Customer Reviews for Rogers Country Market
(U-Haul Neighborhood Dealer)

19 reviews

710 W Mesquite Ave   Rogers, TX 76569

(254) 642-0011

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(254) 642-0011

710 W Mesquite Ave
Rogers, TX 76569

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat-Sun: 8 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

First none of the things I ordered online where in my truck. Second, the price I was quoted I was still charged even with them taking the things they didn't have there off. Third, who doesn't have at least a regular dolly. Definitely real disappointed.

Maria B. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN F. 
Rating:
1.0

The above verbiage is intended for the drop off site. Highly disappointed and will NOT be back

Valerie B. 
Rating:
2.0

Had ordered a dozen blankets and they didn't seem to know it until we mentioned it and then went to get them and informed us they only had 5. Therefore, we have scratches on furniture because of their poor performance and not having available what we ordered. If we had known ahead of time, I would have gone to buy some.

JOHN W. 
Rating:
3.0

The location was convenient for my drop off...that's the only good thing about it. The store was dirty and VERY HOT inside. Made for a horrible waiting experience.

Anna D. 
Rating:
5.0

Customer did not leave a comment.

Ashley F. 
Rating:
2.0

Customer did not leave a comment.

LILLIAN H. 
Rating:
3.0

I'm being charged for gas and I shouldn't be. I picked up with half a tank and dropped off with half a tank. But for some reason I'm being charged $55 for gas. I would like that refunded please

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
2.0

We arrived in the evening. The young man working at the convenience store made a phone call and then said I needed to do it online. My phone didn't work well at that location so it couldn't capture our location. I then called U-Haul and was told it would be a 10-15 minute wait. I hung up after 25 minutes without a human. We took photos and left. Kim from Brady straightened it out the next day, but it was frustrating that the folks at that location didn't seem to be well trained. They did follow through checking in the trailer the next day when asked thanks to Kim from Brady. It was also frustrating to sit on hold for 25 minutes in a dark convenience store parking lot. Technology is great until it isn't, and there always needs to be a way to reach a helpful human in a reasonable amount of time. Thanks for listening.

RICHARD DOUGLAS M. 
Rating:
1.0

Customer did not leave a comment.

Ben D. 
Rating:
2.0

Original pickup reservation was changed without my knowledge to this location. No call no email. Was sent from Temple to Rodgers, unacceptable. The convince store clerk was friendly, but it was clear she had not had any experience at renting Uhaul's. She was also trying to help customers in the store. Not ideal.

Charles S. 
Rating:
2.0

Ensure equipment is maintained, checked and ready for use when logging it into the UHaul Web System. Upon arrival at pickup location I was informed the trailer was not working. This was very frustrating to be told my confirmed reservation was not valid.

Timothy M. 
Rating:
2.0

The clerk had no idea what to do. Several times she had the reservations completely wrong.

CRAIG STEVEN W. 
Rating:
5.0

Anna did a quick fast job on paper work i was very satisfied.

david D. 
Rating:
2.0

Maybe don't try to double charge them and have the gas there be 20 higher than everywhere else. The cashier did everything she could to help me but YOUR system wanted me to pay double after I already paid. I'm going to use a different company from now on.

Heather Z. 
Rating:
4.0

Customer did not leave a comment.

Lynn H. 
Rating:
5.0

The area manager was a huge help and handled my issues accordingly. Helped after hours and is the reason I'll be coming back to you guys.

victor O. 
Rating:
4.0

Again it is not the locations. It is the company as a whole. I have never used uhaul before and I never will again. There are to many others out there to try if I ever need this type of service again

ANGELA M. 
No reviews have been submitted for this location.

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