
Customer did not leave a comment.CARLA F.
Customer did not leave a comment.Mark E.
Customer did not leave a comment.DAVID H.
great service only complaint (which is not their fault) was the moving blankets were not properly cleaned some where quite nasty.estefana D.