I was told online it was $19.99 plus .99 cents a mile and was charged $50 total for 2 hrs and 7 miles...19.99 plus 19.99 rental then .99 cents a mile, should be more clear about that. I literally rented it to pick up a king size bed 3 blocks from my house, if I would have known about the hidden fees I wouldn't have done it.joseph J.
Customer Reviews for Roethel Group LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check tires , too hardMichael B.
Customer did not leave a comment.BRIAN M.
Customer did not leave a comment.LaurelLee R.
Customer did not leave a comment.Richard E.
Customer did not leave a comment.STEPHENANTHONY S.
Make sure the renal is there when it was promised. This was the worse experience I have ever had with a company that gave me a guarantee that my rental would be ready when promised. When we got there the person did not even know we had a reservation! The truck that should of been ours had not been returned on Thursday night so on Saturday we had to wait 7 hours for them to find us another truck. Needless to say we wasted all that day just waiting. We could of had the truck packed up in the afternoon. This was not a happy move. We were packing up my father in laws house as he passed away last month. We live 3.5 hours from Ogdensburg and I was not impressed with the service we received. Hope this doesn't happen to anyone else.LAURA P.
Customer did not leave a comment.Ronald D.
Customer did not leave a comment.Kathy B.
Nice lady... goes out of way to helpLAURIE B.
Busy place. Really tries to accommodate the customers.Mark C.
Customer did not leave a comment.Gerald B.
Staff was very accommodating. Great customer service.JON E C.
Was told would have a truck for monday at 10. Had to wait a hour and a half before they got back with a uhaul. Couple miscommunications.SARA S.
Staff kinda hostile. Did not want the equipment I was returning. Don't mean to get personal but the guy on the desk really smelled bad, and was dressed very unprofessionallyCharles C.
Customer did not leave a comment.Kevin K.
Customer did not leave a comment.Yongbing W.
Do not park the equipment in an ice field.James B.
U-Haul needs to install some USB connections...it is 2019!Ghassan J.
Customer did not leave a comment.richard S.
Customer did not leave a comment.Laurel R.
Customer did not leave a comment.TIMOTHY V.
Customer did not leave a comment.john M.
Customer did not leave a comment.Phillip T.
The trailer was very dirty inside! If you charge a cleaning fee you should have someone actually clean it! It was returned cleaner than we got it.Joseph C.
Customer did not leave a comment.bernie E.
Customer did not leave a comment.Mark J.
Customer did not leave a comment.Shirley O.
Customer did not leave a comment.Virginia L.
Very friendly staff, extremely helpful staff!Marc M.
Good and friendly service very professionalTom M.
Customer did not leave a comment.Kathy R.
Corporate needs to have better communication with the pickup location. The vehicle I requested wasn't there and I didn't find out until I called to check 2 days before I needed it, so I was switched to this pickup location. The staff here was extremely helpful and went above and beyond to accommodate me.Joel D.
Extremely accommodating, helpful and supportive of my last minute changes. Thank you all so much for your assistance! Will certainly recommend to others.Donna E.
This is my third rental from LaurelLee and she is very professional and goes above and beyond helping find the correct size rental trucks for our needs.Betsy S.
excellent serviceDR. MICHELLE V.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Kathy S.
Customer did not leave a comment.STEPHEN H.
Customer did not leave a comment.Andrew C.
Fast, efficient service. Thank you!WENDY C H.
They are very helpful and friendly, much nicer than a lot of other uhaul places.Laurel R.
Customer did not leave a comment.pamela B.
Customer did not leave a comment.John L.
Very clean easy to pick up. Great rental.MIKE L.
Customer did not leave a comment.Sharon S.
They had an extremely difficult time setting up the contract online because the U Haul website was very slow. What should have taken five minutes took twenty. Then the hitch on the trailer tongue was faulty so I had to get a different trailer which ment going through the online contracting process all over again!peter V.
Friendly service. Great to do business with.Blair R.
Customer did not leave a comment.ANDREW M.
Customer did not leave a comment.Anne Marie O.
Customer did not leave a comment.kevin G.
Customer did not leave a comment.pamela B.
Effortless drop off, in and out very fast. Very happy could not ask for anything more.GARY H.
Customer did not leave a comment.Wayne M.
They were GREAT!MATTHEW M.
Fast, friendly serviceLAUREL R.
The dropoff location was not open the day I was due to return the truck so there's little I can say about the establishment beyond the efficiency of the U-Haul mailbox.BRION G.
Customer did not leave a comment.mary S.
Customer did not leave a comment.COLLEEN E.
I was not able to get the truckor location that I reserved.The custer sevice sead the chepest way to rent the truck $113. one way . The location that I piced up the truck sead it would be $70 round trip and i would not have to fined a way back to my carSteven D.
Customer did not leave a comment.Nancy G.
Customer did not leave a comment.Terry B.
Customer did not leave a comment.mike T.
Very friendly staff. Worked with me to make my daughter's move very easy and stress free.Liamn M.
Customer did not leave a comment.KATHRYN S.
Customer did not leave a comment.Jane K.
Customer did not leave a comment.Gary H.
Customer did not leave a comment.Keith M.
Customer did not leave a comment.Terrance W.
I would be nice if the small vans were available for one-way trips.MICHAEL G.
The nicest people to deal withjulien R.
Only had 1/4 tank of gas when we picked it up and they knew we had a long trip ahead of us.Valerie M.
Customer did not leave a comment.Nicole M.
Fast, FriendlyLAUREL R.
Customer did not leave a comment.Wayne M.
As a note, I greatly appreciate the fuel gauge on the rental contract. That helped me with understanding the amount of gas to put back into the gas tank.DAN W.
Customer did not leave a comment.Suellen B.
Very helpful and very pleasant peopleMichael R.
Customer did not leave a comment.Bernie B.
Customer did not leave a comment.SUE S.
Customer did not leave a comment.TED K.
The staff were friendly, knowledgeable & very accomodating.David R.
Customer did not leave a comment.STEVE P.
Customer did not leave a comment.MARK L D.
Customer did not leave a comment.HAROLD Y.
Customer did not leave a comment.CHRISTINE V.
Customer did not leave a comment.SANDRA L.
Customer did not leave a comment.BRIAN N.
Customer did not leave a comment.RICHARD G.
Windshield wipers were broken Window molding came off windshield on my trip Need to maintain your vehicles betterCHRISTOPHER G.
Very friendly lady at this location.FRED R.
The rental equipment was not taken care of by traffic, it was not reserved even though guaranteed by credit card. The dealer went over the top to get my trailer and get me on the road before Canadian customs closed at 4pm. I then had to RETURN the trailer to the US, pay the bridge toll again two ways and took another day off work.... dealer was awesome... UHAUL was not helpful. Had I not been working with a good dealer I would have lost hundreds of dollars with delay fees at the border crossing. UGHHH...have never had this problem with other rental agencies. Wlil not use UHAUL again.Bill T.
Customer did not leave a comment.Erick A.
Reservations didn't seem to matter. With picking the trailer in Florida, the ant issue may be something to check on prior to hook up.BRIAN B.
Customer did not leave a comment.JASON K.
Ordered a 6x12 Trailer, show up and there is 1 trailer and its a 5x10. I was barely able to fit all my items in that trailer. I suggest Uhaul start paying attention to what thee are sellling and a customer is actually picking up. I know I will think twice on my next move.BRANDT F.
we drove all over to find the place and when we did, they had no idea of any reservation and had no U Haul's. After 7 phone calls finally MYRA, found us one in Pottstown. She was wonderful and should be a supervisor if she isn't. But the initial girl on your 800, number was rude, short on the phone, and obviously did not know what she was doing. Betti AdkinsBETTY A.
Very poor customer service. They never answered their phone and were too busy watching TV when I got there to even acknoledge that i was standing there.NELSON R.