Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is a very small mom and pops hardware store that does a little of everything and masters nothing. Great people, but quite disorganized I n most respects.
U-haul website had the store showing as being closed, even though it wasn't, so I had made my reservation for mobile pick up which ended up being a huge mistake. The pick up location put the wrong truck out, so I couldn't get through mobile pick up. Thank God the store was actually open, because it was a huge to-do and the whole reservation had to get cancelled and redone. They did upgrade me to a bigger truck free of charge, but we wasted almost a whole hour of our moving time dealing with the mix up, putting us way behind schedule on our whole move.
